1/5
GoogleThe only reason I've given one star is because of Nick Baker's excellent service throughout the tenancy. He helped through the rental process and always responded to my emails on time with my concerns. …
Trusted Agent profile · St. Albans
Aubrey and Finn St. Albans reviews
★★★★★
133 reviews across 3 platforms
107, Victoria Street, St. Albans, AL1 3TJ
Aubrey and Finn's office in St. Albans, at 107, is rated 4.0 out of 5 across 133 reviews on three platforms, including 117 Google reviews rated 4.2.
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Reviews
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
Google1/5
GoogleBEWARE LANDLORDS before hiring services. I have been left with no choice but to lodge a legal complaint for 1.non payment of rent despite tenants paying rent on time for more than 3 months …
5/5
GoogleWe had a great experience with Aubrey & Finn but specifically with Nick Baker. Excellent and speedy communication throughout the entire process. I would very much recommend them to anyone looking to buy or sell.
1/5
YellMultiple problems, including rat infestation: still having to chase reimbursement after 8 months
Rented a house through A&F for 6 months (rent paid in advance) from July 2021. We were assured that maintenance would be carried out before we moved in, but when we received the keys, it was clear that the house had not even been cleaned. It was filthy, and the room that my child's bedroom had mould in the wardrobes and a foul smell. Had to put my family in hotels for best part of 3 week. A&F assured us that we would be reimbursed for the cost of the hotel stay, but 8 months on I am still chasing. It looks like I now need to pursue the money through a small claims court. Worse: we reported seeing a rat in the garden in July but this was ignored. By October we could hear rats between walls at night. Pest control confirmed a rat infestation, and also confirmed that the house was easy for rats to access because of poor property maintenance. The smell made us sick and rendered the house uninhabitable. Still chasing a reimbursement of rent that was promised in writing.
1/5
YellHorrible estate agents.
The worst agency in Hertfordshire. They DO NOT fix anything and you have to keep chasing them up. All they will tell you is that they are waiting for quotes. I've had mould in my flat for months now and there is no sense of urgency. They are also not honest. I suggest you have email records so that you can prove every step you've taken in getting repairs done. Horrible and would not recommend.
5/5
GoogleI have been renting a property from Aubrey and Finn for more than 5 years, and they have always been very helpful and understanding of personal circumstances. If there was any maintenance or other problem at the property, it was solved promptly. I am very grateful to Chris Tubritt, who has been extremely professional, helpful and friendly.
5/5
GoogleThe Aubrey and Finn team were fantastic. I worked with them at a very challenging period for me and they have always been very kind, professional and polite towards me. Thank you team for your support at a difficult time. Highly recommended
5/5
GoogleNick was fabulous and very helpful. Quick responses and answered every question I had.
4/5
GoogleWe’ve rented a 3 bedroom property in West Cheshunt and stayed couple of years, everything was okay with maintenance but it took long time to get our deposit back even though we left the house better condition than how we took it.
5/5
GoogleI would like to thank Diana Siemieniuk for her helpfulness, kindness and professionalism.
5/5
GoogleA seamless experience with Aubrey & Finn in securing our new place. Thanks to Nick who made thing as easy as possible x
5/5
GoogleFrom my initial enquiry, up until now the team at Aubrey & Finn are on the ball, super efficient service, responding to all of my late night questions with professionalism and clarity. I am a first time landlord, I was seeking a trusted and transparent partnership with the agency I selected to property manage for me, and that's exactly what I got. Thank you to the great team at Aubrey & FinnPositiveResponsiveness, Quality, Professionalism, Value
1/5
YellUnprofessional service.,Unprofessional service all because they OWE me money.
Still no Communication or response from Darlyne or nick now going on to the 3rd week. I am owed money from an invoice and this is getting very frustrating now. Can’t believe how hard it is to communicate or to pay an invoice? Unprofessional and disrespectful.
5/5
GoogleRecently found a property through Rightmove with Aubrey & Finn. The letting application was easy and done quickly and without fuss. We were moved in quickly into a lovely and spotlessly clean property. Nick our contact has always replied to queries right away and the whole team have been super helpful. Would definitely recommend their agency.
5/5
GoogleI have been extremely impressed with how Ben at Aubrey&Finn handled the sale of my property. I have been receiving constant updates, and any problems were dealt with efficiently and calmly. A very stress free experience! The staff are all friendly and welcoming and I would highly recommend them.
Agent replied · 11 June 2024
Thank you so much- great to hear you were happy with all we did. All the best for the future. Nick
5/5
GoogleGreat experience with Aubrey & Finn, they have made the renting process smooth and easy from start to finish. Responsive and easy to deal with. Thanks in particular to Nick for the help, very friendly and efficient.
1/5
YellBe careful !!!!!!
I would like to start by saying that I was not the ideal tenant I have been trying to get a business off the ground and therefore cashflow for me has been a bit an issue and I have been late making some of my rental payments.However the way I have been treated by the rental agent (Vicky) was to say the least disgusting. As i have admitted freely above although I was late making my payment of the rent most of the time it was only by a day or 2. sometimes a week and on ONE occasion I was 10 days late.I have had to vacate the property that I was renting from them as the owner of the property has returned from overseas.I now find myself living in a very difficult situation and rather than help me (they still have not released my deposit) find another property I have been left out in the cold (literally). Clearly i have been looking for solutions and have found that Aubrey & Finn 2 properties that are within my budget, but rather than try and help a person who is trying to better his situation by starting a business when I called about these properties i got the spanish inquisition why are you get this aid? why have you been awarded that? well how come you get that and I don't? (Vicky).I feel completely mistreated, digusted and extremely angry if I were alone I would not mind so much but I am trying to support a wife and young son too.
1/5
YellWORST IN HERTFORDSHIRE
OMG where do i begin with this agency, this guys are truly the worst agency in hertfordshire, I am honestly shocked to hear any good reviews about them, because almost every other review on other platforms is just pure and utter disgust, what they put people through. i wouldnt recommend them to anyone at all, never never. they dont fix anyting and definitely wont be honest about anything.
2/5
GoogleResponsive and helpful when I was still a tenant. But they are slow and unresponsive when I request my deposit back. It has been 2 months and yet I am still not seeing my money.
Agent replied · 11 June 2024
Please call our office 01727221290 So we can see who you are and to help.
5/5
GoogleI have recently purchased a property which is exactly what i was looking for, it wouldnt be possible without the assistance of Mario which i am grateful for as he always kept me updated of the process and always responded to my enquires, recommended and trustworthy agency, thanks again Mario
1/5
GoogleThey are refusing to refund our deposit for 53 Swan Mead, HP3 9DQ. We vacated the property on 16th Jan 2023 and to date, we still haven't received our deposit, despite our many emails. We have opened an dispute and complained to Ombudsman. Never faced a situation like that!
5/5
GoogleExcellent communication, any problems were resolved quickly, a great experience
5/5
GoogleWe been with Aubrey and Finn with st.Albans branch for 4 years and we love it, the team is fantastic always helpful and lovely, and Nick Baker that is our agent it’s absolutely anmazing, very professional, highly recommended.
5/5
GoogleFrom booking the viewing to getting the keys the guys at Aubrey and Finn were fantastic. After being messed around by two other estate agents we had lost faith we would ever find a place. They were really helpful and approachable at all times. We are so pleased to have found our new home with a great estate agent.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Aubrey and Finn hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Albans.
