Trusted Agent profile · Southwark
★★★★★
1,615 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,615 reviews on two platforms, including 201 Google reviews rated 4.9.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
1/5
TrustpilotTheir agents stood me up
Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotLegal Action
We rented a property through Hamptons as the agent for 3 years. During this time the landlord was delinquent in adhering to the tenancy agreement and carrying out repairs. This ultimately led to a year long legal dispute that resulted in the court ruling that the landlord had in fact not carried out their obligations. The full deposit was returned and compensation was awarded. Although Hamptons were not responsible for the maintenance, they were the acting agent and supported the landlords defence.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotFantastic service from listing to ongoing management
I have rented mid range properties for 20 years and been fortunate with other agents. I used Hamptons for the first time last year for a more expensive property. I am very happy with the service all round which seems aimed at the high end for both tenancy and service. It isn't the cheapest but you get what you pay for and when looking for potential international clients Hamptons seem to have the reach needed. We have now had two tenants so I can confirm that the marketing, and appointing of tenants have been great with Charlotte leading the way. Ongoing Property Management through Jana has been exactly right - the property has been maintained in top condition, tenants kept happy and communication maintained at just the right level. Keeping me informed and permitting me to make decisions, but not having to organise things or get involved more than I want to. Highly recommended, I'm very happy overall.
5/5
TrustpilotGreat service, friendly staff
Having rented through Hamptons of Bath for over 4 years we have had a fair amount of contact with the staff at our local office all of which have been very friendly and helpful, especially Melanie the property manager.When she took over the portfolio she took the time to introduce herself and assure us that should we need anything she would be happy to help. Sure enough, some maintenance issues came up, as they do and she kept to her word. Nothing was too much trouble, she always tried to make sure work was carried out as quickly as possible with as little disruption to our life.Thank you Melanie for overseeing our recent bathroom refit and being on our side when contractors let us and you down!We hope not to have too much contact with you (in the nicest possible way!) but should we need you, we know we are very safe in your hands!Thanks again!
5/5
TrustpilotWe have recently moved into our…
We have recently moved into our Hampton's property and the entire move in process was handles with such efficiency and ease. Melanie is our property manager and she has consistently been quick, effective and really responsive in all her communication with us. She quickly resolves and queries (happy to say we haven't had many of those either!) and she is always available to get in touch with. I couldn't recommend her more.
1/5
TrustpilotUntrustworthy agent
Hamptons told us a house we had viewed, and we offered more than asking price They told us Memorandum of sale would follow etc. 24 hours later they told us a higher offer had gone in . They then kept us waiting for days before basically gazumping us and they sold property much lower asking price to some their known person be careful before you give them the property to sale, don’t not trust this agent as far as I can see them, nor would I use them again EVER!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleGreat experience with Federica - quick and happy to help!
"We're thrilled to hear about your positive experience with Federica! We pride ourselves on providing excellent customer service and we're glad she was able to assist you quickly and happily. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotHamptons was great to work with!
Hamptons was great to work with!Aggie from the Fulham office was very accommodating and friendly. After one phone call she made sure to immediately squeeze me in for a viewing the day after. She was very informative and did her best to accommodate all my needs for the property. Aggie was very fast to respond to all my messages and would promptly update and solve any problems I had with the property.
5/5
TrustpilotKind support
I've had to take over responsibility for the property since my husband died in January. Nick Summerfield has been both sympathetic as well as efficient in reporting problems, and getting them sorted. He gets 5 stars but the accounting department of Hamptons gets 4.
1/5
TrustpilotNot helpful at all!!
Not helpful at all!!! Worse service ever!!We are without hot and warm water as the boiler is old and need to be replaced, i have asked to come to fix the problem urgently as we can’t shower and they were very slow in replying, i have to call several times and they were not helpful at all.the person in charge of our appartment is on holiday and every timeI call themI speak with a different person , not even updated on the situation. They said to call directly the people who are going to do the job, i called themalthough Hamptons shoulddo it and they said the first appointment availableIs next monday, can you believe it? And to call backhamptonsto speed the process, i called back hamptons and they said to call the company….a nightmare!!!! Useless!!!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons Lettings Bath
I have used Hamptons Lettings Bath for several years using their fully comprehensive cover to rent out my flat.Melanie Hudson has been excellent in sorting out any problems I have had as a landlord. She responds very quickly to both my tenants and myself, quickly getting quotes and organising any work that has to be done, she is professional, really knows her stuff and I just couldn’t be a successful landlord without her !
5/5
GoogleAs first time landlords we chose to use Hamptons because they were fantastically professional from day one. Communication is faultless and they really do go above and beyond, answering every tiny question and being very flexible. Jack Morris has been our primary contact and his service is excellent.
Thank you for leaving us a review. Customer service is very important to us and as such we are thrilled to hear that from day one you have been provided with a professional and attentive service. It is particularly wonderful to hear that all queries are responded to quickly and the team have gone above and beyond to assist you. We take great pride in our people and look forward to sharing your review with Jack and the team. Thank you again!
4/5
TrustpilotGreat Property Manager support at Hamptons
Gemma Ward is our Property Manager for one of the properties that we let through Hamptons. Gemma continues to provide excellent service and support to both us and our tenants. Gemma is always fast, efficient and a very good communicator - all essential requirements.Thank you Gemma for all of your great support in 2022 and look forward to working with you in 2023!
5/5
TrustpilotHamptons Maida Vale
We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.
5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
5/5
TrustpilotGreat Rental Experiences
Property rented through Hamptons for over 3 years this time around. Some years previously also successfully rented apartment.In all cases excellent rental prices achieved at the absolute top end of expectations and where tenants have moved on new tenants have been sourced and ready to move in with either no void periods or just a day or two on tenant changeover.Current property manager is Harleigh Doherty and she has simply been the best of the best. Nothing is too much trouble and everything has been extremely well managed both for me as the landlord and for my tenants. Even better Harleigh has a great personality so is exceptionally easy to work with always exhibits good humour and together we make light of resolving any issues that did arise.
5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
5/5
TrustpilotWe have Rented through Hamptons for the…
We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!
5/5
GoogleHamptons we’re very helpful and quick with the renting and moving in process. Mario Martinez was incredibly responsive and professional
Thank you for taking the time to leave us a review Diego. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotBig thanks to Ross at Hamptons…
Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.
Thank you for your feedback about Ross, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
TrustpilotException service
Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.
5/5
TrustpilotExcellent support from Hamptons (Bath)
After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!
Thank you for your feedback about Melanie, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
TrustpilotSarita Sainsbury has been an…
Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Southwark office has 1,615 reviews across two platforms: 201 on Google, 1,414 on Trustpilot (across the whole business).
Hamptons Tower Bridge Sales is rated 4.3 out of 5 across all 1,615 reviews, and 4.9 out of 5 on Google from 201 reviews.
Hamptons Tower Bridge Sales, 41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ.
