Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe rented through this agency for a year in 251 Southwark Bridge Road and had an exceptionally poor experience before, during and after the tenancy.
Prior to the tenancy the agent tried to change the tenancy terms after they had been confirmed and very shortly before we were due to move, which in hindsight should have been a red flag and should have caused us to walk away. Unfortunately, given the timing, we had little choice but to proceed.
The apartment was handed over to us in poor condition, with claims by the agency that certain professional cleaning had occurred (e.g. cleaning of carpets prior to check-in) being demonstrably false to the naked eye. There were also multiple basic repairs (broken blinds, smoke alarms not working properly etc) which should have been completed before we moved in and which took weeks for the agency to fully resolve.
During the tenancy the agency dragged its feet on repairs. This included essential repairs to the heating mechanism, which we were told by an engineer was effectively costing us unnecessary money in heating bills as a result of the system being in disrepair.
After the tenancy the landlord attempted to make a number of spurious claims against the deposit for cleaning and redecoration.
Happily for us, we had appropriate records, which led to the Tenancy Deposit Service ruling in our favour and returning the full deposit to us.
The process of resolving the deposit dispute was made more difficult by the unreasonable and combative attitude of the agency staff.
The process was painful and prolonged and the right outcome was only reached as a result of our own diligence and record keeping.
My advice to anyone forced to rent through this agency is to deal with the agency on the assumption they will act unscrupulously, and to protect yourself accordingly.
In particular, tenants who have to use them would be well advised to:
- Keep very good records (especially of all defects and condition on check-in and check-out, including photos and time stamped emails etc) and be prepared to use them to defend yourself if needed.
- Ensure that the reports provided by the agent's inventory clerks reflect the actual state of the property and keep records of where you send comments on those reports. In our case, the agency submitted an inventory report to the Tenancy Deposit Service which didn't include our comments, and we were thankful for our diligence in preserving our comments so we could correct this with the TDS.
- Notify the agency immediately and in full in writing of any and all defects, even if you think they are minor or inconsequential.
- Put all verbal assurances given by the agency in writing, to avoid the agency claiming the assurances were never given.
Having seen largely poor reviews of this agency on Google before the start of our tenancy, I was surprised to see they have a reasonably good Google rating when I came to write this review.
On closer inspection, it was less surprising that many of the positive reviews were posted from accounts with (un)surprisingly small numbers of other reviews and who often posted them within the same time period a little over 11 months ago.
I would suggest prospective tenants keep this in mind when digesting the other reviews and any agency response to this one.
Alex · 16 August 2025
Agent replied · 16 April 2026
Hi Alex. I should have messaged a response to this message some time ago, however I was so disappointed, I did not and thought I'd take stock and reflect, before my response. This was my mistake. Apologies, you took time to write a very detailed review, so I'll now respond to the points you have raised.
The agent did not try and change the terms, The landlord [ our client], told us to change the terms, we take our clients instructions, and do not make them up for tenants or landlords.
You should have walked away from the tenancy if you were not happy with the terms [ ie a break clause], that was your right and you chose not to do so, you chose to move into the flat.
Repairs - Took some time to resolve these repairs - Yes this is true. However we can only do repairs when the landlord authorises this, and in your case, the landlord was unwilling to invest in the property, which again was a reason why ' the writing was on the wall'..
The move in clean was not up to standard of our normal condition on your move in, this is accepted, and we sent our cleaners back to resolve the bits they had missed.
Cleaning of carpets prior to move in - I agree, the carpets were not particularly clean, and we again got cleaners in to resolve this.
This is an extract from your tenancy agreement -
Offer confirmation
Special conditions: -
N/A.
The property was handed over in poor condition - I do not agree, the flat was in a fairly good condition, but certainly not in the best condition I would agree. You did not request for carpets to be cleaned, and normally this is an additional request as generally, a carpet would be hoovered to a good standard of cleanliness.
We dragged our heels on repairs - No we did not, we can only do works to a landlords property, once we have their authority. This sometimes takes a long time to resolve, when you have a client who is not prepared to spend money.
Agency acting unscroupulously _ I completely refute this, and this to me is a libelous statement. I would be careful what you say in future, as it can have an impact on a business's, and your comments may well need investigating further.
In fact I might well contact your employer and mention how unprofessional your comments are to a small, independant business.
After the tenancy agreement the deposit return was not handled professionally by our staff.
You may feel we were being combative, however we have no interest in not getting your deposit back. If there are issues that need negotiation, it does take time. You were very wise to take notes and make your own comments on conditions. This is very unusual.
As an agency, we use the TDS custodial, we send your money to a secure account where we cannot touch it, and we only deal with the tenant and landlord at the end of the process. We do not benefit in any way, as we do not have the funds.
You are correct, some landlords want tenants to pay for things that they are not liable for.
Interesting your comments on our genuine reviews, I think this reflects on you, rather than on us.
Unfortunately, you moved into a property where the landlord was keen to sell, but also needed a rental income.
Our advice to our client was not to sell, but he did not take it.
You made the flat look very nice, you moved in and invested your time and effort in making a home, then you were told you had to move out.
This was not the agents [ McMahon & Partners] fault, it is a fault of the situation you found yourself in. Which, going forward will be changing with the event of the Renters Rights Act coming into law in May.
I am sorry you feel your experience was not a good one with our business, but genuinely, it was not all our making. Yes, there were some issues, I agree. I the end the landlord could not sell the flat, so he should have let you stay on, that was our advice to him. Again our client did not take our advice.
Good luck
Sean McMahon
★★★★★ 5/5
GoogleI had an exceptional experience with McMohan & Partners thanks to the outstanding service provided by Udith and his manager, Sean. From start to finish, their professionalism, expertise, and dedication stood out. Udith kept me informed every step of the way, ensuring the entire process was smooth and stress-free.
Sean’s guidance and support further added to the seamless experience, making me feel confident and well taken care of throughout the sale. Their attention to detail and commitment to excellent customer service truly set them apart.
I highly recommend McMohan & Partners and especially Udith and Sean for anyone looking for an stress-free and efficient property purchase . Thank you both for making this such a positive experience!
Dr Aneja
Neeraj · 16 April 2025
Agent replied · 9 August 2025
Many thanks for your kind words Dr Aneja. I very much appreciate you taking time to provide a reference for our business to other potential clients. Your comments are very graciously received, and we would be delighted to assist you further, or any of your friends family or colleagues in the future. Kindest rgds. Sean McMahon & Udith Manoj
★★★★★ 5/5
GoogleGreat experience overall with the service provided by McMahon & Partners Ltd. The viewing for a 1‑bedroom flat in Elephant & Castle was arranged the same day, quickly and efficiently, and the property matched all my expectations. The agent was exceptionally professional, helpful, and knowledgeable. Everything felt very well organised, which made the whole process easy and stress‑free.
Shagen · 9 April 2026
★★★★★ 5/5
GoogleSean was incredibly helpful when I was in a tricky situation with less than two weeks to find a new flat. Sean showed me around suitable properties that matched my criteria and when I put an offer in, he negotiated my ideal price with the landlord. Sean and his team are very responsive by email and phone and it's been a great and hassle free experience renting from McMahon and Partners. Louise has been particularly helpful in managing the flat. Would certainly recommend!
Alex · 24 October 2022
Agent replied · 23 October 2024
Hi Alexandra, Thank you so much for your kind words, we really appreciate it. We hope that we can assist you further in the future. Best regards McMahon and Partners
★★★★★ 5/5
TrustpilotCamron is very friendly and helpful
Camron is very friendly and helpful. He helped me to book a view of the property very quickly and attend on time. He is very professional in introducing me to the equipment and other things I need to know about the property.
Jiajia · 12 August 2024
Agent replied · 23 August 2025
Hi Jiajia, Many thanks for your kind words regarding the service you received from Camron. Your comments are greatly appreciated. From All @ The McMahon Team..
★★★★★ 5/5
TrustpilotGreat experience moving to new flat
I was moving into a new property and McMahon was the estate agent managing the property. The team was friendly, responsive and approachable while we were reviewing properties and finalising the paperwork (thanks Jake/Louise). There was an issue with the electricity in the flat (not due to their fault) but they were great at informing in advance me of the issue and doing their best to resolve it (which they managed to do - thanks Rhiannon/Sean). They were also flexible in arranging certain furniture to be removed from the property.
Kiren · 28 December 2020
Agent replied · 27 October 2024
Dear Kiren,
Thank you for your kind comment. The team at McMahon & Partners try to be as engaging and involving to give our clients the best service. We are delighted to hear that you are happy with our service.
We hope to further assist you in the future
Best Regards
McMahon & Partners
★★★★★ 5/5
GoogleI found Toby Thredder to be very professional, knowledgable, reliable and trustworthy with excellent communication skills. Also Udith Manoj is also a really helpful agent :) He is very hard working and kind, I had a fantastic service from them.
Kevin · 24 August 2024
Agent replied · 23 October 2024
Hi Kevin
Thanks for your comments on Udith's service levels, that is very kind of you and very much appreciated. All @ McMahon & Partners
★★★★★ 5/5
GoogleI have been living in a property with McMahon for 18 months and am about to leave to move in with my partner. I wanted to take the opportunity to leave a review as myself and my other housemates have been very well supported by McMahon, particularly Louise who has always been responsive and supportive, the few times we've needed help in our tenancy. Thank you.
Lucy · 24 October 2022
Agent replied · 23 October 2024
Hi Lucy Many thanks for taking time to provide a positive review about our business and your experience. We are very grateful, and glad you had a good rental experience with our company. We'd be delighted to accommodate you again anytime. Thanks The McMahon Team
★★★★★ 5/5
GoogleLouise Castle has been extremely helpful over the past 3 years when I was a tenant in one of the flats managed by MacMahon & Partners. She has always been very friendly, helpful and reactive whenever we encountered issues. Thank you so much Louise for your support and calming presence!
Sixtine · 16 April 2025
★★★★★ 5/5
TrustpilotProfessional and responsive
I’ve just finished a year as a tenant with McMahon & Partners in one of their properties. I found them, and in particular Louise from their property management team, very professional throughout, quick to deal with issues and very responsive. Much better experience than I had with another lettings agency in my previous property.
H_ · 17 February 2025
★★★★★ 1/5
GoogleI've lived at Boulevard Mansions for almost two years now and have had to deal with works happening in the building and on my floor for almost my entire stay here. This management has only been rude and unaccommodating. I'm very disappointed with the way they deal with their customers. No one I have met in this building has anything positive to say either.
Srishti · 16 April 2025
Agent replied · 10 May 2025
Hi Srishti. I appreciate that you have been inconvenienced by the works that have been happening in the building to your flat and to the building generally due to the leak that took some time to resolve and rectify. I can only apologise for the inconvenience caused to you and to flatmates and other residents. If we have been rude in any way, I would like you to please expand on this, and discuss with you personally. Please let me know when you are able to do so. Sean McMahon sean@mcmahonandpartners.co.uk
0203 866 0609.
Once again, sincere apologies for the inconvenience caused in repairing our clients property and the building communal areas.
★★★★★ 2/5
GoogleSean and Camron are nice and helpful, but the property manager, whose name has been mentioned by another 1-star review, isn’t. When my door lock was not working, I reported to her repeatedly and she keeps ignoring it, I know it wasn’t just she didn’t check her inbox as in the meantime she has time to ask me accept viewers when I couldn’t even lock my door securely. Seems to be much more interested in getting new tenants then the health and safety of an existing tenant.
Tenants just be reminded that the property manager will be a different person from the very nice salesperson you met during your viewing. Looking from other positive reviews I guess it could have been a 5 star experience if Sean or Camron is the property manager who I have to interact with most of the time, but sadly that didn’t happen.
KR · 24 October 2023
★★★★★ 5/5
GoogleToby has been one of the best agents I have ever dealt with. Efficient, polite and has the real personal touch every time I have spoken to him.
I will highly recommend him and McMahon Partners as the agents.
Keep up the good work.
Gitanjali · 16 April 2025
★★★★★ 5/5
TrustpilotGreat experience with Sokda
I can't thank Sokda enough for her exceptional assistance. Her dedication to arranging viewings and facilitating communication with the landlady was really valuable. Her proactive approach and friendly tone made the entire process smooth and stress-free. I truly appreciate her going the extra mile to ensure all my questions were answered and concerns addressed. I highly recommend her services to anyone in search of properties at McMahon and Partners. She's awesome, and I'm incredibly grateful for her help.
Kathie · 31 August 2023
★★★★★ 5/5
GoogleOur experience with McMahon & Partners has been outstanding. From the moment the estate agent showed us the flat, through the leasing process, through to ongoing support provided by Louise and the team, all interactions have been incredibly helpful, professional and seamless. Thank you team for the excellent work and for placing both owner and tenant interests at the heart of what you do.PositiveResponsiveness, Professionalism
Joana · 24 October 2020
Agent replied · 23 October 2024
Dear Joana, Thank you for this lovely review and sharing your experience with us. I’m pleased we were able to make things better and I hope we see you again soon. Kind Regards, McMahon and Partners
★★★★★ 5/5
GoogleMy experience with McMahon and Partners has been nothing short of incredible. Toby has been incredibly kind, thorough, and patient with all our questions! He is super efficient with communication and has made the whole process so smooth. Would recommend!
Olivia · 16 April 2025
★★★★★ 5/5
GoogleI had a great experience renting an apartment with Toby. From the very beginning, Toby was incredibly friendly and understanding. He took the time to listen to my needs and preferences and went above and beyond. Toby's professionalism and …
Henry · 16 April 2025
★★★★★ 5/5
GoogleI am basing my review solely on my experience with one of the agents, Udith. He has been excellent with regard to following up with viewings, settling forms and overall keeping me updated. One of the most helpful agents I have encountered and also the most friendly. Thank you for your kind service 😁! …
Ethan · 16 April 2025
Agent replied · 23 October 2024
Hi Ethan Many thanks for your kind comments on your experience with Udith. We are grateful for thoughts, very much appreciated. From all McMahon Team.
★★★★★ 5/5
TrustpilotBest estate agency in london!
Jake was the agent who helped with the viewing and every single member of staff at McMahon is brilliant! They’re all super super super understanding and helpful. I usually liaise with Louise and she’s very polite. It’s SO important to feel peace at home in a hectic place like london and the agency, along with the landlords are quite easily one of the best in london. I have NEVER had an easier experiencing renting in london before them. They truly treat their tenants with a lot of respect and genuinely care about the well-being of the tenants. I spoke to Sokda today and she is such a lovely lady.
Helly · 9 February 2023
★★★★★ 5/5
GoogleLived for 5yrs in a rented property managed by McMahon & Partners. Found the property management services to be top notch, the team is responsive and was always able to resolve issues in a timely manner. Special mention to Louise C who was the main point of contact, friendly and professional; understood things from a tenant's perspectivePositiveResponsiveness, Professionalism
Sushanth · 24 October 2021
Agent replied · 23 October 2024
Dear Sushanth, Thank you for writing this lovely review. We always try to give the best services to our tenants. We are delighted we were able to help you with your property needs. We hope to see you again soon. Kind Regards, McMahon and Partners
★★★★★ 5/5
TrustpilotGreat experience - thank you
Our experience with McMahon & Partners has been outstanding. From the moment the estate agent showed us the flat, through the leasing process, through to ongoing support provided by Louise and the team, all interactions have been incredibly helpful, professional and seamless. Thank you team for the excellent work and for placing both owner and tenant interests at the heart of what you do.
Joana · 17 June 2020
Agent replied · 27 October 2024
Dear Joana,
Thank you soo much for your kind words. We are happy that we could offer you an outstanding experience.
We hope to further assist you soon
Kind Regards
McMahon & Partners
★★★★★ 5/5
GoogleToby is one of the best guys I have ever met.
He knows how to deal with the buyer, he is very polite and very friendly.
If you want to buy or rent properties go to McMahon& Partners and ask for Toby.
Of course recommend him very well.
Thank you again guys.
Adam · 13 September 2024
★★★★★ 5/5
TrustpilotGreat service
Lived for 5yrs in a rented property managed by McMahon & Partners. Found the property management services to be top notch, the team is responsive and was always able to resolve issues in a timely manner. Special mention to Louise C who was the main point of contact, friendly and professional; understood things from a tenant's perspective
Sushant · 19 March 2021
Agent replied · 27 October 2024
Hi Sushant
Many thanks for taking time to provide a review of our business, and the service we provided over a significant period of time. This is really very much appreciated, we thank you for your comments and for being a first class tenant. Good luck in your new home. The McMahon Team
★★★★★ 5/5
TrustpilotFantastic local business- highly recommend
McMahon and Partners managed the letting of my flat for over 5 years and I couldn’t recommend them more highly. They are a small, friendly and expert team. They made renting out my flat very easy and I was also very pleased with their fair and professional approach- important for landlords and people renting. They gave me great advice, looked after my flat and the renters and their rates are very competitive. I received a fantastic service from this local business
Katherine · 18 November 2023
Agent replied · 23 August 2025
Hi Katherine. Thank you so much for your kind words, they are very much appreciated and all the team are very grateful for your support over the years. From All @ The McMahon Team.
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