Trusted Agent profile
★★★★★
1,593 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark SE1 2NJ
Hamptons's Southwark office at 41 Shad Thames is rated 4.3 out of 5 across 1,593 reviews on two platforms, including 201 Google reviews rated 4.9. The 1,392 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Hamptons have been managing my property in Windsor for a number of years with great service. Big shout out to Patryk Lehmann, my property manager, for fast response, getting things done and giving both my tenants and myself a great experience. Thank you.
5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Thank you for your fantastic 5-star review. We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression. We really appreciate your recommendation and your kind words, which will be shared with Danish and the team. Thank you for choosing Hamptons.
5/5
TrustpilotOur property manager Patryk has been…
Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.
5/5
TrustpilotPatryk has been our property manager…
Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Thank you for taking the time to leave such positive feedback. We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations. We truly appreciate your comments and will ensure they are shared with the colleagues involved. Thank you again for your review and for placing your trust in Hamptons.
1/5
TrustpilotSale and rental experience
I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.
5/5
GoogleWe recently finalized our property search and Federica was absolutely amazing!! The viewing was arranged super quick and she helped us with all our queries. She then went above and beyond to negotiate great deal for us with the landlord. Highly recommended!’
Thank you so much for your kind words! We are thrilled to hear that Federica provided excellent service during your property search. It's our goal to make the process as smooth and stress-free as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
5/5
GoogleI cannot compliment and recommend Hamptons Tower Bridge enough. Federica has been an absolute star throughout the whole process. My questions and queries were all answered and with an excellent turn around time. They truly go above and beyond. Incredibly friendly and professional. Thank you so much!
Thank you so much for your kind words! We take great pride in providing exceptional service and are thrilled to hear that Federica went above and beyond for you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Google* Please note that this review is only for the 2 specified people, as my experience with others at Hamptons has not been as positive. Megan S. has been the managing agent for my flat, and has been amazing. She is very professional, thorough, and very responsive. We are always given notice if any work is scheduled or if important documents are to be expected in the mail. Her communication, and more importantly, follow up, is excellent. Megan is 100% the most helpful & professional person that my flatmate & I have corresponded with at Hamptons. Ayo A. has also been very helpful in managing & amending our contracts as needed in a timely manner!
Thank you for taking the time to leave us a review Nicole. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
5/5
GoogleGreat experience renting through this agency. The team is friendly and professional and Mario was especially helpful and responsive, making the whole process smooth and stress-free. Highly recommend!
Thank you for choosing our agency for your rental needs! We're thrilled to hear that you had a great experience and that our team, especially Mario, made your experience stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
5/5
GoogleMy estate agent was Federica. I found a lovely property that I wanted to rent and although I made the choice to go with another properly, Federica was polite, friendly, progressional, informative and incredibly helpful in assisting me with the whole process.
Thank you for taking the time to leave such a positive review, we are so glad you had a great experience with our estate agent Federica. It's our goal to provide professional and helpful service to all our customers. We hope you love your new home! Kind regards, Lucy, Customer Feedback and Support Team.
4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion. Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference. Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
5/5
TrustpilotHamptons have been the letting and…
Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.
Thank you for your lovely review. We are so pleased to hear that you were satisfied with the service you received. Providing a professional and positive experience for our clients is extremely important to us, so it is always encouraging to receive such kind feedback. Your comments are very much appreciated and will be shared with the team. Thank you again for taking the time to leave your review.
5/5
GoogleHamptons were fantastic during our property search! Mario understood exactly what we were looking for and showed us around a number of attractive options. We had a small window of time to secure a new flat and we appreciate how Mario took this into account by answering our questions promptly and getting the paperwork submitted fast! Our new flat is also managed by Hamptons and since moving in Megan has been quick to respond to emails and fix any issues we've encountered!
Thank you for your review Daniel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
GoogleMaisie Hollick was super helpful and kind when I moved into one of Hampton's rooms, made it so much easier!
Thank you for sharing your experience, ! Our team at Hampton takes pride in providing exceptional service and we're delighted to hear that Maisie made your move-in process a breeze. We look forward to continuing to make your stay with us enjoyable.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Southwark office has 1,593 reviews across two platforms: 201 on Google, 1,392 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hamptons Tower Bridge Sales is rated 4.3 out of 5 across all 1,593 reviews, and 4.9 out of 5 on Google from 201 reviews, checked 9 October 2026.
Hamptons Tower Bridge Sales, 41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark SE1 2NJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.