British Homesellers St Albans reviews

★★★★★ 5/5

Google

We recently bought our house through British Home Sellers, and I can’t recommend them enough. Alex was absolutely amazing throughout the whole process. He kept me updated every step of the way, answered all of my questions, and was always my first point of contact whenever I needed anything. Nothing was ever too much trouble, and he really helped make what can be a stressful process feel smooth and straightforward. I would definitely recommend British Home Sellers to anyone looking to sell their home. Thank you so much for everything! Chelsea

Chelsea · 14 March 2026

★★★★★ 5/5

Trustpilot

This company was amazing to work with

This company was amazing to work with, communication was top notch, always kept in touch with what was going on, brilliant service, Alex was a delight to talk to, very knowledgeable and if he was going to ring you back he would.

Amy · 18 March 2026

★★★★★ 5/5

Trustpilot

Recently bought a house via British…

Recently bought a house via British home sellers amd they were fantastic with my process it want really smoth and no issues and Robert was very helpful throughout

Vaibhav · 19 June 2026

★★★★★ 5/5

Trustpilot

House purchase

British Home sellers were great! Fallon kept in touch with us more than our solicitors did! I would recommend them to anyone! In the future, I would use them to sell our house!

Carolynn · 4 May 2026

★★★★★ 1/5

Trustpilot

So disappointing

Their marketing states that ‘On average we are securing offers within 2 to 4 weeks’ and that they have ‘buyers ready and waiting to buy properties’. Sounds too good to be true - and that’s because, in my experience, it is. They haven’t managed to secure a single viewing in three months, let alone an offer. I understand the market is very tough but the truth is that other flats in our block have had viewings - and they’re on at a higher price. Something has clearly gone wrong and BH simply aren’t doing enough to sell. I have lost confidence in them and feel mad that time with BH has been wasted. Much better to stick with a proper high street estate agent.

Caroline · 9 May 2026

★★★★★ 5/5

Google

BHS were exceptionally informative and supportive through out the whole process of purchasing our new home. Molly Ewan and Charles Gale were especially good. Molly explained everything very carefully and patiently. Charles was on the phone updating us at every juncture and was always positive, encouraging and supportive. I am genuinely grateful and really appreciative of their help. Thanks both for making our purchase and successful and positive experience.

Jane · 14 March 2026

★★★★★ 4/5

Trustpilot

Very good service on purchase

Overall our experience with BHS was very good. Initially we had a few issues contacting the person looking after the property when trying to make offers and deal with the initial price negotiations but once Alex took over the process during the later stages he was very much a driving force of getting the purchase over the line, keeping us in the loop and being the go between with ourselves and all other parties.

Simeon · 29 May 2026

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience with Alex during our house sale. He was professional, friendly and very pro-active throughout the process. His communication was excellent and he kept us fully informed at every stage. We'd highly recommend Alex.

Jackie · 15 February 2026

★★★★★ 5/5

Trustpilot

We recently purchased a bungalow…

We recently purchased a bungalow through British Homesellers. We had a wonderful experience. Rob and the whole team were very helpful. Charles was super helpful and was always available, quick to respond to my calls and emails and guided us through the whole process. We highly recommend them!

Gopi · 14 November 2025

★★★★★ 2/5

Trustpilot

Misleading service charge information

The staff were helpful, responsive, and communicative throughout the process, which I appreciated. However, the service charge was presented significantly lower than it actually was, the true figure turned out to be nearly 40% higher once official documents were reviewed. This is a material detail that should have been verified or clearly caveated in line with the Consumer Protection from Unfair Trading Regulations 2008. It suggests that information provided by sellers is not adequately checked before listing. As a result, I lost time and incurred unnecessary costs before discovering information that directly impacted my decision to proceed. Overall, a positive interaction with staff, but a lack of due diligence on key information.

Customer · 1 April 2026

★★★★★ 5/5

Trustpilot

We were very happy with Fallon’s…

We were very happy with Fallon’s service throughout the purchase of our first property. She always kept us informed about what was happening and how things were progressing. Whenever I had a question or needed any help, she responded quickly and was always helpful. We really appreciated her communication and support throughout the process.

Barbara · 20 September 2026

★★★★★ 4/5

Trustpilot

Attentive & good communication

Wasn't familiar with the company, but they were very attentive and provided good communication. Dealt with a range of people through out the different stages of purchasing, all with good customer service. Provided updates throughout the sale. Wasn't very happy with having to pay a 2 thousand pound deposit to "secure" the offer. The company was understanding and we found a solution that worked for all parties.

Cassi · 23 June 2026

★★★★★ 5/5

Google

We had a great experience with British Homesellers , particularly Robert Love who was streets ahead of other agents in terms of knowledge and advice , on the ball and always available, very supportive and really went the extra mile for us in what has been a very complex house purchase - thank you Robert for everything we would highly recommend British Homesellers

Louise · 24 March 2026

★★★★★ 1/5

Google

Always very polite to talk to but after a while you realise they are just talking in generalities. They cannot promise any time frames. All phone calls lead to a message service. Very hard to get through to a person. We've done all our own viewings but not given feedback. Currently waiting for a viewing that hasn't turned up. No answer from any one at British home sellers. We have been with them for almost 3 months. We expected to be sold within 6 weeks

Lucy · 14 March 2026

★★★★★ 5/5

Trustpilot

Impressed with BHS

Moving house can be a stressful and complicated process to go through. I found BHS to be very helpful throughout. I spoke mainly with Robert, but also Charles, both of whom had a calm friendly manner and took the time to explain things when asked. I needn't have worried about BHS being an 'online' agent as they were very accessible over the phone. They always followed up on things when they said they would, can't fault them.

Nick · 1 April 2026

★★★★★ 5/5

Trustpilot

House purchase

We have purchased a house through British home sellers, although dubious at first due to never hearing of them before, they have been absolutely brilliant throughout our purchase. Being first time buyers the process was very new to us but Robert Love has been an absolute pleasure. He would always get back to you in a timely manner if the phone was unable to be answered at that time and would deal with anything quickly. Thankyou again 😊

E · 16 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

From the day I spotted my perfect property, British Home Sellers has provided excellent service. From organising the viewing to completion. I was outbid on a property that I really wanted. A few weeks later Alex Clendon phoned me to say that the original purchasers had pulled out. I made another bid which was accepted. Alex was my point of contact throughout the purchasing process. He replies speedily to all enquiries, is very professional, cheerful and resolves all quiries without fuss. He kept me updated regulary at each stage of the process. He has contacted me since the purchase was completed to see if all is well. I cannot recommend Alex and British Home sellers highly enough. I would definitely use them again and would like to thank them for making the process run smoothly.

Helen · 10 July 2024

★★★★★ 5/5

Trustpilot

Robert was great throughout the whole…

Robert was great throughout the whole process only at the end of the phone , the company as a whole was really good would definitely use and recommend thank you 🙂

Laura · 11 February 2026

★★★★★ 5/5

Trustpilot

I never usually write reviews but i…

I never usually write reviews but i have had such a good and positive experience with British Homesellers i had to share my thoughts . From the initial contact to completion was hassle free with support from Robert Love if ever needed . I will be looking out for properties in my area being sold through British Homesellers at every opportunity .

Thomas · 18 June 2026

★★★★★ 5/5

Trustpilot

Really happy with the service from…

Really happy with the service from British Homesellers. The whole process has been so easy and straightforward. Everyone has been really supportive, communication has been great, and they’ve always been available whenever I’ve had questions. It’s made what can be a stressful process feel so much easier. Would definitely recommend!

Gina · 28 August 2026

★★★★★ 5/5

Trustpilot

Everyone I interact with from viewing…

Everyone I interact with from viewing to completion were very professional. Alex Clendon was fantastic.

Ade · 29 May 2026

★★★★★ 5/5

Google

Had no issues with purchasing with British Homesellers, the process took longer than hoped but this was down to the seller themselves being in a more complex situation than we had realised, rather than anything that British Homesellers did. Fallon was helpful and professional whenever we had to contact her.

Jen · 10 April 2026

★★★★★ 5/5

Trustpilot

Superb British Homesellers

We recently purchased property through British Homesellers, at first we was very skeptical about them after it not being a well known name to myself! However after putting our trust in them, we were very well rewarded with a very lovely home at a very good price with our standing customer service through out working through all the hick ups along the way! Thank you Robert in particular!

Connor · 1 October 2024

★★★★★ 5/5

Trustpilot

Excellent service would highly…

Excellent service would highly recommend,they make the process of buying a house very smooth. They as a team have excellent customer service. Alex Clendon was very knowledgeable and helpful in keeping myself informed with regards to the progress to completion. Alex was always available to answer my questions by direct phone call which is an excellent service and speeds the whole process up. I would highly recommend using British Homesellers.

Simon · 10 August 2024