DJ Alexander St. Andrews reviews

★★★★★ 1/5

Trustpilot

A Criminally Unprofessional Letting Agent

I had an abysmal experience with DJ Alexander. I rented a property via them for three years as a student. During this time there were countless issues at the property, absolutely none of which were attended to in good time, or by the timeframe given on our contract. As an example, our kitchen flooded due to a DJA-contracted plumber improperly installing a dishwasher. We notified them of the issue immediately, and it was not attended to for over a week. This was an issue that has likely caused structural damage to the house, yet DJA did nothing about it. As another, even more extreme example, a suspended kitchen cupboard collapsed due to improper fitment (proven by an independent joiner's review), and caused thousands of pounds worth of damage to my personal property, and harmed me. DJA are responsible for upkeep of the property, and yet refused to take any responsibility. I ended up successfully suing the landlord, and DJA were continually opaque about facilitating communication between myself and this landlord.There were genuinely countless more examples of this over our three year tenancy.My experience with DJ Alexander was, in short, criminally unprofessional. Do not use this letting agent.

Archie · 13 September 2022

★★★★★ 5/5

Trustpilot

Shoutout to Paul

We had arranged to move into a flat with DJ Alexander but due to an unforeseen issue with the bathroom the flat was no longer available to move into when we needed it. Paul Hyett-Czompo was incredibly helpful in trying to resolve the situation and was able to find us a suitable alternative flat for which I was able to view on the same day. He helped us progress our application very quickly and within two days we had agree everything with the landlord and signed the lease.

Calum · 12 September 2022

★★★★★ 5/5

Trustpilot

From initial viewing to moving in.

The whole process of finding a new flat has been very organised and professionally handled. From viewing the property to now moving in, every step has been made easy.I have to give a special mention to Ryan Cochrane who showed me round the property initially and also got me moved in today. His approach is very friendly and welcoming and he has definitely made me feel very at ease and in safe hands through the process.

Steph · 19 December 2024

★★★★★ 5/5

Trustpilot

Reliable agency

I’ve been renting with DJ Alexander for almost 4 years and can’t fault the service. Whenever I’ve had a repair to report or any issue with the property, it’s always been dealt with quickly and efficiently. A special mention to Connor (Edinburgh), who has been very professional and helpful during the property inspection.

Madly · 17 September 2025

★★★★★ 5/5

Trustpilot

Seamless Rental Experience with Exceptional Service from Gemma

Fantastic experience with DJ Alexander in Edinburgh! Found the perfect property thanks to their extensive options. Gemma, my property manager, was a star! She clearly communicated what was needed to secure our home and expedited the application process. Not only did she personally hand over the keys, but she also ensured everything was top-notch. Smooth process, all thanks to Gemma. Highly recommend!

Sai · 5 February 2024

★★★★★ 5/5

Trustpilot

Friendly and efficient service.

Johan was very communicative and kept us fully informed on progress with the clean-up of our flat and organising new keys for the property. When we asked about progress and suggestions for sprucing up the flat, including removal of unwanted furniture, these were responded to promptly She was at all times friendly and helpful and we cannot recommend her highly enough.

Ross · 26 February 2024

★★★★★ 5/5

Trustpilot

A great experience with D.J. Alexander

I would like to give 5 stars to Asif Mohammad from DJ Alexander, Edinburgh . I had a great experience with renting my first property in Edinburgh, he couldn’t have done a better job. He is very professional, responsive and organised.I would like to say a big thank you to Asif and all the team from DJ Alexander Edinburgh for all of their excellent help

Liudmyla · 29 November 2023

★★★★★ 5/5

Trustpilot

Very easy booking system for viewings…

Very easy booking system for viewings and Diane had all information needed, and was very prompt in any email replies.

Leon · 7 October 2026

★★★★★ 4/5

Trustpilot

March 2023

+ Staff at DJ Alexander such as Laura Mctaggart were very accommodating of the unique circumstances of my viewings eand questions.+ Holding deposit to contract was very rapid.- Tenancy referencing was using a external company called goodlord. It was quite laggy so I suspect it made an api call to a server then waited for a response for every possible user input instead of handling logic via a headless form like most people would.

New-tenant · 29 March 2023

★★★★★ 5/5

Trustpilot

Property inspection

Yesterday had the opportunity to meet India Hale, during the process of the property inspection. India was amazingly thorough in her inspection and incredibly helpful and understanding went it came to the issues that I was experiencing with the property. Thanks for the good work!

Adelino · 27 November 2024

★★★★★ 5/5

Trustpilot

Bravo Giulia and Chloe

House hunting and Moving can be very stressful especially when you’re juggling work storage facilities and transport. Both Giulia and Chloe went out their way and operated way above and beyond what any other agents would normally be willing to do, to ensure my move in went perfectly. I found them both very helpful especially when they contacted the apartment owner to secure me an earlier move in date so it coincided with my days off work and also saved me a very lot of money which I would have had to pay the storage company as they insisted that any extra day storage would only be allowed if I paid for a month ( nearly 250 ).When viewing properties I found other agents were more robotic and very quick to tell me what they can’t do, Chloe and Giulia were the opposite, no robot answers to questions such as “ computer says no” and more human “ let’s see how we can make this work”. Thank you both very much.

Stuart · 17 August 2022

★★★★★ 5/5

Trustpilot

Really friendly service

We would love to thank Caroline Connelly and the team for their support during our flat search in Glasgow. Without Caroline’s understanding of our needs and advocating for us I’m sure we would still be searching for a place to live! Service and communication was outstanding and friendly throughout the process, this has been the best experience we have ever had with a lettings agency!

Freya · 19 November 2023

★★★★★ 5/5

Trustpilot

It has been a joy working with DJ…

It has been a joy working with DJ Alexander in acquiring my new home. The whole process was fast and smooth. Calumn Robertson was very helpful to me. He was quick in responding to all my queries. It would be great working with you again.

Benjamin · 20 November 2024

★★★★★ 5/5

Trustpilot

Great professional service from DJ Alexander

In my experience I would rate DJ Alexander as the most professional letting agent. Their systems work very well and communication from their staff is prompt and very helpful, particularly Lynsey Burr, who went out of her way to help and gave a high level of customer service, many thanks to her.

Sandra · 25 July 2024

★★★★★ 5/5

Trustpilot

Thank you Caitlin Butler

Thank you Caitlin Butler, she has been really helpful today at the veiwing of the property. I have mentioned that sometimes it is difficult to book the viewings but she has been really helpful and offered her help. I really appriciate it. Hopefully we will be able to find a flat for us soon.

Krittika · 19 June 2024

★★★★★ 5/5

Trustpilot

Helpful Staff

I’ve recently signed a lease with DJ Alexander and had such a positive experience with the staff involved in the process. Laura Mctaggart helped us with the reference and credit checks and was an excellent support throughout. It was so helpful having her at the end of the phone whenever we needed advice or solutions to the issues we came across. She was professional, proactive, reassuring and a great help. Thank you Laura!

Megan · 28 March 2023

★★★★★ 5/5

Trustpilot

Harry Gibson

After waiting over an hour and a half for a letting agent that never showed up I was not happy, I had taken time off my work to view this flat just for it to be wasted, I contacted Dj Alexander that afternoon and asked for an explanation and a new date to view the property, I was told I would get a call first thing the next working day regarding the problem. This did not happen. I called again and spoke to an advisor named Harry, he wasn’t able to help me right away with a new appointment but proceeded to email me and keep me updated he was also extremely apologetic and I felt my complaint was actually getting taken seriously. I got a call a few hours later from Harry with a new appointment that fitted my work schedule meaning I didn’t have to take more time off.My experience wasn’t great with DJ Alexander but I’m thankful Harry was able to rectify the situation with no further stress on me. Harry you’re class, thanks again.

Amy · 8 July 2022

★★★★★ 1/5

Trustpilot

Our bathroom ceiling fell in on…

Our bathroom ceiling fell in on Saturday 7th May, due to a leak coming from upstairs which is a DJ Alexander owned property. There was no emergency contact in existence, we got a voicemail message telling us to deal with it ourselves and get back in touch when the office opened Monday.On the Tuesday someone came and resealed the bath as a temporary repair and we were told they were quoting for a full renovation of the bathroom. Our letting agent had a temp repair done on our ceiling but were understandably reluctant to do a full repair until upstairs had been fully repaired so it didn't just happen again. We are now on July 4th, almost two months since the incident and DJ Alexander have done nothing. They have ignored multiple calls and emails from our letting agent, as well as from our neighbour renting the above property. So we are now still stuck with a temp repair only, which we've had to have re-secured as the leak is still coming through, and is now visibly spreading to more of our ceiling. The damp from the leak is now also spreading to our kitchen which is next door to the bathroom. Our flat is becoming unsafe, through no fault of our letting agent, and completely on DJ Alexander!

Rachel · 4 July 2022

★★★★★ 5/5

Trustpilot

I had a great experience throughout my…

I had a great experience throughout my flat viewing process with Galina, she was very informative and very quick in getting my application approved on her end. I would also like to thank Laura in the lease team for her continued support with the referencing side of things. Amazing work from both :).

Kirsten · 4 July 2024

★★★★★ 5/5

Trustpilot

Smooth experience

Haven't moved into the new flat yet, but the whole team made the process of applying to the flat so smooth and a lot less stressful. Natalia showed us the flat and was so lovely, and we spoke to Gill on the phone with any questions which she was always happy to answer. Very prompt emails and straightforward communication!

Jodie · 11 March 2024

★★★★★ 5/5

Trustpilot

Laura Mctaggart was extremely kind and…

Laura Mctaggart was extremely kind and helpful towards us to get the flat set up properly and was coordinated the whole time for the necessary actions that needed to be done. She was available on calls/emails as needed. All in all a very good experience! - Shash

Shashvati · 9 October 2024

★★★★★ 1/5

Trustpilot

Jhuewell Hunte/End of Tenancy

Jhuewell Hunte, End of Tenancy Property Manager asked for a PROMPT response to their email at the end of a tenancy but as I needed to discuss something with them and wanted to know when the cleaners would be cleaning the flat I emailed at 12. 30 asking them to call me back. With no response, I emailed again at 16.30 asking for a call back. I telephoned D J Alexander (on hold for more than 20 minutes) and spoke to a very helpful Aaron. He was able to tell me that Charlie Lightheart was dealing with my flat and that he would not only email her but also go to her desk to let her know I was waiting for a call back. 11.00 next day I am still waiting for a call back so that work can be instructed to turn my flat around and advertise for a new tenant. Such is the poor response from D J Alexander, I have resorted to leaving this review and intend to update it, if necessary, every hour!

Beverley · 21 June 2022

★★★★★ 1/5

Trustpilot

Avoid Flats Let by DJ Alexander

My daughter rented a flat for a year through DJ Alexander. The flat was not clean when she moved in. The property agent who rented the property to my daughter apologised for the cleanliness and offered to get it cleaned, but my daughter and her friend said they’d do it themselves. I helped clean the flat, it was gross. There was a build up of fluff under the radiator in the main bathroom and when I removed it, there was a man’s old sock under all the fluff. The flat was in fairly poor repair, my husband repaired the toilet seat, which was loose and replaced the broken shower head and filthy shower curtain, at our own expense. My daughter and her friend have now moved out after a year and had the flat professionally cleaned. DJ Alexander are threatening to withhold their deposit. Firstly as they claimed many items were missing, because they were erroneously referring to an old inventory, which related to the flat when it was an Air B&B. Luckily my daughter had retained the correct inventory and was able to prove that DJ Alexander was using the wrong one. Most annoyingly they are trying to retain some of the deposit as they claim the flat wasn’t cleaned to their standard, which is an absolute joke considering the state it was in when they first rented it. The only parts that cannot be cleaned properly are the black mould on the grout in the bathroom and the edge ancient floor in the kitchen, both as a result of the age and lack of maintenance of the property. We will take DJ Alexander as far as we can to get the deposit back, to the small claims court if necessary. Renting from DJ Alexander has not been a good experience and we would not recommend them. Ironically we have just bought a flat as a rental property in Edinburgh and we will be looking for letting agents, but we will not be using DJ Alexander. We also intend to treat our tenants with respect and not try and fleece them out of their deposits.

Fiona · 17 June 2022

★★★★★ 5/5

Trustpilot

Professional, Friendly and Prompt Service

I have rented my property with DJ Alexander for several years and they have provided exemplary service. When tenants move out they are highly efficient at securing new tenants and ensuring the property is up to an excellent standard. In particular Amy Vass and Nathan Eastwood have been brilliant in ensuring this is a smooth and seamless process.

Kathryn · 20 March 2024