DJ Alexander St. Andrews reviews

★★★★★ 5/5

Trustpilot

Great service from Elaine

Received great service from Elaine Thompson who’s absolutely a friendly and helpful person. She did the annual inspection of the property I’m renting and everything went smoothly. Thank you! Also the boiler problem is solved today, it has been quickly replaced by the engineer who was assigned to fix. Happy with service from this agency so far:)

Cici · 29 October 2024

★★★★★ 1/5

Trustpilot

Awful attitude

Booked a viewing for one of their properties for the next day without issue with the understanding that it would take place at 4:40pm. When I checked the property on the day, I noticed it appeared as ‘let agreed’. When calling the agent, they said that they ‘didn’t know’ if it had been let or not, and they would be in contact with the property manager. After ringing them back 2 hours before my viewing, I was told they still didn’t know and that the property was under offer and in the final stages of completion. As someone who had to travel over an hour to the property, I was disgusted by the attitude they operate under. It appears they just take bookings and show people round without even checking if they property is still available. Waste of time.

Chris · 11 July 2023

★★★★★ 5/5

Trustpilot

A friendly face always helps

A big thank you to Natalia who showed us round Western Gardens. She was helpful, friendly, well informed and well organised.

Customer · 27 March 2024

★★★★★ 4/5

Trustpilot

Natalia has been efficient and…

Natalia has been efficient and extremely helpful in her role renting our flat out . Excellent customer service and people skills which is hard to get now if days !

Sylvia · 1 September 2023

★★★★★ 5/5

Trustpilot

Very friendly agency!

I would like to express that DJ Alexander property agency provide an excellent services. I felt they have been done my request as kindly consideration and smoothly process. For example, I had an appointment quickly for viewing flat and after they immediately arranged an appointment for my paper application in their office at the following day, because my medical reason I requested it without online application. The process went smooth and easy to communication with all staff. I and my children are very happy to in the home as it is a very nice flat.I would like to recommend to friends who need a home in the future.

Fang · 8 July 2023

★★★★★ 5/5

Trustpilot

Ellie was so helpful in all aspects of…

Ellie was so helpful in all aspects of finding a good tenant for me…nothing was to much trouble…

Mrs · 22 May 2024

★★★★★ 5/5

Trustpilot

Asif Mohammad was very helpful

Asif Mohammad was very helpful, he answered all my questions with detail. I had a great time at the viewing and was pleased to hear back so quickly about the flat.

Holly · 3 August 2023

★★★★★ 5/5

Trustpilot

Amazing experience as a tenant

I’m a DJ Alexander tenant for almost a year now. It’s been a good experience since I moved in, all thanks to the property manager, Natalia. She responds to emails quickly and always provides good advice. When she carried out the inspection in my flat, she was very respectful and did not treat the visit as “one of many”. Paid attention to all issues and made sure everything was sorted. Couldn’t recommend her more!

Julie · 5 December 2023

★★★★★ 5/5

Trustpilot

No complaints

We have been very pleased with them. The whole application and move in process was very smooth. We were particularly pleased with Gemma-Louise Mavor. After searching for several flats and only getting rejections, Gemma reached out to us and asked if she could help us secure another flat. It is because of her help and initiative that we have the flat we're living in now. We are so grateful for her!

Hannah · 8 February 2024

★★★★★ 5/5

Trustpilot

Kieran Mooney was very helpful with my…

Kieran Mooney was very helpful with my checking out process. He is the reason I am leaving a 5 star review.

Conor · 20 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Ellie was fantastic! Professional, efficient and understanding. She was quick to respond to any queries and helped us to find the perfect apartment.

K · 6 February 2024

★★★★★ 1/5

Trustpilot

Unnecessarily stressful

Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave us unrealistic deadlines of 48hrs, which makes things unnecessarily stressful. They even wrote the wrong rent amount on the lease draft thankfully we noticed. When we needed to ask an extension of a few days to give more time to our guarantor to gather their income documents from their workplace, they threatened us to cancel the whole application!? They warned to cancel our application even though we were doing this process more than a month in advance. They say we need to adhere to strict deadlines to give time to their admin process before the move in date, and yet they completed everything after a single day after we submitted everything… so why such strict deadlines and threats when we have more than 30 days of time before moving in? I’ve done a change of tenancy with the same flat but a different agency before and it was simple and stress free. DJ Alexander made most things everything so unnecessarily stressful.

Gabs · 27 June 2023

★★★★★ 5/5

Trustpilot

I had several viewings across the span…

I had several viewings across the span of a few days with several DJ Alexander agents. All were extremely helpful and knowledgeable.

Liam · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent Inspection Experience with Jenn

I had the pleasure of meeting Jenn during her recent inspection of our flat. She was professional, courteous, and respectful of our schedule. Jenn conducted the inspection efficiently and thoroughly, ensuring minimal disruption to our day. She made us feel comfortable and took the time to address any questions we had. Jenn's attention to detail and friendly demeanor made the entire process smooth and pleasant.

Mo · 28 May 2024

★★★★★ 1/5

Trustpilot

Horrifying experience with DJ…

Horrifying experience with DJ Alexander. The property has been rented to us without properly inspecting it. Once we moved into the flat, we found no hot water in the shower, the toilet was not flushing properly, and several other things were broken or in loose - unsafe for kids. We have been showering with cold water for 3 days and still the shower has not been fixed yet. Even one star is too high for DJ Alexander based on our ongoing experience.

Trishita · 17 June 2023

★★★★★ 5/5

Trustpilot

Speedy Repair

Dora was very helpful with getting a thermostat repair dealt with quickly and efficiently.

A · 19 July 2024

★★★★★ 5/5

Trustpilot

Customer Support

We would like to thank Gill for her excellent customer support throughout our application process. She has been there to answer our concerns and give us advice!

Rebecca · 24 October 2023

★★★★★ 2/5

Trustpilot

A lot of room for improvement

Quite a lot of things could have been improved in my experience of moving into a DJ Alexander flat.First of all, there was a major leak from the upstairs flat into ours, which the agency knew about and failed to mention, leaving me to find an overflowing bucket in the cupboard catching the leaking water. Secondly, the flat was not clean at all when we move in. Thirdly, the boiler didn't work for the first two weeks I was there. Fourthly, the keys I was given to the downstairs front and backdoors didn't work. Fifth, there's a few other minor/moderate issues with the flat itself (loose shower rail, leaking sink, stiff doors). Sixth, the online portal they insisted on me using to fill in the inventory and log all these issues didn't work, and when I informed them of this I didn't get any replies. I have rented from them before and they were mostly quite responsive and helpful (except for one time I asked them to have our flat's *only* toilet fixed whilst we were away for 7 days and they didn't). But my most recent experience has been certainly more negative than positive, which I think is especially disappointing given we are paying such high rent.

Tenant · 12 June 2023

★★★★★ 5/5

Trustpilot

Good experience

I went to see a property today and I was received at the flat by Finn Anthony who was very nice, he showed me around, and answered all my questions. The online system to book the viewing was quite straitforward, although sometimes is hard to find many options available. But since it is my first experience renting in Glasgow, I have to say it is very good so far.

Vera · 5 March 2024

★★★★★ 4/5

Trustpilot

Highly recommended

Highly recommended. Very trustworthy and the agents are available over call for any enquiries or maintenance.Thanks to Imran Iqbal for always responding to my queries patiently and being quick with providing resolutions.

Shreyosee · 9 June 2023

★★★★★ 1/5

Trustpilot

DJ Alexander Staff Please do not contact me, I cannot bother...

Because they push you to do something that you don't want to, you don't need to, you don't have to. Signing up to Goodlord is one example. And they are not listening....

C · 7 June 2023

★★★★★ 1/5

Trustpilot

Some reflections

Tenants are treated badly, landlords are pandered to. DJA pressures landlords into raising rent, and plays innocent in the process. 'Customers' is strong word - tenants are not customers, unless you operating under a 'customer is always wrong' premise. I consider myself a zen, calm person yet somehow, dealing with real estate agents as a tenant elicits some kind of deep rage that I am yet to experience with any other sector. Perhaps non-coincidently, many people I know feel the same way. Hope you can find a way to remedy this one day.

AH · 7 June 2023

★★★★★ 5/5

Trustpilot

Can't imagine renting with anyone else

Somehow, it took me until my 30s to rent directly via an agency. After all the horror stories, I'd been nervous, especially at a time when there's a rental shortage, but DJ put my mind totally at ease. Throughout my tenancy (a PRT two years and counting), they've been professional, easy to contact and very responsive. In addition, they've offered help with small issues in the flat and been very on top of liaising with the landlord for bigger ones. When my former flatmate and I were at loggerheads, they were incredibly objective, fair and professional, going above and beyond to help us resolve the matter without favouring one or the other. It doesn't hurt that they're friendly and easy to talk to, either. They don't make you feel like a number. If ever I leave this flat, I will absolutely look for a new place via DJ. I can't imagine going anywhere else when their people are consistently brilliant. A big thank you to all those who have been involved in my tenancy so far, with a special shout-out to Taylor, Giulia, Maisie, Dan, Martyna (no longer there but an absolute gem) and Mark in maintenance.

MJ · 6 June 2023

★★★★★ 5/5

Trustpilot

Shout out to Alison who made my move…

Shout out to Alison who made my move seamless. Prompt communication and kept me up to date with everything.

A · 12 April 2024