Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProactive team who keeps their clients…
Proactive team who keeps their clients updated all the time. Very professional and polite team providing excellent service. This was my first purchase of a property in the UK and I felt taken care by JW&Co and was confident throughout the process. I do recommend this team to everyone. Special thanks to Jack and Mark!
Dulat · 10 November 2020
Agent replied · 13 June 2024
Hi Dulat, thanks for the fantastic review! We are absolutely delighted to hear that you have had such a positive experience with our London Colney sales team and will be sure to pass your lovely comments on to them. Thanks again and if you ever require our services in the future, please do get in touch!
★★★★★ 5/5
TrustpilotExcellent Service
Thank you to Ruth and the team at JW & Co Park Street for your expertise in selling my property, Communication was excellent, I always felt that they showed professionalism from start to finish. I would definitely recommend JW & Co to anyone Buying, selling or just renting!
Jeff · 30 September 2021
Agent replied · 13 June 2024
Hi Jeff, we are delighted to hear you had such a good experience with our Park Street team, thank you for the fantastic review! Please do get in touch should you ever require our services again in the future!
★★★★★ 5/5
TrustpilotGreat to work with
Ruth was a real asset to the process of getting to exchange. She responded quickly to any of my queries throughout the process but didn’t over pressure us to agree to certain issues that arose.I should add Ruth didn’t act for me I was a buyer.
Edward · 28 May 2021
Agent replied · 13 June 2024
Hi Edward, Thanks for the great review! We're delighted to hear you had such a positive experience with Ruth in Park Street and will be sure to pass your kind words.
★★★★★ 4/5
TrustpilotJW&Co Langleys, Park Street
We used JW&Co estate agents for a probate house sale which was completed on 16th February 2021. The sale went very smoothly. Ruth Bearne was professional and efficient throughout and kept us informed every step of the way. Would I use them again, yes I would.
Susan · 5 March 2021
Agent replied · 13 June 2024
Hi Susan, thanks for the lovely review! We'd love to hear from you on what we could have improved in our service to make this a 5* so please do feel free to get in touch with stalbans@jwandco.co.uk with any feedback which we'll keep strictly confidential.
★★★★★ 5/5
FacebookA big thank you to Ruth and her team at How Wood on selling our property. Especially having to continue with a challenging workload, over the departure of Neil
A special vote of thanks to Barrie Lloyd for his meticulous and detailed involvement with us and the buyers
Colin · 1 November 2019
Agent replied · 23 September 2025
U never went there Collie Collie Klinger. Kilgaroo Kangaroo.
★★★★★ 5/5
TrustpilotJW&Co have been excellent from start to…
JW&Co have been excellent from start to finish in particular Jack who has been very professional and always kept me informed. I don’t think you can beat using a local agent to sell your property! Thanks again and I wouldn’t hesitate to recommend them!!
Jane · 27 November 2020
Agent replied · 13 June 2024
Hi Jane, Thank you for your great review! Great to hear you had such a good experience with our sales team in London Colney and if you ever require our services in the future please do get in touch.
★★★★★ 1/5
TrustpilotUnsafe Living Conditions Ignored by Management
I rented a property through JW & Co and had a very poor experience. The home developed severe mould, which affected both my partner’s and my health. I reported the problem several times and provided photos, but it took months before anyone responded, and the issue was never properly resolved.
James · 27 October 2025
★★★★★ 5/5
GoogleJW & Co Langleys are the best agency in the St.Albans area, and were incredibly helpful and supportive during the sale of my property from start to finish. In particular, Aidan and Jack were amazing in getting the sale through. Their …
N · 16 April 2024
★★★★★ 5/5
TrustpilotEfficiency and professional throughout
After unsuccessfully listing our property with a couple of other agents in the area, Mark and his team sold our property quickly and were professional throughout. They have great knowledge of the area and I would definitely recommend them to others.
Sarah · 22 February 2021
Agent replied · 13 June 2024
Hi Sarah, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words to Mark and our London Colney team.
★★★★★ 5/5
TrustpilotGreat customer service .
From start to finish Ruth and Danielle were nothing but helpful and also caring. It was a very difficult transaction and very wearing at times but they were always considerate. I would highly recommend that office to house buyers and sellers.
SALLY · 28 November 2020
Agent replied · 13 June 2024
Hi Sally, thank you for your lovely review! We’re delighted to hear you had such a positive experience with our Park Street Sales team and we’ll be sure to pass on your lovely comments.
★★★★★ 4/5
TrustpilotAll the staff at Langleys worked…
All the staff at Langleys worked tirelessly to arrange and facilitate viewings and were instrumental in helping us proceed to a successful sale. Well done all with a particular note of thanks to Danielle who was most attentive throughout.
Jeremy · 3 February 2021
Agent replied · 13 June 2024
Hi Jeremy, thanks for the great review! We are absolutely delighted to hear that you have had such a good experience with our Park Street team and your feedback is most appreciated.
★★★★★ 5/5
TrustpilotThe experience we have had with JW…
The experience we have had with JW lettings has been excellent. All are professional . In particular Lauren King has been very helpful, understanding and efficient at answering all queries we have had .
Anonymous · 13 May 2021
Agent replied · 13 June 2024
Hi Martin, Thanks for kind review! Delighted to hear you've had such a positive experience with our Lettings Team and will be sure to pass your kind words on to Lauren!
★★★★★ 5/5
GoogleJack has been brilliant to deal with throughout the buying process. Although things were a complete nightmare from start to finish due to chains and mortgage lenders, Jack was always on hand whenever I needed him to be, and was incredibly on the ball throughout the entire transaction.
Harvey · 22 June 2023
★★★★★ 5/5
TrustpilotMark and Jack
Mark and Jack - including everyone else at London colney, they have been been so professional and supportive when I was buying my property. It is the first property and I had struggled so much with other agents but very happy I came across them.Since my first viewing, I felt so supported and they always considered my needs even given the Covid19 epidemic. Mark always prompted/followed up with what needed to be done. He updated me during the drawing up of contracts, exchange and completion.Am so thankful to the whole team and will definitely be recommending them. Will definitely used them in the future... Thank you so much - am so grateful
Emi · 4 February 2021
Agent replied · 13 June 2024
Hi Emi, Thanks for the great feedback! We are so pleased to hear you had such a positive experience with our sales team in our London Colney office. It’s a difficult time but our priority is always providing exemplary service. Should you ever require our services again, please do get in touch.
★★★★★ 5/5
TrustpilotVery professional service, highly recommend
Very professional service from start to finish, communication is great, kept updated with my sale all the time, great follow up, thank you very much JW&Co and special thanks to Jack and Mark
Mohamed · 3 November 2020
Agent replied · 13 June 2024
Hi Mohamed, thank you for your great review! We will be sure to pass your kind words on to our London Colney Sales Team. Thanks again and if you ever require our services again in the future, please do get in touch.
★★★★★ 4/5
TrustpilotJW& Co Langley recently supported me to…
JW& Co Langley recently supported me to sell my first property. I found them extremely professional, responsive and all round good communicators. They were very enthusiastic when taking on my property and very quick to arrange a visit for a valuation and to get the market on the property as soon as possible. They kept me informed every step of the way. They managed to find me a buyer, in the timescale that I required. They were very honest in their approach and kept me informed every step of the way, Mark and Jack always made time to explain the process as this is my first experience selling a property. Overall really happy with the service I would definitely look to use again in the future.
Clark · 17 November 2020
Agent replied · 13 June 2024
Hi Clark, thank you for the great review! Absolutely delighted to hear you had such a positive experience with our sales team and will be sure to pass your kind comments on to them. We’d love to hear from you on how we could improve to a 5* customer service so if you would be so kind as to contact us directly with some feedback on londoncolney@jwandco.co.uk we would really appreciate it!
★★★★★ 5/5
Trustpilotit has been pleasure to work with JW St…
it has been pleasure to work with JW Park Street, St Albans office (especially Ruth Beane) on a number of sales and purchased - the service has been very professional
Channa · 11 February 2021
Agent replied · 13 June 2024
Thank you for your review! We're so glad to hear you were happy with Ruth's work and your experience with JW&CO Langleys, we will be absolutely sure to pass over your kind words. All feedback is really helpful and we greatly appreciate the time you took to share your experience with us, if you ever require our services again please do get in touch!
★★★★★ 5/5
GoogleJack was great from start to finish. Clear, concise, efficient, honest, thorough, persistent (with others in the chain). Had issues with a buyer pulling out at the last minute ( personal reasons) and Jack had the property resold in a matter of weeks.
Natasha · 22 June 2023
★★★★★ 5/5
TrustpilotVery happy rental tenants …
After renting a few properties before renting one from JW&CO I can honestly say that they have been the most helpful and easygoing with still being very professional. They replied to any queries almost immediately and sorted any problems very quickly. When viewing the properties before choosing one they were again very helpful in helping us to find the right home for my family and I. When moving into the property the report was great and very efficient making our moving in date fun and easy rather than a stress. From start to finish in the 18month I don’t have a complaint I would recommend them.
Laurie · 9 June 2020
Agent replied · 13 June 2024
Hi Laurie, thank you for your kind words! Kind words are a rarity nowadays so we can't tell you enough how much we really appreciate your feedback and we're absolutely ecstatic to hear about your great experience with us. If you ever require JW&Co services again, please do get in touch as we would love to help!
★★★★★ 5/5
GoogleI had an excellent experience and service with JW&Co. I rented my first flat with JW, any issues were sorted ASAP and always quick with replies. I felt looked after.
Reiss · 18 December 2025
★★★★★ 5/5
TrustpilotI would highly recommend JW&Co with…
I would highly recommend JW&Co with thanks to Jack for his professionalism, communication and most of all his calmness in keeping the chain together! Thank you
Melissa · 16 May 2021
Agent replied · 13 June 2024
Hi Melissa, Thank for your lovely review! So happy to hear you had such a positive experience with Jack and we will be sure to pass on your lovely feedback.
★★★★★ 5/5
TrustpilotGreat experience and Jack Cotton is amazing!
We had a very great experience selling our home in London Colney with JW&CO. We had an 8 month long journey with ups and downs but having Jack Cotton by our side every step of the way through the process was amazing. His dedication to help us see it through to the end was so kind and helpful and truly the definition of going above and beyond. I would always recommend JW&CO to anyone!
Dami · 12 March 2021
Agent replied · 13 June 2024
Hi Dami, Thanks for the great review! Great to hear you had such a good experience with us and will be sure to pass on your kind words. Always a pleasure to hear such amazing feedback, we really appreciate it!
★★★★★ 5/5
TrustpilotWell done Danielle!
We were taking on a viewing of a home in Bricket Wood, by Danielle Saville of JW & Co, Park St. I was really impressed by Danielle - she gave us a really good viewing, and was friendly and so helpful, at the same time as staying professional. For various reasons we are unable to buy the property, but this is no reflection on Danielle, and could not possibly have done more to help us.
Norma · 11 December 2020
Agent replied · 13 June 2024
Hi Norma, Thanks for your lovely review! We’re delighted to hear that you had such a good viewing with Danielle in our Park Street office and hope that if you ever require our services again that you get in touch as we’d be delighted to assist.
★★★★★ 5/5
TrustpilotSt Albans Branch - fantastic service
Lauren and Samuel provided such a brilliant service managing my let property. I've used two other letting agents in the area over the last 12 years and they are by far and above the best! Brilliant communication, rental income on time, happy tenants (who work in estate agency), and efficient communication with Fine&Country when I came to sell August 2024. Thank you to the whole team.
Alexandra · 19 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
