Aubrey and Finn St. Albans reviews

★★★★★ 5/5

Google

I recently rented a property through Aubury and Finn, and I honestly couldn’t be happier with the experience. From start to finish, the whole process was incredibly smooth and stress-free. Communication was excellent throughout. A special thank you to Nick, who I dealt with directly. He was super helpful, friendly, and professional at every stage. Nothing was too much trouble, and he made sure everything moved along efficiently. I can’t recommend Aubury and Finn enough if you’re looking to rent. A genuinely great experience from a reliable and supportive team.

Gracie · 15 March 2026

★★★★★ 5/5

Google

Aubrey & Finn have a real family vibe, friendly, approachable, and genuinely helpful from the start. I was trying to find a property in St Albans within a set budget and Nick Parker went above and beyond to make it happen. He took the time to understand what I needed, kept me updated throughout, and was always quick to respond with honest advice and options that actually suited my budget. It didn’t feel pushy or transactional at all, just proper support from people who care.

Ersoy · 15 February 2026

★★★★★ 1/5

Google

We have completed requested works on rental properties . Works were approved and they have not paid for these any of these works. Nick has promised many times that payment will be made and up to now, we have not received any payment. CONTRACTORS BE AWARE do not do any work for this company unless PAYMENT Is made in advance. Do the landlords of these properties know what is going on? We work for many letting agents and this is the only one that that does not pay .

Lina · 15 January 2026

★★★★★ 1/5

Google

AVOID AT ALL COSTS! Refusal to repair shower didn’t have a working shower the whole year of the tenancy. Advertised flat with white goods in the flat didn’t come with white goods refused to provide any. Flat was not cleaned and said we would have to clean it ourself instead, only because we refused was it cleaned to the minimum possible. Over the tenancy tried to contact them by phone and email. Emails ignored and phone was always told our representative was not available was told she would call back never received the call. We were messed about at the end of the tenancy not receiving our deposit for 3 months after we left after many false promises of by the end of the week over the 3 months. Not worth the time you will not be happy during ur lease terrible company terrible service terrible experience

James · 15 November 2025

★★★★★ 5/5

Google

Aubrey and Finn have been a true pleasure to work with! Nick Baker was extremely courteous, professional, and friendly. Even though we took a while to decide whether the property was right for us, he was patient and didnt pressure us - also put us at ease by answering all of our questions and concerns. Since signing the lease, the agency have been incredibly responsive and helped with literally everything we needed in order to make our move as smooth as possible. Thank you so much A&F! Would gladly recommend you to others

Tamara · 16 October 2025

★★★★★ 5/5

Google

The team at Aubrey and Finn were very warm and friendly, and very responsive to all of our queries during our move. Shout out to Nick as he went out of his way after hours to drop something off for us which was greatly appreciated. The whole team made our move very easy and smooth!

Jack · 25 May 2025

★★★★★ 5/5

Google

Very prompt response for a valuation and had it all booked in and done within 5 days from first contact. Nick was very helpful, would use again

Alex · 11 September 2026

★★★★★ 5/5

Google

Couldn't recommend Aubrey & Finn enough! I was a first time buyer early this year and Nick made the process so smooth for me. He was a very attentive agent all throughout the process, responding to my queries and anything both myself and the sellers needed help with so quickly, and is still continuing that on now that I'm in the new place. His communication is brilliant and has a very friendly and approachable manner - and is also very knowledgeable too! I couldn't recommend them enough, thank you so much to Nick and all of the team :)

Kayleigh · 28 May 2025

★★★★★ 5/5

Google

To the team at Aubrey & Finn, and especially to Nick Baker, I wanted to take a moment to express my sincere gratitude for the exceptional service I received during the process of renting my current property. From the very first interaction, Nick demonstrated a level of professionalism, care, and genuine commitment that truly set him apart. The second my wife and I met Nick he put us at ease and showed us the property, the property in question he knew everything about and had let it previously, we left with no questions and promptly made an offer. The offer was accepted and A&F sorted everything, although we had to move our own stuff into the house! fair play Moving can often be a stressful and overwhelming experience, however the team at A&F have got a great system setup and you can tell they are very experienced in their trade, the tech they use to manage inventory and contracts is great and very low maintenance everything comes through on email and is tracked and recorded. What sets A&F apart is their attentiveness, I never had to chase them, they contacted me once the contracts were ready and then once I had signed them then they called to make the appointment for the keys to be picked up, even a week after the move I got an email to ask how it went and if there were any issues. fantastic service when I am sure they must have a lot of people to keep track of. I wholeheartedly recommend Nick Baker and Aubrey & Finn to anyone seeking a property to rent. Their dedication to providing exceptional service and their genuine care for their clients truly shines through. Thank you, Nick, for helping us find not just a property, but a place our family can call home 😊

Neil · 13 April 2025

★★★★★ 5/5

Google

As first-time property buyers, we had an outstanding experience throughout the entire process, from initial viewing to final handover. All documentation and related details were handled with meticulous attention. The agents specifically Nick and his team were consistently available to address and resolve any new situations that arose. We extend our best wishes for their continued business success and look forward to the possibility of collaborating with them again in the future.

Jaideep · 16 June 2025

★★★★★ 1/5

Google

Horrible hosts if they think they can treat people and guests that way! We used one of their managed Airbnb properties and had a terrible experience here on the first night. When we got there it was freezing cold, during a storm, with no heating whatsoever. We got in touch with Nick who assured us that all we need to do is Turn the heating on and wait an hour or so. We waited for 2 hours but the boiler was clearly not working, all radiators were completely cold. We contacted him again and he dismissed us again saying we need to wait a few more hours. And after that stopped replying at all. We couldn’t get the heating working and we couldn’t get in touch with the host anymore. It’s crazy that someone can be this indifferent to his guests knowing they do not have any heating at all on a winter month and during a storm! We ended up staying up all night, my wife is pregnant and she was really agitated and cold. We never experienced something like this, and I’m not talking about the cold, but the host’s nonchalance. When he finally replied in the morning he actually said we should just wait a few more hours! Crazy! We told him we can’t stay there anymore and we’d like a full refund which he refused. So where does this leave us? Nick is not willing to refund us for the really bad experience we had. Stopped replying altogether.

Iulian · 10 June 2022

★★★★★ 1/5

Google

We booked a viewing with Jo and we arrived 15minutes early. Waited 45 minutes in total. Called them from the start multiple times about their estimated eta. Always said back coming soon. No correspondence from them about lateness. They never showed up or told us to reschedule. Extremely disappointing. Never experienced this with any letting agency ever. Could not be trusted as reliable.

Rawand · 11 July 2026

★★★★★ 1/5

Google

Disappointing experience regarding the return of my tenancy deposit. I was informed in writing that the refund had been approved and passed to the accounting team, yet no payment was made and no replies were received despite several follow‑ups. The lack of responsiveness after tenancy termination and the difficulty in tracking the deposit created unnecessary stress. Tenants should be cautious and be prepared to chase persistently for deposit refunds.

Kwan · 9 April 2026

★★★★★ 1/5

Yell

Rubbish company that do not pay the contractors who carry out work for them.

I have to give 1 star to give a review . They do not deserve any stars. We have completed many jobs for them and they have not paid for any works. Any contractors out there, DO NOT WORK FOR THEM. Any Landlords , be aware they are not paying for works that are done on your properties . We feel that they do not run an honest company , as why would they not paid for works done ?

LinaC-25 · 21 December 2025

★★★★★ 5/5

Google

We would like to say a huge thank you to Ben for his assistance throughout our house moving process. We had a few ups and downs and unforeseen delays which proved extremely stressful but Ben was always the voice of reason and kept us calm and sane. This was a very emotional time and at times these emotions were shown. We felt Ben went above and beyond on a few occasions and we really appreciated that assistance. The service from Aubrey and Finn has been exceptional and we are very happy to have had you as our agent. Mr and Mrs Franklin

Earl · 11 June 2018

★★★★★ 5/5

Google

Fantastic experience with Aubrey & Finn, who acted professionally and proactively throughout our tenancy. Particular thanks to Nick who went above and beyond. Always friendly and helpful, Nick really made things so easy for us. Couldn't have asked for a better agency, thank you!

Nessim · 14 June 2025

★★★★★ 5/5

Google

I used Aubrey & Finn to purchase my own new home in St Albans (moving from London). The house was exactly what I was after. There was a chain which delayed completion, but Nick and Ben kept me updated and helped to speed up the chain. They are very personal in the service they provide. Their portfolio gives a great selection of prime residences in St Albans and I would highly recommend using them over the other bigger chain agents which don't get things done and don't listen to your requirements as well as Nick and Ben at Aubrey & Finn.

Matt · 11 June 2016

★★★★★ 5/5

Google

Excellent service all the way through! Efficent and professional - it was becoming a stressful experience trying to find a place to live but after enquiring with Aubrey & Finn it become so much easier and straightfoward. Nick was brilliant from start to finish, to the initial viewing all the way through to me signing the papers and getting my keys he kept me informed and updated the whole time. Would throughly recommend them to anyone looking to buy/rent in the area.

Ryan · 13 October 2023

★★★★★ 5/5

Google

I had such a great experience with Aubrey & Finn and I strongly recommend them. I have moved in this country 10 years ago and I never dealt with an estate agency like you guys. Nick and his team are very helpful, professional and easy to communicate, which provides me that not all the estate agencies are the same. Unfortunately I have moved to a different borough as I got a cheaper mortgage, otherwise I will still be renting with them.

Raluca · 13 September 2023

★★★★★ 5/5

Google

The whole process from viewing to signing the agreement was quite smooth and the experience has been great so far. We had a problem with the washing machine at the beginning of moving in and it was sorted right away - so pleased with this. Thanks so much to Chris who has been super nice to us since the minute we viewed the apartment until we got the keys. We are really happy in our new home.😊

Ana · 13 October 2023

★★★★★ 5/5

Google

I recently moved to the UK from Ireland. I got in contact with Nick when I visited here back in June and stayed in contact with him when I returned to Ireland with properties that were available to rent in the area and compared to other Estate Agents he constantly stayed in touch and helped me find my property and was so professional throughout. Once we arrived, their professionalism hasn't stopped which I honestly didn't expect. Darlyne has been very good to us and anything I ask whether it's help finding out about the area or the property she has dealt with in such a professional manner. I honestly would recommend them to anyone who is looking to sell or rent in the area because the team are such professionals and also add a personal touch to their jobs. 5 Stars all the way for a great team.

Thomas · 10 June 2023

★★★★★ 5/5

Google

We sold and purchased a property through Nick Baker. Nick was incredibly professional throughout the process. He was always proactive, kept us and the rest of the chain regularly up to date, without needing to be chased (like other estate agencies). He made the experience a lot more manageable and stress free. I’ve worked with several agencies and would recommend A&F above all others based on their excellent customer service. Thanks Nick B for going above and beyond. We’ve got our dream home!

Sarah · 10 June 2023

★★★★★ 5/5

Google

We have just completed the sale of our flat in St Albans this morning. It was a complicated and often difficult process but Ben Colling was outstanding in keeping the momentum going, finding solutions, chasing all the relevant parties and it certainly felt like he was busting a gut to get the sale done. And always with a huge amount of patience and good humour. Can highly recommend.

Martin · 10 June 2020

★★★★★ 5/5

Google

I've just sold my house through Nick Baker at Aubrey & Finn. At all stages Nick has been absolutely outstanding. His communication is always speedy and nothing has been too much trouble. Our buyer has been tricky to deal with at times and Nick has shown extraordinary patience, as well as keeping me calm when I've asked for updates (daily!). You'll be very lucky if you get Nick to sell your house for you.

Anita · 13 October 2023