Trusted Agent profile · St. Andrews
★★★★★
1,589 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,589 reviews on two platforms, including 28 Google reviews rated 4.2. See how it compares with other estate agents in St. Andrews.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a lovely call from a lady…
I had a lovely call from a lady enquiring if my oven had been fixed. Indeed it had been! She was lovely and friendly and asked if everything else in the home was working well, which it is! Amazing customer service! She even told me it may rain later - which prompted me to put an umbrella in my bag! Top marks!
Thank you, Rachel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotCalumn Robertson, the best gentlemen
Calumn Robertson, the best agent🥹🥹🥹I get his most timely reply every time I send an email. During the rental period, I repeatedly called him several times because of my questions, and he answered me patiently every time. Whenever I encounter a problem, he will give me appropriate advice and help. We are really grateful to him.
Thank you, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotProperty Inspection
Property Manager Kieran Mooney conducted a fantastic inspection of my flat. He was timely, respectful, and thorough. I would highly recommend Kieran.
Thank you, Stephanie, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGreat service
Great service, friendly and efficient. Laura Mctaggart was very helpful. This is the first time renting in Edinburgh and the process was quick and easy.
Thank you, Michelle, for this great review. We will pass this onto Laura and the Team.
5/5
TrustpilotTenant of 9 years
I was a tenant with DJ Alexander for 9 years, between two properties, and for the vast majority of the time my experience was excellent.When something needed fixing, it would be organised and sorted within a few days, including a time when we found the wiring in the flat needed essentially redoing.I think the only thing I’d say was a bit lacking is communication was a little bad for the first few years (but I think this has since been fixed with software for tracking issues)Honestly, looking back I don’t think I had much to complain about? I’ve always felt a little awkward recommending DJ Alexander because I know their reputation with colleagues and friends but I truly haven’t had this experience myself.
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotPrompt and friendly response
The team response very promptly and in a very friendly manner to my request. As my brother financial guarantor I only have contact to the accounts, and even though my request was to PM team, the e-mail was forward promptly and picked up by PM Team Dundas's Evie. Imran Iqbal on the field got back to me on the same day and reassure me of my concern. Problem solved!
Thank you, PL, for this excellent review. We will pass this onto Evie & Imran and the Team.
1/5
TrustpilotAvoid
Avoid. Firstly, when they bought over previous agent there was a noticeable drop in engagement and customer service from them. Too big a company to care. Didn’t have an inspection in the year we had them. Took 5 weeks to fix a boiler last year - no hot water and no desire from them to ensure quick fix. Both them and landlord reluctant offered 15% compensation from one month rent. Landlord now selling and has decided 8 months after boiler issue and are now refusing to pay compensation payment.Loved the flat but experience ruined by agent and landlord
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotAppreciate Message to our Star (Elaine)
Dear Elaine, Thank you for your effort so far in our new apartment hunt, Thank you for making the move in easy and thanks for your patience & kind gesture too. Verily, you are a STAR and our family will always be grateful for everything. We love our new apartment and we are settling in well…It’s wonderful & Amazing having you as our new apartment Agent. Greater heights✌️
Thank you, Moshood, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotExcellent service from Paul, James and Rebecca
Paul, James and Rebecca were all excellent in helping us get our flat in a quick and efficient manner. Very impressed with the service - would definitely recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotA big thank you to caroline at DJ…
A big thank you to caroline at DJ Alexander. You were very helpful right from the beginning to the end.You’re amazing.
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotStaff were very helpful
Staff were very helpful, especially Mr. Calumn Robertson, who was at the end of a phone call or email every time we needed any help every step of the way from finding a suitable property to filling in the application, up to the point of completion and approval. Definitely will use their services again.
Thank you, Mohamed, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotAgents with DJ Alexander are so helpful…
Agents with DJ Alexander are so helpful with the application process, showing people around the flats and answering any questions. Sarah Liu was helpful with answering any questions :)
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI'm really happy with the company's way…
I'm really happy with the company's way of dealing with lettings. I recently had a viewing with Gemma Louis who was very helpful listened to my personal circumstances and advised me on filling out my application form. Also I highly appreciate the fact that the company always replies to each application whitin short period of time including the unsuccessful ones which saved me a lot of time and wondering.
Thank you, Zheni, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotUnsatisfactory agency, excellent recent service
Overall, I've had a very negative experience with Braemore/DJ Alexander. Over the years, I've had to deal with a troublesome tenant and a few Braemore personnel (who all probably now work for DJ Alexander), who are only sometimes willing to help and take weeks to carry out a process. My family has had a particularly horrible experience due to a Braemore personnel who was dishonest, signed agreements on our behalf and kept this information from us for years. Due to these personnel, we were only able to gain access to our property about 1 year after we initially asked their help. However, my most recent experience with the last DJ Alexander personnel I met was very positive. She was easily the best personnel I've met so far. She helped me through a very long and difficult process to end my business with DJ Alexander. Although there were very long discussions/arguments, I felt honesty and patience from a personnel for the first time. These long discussions were carried out, because she was attentive. When I wrote an email, it would usually take only hour/s for a reply and I have written a couple or a few emails almost everyday for the past month (with several long phone calls). She had even relayed my horrible past experience to her superiors and I've felt heard after years.
Thanks for the great review. I will make sure to pass this onto the team.
3/5
TrustpilotSome aspects great, some need a bit of work
Sophie, the End Of Tenancy Property Manager, has been extremely helpful and professional in managing the exit of the current tenant and preparing for the new one. A new tenant has been found very quickly, so that's all appreciated and I'd rate 5 stars.Regarding the day-to-day, I do find the tracking system for issues to be frustrating and some of the responses regarding quotes take longer than I think they could, but the people I'm working with are friendly and helpful.
Thanks for the feedback on the people at DJ Alexanders. We take on board the feedback around our systems and we will look into this.
5/5
TrustpilotYasser and the team were exceptional
Yasser and the team were exceptional. They were extremely helpful and efficient in helping me with the sale of my flat. I am so grateful!
Thanks for the great review. I will pass this onto Yasser.
5/5
TrustpilotProcess was smooth
Process was smooth. Team member were always reachable and reaponsive. Ms Kaya Marr handled everything really very nicely.
Thank you, Lalit, for this excellent review. We will pass this onto Kaiya and the Team.
3/5
TrustpilotWe bought a property listed under DJ…
We bought a property listed under DJ Alexander in Edinburgh and since the sellers were in another country as we, the buyers were - we still had our niece view it for us before sales agreement was made. The agreement said “all furniture, shed and such included”. CAVIOT EMPTORS! The estate agent allowed dining table and chairs, coffee table, bed frames, garden table chairs, lawnmower, hedge trimmer and even the bin shed be taken from the property between the viewing and final sale date! When contacted - they said sorry- seller is in Greece! NEVER use DJ Alexander for sales!
We are sorry to hear about the misunderstanding between the seller and his friend who removed extra items from the property. Unfortunately, we were not made aware of this either. However glad to hear that through the solicitors, this has been settled. We would like to thank you for purchasing through DJ Alexander and wishing you many happy memories in your new home.
5/5
TrustpilotNatalia was very helpful and friendly…
Natalia was very helpful and friendly during our flat viewing, and replies to emails fast.
Thank you, Abbie, for this excellent review. We will pass this onto Natalia the Team.
5/5
TrustpilotIt was great experience to view the…to view with Gemma lousie
It was great experience to view the property and Gemma Louise was so fantastic to help for viewing
Thank you, Sajid, for this excellent review. We will pass this onto Gemma Louise.
5/5
TrustpilotAt 1st
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotVery efficient service
Carol was very professional and efficient. She helped us to complete all the necessary tenancy documents in record time.
Thank you, K, for this excellent review. We will pass this onto Carol.
5/5
TrustpilotTop knowledge and experience
Highly knowledgeable about both the local market and regulatory requirements for renting out property. Got a huge amount done quickly and efficiently. Great comms throughout. Flat is now rented. Very happy and look forward to years of working with DJA.
Hi, thanks for the great feedback.
5/5
TrustpilotJen Cabrera Tejera
I recently had Jen Cabrera Tejera come to my property for an inspection, and I couldn't be more satisfied. She was professional, knowledgeable, and thorough in her assessment. Jen Cabrera Tejera provided valuable insights and practical suggestions to enhance my property's appeal. Her communication was excellent, keeping me informed every step of the way.Thank you, Jen Cabrera Tejera, for your outstanding service!
Thank you, Hamza, for this excellent review. We will pass this onto Jen and the Team.
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