Fulfords Plymouth St Budeaux reviews

★★★★★ 5/5

Google

Jason and Becky in particular were brilliant in helping us purchase a flat. The solicitors on both sides, and t he managing agents of the property were rather slow, but Jason was very diligent in getting them moving. They were what made things happen. The welcome gift box was a lovely touch and much appreciated.

Sarah · 26 March 2023

★★★★★ 5/5

Google

Fantastic and helpful , took me through everything required to purchase my property. Always there on the end of the phone and if unable to answer , returned my call as soon as they could, couldn't ask for a better team to assist you with everything from start to finish. Thank you Team Fulfords

John · 26 March 2023

★★★★★ 5/5

Google

Cannot recommend this branch highly enough - they go above and beyond. A big thanks to Jason the branch manager for taking the stress out of the whole process. Plus Becky and Jaycee for all their help too.

Subita · 26 March 2024

★★★★★ 5/5

Google

The team at St Budeaux office were amazing throughout. They always answered the phone and talked us through every step of the way. I would definitely recommend them to family and friends.

Michelle · 26 January 2026

★★★★★ 5/5

Google

Thanks to all at Fulfords St Budeaux for helping me to find my new home. Particular credit and thanks to Sam for always remembering my requirements and taking these into consideration when suggesting properties, and to Becky for being very helpful indeed, and to both Sam and Becky for their patience in viewings. The whole team were polite and good people to deal with.

Paul · 28 May 2020

★★★★★ 5/5

Google

Friendly and Professional service throughout, our house sold within a couple of weeks of being on the market. Thank you to Jason Paul Sam and Becky for always being on the end of the phone when I needed advice and questions answered and a special thanks to Sam for keeping me smiling/laughing when things got a bit tough. Great team would highly recommend.

Dawn · 28 May 2020

★★★★★ 5/5

Google

Becky Reid has been very helpful with both our sale and our purchase. She is always willing to answer questions or find out information when required.

Taimur · 21 May 2024

★★★★★ 5/5

Google

A huge thank you to Jason and Sam for their professionalism and perseverance in selling our property through this very difficult time. They kept us informed and were always at the end of the phone to give guidance and reassurance. It has been a long, hard process but we finally, "got it over the line"PositiveResponsiveness, Professionalism

Adele · 26 August 2021

★★★★★ 5/5

Google

A huge thank you to Jason and Sam for making the process of buying a house as stressless as possible! These two went above and beyond to make sure that we were able to move into our new home in time for Christmas! I can’t thank them enough for all of their hard work!PositiveResponsiveness, Quality, Professionalism

Lakeishia · 26 August 2021

★★★★★ 5/5

Google

The team at Fulfords were fantastic, prompt, friendly and professional. They kept each other informed meaning that when someone was away, our case could still progress quickly. I feel that their initial valuation was realistic and we were able to sell our house for a reasonable price very quickly. Thank you Paul, Sam, Jason and the team!

Duncan · 28 May 2020

★★★★★ 5/5

Google

I was taken back by the great service I had from Leah was so down to earth very friendly and had answers for what I asked great customer service that I have had in a long time . Good communication .would like to say thank you .

Mark · 26 March 2022

★★★★★ 5/5

Google

I recently sold a property through Fulfords in St Budeaux that was complicated due to me living outside of the UK. I received a brilliant service from Jason and the team. They kept me informed all the way through the sale process and I can't praise them highly enough. Thanks to all at the St Budeaux office!

Graham · 29 May 2019

★★★★★ 5/5

Google

Excellent service from the whole team. Special shout out to Jason and Sam who have been amazing throughout this stressful but rewarding now we are over the finish line. From the very beginning it was Jason who come to house to value our …

Stephen · 26 March 2022

★★★★★ 5/5

Google

I’ve bought a property and sold 2 properties through Fulfords at St Budeaux. The service is fantastic and they have been with me and assisting me every step of the way.. their professionalism is faultless and also personally welcoming, Nothing is too much trouble and no question is treated as a silly one being fully answered and communicated in a swift time frame. Amazing team.

DKM · 21 May 2024

★★★★★ 1/5

Google

I would NOT recommend. I can't actually say if they are all bad or just Jason, but as he is the branch manager he ruins any deal really. We are from out of town relocating to Plymouth so viewings are difficult. Becky did a lovely video of the property and we felt it was the right one for us after having done extensive research online. We offered under the asking price after checking the property valuation online (215 for a 250 asking price). Almost a week later we heard back saying it wasn't accepted but that the seller wanted to negotiate. They wouldn't say a number, just asking us for our best number. We upped the offer to 225k. This is when Jason got involved (until here we were speaking to Becky and Sam). We were told the magic number was 230k. We were actually willing to pay 230k but we didn't like this back and forth and lack of honesty, as we had initially asked for their magic number. Also, the property had just been sold as part of a trade off for around 200k so this was pure profit to this property developer who was selling. Anyhow, because of these factors we counter offered 227.5k. A day or 2 later we got a call saying the client was looking to accept so we drove 300 miles to see the property (just to ensure it all matched video, etc). Sam showed us the property and we asked about next steps. Sam confirmed she would start the paperwork on Monday (we were on a Friday here). From our side on Monday we sent all the relevant paperwork to Fulfords (but heard nothing) and to our solicitor and mortgage advisor, paying their initial fees. This is when we started being ghosted. We called, emailed and left messages and we just couldn't get through. A couple days later jason called saying the seller was considering another offer. More calls, emails and voicemails unanswered for days. At this point we weren't prepared to buy the house anymore exclusively because of Jason. So I started making emails and leaving voicemails complaining of their behaviour. Jason never even had the decency to call and explain what happened. Never gave us the chance to match the offer either despite having previously confirmed the client had accepted our offer. A few days he just replied that the seller had accepted another offer and moved on. I am quite curious to see what the house sold for because I doubt very much it would have been over the asking price. I guess I will find out once it goes on the land register. So, what happened here? Did Jason get a bribe to accept this other offer? Well, at least lack of morals and decency we know he has.

Carolina · 26 March 2023

★★★★★ 5/5

Google

Hannah was absolutely outstanding and saved the purchase of my house from collapsing. She was patient, professional and always willing to go the extra mile, I cannot recommend her highly enough.

Rich · 26 March 2023

★★★★★ 5/5

Google

Jason and his team have just sold our bungalow for us and did so professionally and with excellent value. They kept in touch with us throughout the whole process and were totally open and honest with us, we really couldn't have wished for an easier sale. When I was looking for an estate agent to handle the sale I looked at Fulfords and another local one, the fact that Fulfords were empathetic to our situation and didn't rush us into any decisions proved that we had made the right decision in choosing them. Thank you guys, you made the whole process very smooth.

Jason · 29 May 2019

★★★★★ 1/5

Google

Viewed a property and placed bid and not told of best and final bid when contacted. Tried to contact daily to discuss bid no contact. Then week later informed that took an offer without giving me a chance to increase my offer without going to best and final offer in which they said they were going to do. I asked can I increase my bid to be told no sale is going to go through.

Terence · 26 March 2023

★★★★★ 5/5

Google

Jason and his team were extremely helpful & made me feel very comfortable when buying my first house ensuring the buying process went stress-free and kept in touch offering advice and help if I needed any.

Dylan · 26 March 2022

★★★★★ 1/5

Google

Without doubt the worst experience I've ever known from an agent. My partner sold his property through Fulfords, communication was poor throughout. We didn't even get a message confirming exchange or completion or to say thank you for giving them the business. We made an official complaint to which their response was essentially "sorry, not sorry". Thank goodness for the agent we bought through who kept us updated and in the loop. We wouldn't recommend using Fulfords and I wouldn't bother making a complaint either.NegativeResponsiveness, Professionalism, Value

O · 26 August 2022

★★★★★ 1/5

Google

An absolutely shocking level of service, from the top to the bottom. No communication skills, no effort to sell the property and believe me, you will be pulling your hair out at some of the excuses. Avoid.

Ian · 14 March 2025

★★★★★ 1/5

Google

I would NOT recommend. I can't actually say if they are all bad or just Jason, but as he is the branch manager he ruins any deal really. We are from out of town relocating to Plymouth so viewings are difficult. Becky did a lovely video of the property and we felt it was the right one for us after having done extensive research online. We offered under the asking price after checking the property valuation online (215 for a 250 asking price). Almost a week later we heard back saying it wasn't accepted but that the seller wanted to negotiate. They wouldn't say a number, just asking us for our best number. We upped the offer to 225k. This is when Jason got involved (until here we were speaking to Becky and Sam). We were told the magic number was 230k. We were actually willing to pay 230k but we didn't like this back and forth and lack of honesty, as we had initially asked for their magic number. Also, the property had just been sold as part of a trade off for around 200k so this was pure profit to this property developer who was selling. Anyhow, because of these factors we counter offered 227.5k. A day or 2 later we got a call saying the client was looking to accept so we drove 300 miles to see the property (just to ensure it all matched video, etc). Sam showed us the property and we asked about next steps. Sam confirmed she would start the paperwork on Monday (we were on a Friday here). From our side on Monday we sent all the relevant paperwork to Fulfords (but heard nothing) and to our solicitor and mortgage advisor, paying their initial fees. This is when we started being ghosted. We called, emailed and left messages and we just couldn't get through. A couple days later jason called saying the seller was considering another offer. More calls, emails and voicemails unanswered for days. At this point we weren't prepared to buy the house anymore exclusively because of Jason. So I started making emails and leaving voicemails complaining of their behaviour. Jason never even had the decency to call and explain what happened. Never gave us the chance to match the offer either despite having previously confirmed the client had accepted our offer. A few days he just replied that the seller had accepted another offer and moved on. I am quite curious to see what the house sold for because I doubt very much it would have been over the asking price. I guess I will find out once it goes on the land register. So, what happened here? Did Jason get a bribe to accept this other offer? Well, at least lack of morals and decency we know he has.

Carolina · 2 July 2022

★★★★★ 5/5

Google

I have been very pleased with the service Fulfords have given to me. It has been a very difficult time selling my brothers house. Rachael and her team have been sensitive, supportive and presented the business side with clarity and precision. Thank you.

Margaret · 28 May 2020

★★★★★ 1/5

Google

I don't even know where to start. Fulfords, St Budeaux came out to my property to give an valuation and talk through the agency details/ fees. I decided to proceed with signing up with Fulfords and for them to sell my property. I had another agent come out from another agency and I preferred to go with them instead. I sent Leah an email explaining i will be withdrawing my property from their agency. (i signed the contract on the Saturday and sent an email on the Tuesday). I then had a phone call from Leah herself and could only describe it as the most unprofessional person i have ever spoke to. she made me feel very awkward, being very blunt and sort of having ago at me because i was withdrawing my property, sort of begging for me to stay and before i could say bye she hung up the phone abruptly and left the call. i was absolutely shocked and very upset by this and clearly don't feel welcome to come back and use them. She is clearly a commission ran employee who doesn't actually care about you or the property and just wants a quick sale. she then proceeded to send me an email trying to get me to pay for the marketing they have already conducted (1.5 working days) even though they are a no sell no fee agency. i did research and it states that she should not be asking for any type of payment!! i am hoping someone higher could contact me as i am so disappointed with the service i got. STAY AWAY AND ASK FOR SOMEONE ELSE OTHER THAN LEAH, UNPROFESSIONAL AND JUST WANTS YOUR MONEY.

Danielle · 26 March 2022