Frank Harris Tower Bridge & Bermondsey reviews in Southwark

★★★★★ 5/5

Google

I cannot recommend Freddie Papworth enough! As a first-time renter in the UK, he was responsive, very patient with me in explaining the process and incredibly considerate and diligent during the negotiations process to provide me with solutions/compromises that worked for both me and the landlord. I appreciate that he took into account my best interests and I felt he did everything he could to create a deal that would work for everyone involved.

Jean · 24 August 2024

★★★★★ 5/5

Google

We recently found our next apartment with the help of Frank Harris & Co Tower Bridge & Bermondsey. The experience was very positive, mainly thanks to Denny Lovett. From the very beginning, Denny was there for us, answering our questions quickly and making sure we had all the information we needed. He was particularly helpful by arranging a second viewing so I could see the apartment myself, as my partner had done the initial viewing on his own. A big thank you to Denny and the team for their support!

Maya · 26 April 2024

★★★★★ 5/5

Google

I had a really great experience with Freddie! The whole process of finding a place was smooth, fast, and stress-free. Everything was settled within just one week. He was very professional, efficient, and always quick to respond. On top of … More

Yuanzi · 16 September 2025

★★★★★ 5/5

Trustpilot

I found Frank Harris & Co super helpful…

I found Frank Harris & Co super helpful and responsive, especially Zac Purssord he helped us throughout our tenancy agreement process and ensured we felt supported. Would definitely recommend!

Muireann · 11 January 2026

★★★★★ 1/5

Trustpilot

Poor experience

We were told that the flat would be deep cleaned and ready for us when we moved in, but this turned out not to be the case:- there were unwashed dishes in the dishwasher when we moved in - the (removable) sofa covers were not washed, though I specifically asked before signing the contract - the washing machine was not working and we had to wait for a new one to be delivered - I asked if the old machine would be removed and the new one installed and Frank Harris assured me that it would. But of course, when the new machine arrived it was dumped into my entryway and the delivery man told me he was not asked to remove and install. - the front door didn't shut properly- the shower was broken Throughout our stay, Frank Harris did not keep us informed of many things, such as building inspector visits. There was an incident where there was no water in the entire building for a day, and there was 0 communication from Frank Harris - we had to ask our neighbours to forward their emails to us so we could be kept in the loop. Frequently when there were issues with hot water or the elevator breaking down, Frank Harris would tell me to go contact building management and sort it out myself. I asked who my building management was and how I could contact them, and the Frank Harris rep told me they didn't know. I was also never given a key to the mail cupboard and had to ask a neighbour if I could borrow theirs to make a copy. Frank Harris seemed to know absolutely nothing about my building or my flat

C · 8 March 2024

★★★★★ 1/5

Trustpilot

Too many issues to possibly contain in…

Too many issues to possibly contain in a comment. Flat was dirty and uncleaned, despite promises. The ceiling is cracking and leaking despite 2 months of notice to the agency to repair. The flat was covered in broken glass, mould, and dust. The agency never replies to emails, changes agents every 3 days, and lead us on for months promising to fulfil their end of the contract. Avoid at all costs. A bunch of lying snakes with zero interest in doing their job. Considering forwarding complaints directly to the landlord. Frank Harris has truly given us the most nightmarish experience.

Saxpunch · 28 January 2024

★★★★★ 5/5

Google

Joe Regan was super helpful throughout the whole process! Definitely inspired confidence in the property/area.

Edward · 9 April 2026

★★★★★ 5/5

Google

Impressive customer service. Joe was fantastic, and got me booked in quickly and efficiently!

Najla · 10 April 2026

★★★★★ 5/5

Google

Joe was extremely helpful and nice to deal with during a very stressful process

Josephine · 9 April 2026

★★★★★ 5/5

Trustpilot

Salvatore has been super helpful…

Salvatore has been super helpful through the process of understanding what we are looking for, highly recommend!

Malini · 16 March 2026

★★★★★ 5/5

Google

Joe and Denny were always extremely polite and pleasant in all our dealings with them and ensured that our flat in SE1 5HN was rented very quickly. They helped us to obtain the flat’s Electrical Safety Certificate and also were available to answer queries we had about the contract and Landlord’s Licence with Southwark Council. We highly recommend them and Frank Harris.

WENDY · 17 November 2024

★★★★★ 5/5

Google

I recently rented a house through this Frank Harris branch, and the process has been quite smooth. They have been very helpful and responsive when problems have arisen. Special mention to Freddie Papworth, a very nice and competent guy who made the entire experience stress-free. His professionalism and prompt responses to any queries were greatly appreciated. Highly recommend their services!

Fulvio · 2 December 2024

★★★★★ 5/5

Trustpilot

A landord's perspective

I have now been using Ian Swale and his team at Frank Harris for many years as letting agents for my properties, and I have always found them to be positive, fair, and forging good relations with tenants. They also have a great team of contractors to get any repairs fixed promptly. Danielle looks after my portfolio on a day to day basis, and she is very able in handling re-letting and seeing to tenants' needs efficiently and fairly. she is a pleasure to work with.

Mike · 1 November 2023

★★★★★ 5/5

Google

My partner and I have been living in a flat managed by Frank Harris for the last 3y and recently decided to move further out of the central area. We would recommend Frank Harris for a number of reasons namely as I found them to be very professional and attentive, especially Ryan who was our main contact. Ryan gave us a lot of reassurance throughout the process, by arranging flat visits that didn't conflict with our busy schedules and being the link between us and the landlord. Communication was excellent and we felt that he was genuinely working towards helping us. Highly recommend!!!

Ana · 24 October 2023

★★★★★ 5/5

Google

Me and my girlfriend have been struggling to look for housing for the last few years especially because our English isn’t the greatest (both born and grew up in Ghana) so we didn’t really understand the customs and details about the housing policies. I just want to say a big thank you to Ledi Azemi for taking the time out and being patient with us and explaining the process to us, her customer service was amazing! I would recommend this company to anyone knew to the UK looking to settle down!

Steven · 24 October 2023

★★★★★ 5/5

Google

I highly recommend Frank Harris & Co's service. Mark Scott and Samuel Jahson were my main point of contact. They were very professional and efficient in helping me finding a suitable tenant, explaining all the T&Cs very clearly upfront, and very prompt in responding any queries throughout the transaction. I really appreciate the human-centric approach that they took to deal with the customers (both landlord and tenants), taking the time to understand my needs and accommodate them. When you have an agency that you can trust, the rest just seamlessly flows.

Dee · 24 October 2023

★★★★★ 5/5

Google

I had the pleasure of dealing with Ryan and the team who helped us to secure a property in the space of 24 hours! Having been in the property for over 2 years, Ryan and the team are now in the process of helping us with a renewal and have been supportive at every stage of the process. They have taken on board our circumstances and have been very supportive. They are an agency that want to ensure a pleasant tenant experience. I can't thank them enough!PositiveProfessionalism

Edward · 24 October 2023

★★★★★ 5/5

Google

My wife and I came over from Bermuda and we were looking a decent property with fair pricing as we are expecting a baby in the next 6months. The only issue being that we didn’t have a great understanding of the legal measures and how that affects housing policies in the UK. I am so grateful to Mark Scott for getting in contact and personally taking time out of his day to ensure that we received the best advice possible. Very informative and made sure we understood exactly what we was getting from each property that he showed us. Ended up getting a wonderful house that fit all our needs, so once again thank you Mark Scott and I hope you visit us once our beautiful baby boy pops out haha!

Sheyilowo · 24 October 2023

★★★★★ 5/5

Google

Today me and my friends visited Frank Harris Tower Bridge, asking about some questions for lettings which begins at August or Sept. Denny was really helpful and had good knowledge of the market. We’re having a great conversation and provision about future plans. Both of me and my friends felt assured and well informed in the end. Having more confident about rent a letting nearby, and close to where we studying. Hope the corporation between us and Denny can go well and I can make a deal in Frank Harris with him :)! Highly recommend for international students which want to find a good bargain and life.

Jenn · 24 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Frank Harris & Co. and I couldn't be happier with the service provided. From start to finish, they were professional, knowledgeable, and dedicated to finding me the perfect tenant. Ryan took the time to understand my needs and preferences, and went above and beyond to ensure that I was satisfied with every aspect of the process. He was always available to answer any questions or concerns that I had, and made sure that I felt comfortable every step of the way. I would highly recommend Ryan Morgan of Frank Harris & Co. to anyone looking for a reliable, trustworthy, and exceptional real estate agent. Thank you so much for your hard work and dedication!

Dipo · 24 October 2023

★★★★★ 5/5

Google

I haven't rented for a long time and have quickly learned that things are quite different from the last time I did. Not just the market but also the lack of service from Estate Agents, I guess when your product is selling so fast you don't need to worry about any form of customer service..... At least this was true for the majority of estate agents I registered with. That is until I talked with Denny at Frank Harris & Co. Denny has been very helpful and professional. Dealt with all my questions, no matter how stupid and most importantly found me a great place to live. Thoroughly recommend both Denny and Frank Harris & Co.

Robert · 24 October 2023

★★★★★ 1/5

Trustpilot

DESPITE CLAIMING TO BE A RICS REGULATED…

DESPITE CLAIMING TO BE A RICS REGULATED FIRM IT IS VERY DIFFICULT TO FIND ANY HARD FACTUAL EVIDENCE TO SUPPORT THIS CLAIM APART FROM A SINGLE DIRECTOR OUT OF MANY BEING AN RICS MEMBER. VERY POOR AT BASIC COMPETENCES AND SUBMITTED LANDLORDS EVIDENCE A DAY AFTER CLOSING DEADLINE YET EXPECTED CLIENTS TO ACCEPT THIS AS AN ACCEPTABLE PERFORMANCE SO CAVEAT EMPTOR AND THERE ARE OTHER RICS REGULATED AGENTS OUT THERE

Charles · 8 January 2026

★★★★★ 1/5

Trustpilot

SCAMMERS! THIS COMPANY STOLE MY £363 HOLDING DEPOSIT! I NEED MY MONEY BACK!

Wow! Where shall i start? These people are criminals! Firstly they took massive advantage of my naivety and inexperience in the world of renting by a viewing i did on the 17th of august! They did not give me a guideline or asking price of the property firsthand WHEN THERE WAS a asking price! As well as they did not let me know before i paid the deposit how my rent would be collected because mine was different than usual on the tenancy agreement.There is so many scandalous things they did! And the property was at least overpriced by £300 and only after i saw the tenancy agreement contract was i able to review everything then decline after I gave my holding deposit. it is my first time renting out and, I am a student struggling financially and with mental health issues, that my dad has to help me pay for rent and they do not give a damn about the people they deal with. When i made my offer, that lying scumbag Ronnie platt saying someone is beating me on my offer when NO ONE was making an offer on that disgustingly overpriced property,when i initially made an offer for £1370 per month not knowing the landlord already had an asking price of £1600 per month. Ronnie platt was also pressuring me to pay the deposit that same day otherwise someone else was going to take it when there was ZERO competition for the property and my offer. Afterwards i spoke with another crook in the agency Ryan Morgan pressuring me to take the property regardless assuring me i cannot get my holding deposit back! Such a horrible company full of criminals that should be locked up! STAY AWAY FROM THIS COMPANY EVEN IF THERE ARE NO OTHER ESTATE AGENCIES LEFT!

David · 20 September 2023

★★★★★ 5/5

Trustpilot

Efficient service

I dealt with Lana Brown to obtain monthly rental statements. I always get response quickly and really happy with her service. Nice to do business with her.

Tharmo · 22 July 2026