Every review we hold for the St Ives office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleBooked several viewings well in advance due to lack of viewing availability, a couple of properties went but a few more were added so thats life. Issue was, on the day of the viewings (time booked off work, distance travelled, money spent) with 1 hours notice the viewings were cancelled by phone call without explanation.
Don't make the same mistake as me! Make sure you book with other agents if you are going to make an effort to look at property in the area.
They do not value your time.
Richard · 1 November 2012
Agent replied
I apologise for the delay in replying to this review it only came to my attention recently. We are very sorry to hear that you were unhappy with your experience. Is there anything we can do to resolve the matter?
★★★★★ 5/5
GoogleWorking with Maxine Lester to arrange our letting contract has been a fantastic experience. From start to finish, the team has been professional, attentive, and truly committed to meeting our needs. They have made the process smooth, with clear communication and prompt responses to all our questions. We have felt supported every step of the way, and their friendly support has made the experience even better. We highly recommend Maxine Lester for anyone looking for a reliable and caring letting agent.
Carmina · 17 August 2024
Agent replied · 24 August 2024
Thank you for this lovely review, Carmina.
Kind regards
Maxine
★★★★★ 5/5
GoogleReally easy, and well supported by Kian
David · 15 August 2026
Agent replied · 22 August 2026
Thank you, David! We're thrilled to hear that you found the process easy and that Kian provided great support. Your satisfaction is our priority, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleMr Kian supports us through out all the process and they give excellent services and listen our queries and in the last his way of speaking is very polite and friendly
Taneesul · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your thoughtful review.
We’re delighted to hear that Kian supported you throughout the entire process and that you felt well looked after. Taking the time to listen carefully, respond to queries clearly and communicate in a polite and friendly manner is something we value greatly, so it’s wonderful to know this made a positive difference to your experience.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. We look forward to continuing to support you.
Best wishes from Maxine and the whole team
★★★★★ 5/5
Google"Maxine Lester and her team are very helpful - There is almost always someone available in the office to phone and ask about any enquiries or problems which may arise. This is excellent and from what I know there are very few agents as good as this. In the flu pandemic this agent was/is excellent in keeping us landlords informed regarding any issue or problems which may have arisen. "
Gavin · 2 July 2020
Agent replied
Hi Gavin. Thanks for a lovely 5 star review. The whole Maxine Lester team are grateful for your lovely feedback, which you generously offer whenever you speak with us! Thanks again, and stay safe. Matthew
★★★★★ 5/5
GoogleExceptional customer service. From the very fist phone call to picking up the keys for our new place everything worked like clockwork. Moving after 11 years can be daunting but it was made easy for us by Maxine Lester’s professional and friendly team. Very big thank you to Alithia, Esme and Rebecca for looking after us so well.
Agnese · 30 July 2022
Agent replied · 30 July 2023
Dear Agnese
Apologies in coming back to you sooner to thank you for your 5-star review and our beautiful flowers the team were so grateful . I am so pleased that we were able to help you find your new home I know that you will be very happy there as your landlords are great people.
Kind regards
Maxine
★★★★★ 3/5
GoogleThey are quick to reply to calls, emails and queries. HOWEVER, giving 3 stars because they attempt to take away too much from the deposit with overpriced deductions for unfair issues at the end of tenancy. In our case, we were the perfect tenants and left our house in a very good state PLUS paid for their own professional cleaning service. But they still wanted to discount our deposit for some very mild mould that was flagged to them on several occassions due to house ventilation issues (out of our hands) and which should have been removed with the very expensive cleaning service they promote and we paid for, trusting they would do their job properly given the price. On top of the £340 for the cleaning service (!!!!), they wanted to discount an unfair amount from our deposit with other issues too. I normally wouldn't complain, but we couldn't have been better tenants. We were clean, respectful, paid everything on time and left the house and garden in good order. We simply felt robbed when the discounts details came. We negotiated and didn't allow for all of them to come into effect, but we still feel it was quite unfair, disproportionate and way too costly. If you are going to rent with Maxine Lester, be prepared to lose at least a third of your deposit.
María · 25 June 2024
Agent replied · 24 August 2024
Hello Maria I am so sorry that you feel this way , as you know there were issues that would not be fair to be made public . You were lovley people to work with so I am sorry that you disagreed with the landlords decision that we had to abide by . I am very happy to talk to you if you wish . Best wishes Maxine
★★★★★ 5/5
GoogleI cannot praise highly enough the entire team at Maxine Lester Lettings and Property Management. The team takes care of two properties I own and has been absolutely wonderful from the get go. From ensuring that there are ongoing tenants in place to keeping up with repairs, regular inspections, ensuring I am receiving a fair rental income, and providing legal and other insurances, I never have to worry about anything. I 100% trust the team to put my best interests at the forefront, and could not be happier with the services provided. I would recommend Maxine Lester Lettings and Property Management to anyone looking for a reliable, highly responsive, trustworthy, and skilled Lettings and property management service. Thank you so much to all!
Erica · 25 June 2024
Agent replied · 24 August 2024
Thank you for your lovely review, Erica.
Kind regards
Maxine
★★★★★ 5/5
GoogleMaxine Lester have been property agents for my father for many years. I'm now helping him out with his affairs, and they couldn't be more helpful with all the questions I have. …
Diane · 13 January 2026
Agent replied · 13 April 2026
It truly means a great deal to hear that we’ve been able to support both you and your father during this time. I understand that stepping in to help with affairs can come with many questions, and I'm really pleased the team could make the … More
★★★★★ 5/5
GoogleOur dealing with Maxine Lester have been really simple, quick and easy to follow. We have been assisted by Kian who has made the journey really easy to follow.
Gavin · 13 February 2026
Agent replied · 13 April 2026
Thank you very much for your kind review and many apologies for not coming back to you sooner.
We’re so pleased to hear that your experience with us has been simple, quick and easy to navigate. Making the journey straightforward and stress-free is always our aim, so it’s lovely to know that this came across.
Kian will be delighted to hear your feedback. Supporting our residents clearly and confidently through each step is something we take great pride in.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Best wishes Maxine and the team
★★★★★ 5/5
GoogleI had a very good expirience with this agency. Olivia was incredible, attentive, and very supportive at every step. Very responsive, friendly & accommodating. We found her honest & efficient, showing a good level of professionalism. Also every single person answering the phone was very helpful.Thank you once again.
Maria · 1 April 2023
Agent replied · 30 July 2023
Dear Maria
Thank you so much for such great feed back. Olivia was delighted to be mentioned in such a positive way, you have summed her up beautifully. Best wishes for your move we hope that you will be very happy in your new home.
Kind regards
Maxine
★★★★★ 5/5
GoogleI had been finding it difficult for some time now to find a rental property that accepted myself and my small dog oreo.
I had seen a suitable property advertised with Maxine Lester's. …
Martin · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for sharing your experience. It means a great deal to us to hear that you and little Oreo found a home where you both feel welcome. We know how challenging it can be to secure a rental with a pet, and we work hard to help … More
★★★★★ 5/5
Googletransaction was completed in 3 days
1st day viewing
2nd day referencing
3rd day contract signing
Thank you very much Mr. Kian
MP · 13 March 2026
Agent replied · 13 April 2026
Kian will be delighted that you know he went all out for you. And we look forward to working with you going forward. Wishing you well for your move. Best wishes
Maxine
★★★★★ 5/5
GoogleI have been a tenant of Maxine’s for the previous five half years. The staff in the office are fab. Always happy to go out of their way to help resolve any issues, if ever I do need to contact the team for any repairs, Jenny is always on the end of an email and everything is sorted quickly and efficiently.
D · 20 May 2024
★★★★★ 5/5
GoogleI’ve had an excellent experience with Maxine Lesters and would recommend to both landlords and tenants. They are professional and efficient, in particular Teri-Anne has been amazing in her responsive approach to getting maintenance issues resolved.
Karen · 25 December 2023
Agent replied · 24 March 2024
Dear Karen thank you so much we think Teri -Anne is rather fab as well !
★★★★★ 5/5
GoogleMaxine Lester have been very supportive and communicative throughout the whole process. Malcolm was very informative and friendly while showing me the flat. Mia and Olivia were always helpful with information and any support I required and they processed everything really fast.
Nur · 29 July 2023
Agent replied · 24 March 2024
Dear Nur that is so kind of you to give us such lovely feed back , we are very thankful .
★★★★★ 5/5
GoogleAlithia was amazing helping us from the viewing to all the in-between communications and patient enough as we worked through obstacles. If you are looking a for a home you definitely want to talk to Alithia. She's pro and her customer service is the best. If I ever move again she will definitely be my agent again.PositiveResponsiveness, Professionalism
Joe · 25 August 2021
Agent replied
Hi Joe - thanks so much for your great feedback on Alithia! Matthew
★★★★★ 5/5
GoogleReally friendly and approachable team who made everything so easy. Always happy to help and answered all my questions, I felt well looked after the whole time!
Nichola · 13 January 2026
Agent replied · 13 April 2026
I’m really pleased to hear that you felt well looked after throughout the process. Making things feel easy, friendly and supportive is very important to me, so it means a lot to know you felt comfortable asking questions and that we were … More
★★★★★ 5/5
GoogleWe found Maxine Lester estate agents helpful and professional. The moving out process was made easy and straightforward. We would definitely recommend finding a rental property with Maxine Lester!
Alexandra · 13 December 2025
Agent replied · 13 April 2026
Hi Alexandra thank you so much for your lovely review, it truly means a great deal to us.
I’m delighted to hear that you found our team helpful and professional, and that … More
★★★★★ 4/5
GoogleUPDATE:
Letting Director contacted me promptly to deal with the situation and provided the alternatives. Following this, I've changed my rating from 1 star to 4 stars. …
Maxim · 13 December 2025
Agent replied · 13 April 2026
Hello Maxim - thank you for your feed back but we have tried to reach out to you today following your email to us. I am sorry that you have taken to the public within 2 hours of your viewing and have not given us the chance to talk with you … More
★★★★★ 5/5
GoogleLeanne is an absolutely outstanding member of the team - always ready to help & answer any questions. She really went the extra mile for us and we could not be more grateful or recommend her enough. Thank you for all your support!
Hamza · 2 March 2023
Agent replied · 30 July 2023
Hi Hamza
thank you so much for taking the time to tell us how wonderful Leanne is - we think she is rather fab as well! Best wishes for you move - you have chosen a really lovely home.
Kind regards
Maxine
★★★★★ 5/5
GoogleAmazing agency to be a part of. We rented from these guys for three years and I couldn't say a bad word about them. Always professional and responsive to all enquiries. Would recommend them for friends. Top quality service. Landlord was amazing too.PositiveResponsiveness, Quality, Professionalism, Value
Viktorija · 20 June 2022
Agent replied · 19 June 2024
Hi Viktorija, thanks so much for the lovely comments with your 5 star review. It’s great to hear the Maxine Lester team did so well throughout the three years you were with us. Thanks! Matthew
★★★★★ 5/5
GoogleOlivia has been so helpful in helping us get our property sorted! I’ve been really impressed with all the help she’s given us from Maxine Lester
Becca · 27 January 2024
Agent replied · 24 August 2024
Thank you so much Rebecca - Olivia is just about to go on holiday so I know she will be delighted with your feedback
Best wishes
Maxine
★★★★★ 5/5
GoogleOlivia has been so helpful in helping us get our property sorted! I’ve been really impressed with all the help she’s given us from Maxine Lester
Rebecca · 24 January 2024
Agent replied · 24 March 2024
Thank you so much Rebecca - Olivia is just about to go on holiday so I know she will be delighted with your feedback
Best wishes
Maxine
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