Trusted Agent profile · St Albans
★★★★★
391 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, St Albans, AL1 3UB
Collinson Hall's office in St Albans, at 9 - 11 Victoria Street, is rated 4.8 out of 5 across 391 reviews on two platforms, including 367 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Collinson Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from John Sullivan on the sale of my recent property. He knows the market inside out and gave sound, reasoned advice during the whole process. Professional, courteous and responsive he was always available to chat through any queries as the sale progressed.PositiveResponsiveness, Quality, Professionalism
Hi Lisa, thank you for your kind review. I know John will be delighted with your feedback.
5/5
GoogleI found the whole team very professional and supportive throughout the process. Many thanks to you all.
5/5
GoogleSamantha from the Lettings team has been extremely helpful in helping with letting our property. Would happily recommend.
Hi Puneet. We look forward to working with you again soon
5/5
GoogleCollinson Hall has been impeccable since they started taking care of my rental administration. Philippa keeps me updated on simply everything that matters to me: the estate, my landlord messages and my personal queries, which she always answers almost immediately. Definitely a professional team!PositiveResponsiveness, Professionalism
Thank you very much for your feedback. We really appreciate your comments and support.
5/5
GoogleElizabeth and Team were really helpful and quick to respond
4/5
GoogleReliable, personable service throughout sale of property. Misjudged evaluation in Spring 2022, causing delay in interest. Good, prompt service as letting agent, too. Can recommend !
Dear Margareta, thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleFrom my initial walk in with no referral, the team was very attentive and responsive to ensure I secured a flat and moved in within 2 weeks! Thank you to all the team at St Albans.PositiveResponsiveness, Professionalism
We are delighted to hear that you have been pleased with the service provided by our highly efficient lettings team and thank you for taking the time to provide such a wonderful review.
5/5
GoogleI found the sale of my flat through Collinson Hall to be very smooth and professional. They kept me updated along the way and I would definitely use them if I move again.
A lovely and appreciated review
5/5
GoogleI have to say, the service given by the team at Collinson Hall has been fantastic !! The effort the team put into the sale of my property has been amazing .
5/5
GoogleHardeep Sura delivers a most excellent service to Chalfont Place residents and Directors. He is extremely conscientious, always very courteous, immensely patient and provides everything we could possibly want in the way of an Accountancy service.
Thank you for your fantastic feedback. We will be sure to pass your comments onto Hardeep!
5/5
GoogleI have had a brilliant experience with the team at collision and hall from John & Ron to the 2 lovely Clare’s, that sold my house,thanks for sorting it out guys.
4/5
GoogleCollinson Hall worked really hard to sell my home. When I had any issues they dealt and rectified them. Friendly team and would recommend
Dear Paula, thank you for your kind review.
1/5
TrustpilotAvoid as a tenant
Do not rent from this agency, they are completely unprofessional. They only care about making money for landlords. They and my landlord lied in order to remove me from the property by section 21 notice, then came up with some ridiculous expenses to deduct from my deposit - including for some keys they claim were missing, but which I returned to their office myself. I have been left out of pocket and can't trust any letting agency or landlord. Terrible experience.
5/5
GoogleWe purchased our home with Collinson Hall recently and found them to be very helpful throughout the process, the perfect balance of customer service and pro-activity to get the deal done during a difficult time (Negotiated over Christmas.. completed during the Covid lockdown!) . Rod and the sales team we're always very responsive, helpful with our inquiries and available for our various visits to the house and we wouldn't hesitate to recommend them. A great local business!PositiveResponsiveness, Professionalism
5/5
GoogleCollinson Hall dealt with our complex and time consuming house sale professionally from start to finish. Good communication and support throughout. Local enough to know the market well and small enough to care about their customers.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your kind review Michael. All the best to you and your family.
5/5
GoogleDiligent, professional and helpful from start to finish. Despite difficulties with vendors further down the chain we were always kept up to date with progress. Thoroughly recommend these Agents to provide an excellent service.
Hi Stuart, thank you for your kind review. I am delighted you were happy with our service to you and will pass your feedback to the team.
5/5
GoogleI’ve just had a offer accepted on a property I was shown by Becky she was a great help and knew all the finer details. Look forward to completing our move !PositiveResponsiveness, Professionalism
Hi Sam, thanks for your review. I will pass on your feedback to my colleague Becky. All the best.
1/5
TrustpilotAvoid this letting agent if you are coming to St. Albans
Recently I had the worst experience with this company. They proactively managed the property in place of the landlord, and I need to say they did a poor, poor job. We spent months waiting for things to be repaired (some of them were repaired after they winter was over and the reparation was no longer necessary). At the end we needed to leave because the disrepair was becoming unbearable. On top of that, at the time of check-out the state of the property was much better that at the time of check-in, but still they found some weird excuse to block 1/4 of the deposit (e.g. by extremely overpricing the cost of repair something that didn't need to be repaired). We STRONGLY discourage anyone to work with this bunch of professional scammers.
5/5
GoogleIt has been a great time living in the property. A big thank you to Collinson Hall for all the help. Especially for Cristina, Kim, Philippa, Amy and Suzanne- all our requests were dealt with in a professional manner.
Thank you and you are more than welcome. We hope you are settling in well in your new abode!
5/5
TrustpilotWe find Collinson hall to be efficient…
We find Collinson hall to be efficient and reliable always willing to assist Would have no hesitation in recommending Holly to manage your Block
5/5
GoogleFantastic team, very accommodating(no pun intended) helped us through all our questions and supported all the way through.
Hi Gary, thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleReally great service from start to finish of finding somewhere to rent. We've had a very quick turnaround and have been kept up to date at every stage of the process. Would very much recommend!PositiveResponsiveness, Quality, Professionalism
Good morning Holly, thank you so very much for your kind words.
5/5
GoogleA really efficient, friendly and professional Estete Agent, I highly recommend them!
5/5
GoogleWe used Collinsonhall previously to sell our property, we were so impressed with their professionalism we then used them for our rental property. Philippa, Jade, David & the team have been awesome! We cant thank the St Albans office enough for their continued hard work.
Thank you for your review. The team work hard to deliver great service and it is wonderful to hear it is appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
Tell us what you need and we'll put you in touch. Collinson Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
