Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolute joke of an estate agents
Absolute joke of an estate agents. Queen’s Park office. Seemingly really nice guys until you get the sale then lie through their teeth with threats and outbursts! Exhausting experience. When I waited to instruct my solicitor, until I had my mortgage through, I was harassed with phone calls from different numbers and shouted at with extremely emotional ranting by the man who I had agreed the sale with, he could not control himself and treated me like I was a complete idiot saying I had no idea how it all worked as a first time buyer and he knew how it all went and I should do as he advised! I should have pulled out then and there as clearly he is emotionally stunted. When he finished his patronising rant, I calmly told him I was not a first time buyer and it turned out the solicitor wasn’t even on the mortgage panel, so thank god I didn't listen to the buffoon. I then jumped through many hoops to get my mortgage through whilst the vendor was extremely patient and understanding (so I thought) and the morning it all came through, they asked me how it was all going, I happily told them we were ready to go! Despite the fact that we had agreed they would take the flat off the market upon my offer being accepted, they told me the same day that my mortgage had gone through that they had agreed a sale with a higher offer! In the same email thread asking how my mortgage was going and finding out it was all ready to go. Literal cowboys. Do not recommend, really rude and untrustworthy. A total waste of time.
Poppy · 17 May 2023
★★★★★ 2/5
TrustpilotHigh-street agents aren't worth the cost these days
Wouldn't recommend. We opted for a high-street agent approach, with the hope of the added benefit of their outreach ability, and negotiation expertise. The initial valuation was completely unrealistic for the area we were marketing our property, having to take a significant cut in expectations.We ended up taking over a lot of negotiation with the buyers, as KFH were unable to manage this effectively - not ideal when you're paying 10x more in fees compared to an online estate agent. Because KFH failed to mention conditions of offer at the point of us accepting the offer, we ended up having to concede on ~£2,000 worth of furniture with the sale.The staff were pleasant, but I don't think I'd go for a high-street agent again after this experience.
Dan · 16 May 2023
★★★★★ 5/5
TrustpilotAn agent you can trust
Daniel was great - dedicated, reliable and honest. Most importantly he listened to what we wanted, unlike most other agents. Highly recommend him for both buying and selling
Nicola · 4 September 2023
★★★★★ 5/5
TrustpilotDelighted with the service and property we found!
Found a fantastic property with the help of fabulous Charlie! Nothing but positivity to write about our experience, Charlie understood exactly what we were after, he was super friendly and informative and helped us so much with our property search. Questions he couldn’t immediately answer came back quickly with very thorough answers, he was happy to research areas and developments we wanted more information on. The service felt very personal and professional. One of the best estate agents I’ve dealt with. He will come highly recommended by me!
Molly · 15 May 2023
★★★★★ 5/5
TrustpilotKFH mortgage broker
I did not purchase a property through kfh (I purchased a property in new Malden via groves), but I used a mortgage consultant/broker (Diego Leao Guerra) from that company. The service this broker provided was excellent. Extremely responsive and proactive, he was able to very efficiently and effectively find reasonable product with NO FEE from my side. I would highly recommend anyone considering purchasing a property to seek the above broker for his services.
Alireza · 25 October 2023
★★★★★ 5/5
TrustpilotSawan was an absolute pleasure to deal…
Sawan was an absolute pleasure to deal with. He made sure we understood everything and made something really stressful an absolute breeze. Would highly recommend and will be exclusively working with him in the future.
G · 6 February 2023
★★★★★ 1/5
TrustpilotAvoid KFH - bullies and liars
I and my partner bought our first flat via KFH and had a really horrible experience with them.Credit where credit is due, when we were initially viewing properties the agent (Ashley Nelson) seemed to listen to us well and adapted future viewings in line with what we were looking for. For this reason I'm happy to give KFH 1 star instead of 0.After putting in our offer on the flat, however, our experience went severely downhill. When we needed documents from KFH they were either slow to respond (taking nearly 2 weeks to confirm receipt of our ID documents that we literally dropped off in their branch) or did not respond at all (they never provided a copy of the lease agreement for the flat or clarified the details required for employment references they demanded from us). They became rude and pushy over the phone. They were exceptionally rude to our solicitor, making hypocritical demands for updates on requests only sent less than 48 hours prior. Ashley and his manager (Anthony Finn) would regularly cold-call us to make increasingly aggressive demands. They would send rude and aggressive emails to us, sometimes inadvertently forwarding us long chains of emails leading to us obtaining the direct contact details of our seller's solicitor (which I don't think is supposed to happen). They simultaneously claimed our solicitor was impossible to contact, while also making little to no effort to actually contact them (such as not leaving voicemails so our solicitor could not follow-up with them).The worst offenses, however, were that both Ashley and Anthony lied directly to us in order to pressure us. On two separate occasions we were told by KFH that our seller was on the brink of terminating the sale which caused us a lot of stress, especially since our solicitor hadn't indicated anything of the sort to us. Eventually we reached out to the seller directly (cutting out KFH) to get the story straight - we discovered KFH had indeed been lying to us (and the seller was furious).As a cherry on top, before completing on the sale KFH made absolutely no effort to arrange exchange of keys between us and the seller, and so our seller had to go out of their way to organise it instead.Avoid KFH like the plague, our experience with them has demonstrated them to be incompetent at best and bullying at worst. Their contributions to facilitating the sale (beyond organising flat viewings) did nothing but make the entire experience more stressful and unpleasant than it should have been.
Matt · 12 May 2023
★★★★★ 1/5
TrustpilotI agree with earlier posts
I agree with earlier posts. If your a tenant with KFH managing the let,then be prepared for total neglect. My husband and I have had to deal with ten different letting managers all of whom left over a four years period. Consequently vital records and inspection documents can’t be found. This speaks to the company’s letting incompetence.Glowing reviews from house sellers. Lots of money there. The attitude to tenants is frankly brutal. I myself have had to arrange and carry out and supervise repairs to the roof, kitchen floor windows and stair carpets. The contractor KFH employs told me the policy is “if you can’t see it, don’t fix it “ The staff are trained to push any blame or responsibility on to the tenant who has no come back and is likely to have their deposit withheld . Shame on you.
Wendy · 6 May 2023
★★★★★ 5/5
TrustpilotThe service provided was great and…
The service provided was great and Jamaal T was very helpful throughout the whole process of sorting out my new tenancy! All went great!!
Vicky · 4 December 2023
★★★★★ 5/5
GoogleStephen and Mihai have been absolutely incredible. From viewing, communication, and the whole buying process till completion. Great service, patience, and professionalism. Would recommend to anyone.
Michael · 11 October 2025
★★★★★ 5/5
TrustpilotFran was amazing from Putney hill…
Fran was amazing from Putney hill brunch she really helped me out and gave me all the advice I needed! She was incredibly patient with me and organised :)
Hannah · 26 July 2023
★★★★★ 1/5
TrustpilotHorrible at everything
Horrible at everything
Horrible at collecting rent
Horrible at tenant communication
Horrible at charging incorrect fees
Horrible at finding contractors
Overcharge for everything
Dorian · 7 November 2025
★★★★★ 5/5
TrustpilotI couldn’t recommend them enough.
The whole team was amazing from start to finish - Rossen and Vishal especially brilliant. They were endlessly helpful, always on my team and went out of their way to assist above and beyond their call of duty. Estate agents tend to get a bad rep but these guys proved that myth wrong. They exceeded my expectations and were a delight to deal with.Couldn’t recommend them enough.
JessE · 16 March 2024
★★★★★ 5/5
TrustpilotGreat real estate agency
Great experience overall. Highlight is the quick and timely responsiveness of the agent, Josh. Thank you.
Cnx · 13 May 2024
★★★★★ 5/5
TrustpilotLucia from KFH Clapham was very helpful…
Lucia from KFH Clapham was very helpful and keen to help throughout the process.
Andrew · 19 June 2024
★★★★★ 5/5
TrustpilotFriendly and helpful
Charlene, Malica and the team worked well together, supporting viewings of our property. Once an offer was accepted, they maintained contact to ensure the process ran smoothly. A friendly, helpful team.
JL · 25 May 2023
★★★★★ 5/5
TrustpilotOliver was very helpful
SARA · 28 November 2024
★★★★★ 5/5
TrustpilotAngela and Natalia were extremely…
Angela and Natalia were extremely responsive and professional throughout the process and did everything they could to ensure a smooth sale of my property.
Lucy · 23 November 2023
★★★★★ 5/5
TrustpilotGreat experience with Kayleigh
Kayleigh is very lovely and professional, organised and helpful. She answered all my questions and prepared the tenancy documents with her colleagues smoothly. They using various straightforward portals/databases. Monika
Monika · 17 July 2023
★★★★★ 5/5
TrustpilotReliable & professional, providing a good service
A reliable agent with good service and a high standard of professionalism. KFH have served me well for 6.5 years (since 2016) first as a letting agent, finding tenants promptly where another agent had failed, then as a managing agent with a few changes of tenants along the way, and now finally as my sales agent. I always felt they provided good advice and fought my corner, especially when it came to negotiations with prospective tenants and buyers. If there is one thing I was disappointed in it was that my property manager changed a bit too often. Otherwise, a good experience. I stuck with them and felt the benefit of that trust.
Mr · 17 April 2023
★★★★★ 1/5
TrustpilotThe senior management are capable
The senior management are capable, but I was not impressed with junior staff. There was a failure to adequately follow up and I don’t believe the sellers interests are prioritised.
Client · 16 June 2023
★★★★★ 4/5
TrustpilotGood
Zack from Bayswater branch dealt with my purchase. He was responsive throughout the purchase process starting from showing me around to completing the purchase. He was professional, respectful and nice in my interactions. If not for his timely interventions, I do not think my purchase would have competed as it did. I interacted with Mimi for collecting keys and cleaning up the place before my move. Thanks again to both and the rest of the team at KFH and keep up the good service.
Kiran · 14 April 2023
★★★★★ 1/5
TrustpilotAvoid avoid avoid...they are terrible…
Avoid avoid avoid...they are terrible and you can't possibly find anyone worseWe have had KFH managing my block since I moved there in 2019. Their service started badly, and has deteriorated to the point where there is zero trust with them.Charges with no explanations, get annoyed when asked questions by the leaseholders and no response to complaints made to senior management.Senior management even made the mistake of replying to a complaint saying "don't worry, this won't go anywhere" thinking they were forwarding the message to the individual the complaint was made about.A joke of a company who firmly believe they don't have to answer to anyone and can charge what they like.
Mo · 13 April 2023
★★★★★ 5/5
TrustpilotSteve and Jeremy - the best!
My girlfriend and I are in the process of moving into a new flat for rent this summer and we’ve had the best experience working with the two gents at KFH, Steve and Jeremy. They’ve been incredibly helpful in assisting us through the (sometimes) difficult rent search, both as great communicators and simply good people. Thanks again for all the help thus far!Cheers boys,Luke
Luke · 4 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
