Trusted Agent profile · St Albans
★★★★★
391 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, St Albans, AL1 3UB
Collinson Hall's office in St Albans, at 9 - 11 Victoria Street, is rated 4.8 out of 5 across 391 reviews on two platforms, including 367 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Collinson Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
TrustpilotCollinson Hall helpful/responsive
My son just bought a place in St Albans and John Sullivan from Collinson Hall was most helpful in guiding us with market information/prices/suitability, and in the provision of contacts to help the process. Highly recommended. DR
5/5
GoogleThank you to the letting team for a positive experience throughout. It was a pleasure to deal with Collinson Hall.
Thanks Chris. A lovely review
5/5
GoogleWe have dealt with Collinson Hall as both tenants and landlords for 30 years and found them to be consistently professional in every respect. They respond quickly, efficiently, courteously and have advised us on many occasions, great to work with a company who deal with both landlords and tenants with such even handed integrity. Keep up the good work!
Thank you for your review. It is great to know that our efforts are appreciated. I will pass this on to the team - I know they will be chuffed.
5/5
GoogleCollinson Hall (St Albans) have always been very professional and our recent house purchase was another great example. Since moving from London 9 years ago we have used CH twice now and both times it's been a painless process with great communication along the way. Highly recommended.
Dear Jonathan, thank you for your feedback. I will pass this onto the team. All the best.
5/5
GoogleI found Samantha Hodge who dealt with the renewal of my flat letting to be extremely helpful in endeavouring to secure a good result for both myself and the tenant. She went above and beyond to secure this and was strong in her approach but fair to all parties involved.PositiveResponsiveness, Professionalism
Thank you for this review, Sam will be very happy to hear your kind words regarding our service.
5/5
GoogleSmooth change of tenancy once again with Emma and Elizabeth’s help!
Thanks Toby. Out lettings team really do try to make the process as smooth as possible
5/5
GoogleA really professional service delivered by all parties at Collinson Hall in the sale of our property. Achieved a great price and well above what other agencies suggested we would get. Would highly recommend.
Dear Tom, thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleGreat service and support from Collinson Hall is the sale of my mother-in-laws house, thoroughly recommend them.
Thanks for the review Kevin. It was a pleasure dealing with it for you.
5/5
GoogleThe team at Collinson Hall have been the nicest, most professional and communicative agency I have ever used. They worked so hard throughout the whole sales process and I would wholeheartedly recommend them.
Dear Alison, thank you for your wonderful review. I will pass your feedback to the team. All the best for the future.
5/5
GoogleExcellent service. Good communication and very supportive. Thank you.
Thanks for the great review, so happy to be able to help.
5/5
GoogleThanks guys! A great experience from start to finish.
5/5
GoogleBrilliant professional and personal service from every member of the team. I would highly recommend to anyone
5/5
GoogleThe team worked hard to get an offer and then solidly to ensure completion went through. Ron in particular pulled out all the stops and I’d happily buy/sell through them again.
5/5
GoogleFantastic team.. great help selling my property and finding my buyer… very pleased with the service provided.
It was our pleasure to work with such a lovely vendor.
5/5
GoogleHighly recommend, purchased a property and received above and beyond exceptional service from Michèle.
5/5
GoogleJust recently rented a property from this amazing estate agent. Hassle free…smooth transaction with Ronan who is extremely helpful and a delight to do business with. Thank you so much.
Dear Sue, thanks for your kind review. I will pass your feedback to Ronan and the team.
5/5
GoogleCollinson Hall have been great to deal with on our recent property purchase. The sales team were really responsive and our viewing was brilliant. Post accepted offer they have really helped at all stages to push things through the legal process. I would definitely recommend using them.PositiveResponsiveness, Professionalism
Thank you for your kind review, the sales team will be delighted with your feedback. We all hope you're very happy in your new home.
1/5
TrustpilotAwful service
Awful service, never rent through them. They don’t return deposits at the end of tenancy. Please note: the TDS returned most of the deposit back when challenged proving Collinson Hall are terrible and their reply below is in bad faith.
My name is Steven Walker, and I am the Managing Director at Collinson Hall. I am very sorry that you have been unhappy with the way things have been handled at the end of your tenancy. I understand from my colleagues that the majority of the tenancy has run smoothly and that it is the deposit return that is causing issues. I understand that the dialogue about the deposit is ongoing and that you should have heard more today. Should you remain unhappy, you are able to refer the matter to the TDS (Tenancy Deposit Scheme) who will consider the matter and make an independent judgement on the fairness of the retention. Should you be unhappy with the way that Collinson Hall have handled the matter, please note that we do have a complaints procedure which can be found in the “About Us” area of our website. Should you remain dissatisfied with our own investigation and response, the matter can be referred to The Property Ombudsman, who would independently investigate.
5/5
GoogleA great agent who communicates well throughout the whole sale process
4/5
GoogleI had a mostly positive experience with Collinson Hall. Sales staff are friendly and accommodating. My sales progressor, Alison, was particularly helpful in pushing the deal over the line.
Hi Siraj, thank you for your review, I will pass your feedback to the team.
5/5
GoogleI have been using Collinson Hall for lettings for more years than I care to remember. They are a helpful and reliable local agent, who know their area and are always up to date on legal and local matters, and professional about their business.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your wonderful feedback and continued support.
5/5
GoogleEmma from the lettings team has been amazing!!
Emma is amazing! and thank you for your kind review.
5/5
GoogleVery responsive. Always carried out my instructions whilst also adding their own expertise and advice. They understand that they are acting on the seller’s behalf unlike some agents!!
Dear Jonathan, thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleBest letting agents I’ve had to date. The Lettings team are very quick to respond to queries and resolve maintenance issues, and always very helpful. I’ve rarely had to chase any issues. Easy to negotiate with regarding my tenancy agreement. I would definitely recommend them.PositiveResponsiveness, Professionalism
Thank you so much for your splendid feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
Tell us what you need and we'll put you in touch. Collinson Hall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
