Trusted Agent profile · St. Andrews
★★★★★
1,581 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 28 Google reviews rated 4.2.
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Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful for renting
Very helpful and kind agent Imran. Booked the viewing for a property but didn’t meet the standard and invite me to see another, with is more suitable for me.
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLack of communication and customer care.
Unfortunately I am having a very difficult time with DJ Alexander at the moment and I am trying to become a new tenant! Communication back and forth for the change in tenancy was perfectly fine until the required documentation was sent over. I sent over all that was requested including my passport photo, payslips, proof of address, the lot and did not even receive a recognition email to confirm this was received. I had to reach out again the following week to check in, as I was concerned this confidential information did not reach them. I received a generic "we are working on it" response. Another week passes and I need to send ANOTHER chaser just to receive a reply asking for the same documents I had already send. I resend these, once again, no confirmation these were received. This is now over two weeks since the original documentation was sent and still no progress for a move in date which is fast approaching. I send another polite request for an update and again receive a generic reply with no information. Icing on the cake, they started the email with "Dear Jane,.." My name is Jess and this thread has been ongoing for over 3 weeks?What is going on here? I understand these are challenging times and have continued to be polite and empathetic in my approach. I understand these things can take time, but I do not think it is unreasonable to expect to be kept in the loop regarding your application. There are clearly some fundamental flaws when it comes to basic customer care and attention. Is this how I can expect future communications to be after I move in to the property, if I ever do?
5/5
TrustpilotI found the experience exciting and…
I found the experience exciting and very helpful Thankyou so much for helping me move into my new home :)
Thank you, Jamie, for this excellent review. We will pass this onto the Team.
5/5
Trustpilotefficient
They are so fast, efficient and straighforward.
Thank you, Juan, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWhat a great team that cares about the…
What a great team that cares about the welfare of their tenants. Their service is commendable.
Thank you, Abiola, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWas selling my property and used DJ…
Was selling my property and used DJ Alexander and it has been a great experience. Patrick Cairns the property manager took ownership and was helpful and knowledgeable throughout the process. Was able to sell my house quickly and stress free.
Hi, thanks for the great feedback and I will make sure to pass this onto Patrick.
5/5
TrustpilotThey very helpful were very helpful of i needed any…
They were very helpful of i needed any help or questions there worker name kieren mooney was very very helpful .
Thank you, Hajra, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotReview of application process
Review of application processI haven't moved in yet, but have found that the application process for securing a flat with DJ Alexander was really smooth. Laura McTaggart and Chloe Alexander specifically were both extremely helpful and sorted everything for me quickly.
Hi, thanks for the great review. I will make sure I pass this onto the team.
5/5
TrustpilotProfessional and efficient
Spoke to a gentleman called Harry Perkins about getting permission to paint our flat. He was quick to respond and sorted out getting permission from the landlord efficiently and professionally.
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotKasper Eichelkraut
Kasper Eichelkraut provided strong ongoing support in dealing with a utilities issue.
Thank you, George, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotNice job Chloe Mitchell
Thank you, Onome, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotGill helped us with the moving in…
Gill helped us with the moving in process, was seamless.
Thank you, Katie, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotDo not return deposit
Left the property and had it professionally cleaned. Still waiting for deposit to be returned. They do not answer the phone and you can’t talk to anyone. They deliberately try and keep your deposit. Please be very careful this is not the first time…..
Hi Jacqueline, I am sorry to hear the experience you are having with us. I am happy to look into this for you and if you are still experiencing issues please contact me direct on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
TrustpilotInspection
Lauren did a lovely job with our inspection - she was very friendly and efficient!
Thank you, Taranah, for this excellent review. We will pass this onto Lauren and the Team.
5/5
TrustpilotThank you very much Kieran you are an…
Thank you very much Kieran you are an amazing person . You spoke to me politely, D J Alexander is the best
Thank you, Akewushola, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotThey are true professionals and it…
They are true professionals and it shows! Mark was amazing at keeping in touch and helping me find a convenient time for viewing the flat. Happy to collaborate with him and DJ Alexander!
1/5
GoogleMe and my partner applied for around 13 properties with them. It was impossible to get viewings and if we did get viewings they were all cancelled within a week of the viewing date. The website they use is clunky and they dominate zoopla by having their properties perpetually re-uploaded, making it more difficult to find better letting agencies. Overall, poor experience.
4/5
TrustpilotI found all the staff I dealt with to…
I found all the staff I dealt with to be friendly and extremely helpful with any queries about the rental and what to do when I moved into the property. They always provided a prompt response. Great service all round.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotGreat work Alison. Keep it up
Great experience with the customer service by Alison. Satisfying responses to the emails in timely manner. Great work.
Thank you for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotProactive actioning
Sarah's proactive communication and actioning has been hugely important in dealing with a property related issue, with minimal fuss and inconvenience to tenant and landlord alike.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWorst company
Cannot get through to speak to anyone. Always having to wait to go through the automated machine.
Dear Yau, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotThe whole renting process was so…
The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
Thank you, Adan, for this excellent review. We will pass this onto Chris and the Team.
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