Every review we hold for the Southwark office, from every platform, shown as written. First names only.
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1/5
GoogleTHE WORST TENANCY EXPERIENCE IN MY LIFE.
THEY THINK TENANTS ARE WEAK AND THINK WE CAN DO NOTHING ABOUT.
THE REPRESENTATIVE SEAN MCMAHON WAS A GOOD PERSON BUT LOUISE CASTLE SHE IS FRUSTRATING.
Be aware everyone.
Them Β· 24 October 2021
Agent replied Β· 23 October 2024
We are of course very disappointed to receive such a review, our aim is to not only provide a good service to our Landlords but our tenants as well, any feedback will be taken on board.
In this instance it does need to be noted that as per the signed contract, tenants do need to take responsibility to make good any damage before their tenancy end and should this not happen will then liable for repair costs. Such situations and deposit deductions can simply be avoided if contract terms were adhered too. On numerous occasions we have asked you to not smoke in the property. You ignored us and continue to take illegal substances. You broke the hob and think this is ok for the hob to not be fixed. You did not leave the property in a good condition. We also do not tolerate such foul language and abuse to our staff members. Thank you.
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5/5
GoogleGreat property. Robert was calm and patient. Would definitely recommend them.
Krushmi Β· 24 October 2022
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5/5
GoogleThe agent was so patient and nice. Great experience.
Xiyun Β· 26 February 2024
Agent replied Β· 23 October 2024
Hi There Xiyun Zhang
Many thanks for your feedback, that is greatly appreciated. I will pass on your comments to Camron, thanks again for your kind message. McMahon Team
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5/5
GoogleI was taken around a property earlier today by Camron - he was super helpful taking me around and highlighting the important features as well as describing the surrounding area to me. Made me very comfortable in the surroundings and everything was clear π β¦
Aron Β· 24 October 2023
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5/5
GoogleTimely and honest estate agents, thank you Jake especially.
Sara Β· 24 October 2022
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5/5
GoogleMcMahon & Partners has made every single bit getting our flat easy and enjoyable!
Their personal service really makes them stand out from other estate agents. I would highly recommend them to anyone on their home search!
Roseanna Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you Roseanna for your positive feedback and heartfelt endorsement! We are glad that you have chosen to take one of our flats and we hope you enjoy your experience with us. Kind regards, McMahon and Partners
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1/5
GoogleIgnorant, unresponsive, aggressive and primitive sales director thinks he can shout at customers whenever it suits him. Sean McMahon is unreasonable and thinks about money only. Typical sales person. They are nice until...NegativeResponsiveness, Quality, Professionalism
Joan Β· 24 October 2020
Agent replied Β· 23 October 2024
Dear Janos and his mates, Please can you stop posting fake and negative reviews. We are a professional company and do not ever shout at customers and be aggressive. You seem to have far too much time on your hands complaining. You haven't been a reasonable tenant and think an estate agent can change a building. We manage an apartment not a building structure.
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5/5
TrustpilotHad a very nice experience with McMahonβ¦
Had a very nice experience with McMahon & Partners. Sokda, who was the agent I'd been working with, was very helpful at all stages of the rental process - starting from the first viewing of the apartment and till the actual move-in date.
Alex Β· 29 August 2023
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4/5
GoogleVery friendly and helpful, all very smoothly executed.
Tessa Β· 16 April 2025
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5/5
TrustpilotI have been using property managementβ¦
I have been using property management company's for many years and McMahon & partners are head and shoulders above the rest. For service and a knowledge of the market I wouldn't go anywhere else.
Michael Β· 11 November 2019
Agent replied Β· 27 October 2024
Hi Michael, many thanks for your comments, we greatly appreciate your support, and taking time to comment. Best wishes Sean & all the team.
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5/5
TrustpilotSatisfying experience
I am very content with your professional and thoughtful services. You have offered flexible and immediate solution in the case of my suffering from the loss of my credit cards.Thanks very much.
William Β· 10 November 2019
Agent replied Β· 27 October 2024
Hi William. Thanks for your comments, and for you and your family being excellent tenants. Best wishes. All the McMahon team.
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2/5
TrustpilotDisinterested, dishonest.
I found them to be both dishonest and lazy. They seem to think that their role is to advertise the house and nothing more. Their service was appalling.
Basil Β· 23 December 2020
Agent replied Β· 27 October 2024
Hi Mr Mina
Thank you for your review of our business at McMahon & Partners.
I think it is very unfortunate that you have given our service a 2 star review and commented in the way you have. In response...
You asked our company to sell your property, that is what we did, at a very good price in a very challenging market. You say we were lazy and dishonest, I beg to differ, lazy is not something anyone can accuse me or any of my colleagues of.. try calling my office at 8am or 7pm, your call will be answered by me. Dishonest, well talk about the pot calling the kettle black. To be clear, when I met your wife and valued your property in January 2020, I told her clearly the value & our fees for the service, Sales fees: Sole agent 1.5% + VAT. After a discussion with yourself, we verbally agreed a revised fee of 1.2% plus vat, or 1% plus vat if the sale price was BELOW Β£450,000, which I reluctantly agreed to.
Your property sold at Β£ 450,000, not below Β£450,000. In the end you only paid a 1% plus vat fee begrudgingly, which was not correct, and if you were resident in this country, I would certainly pursue you for the Β£900 you short changed my business.
It's funny you think we are lazy, every day you would call stressed out about losing your purchase in Spain if you could not sell your flat. Well we did sell your flat, and if you had been a little better organised the process would have gone a lot more smoothly.
Your building was not managed correctly, leaseholders were in dispute with each other, maintenance had been neglected for years, as well as a flood that occurred that you had neglected to mention. You think that is the selling agents fault, when we have no idea of any of this, well it is not, it has nothing to do with the agents trying to sell your property.
It is your fault as the leaseholder [ and share of freeholder] to make sure this information is available, instead of making it a massive problem when you need to sell in a hurry. I don't expect you to be grateful, for the several times I had phone conversations with your buyer, on your behalf. Convincing the buyer that you were doing your best to get the numerous and varied issues sorted out, so that he could proceed. The buyer did need assurance and convincing, that is what we did for you, as well as getting you a very good price from a proceedable and extremely patient purchaser. If the deal had fallen apart, you would still be trying to sell the flat now and be lucky to achieve 95% of the price you did achieve, thanks to McMahon & Partners.. You would have certainly paid a higher fee to any other agents, that is for sure. I will not accept your comments as they are completely incorrect, and extremely disingenuous. Regards, Sean McMahon.
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5/5
TrustpilotExcellent service from a very obligingβ¦
Excellent service from a very obliging team.All the staff went the extra mile to help get the flat ready for letting, and provided a very professional service in obtaining the tenant.
Philip Β· 19 September 2019
Agent replied Β· 27 October 2024
Dear Philip, We appreciate your kind review. We are very pleased that we were able to help you find the right tenant for your Apartment. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If there is any other way we can help you, donβt hesitate to reach out. We look forward to seeing you again.
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5/5
GoogleHave to change viewing multiply times due to various reasons. The staff there is very professional and really accommodating. Eventually did not rent with them but happy about their services.
A Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for taking the time out to give us a 5 Star review. We would love to help you find a property that suits you in the future!
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1/5
GoogleThey play nice until you move out, then screw you for every penny you have
Dan Β· 25 June 2024
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5/5
GoogleUdith Manoj help us a lot with the rentingοΌit's a nice experience. Thanks a lot.
Lan Β· 25 June 2024
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5/5
TrustpilotFantastic and supportive team
We have been working alongside McMahon and Partners for a few years now and could not be happier.
Anthony Β· 9 February 2020
Agent replied Β· 27 October 2024
Hi Anthony
Many thanks for your comments and your support. We at McMahon really appreciate working with you and your terrific team, who are always, friendly, flexible, professional and this is very much appreciated. We look forward to much more business in the future. Best to you & your team.
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5/5
TrustpilotEasy Move
The team made the move easy and have been there every step of the way.
Paul Β· 25 June 2020
Agent replied Β· 27 October 2024
Hi Paul,
Thank you soo much for your feedback, much appreciated!
McMahon & Partners
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5/5
TrustpilotProfessionalism, expertise and excellent service .
Professionalism, expertise and excellent service by McMahon and Partners. Quick respond if you have any problem.
Jorge Β· 4 October 2019
Agent replied Β· 27 October 2024
Dear Jorge, we are incredibly grateful that you took the time out to leave us an amazing review. We are glad you had an amazing experience with us! Please let us know what we can do for you in the future. Please donβt hesitate to reach out.
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5/5
TrustpilotHighly recommended!
Good communication. Very prompt in replying problems, and staffs are friendly. It is highly recommended!
Ji Β· 2 November 2019
Agent replied Β· 27 October 2024
Hi Kim, many thanks for your comments, they are very much appreciated. All the team at McMahons.
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5/5
TrustpilotFantastic professional service
Fantastic professional service. Made my experience very easy . Top marks
Joseph Β· 10 February 2020
Agent replied Β· 27 October 2024
Hi Joseph,
Many thanks for your comments, they are greatly appreciated. Kindest rgds.
The McMahon Team.
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5/5
TrustpilotGreat team!
Friendly, honest and efficient team at McMahon and Partners. Highly recommended.
Mr Β· 8 November 2019
Agent replied Β· 27 October 2024
Thanks Mr Smith, it is a pleasure looking after your property portfolio. Best rgds. The McMahon team.
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5/5
TrustpilotMcMahon have always been helpful andβ¦
McMahon have always been helpful and professional.
Steven Β· 28 December 2020
Agent replied Β· 27 October 2024
Hi Steven,
Many thanks for your comments, they are greatly appreciated. Kindest regards.
The McMahon Team
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5/5
TrustpilotReliably efficient
Reliably efficient, friendly and work well as a team
Belinda Β· 2 November 2019
Agent replied Β· 27 October 2024
Hi BelindaMany thanks you for your comments, we really appreciate your support. Sean & all the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.