Trusted Agent profile · St. Albans
★★★★★
133 reviews across 3 platforms
107, Victoria Street, St. Albans, AL1 3TJ
Aubrey and Finn's office in St. Albans, at 107, is rated 4.0 out of 5 across 133 reviews on three platforms, including 117 Google reviews rated 4.2.
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
5/5
GoogleNick was an absolute please to deal with, incredibly responsive (when even out of the office) and nothing seemed too much trouble for him between viewing the property/asking questions etc. I've dealt with a number of estate agents over the …
5/5
GoogleI recently had the pleasure of working with Aubrey & Finn, and I cannot speak highly enough about my experience. Nick was absolutely excellent throughout the entire process. From our first interaction, he was attentive and knowledgeable, …
1/5
FacebookRoss considine, the director of this unprofessional estate agent. They are daylight robbery. They requested us to pay 12 months rent upfront. The property was not in a acceptable living condition, we end the contract early and they managed to get another poor tenant to move in. THEY DIDN'T RETURN THE UPFRONT RENT, even email reply to threaten if we report to the property redness scheme, they will stop paying us back and they are happy for us to use them to the small claims court. (Please see photo attached) They have agreed to return £300 per week, but it's all lies. We have suggested to receive the rent from current tenant. Then ROSS stop replying calls, email and sending money. I also have proved from the DPS that they didn't put the deposit to the DPS. It is ILLEGAL IN THE UK. After 8 months of dealing THIS NIGHTMARE with them. Now, we publish their way of dealing customers. Hope everyone spread this out. We will report to the Property Redress Scheme and start the small claims to the court.
1/5
YellDaylight robbery - Ross considine
Ross considine, the director of this unprofessional estate agent. They are daylight robbery. They requested us to pay 12 months rent upfront. The property was not in a acceptable living condition, we end the contract early and they managed to get another poor tenant to move in. THEY DIDN'T RETURN THE UPFRONT RENT, even email reply to threaten if we report to the property redness scheme, they will stop paying us back and they are happy for us to use them to the small claims court. (Please see photo attached) They have agreed to return £300 per week, but it's all lies. We have suggested to receive the rent from current tenant. Then ROSS stop replying calls, email and sending money. I also have proved from the DPS that they didn't put the deposit to the DPS. It is ILLEGAL IN THE UK. After 8 months of dealing THIS NIGHTMARE with them. Now, we publish their way of dealing customers. We will report to the Property Redress Scheme and start the small claims to the court.
5/5
GoogleI wanted to take the time to state how impressed I have been with the service provided by Nick and the team at Aubrey & Finn. When I initially got into contact I at the start of the process I was very nervous about how things would progress , having only purchased our first buy to let property and therefore not having any past experience or knowing what to expect. This apprehension was immediately alleviated by Nick however, who was very professional, knowledgeable and reassuring in his approach throughout. He promptly responded to all queries and concerns, providing comprehensive and informative guidance on the various choices available and whilst talking through these to ensure we understood correctly. I have found the whole experience to be an absolute pleasure and can’t recommend Nick and the team enough.
1/5
GoogleWe are having a bad experience about the deposit refund.... We have been move out the property two months already but the agent is not responding the deposit refund so far and we have been sending a lot email and calls to ask but still have no feedback and response yet. So, I would like to write this review to notice the next tenancy to pay attention on this problem if they are going to rent a property from this agent company...
5/5
GoogleNick managed my property for me on Airbnb and did a great job. I'd never let my property in this way before and Nick took care of everything from start to finish. After three months I returned to my property and found that Nick's team of housekeepers had maintained the property very well. Highly recommended. Thanks Nick.
Thanks so much Natalie- it was a pleasure to help you!
5/5
GoogleAubrey and Finn are fantastic, so professional, and provide super customer service. They do a fantastic job of making your life really easy and nothing is ever too much trouble for them. Head and shoulders above local competitors from personal experience. Nick Baker is one of their best, from viewing the property to moving in and then beyond, great communication always and just all round top banana. So happy to be renting from these guys.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had an incredible experience with Nick Baker! Really friendly and made us feel at ease in our dream property straight away. :) Very professional and personable and clearly took the time to research the property a bit before he showed us around, so he was able to answer all of our questions! He also had great insights into the area. 10/10! Thanks for making our experience a great one!! :) Would definitely recommend to a friend! :)
1/5
GoogleProperty was not even close to what was shown in the images. Property was shown in a horrible condition with broken furniture and damaged tiles in the bathroom, torn wallpapers and everything left in a haphazard state. Created a hype about a property and were really unhelpful in providing a proper schedule for viewing. Expecting tenants to view the property the very same day.
1/5
GoogleThis company is terrible if you are a landlord. Aubrey& Finn were fully managing a property for me and when one tenant left they produced an exit report with 17 issues. Rather than help me, they let time lapse and 3hrs before the deadline told me they were returning the deposit. On top of this they twice ‘forgot’ to transfer the monthly fees across to me and I had to constantly be vigilant on what they were doing. Be very careful!
Hi Gareth. Thanks for the review. We don't produce the check in or check outs reports as these are done by a third party. I'm not sure what the time lapse comments are but if you haven't approved a deposit release the deposit won't be realised, worst case scenario it may be disputed. However please feel free call me tomorrow and we can gladly discuss to assist you here. Thanks as ever
5/5
GoogleAmazing service - Nick was a pleasure to buy a house from and we hope he will be selling it down the line! Super friendly and rapier responses!
5/5
GoogleWe are very satisfied with our experience and interactions with the Aubrey and Finn staff. Nick was very nice and helpful in showing us and providing timely information regarding the property we rented and Darlyne has been very helpful when we needed support with the property management. Overall, very good experience so far.
1/5
GoogleWe completed two plumbing and heating jobs in February for Aubrey & Finn, and both invoices remain unpaid despite repeated reminders. This has been a disappointing experience.
5/5
GoogleOverall had a great experience with Aubrey & Finn. We've settled into a great new flat and Tilly & Carlie were both very helpful and responsive throughout the whole process, answering all of our questions quickly. Would definitely recommend.
Thanks so much Greg- it means a lot to get such kind feedback.
5/5
GoogleI have just completed the sale of my home with Aubrey & Finn in St Albans. Nick and the team have been absolutely fantastic. From the outset Nick has been friendly, very proactive and provided excellent communication throughout. Thank you Nick for everything!!
1/5
Yell⭐ 1 Star
⭐ 1 Star I’ve been dealing with Aubrey and Finn Estate Agents for nearly a month now just trying to get paid for work I’ve already completed. It’s been an absolute nightmare. Every time I chase up payment, I’m met with excuses, delays, and complete lack of communication from Darlyne, the Lettings Property Manager. I’ve been told that the reason I haven’t been paid is because they failed to pay their landlord for months, even while the property was tenanted. Now the landlord is refusing to pay me, which is ridiculous. There are four payments they’ve held onto for over a month. The boss is apparently always “off with a hangover or has COVID,” so nothing ever gets resolved. At one point, I was owed £3,700, and I had to refuse to do any more work until I got some payment. Even after pushing hard, I’ve only managed to get it down to £1,400, and it’s still not looking good.
5/5
GoogleI would like to say a massive thank you to Aubrey & Finn for making this by far the most seamless house move I have ever experienced. From the viewing to acceptance of offer and after care everything has been fantastic. Always very responsive and happy to help with any questions or queries. If I could give them 10 stars I would.
5/5
GoogleNick from Aubrey & Finn was super helpful in helping get us into a new rental property. It was our first time renting in the UK and he took us through the whole process and got back to us quickly when we had questions and concerns. We had some dealings with a few other agencies and it didn’t compare. 100% recommend.
5/5
GoogleWorking with Nick and his team's refreshing, proactive approach towards lettings has been a pleasure over the last year. Always there to help, dealing with day to day issues and keeping me well informed. I would certainly recommend working with Aubrey and Finn.
Thanks Richard.
5/5
GoogleProfessional, responsive and kept on top of things. Nick was great.
5/5
GoogleBen gets 5 stars from me ,he is the best agent I have ever dealt with, so helpful gets on with everyone , and gets the job done, excellent service I recommend Ben as your agent ,
Thanks so much!
5/5
GoogleI have recently rented a property with Aubrey and Finn, the whole process was very smooth. I met Chris who was extremley helpful at the viewing and Nick was very efficent throughout the referencing process. Highly recomenend these guys!
1/5
GoogleWhere do I start? Maybe by saying that I wouldn't recommend this agency to anyone. When I found a flat, I spoke first to the landlord and agreed on the price. When it came to a paperwork, the agency raised the rent themselves! And suggested that I probably misunderstood the landlord. Good that I've read the agreement properly, as instead of 6 months they wanted to sign me up for a year. Then when I was 4 months there, I found out that I have cancer. I had to move in with my mum as I needed help. I have a little boy. The landlord agreed for me to go 1 month earlier without paying extra nor losing my deposit. I have also found new tenants to replace me. No one was losing anything. However! The agency informed me that I HAVE to pay for that 6th month or I'm going to lose my deposit. On top of that, they charged me for advertising of the property...and almost a year after I moved out, I recieved a letter from the council that I have to pay for 2 weeks of council tax. The agency tried to put that on me because there was a 2 week gap between my moving out and new tenants moving in. I have never experienced anyone being so insensitive and money driven. It's very sad.
Hi there, we appreciate your review and feedback and do understand it must have been difficult but all we can only ever do as the contract allows for. We are sorry if this was troublesome at the time but sadly this was out of our hands and power to change. As we have discussed numerous times, we couldn't help on the rent side of things as the landlord would have then essentially lost out but do see why this may have been frustrating for you. Anyway, we wish you well and thanks again for the comments and review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
