5/5
TrustpilotVery easy & almost enjoyable lettings process!
Rukshana was nothing short of amazing in her support in our letting process. From the initial viewing to my infinite follow-up emails, she was informative and prompt. Thank you!
Trusted Agent profile · Southwark
Kinleigh Folkard & Hayward Land & New Homes reviews in Southwark
★★★★★
2,053 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,053 reviews on two platforms, including 291 Google reviews rated 4.9.
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMyles was lovely
Myles was lovely, provided me with all the information I needed, was a great experience
5/5
TrustpilotMortgage
Sawan was great, very responsive and knowledgable.
1/5
TrustpilotService level very poor
Service level very poor. Since we signed up with KFH in Oct 2022, we had several changes with property managers, on average every two months. Furthermore, there seems to be no proper hand over from the one to other.Worse to come, KFH lost the spare keys and is delaying the replacement by requesting that the landlord pays for the replacement of the FOB. How bad can this get!?
5/5
TrustpilotSUPERB SERVICE
The sales manager Hannah was superb at every level of the transaction.She was very helpful and was always on hand to sort out any issues.Would recommend highly
5/5
TrustpilotKeith was instrumental in finding us…
Keith was instrumental in finding us the perfect apartment. His efficiency and dedication made the process seamless. Highly recommend!
5/5
GoogleWould recommend the KFH branch, especially Karen. We were moving into the UK as newbies, she was patient with our questions and very helpful. Moved directly from the airport to our apartment, everything was smooth.
5/5
TrustpilotCalm, composed and professional
Michael was professional, calm and charming throughout. The site went through some rough patches but he never lost his composure. Michael is at the Peckham Rye branch.
5/5
TrustpilotTrustworthy
Max and his team did a fantastic job throughout. They gave direct and honest advice, which is rarely something you can say about an agent. Would highly recommend them.
5/5
TrustpilotHammersmith office: Best experience I’ve had with a letting…
Best experience I’ve had with a letting agent in 10 years. Special thanks to Roy who delivered a service well beyond my expectations!
5/5
TrustpilotVery helpful
Very helpful, friendly, professional and efficient branch, especially Alistair and Lucille.
5/5
TrustpilotLucas was outstanding
We can't speak highly enough about Lucas at KFH. He was so calm and clear about everything and as first time buyers his consistent transparency and attention to detail made a feel confident and reassured. Our mortgage has been approved and his communication through out has been brilliant.
1/5
TrustpilotIncompetent real estate agency
Actually renting a mold appartment (mold even inside the fridge) from KFH. The real estate has been advised of the issue 4 months ago and so not take necessary step to sort the issue.In addition, they do not respect their "raising a claim" procedure available on their website.
5/5
TrustpilotHelpful, attentive, good communication
Helpful, attentive staff without the marketing spiel you get from some agents. They communicated well throughout. It took me 18 months and 2 collapsed chains before I finally moved with this agent so I had a lot of exposure to agents that did not handle things well/communicated poorly. They really made a difference during a stressful time and I would happily recommend these agents to others and use them again in future.
3/5
TrustpilotFantastic letting agents
Fantastic letting agents , good communication , quick and quality service and were quick to get a tenant in. The quality of offer to landlords drops after tenant is in , poor communication about costs and rent , not replying to emails , hard to get hold off right person e.c.t
5/5
GoogleI had the great pleasure of having Darren Tait’s help to sell my property. He was incredibly professional, friendly, and gave regular updates. He works incredibly hard, going above and beyond, to accommodate my schedule. He acts quickly and efficiently; he is an asset to KFH. Thank you to everyone at the london Bridge branch.
5/5
TrustpilotHouse sale transaction in Motspur Park
The agents at KFH were professional to deal with. My house sale through them went through pretty efficiently and they kept me in the loop all the time, acting as go between between me and the seller. They were on time for appointments but sometimes I felt a bit rushed at the property. It's a bit decision, buying a house and maybe their next appointments were a bit tight time-wise. But satisfactory and pleasant all round.
5/5
TrustpilotTom was very methodical and…
Tom was very methodical and professional to provide all necessary information and up to date with the sale process.
5/5
TrustpilotIna was great and communicated swiftly…
Ina was great and communicated swiftly and well. She handled the sale of my property with calmness and expertise.
5/5
TrustpilotThe team at KFH worked diligently to…
The team at KFH worked diligently to get our property purchased across the finish line. Without their continued effort, specifically Craig Dougan, this process would have gone on much longer than it did and possibly would have fallen through. I highly recommend this branch to anyone looking to purchase or let!
5/5
TrustpilotThe sale was handled in an effective…
The sale was handled in an effective and professional way.I will certainly recommend KFH to my friends and associates. In particular Nicholas H.
1/5
TrustpilotLack of transparency
Lack of transparency! Rented a property with them and not told that the fees will be taken upfront for the term of the tenancy. (in 2 year contract that is a huge cost to pay upfront). It was massive shock! I was told that the only charge is the percentage of the rent, however not told that excludes vat and also there was additional significant charge for signing a contract.I had to wait over 3 weeks to find out about financial statement.Overall very very disappointed!!! Definitely not be using them again.
5/5
TrustpilotGreat customer service.
Great customer service.The property sold quickly and Callum was very attentive throughout the whole process.
5/5
TrustpilotVery grateful to the team at KFH
Very grateful to the team at KFH, particularly Fred Abayeta and Ravi Chauhan for their continuous expert advice, support and facilitation! Absolutely a splendid experience
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