Gem Lettings St Albans reviews

★★★★★ 5/5

Google

I find with Gem Lettings an extremely competent and personal lettings agency. Gemma has been a tremendous help, always available at short noticec and very reliable. But most of all, her letting fees are very honest and of the most competitive in ST Albans. I definitely recommend them.

Christine · 11 June 2026

★★★★★ 5/5

Google

I have rented through 3 different agencies in the last 5 years ,Gem Letting is by far the best. Gemma is very responsive, in any problem she took action immediately. From the first day she helped a lot . Highly recommended!

Ugur · 16 March 2026

★★★★★ 5/5

Google

Great letting service with excellent communication. Thank you Gemma.

Rachel · 11 September 2026

★★★★★ 5/5

Google

Gemma at Gem Lettings was absolutely fantastic. We have not rented in years and were unfamiliar with the new market that was very unforgiving. Gem Lettings have been the only agency with a recognisable rental process, which feels far more fair and reassuring. We called to view a house they had listed to let in an utter panic as we were due to complete on our house sale in 4 days time, and had not yet found somewhere to buy, or even move to. Gemma was super accommodating, giving me a viewing the following morning, and, understanding the urgency, got all forms over to me immediately, expediting the process to ensure we had somewhere to move to. Gemma has been professional throughout, and the experience has been seamless, with quick responses and all enquiries addressed quickly and in a satisfactory way. I would recommend Gem Lettings to anyone looking to rent.

Maddi · 11 October 2024

★★★★★ 5/5

Google

As a former tenant, Gemma was great to deal with. Quick to respond to queries, helpful, and kept me informed with plenty of notice.

Steve · 11 May 2026

★★★★★ 5/5

Google

I’ve rented in a few places over the years, but nothing compares to the experience I’ve had with Gem Lettings. Gemma is hands-on in the best way possible, always friendly, always fair, and always making sure her tenants feel comfortable and looked after.I feel lucky to be renting from her via Gem Lettings. Thank you!

Maggie · 11 August 2025

★★★★★ 5/5

Google

I recently found a property to rent through Gem Lettings and I cannot thank enough Gemma for the smooth process all the way from beginning to end. Gemma is very helpful and understanding. I will definitely contact again Gem Lettings in the future if I am in the course of looking for properties.

BARBARA · 15 August 2025

★★★★★ 5/5

Google

Highly recommend Gem Lettings to anyone looking for a reliable, professional, and genuinely caring property agency!!! As a tenant, my experience with them has been outstanding. Gemma, in particular, goes above and beyond to make sure everything runs smoothly. She resolved my issue promptly, even assisting me well outside of normal office hours, which gave me huge peace of mind. Her constant reliability, clear communication, and incredibly quick response times never fail to amaze me. I couldn't ask for better service, which is why I wouldn't hesitate to recommend Gem Lettings to both landlords and tenants looking for an agency that truly delivers!

Carlie · 4 October 2026

★★★★★ 5/5

Google

Gem Lettings have managed our house for the past 11 years. The service has been excellent. Gemma is always friendly, responsive and measured. It felt like a very personalised service. New tenants were found quickly and any issues were managed with speed and tact. We were always happy with the companies she used for maintenance and repairs. We would highly recommend Gem Lettings.

Stuart · 11 October 2024

★★★★★ 5/5

Google

I would highly recommend Gem Lettings. Rather than the impersonal bad customer service that I have experienced with a larger agent, Gemma provides a more personal service. She is very friendly, efficient and knows her market well so she can deal with all aspects of the Lettings process.

Sarah · 11 July 2026

★★★★★ 5/5

Google

From the very first contact, Gemma was incredibly helpful and accommodating, and she really went out of her way to ensure that the rental process was as smooth as possible. In fact, I was so impressed with her professionalism and attention to detail that I felt confident enough to move into the property without even seeing it first. Gem Lettings made me feel reassured and supported throughout the entire process, and I couldn't be happier with the end result. Overall, I would highly recommend Gem Lettings to anyone looking for an estate agent that truly cares about their clients. Her level of service is second to none, and I would not hesitate to work with Gemma again in the future.

Ben · 11 October 2023

★★★★★ 5/5

Google

We very much appreciate the prompt attention we received from Gem Lettings when we had a major plumbing issue in our rental flat in St Albans. Without her team’s quick action, our tenants would have been left in the cold, without both heating and hot water! Gemma saved us hours of frantic phone calls and worry as the situation occurred over the weekend. We would highly recommend Gem Lettings to both tenants and landlords.

Paul · 11 October 2025

★★★★★ 5/5

Google

Gemma from Gem Lettings was our agent for a year, and the experience was great. She was professional, responded to queries very quickly and was always very helpful. I found being able to simply email or call her with any issues was so much quicker and easier than being forced to use an App, like some other Agents. And usually the issue was sorted significantly faster than what I've experiences with other Agents. Highly recommend.

Lorenzo · 10 June 2025

★★★★★ 5/5

Google

Gemma is such a great lettings agent, from our point of view as tenants and our landlord mentioned she's amazing for landlords too! She makes everything so straight forward, replies to any and all queries incredibly quickly and nothing is ever too much trouble. We wish all lettings agents could be so easy to work with!! Thanks Gemma for such great service.

Lauren · 11 October 2023

★★★★★ 1/5

Google

We had previously worked with Gemma at Gem Lettings to let our house but the tenants she found us were nothing but trouble and the documentation used was shoddy, so we moved to renting privately. As it turned out, Gem Lettings manages a property which is next door to our privately let one. There was the same pair of tenants in the Gem managed property for around 6 years. Those neighbouring tenants were the tenants from hell - constant noise, at antisocial hours, very likely domestic abuse. Each one of our tenants complained about them - the police were called more than once because of the appalling behaviour. The last tenant had to move out to protect his mental health from living next to them during lock down. We tried to talk to Gemma about managing her antisocial tenants and she promised us she'd speak to the landlord over and over again, each time a new tenant complained. All we ever got back was stories which were hard to take seriously about how the landlord was worried about giving notice to their tenants and how hard it is to get people out, so wouldn't do anything. We once got threatened by Gemma (apparently on behalf of tenants) for harassment. St Albans is not a difficult market to rent a nice property. We even offered to contribute to the cost of a search fee to find new tenants, just to do the right thing. Always blanket refusals, which was amazing. 6 years later the tenants move out because the landlord wanted to sell. The landlord moves in for a short period, so we pop around to speak to the landlord and question why it had taken him this long to get rid of his awful tenants. Guess what? He was horrified at what we had heard. He had never received any of the complaints from Gemma - we had been lied to the whole time. She hadn't passed on any of our concerns. It is hard to tell whether Gemma took this approach out of incompetence or laziness. Either way, its totally unprofessional and as a landlord we strongly recommend against trusting her with your property.

Ben · 11 October 2021

★★★★★ 5/5

Google

We rented through Gem Lettings for just over a year and I can without a doubt say, Gemma is by far the best letting agent we've ever used. From the start of the tenancy to the end, she was always responsive and very quick to get any issues sorted, we never once felt stuck. She was incredibly helpful and understanding, whilst we were waiting to finish the purchase of our new home. I'd highly recommend Gem Lettings to anyone looking to rent a flat in St Albans and surrounding area. Thank you Gemma!

Rory · 11 October 2021

★★★★★ 5/5

Google

My property is let by Gem Lettings, they are of very professional and fast response, and they helped to communicate with the landload efficiently and help to process the letting procedure in a very professional way. We are extremely satisfied with the services of Gem Letting, especially appreciated Gemma and her team for their caring and respect. We feel very happy for their services. And we are highly recommended for Gem Lettings, one of the best letting property agent in St Albans. I have recommended all my friends for using Gem Letting as their property agent

Carol · 11 October 2021

★★★★★ 1/5

Google

Avoid this agency at all costs. Despite a long and positive renting history, I have never dealt with such unprofessionalism. Gemma, in particular, is known in the area for dishonesty and questionable practices. Had I been aware of her reputation, I would have steered clear. Letting your property through this agency is a recipe for frustration and disappointment. There are many reputable agents in the area this is not one of them. Save yourself the trouble and choose a more reliable option.

V · 15 February 2025

★★★★★ 5/5

Google

Amazing company- couldn’t recommend highly enough. Rented a house for 12 months and Gem lettings were helpful, and highly responsive and super flexible. Gemma always made us feel welcome and valued and I would definitely use them again. 🌟 …

Andrew · 16 March 2026

★★★★★ 5/5

Google

Been working with Gemma now for around 10 years and I can say that Gemma not only shows on going support but the speed in response when needed is where it matters most to me. Thank you Gemski for all you do and more

Gary · 18 May 2024

★★★★★ 5/5

Google

Gemma is an extraordinary lettings agent. She is a deeply kind and caring human being with an extremely professional attitude. She's helped us find a wonderful 2-bedroom house in the center within literally less than a week. 100% an amazing experience

Lola · 18 May 2024

★★★★★ 5/5

Google

Gemma has been the managing agent of my flat in St. Albans for 8 years. She has been great at finding new tenants at the end of leases, dealing with any maintenance issues and responding to any queries along the way. It was a great comfort to know that my property was in safe hands and I would definitely recommend using Gem Lettings as a business.

Rory · 11 October 2021

★★★★★ 5/5

Google

My experience with Gemma of Gem Lettings was perfect!, from the initial enquiry with regards to suitable property to rent and right through to the eventual signing of tenancy agreement, it was all dealt with in a professional and amiable manner. Highly recommended.

Simon · 27 June 2025

★★★★★ 5/5

Google

Gemma was our agent for two years and we always found her to be helpful and quick to solve any issues we had. The main reason we would rate her highly was her responsiveness on the few occasions we needed something checked or repaired. We'd definitely recommend her as tenants.

M · 11 October 2021