Miller Countrywide reviews

★★★★★ 5/5

Google

I have recently bought a property through Miller estate agents St. Agnes and mainly dealt with Rosie. Rosie has been so helpful throughout the whole process & kept me up to date from start to finish. Everything has gone so smoothly I can’t thank her enough & highly recommended this branch.

Kerri · 17 April 2023

★★★★★ 2/5

Trustpilot

St Austell. Poor response times and lack of interest

Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.

Mark · 5 May 2023

★★★★★ 1/5

Trustpilot

Would not recommend this company if…

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

Ms · 31 July 2025

★★★★★ 1/5

Trustpilot

Awful Estate Agents

Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!

Melanie · 12 August 2026

★★★★★ 5/5

Google

We recently sold our family home in St.Agnes. From the start , Glen and Rosie were extremely helpful and nothing was too much trouble. We were kept up to date at all times and built a good repoire with them. We would happily recommend them. Thank you.

Pam · 17 April 2023

★★★★★ 5/5

Google

Fantastic experience with Miller’s St Agnes. Since Matt has been in the branch the communication has been superb. Nothing is too much trouble. I would highly recommend using Matt and the team.

Thomas · 25 March 2024

★★★★★ 5/5

Google

Rosie Truscott was exceptionally responsive on our house search and came up with a number and appropriate options. Very professionally, she really listened to our needs and worked hard to find a solution for us. Also she demonstrated an exceptional level of care. Highly recommended!

Leigh · 26 March 2023

★★★★★ 1/5

Google

Awful customer service and communication. I have been waiting for around a year for my house purchase to go through and have had no communication in regards to the progress. I have to visit the shop for anyone to reply, and when I do Glenn is rude and unhelpful.NegativeResponsiveness, Quality

Megan · 27 August 2022

★★★★★ 4/5

Google

A big thank you to Sophie and Glenn at St Agnes Miller Countrywide for the service they provided securing the purchase of our house. The purchase was not without various hurdles along the way! But they were great at ensuring everyone was kept up to date and helped to guide the sale through to meet the deadline.PositiveQuality

Nicky · 27 August 2021

★★★★★ 5/5

Google

Have had lots of negative experience with estate agents in my time… until I went to milller. Whilst there I spoke to a lovely agent called Chloe, her patience, professionality and overall help has completely change my overall perception of estate agents.

Jemma · 24 July 2025

★★★★★ 5/5

Trustpilot

An excellent viewing with Daryl of Miller…

I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area

C · 17 June 2025

★★★★★ 5/5

Facebook

Rang miller country wide in St Agnes this morning and have to say the professionalism and help I received from Amy was so comforting, she anaswered all of my needs and told me about there 3 helpful services ! Really appreciate the help, thank you!

Leah · 8 December 2022

★★★★★ 5/5

Google

What a phenomenal team. Special mention to Rosie and Charlie who both have been amazing, informative and supportive at every hour. Highly recommend this team.

Benjamin · 25 March 2024

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 5/5

Google

Charles and Glen were amazing to work with - they were very knowledgeable and helped us find our dream home in St Agnes - they were very professional and I would absolutely use them for buying all selling - excellent service thank you!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 27 August 2021

★★★★★ 5/5

Trustpilot

Ketan at Falmouth

Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.

Tom · 6 June 2024

★★★★★ 5/5

Google

What an amazing purchase of our new home,Rosie was seamless from start to finish and always delivered in a timely manor and was on the ball with all our questions. We can't thank you enough for all your help.

Martin · 16 June 2022

★★★★★ 5/5

Google

Brought my first house today, this beautiful woman called Chloe helped me through every step. No conplaints, she is an absolute treasure who deserves all the gifts in the world

Coralie · 24 July 2025

★★★★★ 5/5

Trustpilot

Fantastic staff very helpful…

Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything

Carol · 12 August 2026

★★★★★ 5/5

Google

Rosie instructed me very well and gave me very good information about the area I am planning to move to Highly recommended Best estate agent I've ever dealt with

James · 17 April 2023

★★★★★ 5/5

Google

Great service from Chloe: she provided a friendly, stable service throughout my purchase. She always called back when she said she would and phoned the solicitors to get updates across the chain. Thank you

Emma · 17 April 2025

★★★★★ 5/5

Google

St Agnes team are excellent. Especially Rosie the Manager who went above and beyond to help me find a house. Many thanks Darren

Darren · 16 June 2023

★★★★★ 5/5

Google

I have recently purchased my first property, and want to say what a credit Glenn is. He was very professional through the whole process and gave fantastic advice when needed. I would recommend miller countrywide (St Agnes).PositiveQuality, Professionalism

Cameron · 27 August 2021

★★★★★ 1/5

Trustpilot

Unbelievably high fees

Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.

Anon · 26 March 2016