Foxtons Elephant & Castle reviews in Southwark

★★★★★ 1/5

Trustpilot

Not the happy Zoopla that I remember from years ago.

Sorry to say that the whole experience of advertising with Zoopla this time has been unpleasant and unproductive. The 'gotcha' auto-renew is a disgraceful way to do business and I thought it had been banned - it wouldn't take much for Zoopla to ask their customers if they actually want to renew.

Jonathan · 23 January 2026

★★★★★ 4/5

Trustpilot

Hi it’s not just zoopla but I am… looking for what.k

Hi it’s not just zoopla but I am experiencing a strange new culture. It used to be rife in Buying Property’s, but now it’s in letting a property. There is so much Gusumpiing going on. When You have taken the trouble toView a Property. You get those Emortal words, but Sir there are another 15 people looking at this Property. What chance do we really have. Who is the Villan in this citation. A Verry Dissilutioned Customer. Give us a Break. Please.

Winston · 16 February 2022

★★★★★ 1/5

Trustpilot

Zoopla refuses to correct listing errors

I have repeatedly asked Zoopla by email during 2021 to correct the details of my house on their website. They have listed the wrong category of house and the wrong number of bedrooms. The listing was historically correct. Zoopla will no longer allow you to correct the details yourself. The last email sent on 13 November was just ignored; the previous emails stated the situation "was far from ideal" but they cannot correct the errors and that they "hoped" to have tools at some time in the future to allow owners to edit details (useless advice). I believe they may be in breach if GDPR regulations and am clarifying the situation with the ICO (Information Commissioners Office). I shall now ask them to remove the listing of my property until they can put up a correct listing. Zoopla say they have a mechanism for correcting errors which they clearly do not. I think it is incredible that they operate a database that they cannot edit.

Julie · 9 February 2022

★★★★★ 1/5

Trustpilot

History of house prices can be manipulated by Estate Agents

In March 2021 I received details of a property listed for sale. The brochure stated it was going to informal tender, guide price £195k. Seemingly the sale fell through and in 2022 it has been re-listed at £325k. That's fine, prices rise, however the March 2021 brochure Zoopla has stored under 'property history' has also been 'adjusted' from £195k to £325k. The brochure date remains March 2021. This is deceptive. I assume it was the Agent selling the house but it clearly demonstrates that Agents can manipulate Zoopla's historic information to deceive potential buyers who rely on Zoopla to research historic price activity! Thus please beware - what you see recorded is not always the real truth! It's what the Agents want you to see and they can manipulate it!!!26th Jan 2022 Update: Zoopla reached out on 12th January. I provided them my email address to make contact and then 2 weeks radio silence......... Great Customer Service!!!!!!31st Jan 2022 Update: Zoopla contacted me almost immediately after my 22nd January update above. They investigated the report but were unable to confirm from their records that the price had been changed and suggest it was a mistake. Having been sent the brochure and information directly from the Agent I know that is not the case. At the end of the day Zoopla didn't do this but it is clear historic records on Zoopla can be manipulated by Estate Agents without Zoopla's knowledge. So the takeaway from this is you should not rely on Zoopla to be a 'record of truth'. Their platform is susceptible to manipulation. In fairness the same is true of Rightmove. Their platform was also manipulated by an Agent. The difference being Rightmove were able to identify and rectify the bug which IMO is an important distinction.

Garry · 31 January 2022

★★★★★ 1/5

Trustpilot

Just checked the valuation on our house…

Just checked the valuation on our house as the values have been fluctuating wildly over the last 12 months on Zoopla. Ours is undervalued as they don’t know we have extended the property. However, I find that our neighbours property which has one bedroom less than ours is now worth £1.3m . Up £0.8m in the last 3 months ! I am sure they will also be interested as to where their 2 extra bathrooms are . Also 2 doors away , identical size to ours , has gone up by about £0.3m in 3 months , but still £0.5m less than our neighbours much smaller property. Absolute joke , if not grossly incompetent.

Chris · 18 January 2022

★★★★★ 1/5

Trustpilot

Extremely disappointed with Zoopla for…

Extremely disappointed with Zoopla for allowing dodgy agencies to operate under their name and doing nothing to protect customers. It feels like they are covering and supporting unprofessional companies instead of helping people who have been treated unfairly.

Diana · 28 April 2026

★★★★★ 1/5

Trustpilot

Send me properties via email

Send me properties via email, often nice. Click on the property and it asks me to log in. Show me the property without me logging in please?. Business concept right but awful execution thats why the charge less

Ryan · 26 April 2026

★★★★★ 1/5

Trustpilot

Zoopla are atrocious and irresponsible

Zoopla are atrocious & irresponsible, I am beyond tired of dealing with them. As a visitor, & as a homeowner, I have had to contact them regarding them incorrectly listing my property, several times a year, over years, & every single time I have contacted them they have made the experience as difficult & stressful as possible, purposefully choosing to be as unhelpful as it is possible to be.For a start, they routinely buck pass, & claim that they are "unable to make changes to any of the info on their website", it's THEIR website, who else would be making changes to it? Then they claim that all of the data on their website has been obtained via Prime Location, or more recently Hometrack, & again, that this means that they have, "no control over it and cannot access it or update it". Yet it states on both websites that they are "powered by Zoopla", & whilst wasting time & energy I do not have having to contact all of these websites because the staff at Zoopla insist the listing for my property simply cannot be updated & MUST stay listed with incorrect false misleading info indefinitely, because & I quote, for them to change it to the correct info might "negatively impact their visitors", I have regularly found myself sending & receiving emails from the SAME named staff at all of these companies, but with a different email address, indicating that they are not only all the same company, but they actually all have the same staff too.When I say issues, these are some examples. My property is a 2 bed mid terraced house, & was appearing correctly, & for no apparent reason was "updated" by their "new more accurate system" to be listed as a "1 bed bungalow", which it in no way is. But they REFUSE to correct it, stating this is impossible.Why is it impossible? If you own a website you are responsible for everything that appears on it. I own several websites. If someone writes to me & asks me to edit info I have displayed that relates to them because it is appearing incorrectly, do I tell them "oh yes sorry it is my website but I can in no way edit it"? No, because that would be ridiculous & obviously untrue.On other occasions I have had to complain, my property price has been changed, literally overnight, by tens of thousands of pounds, for literally no apparent reason, causing people who have booked viewings to cancel those viewings, because they have checked Zoopla before heading out, & assume something is wrong with my property for the price to drop instantly & so dramatically. This was apparently because of Zooplas's "new more accurate algorithm", which they insisted could not be wrong, & yet absolutely was, because my property had been correctly valued in person by 10 estate agents and an actual RICS surveyor.On another occasion, a hapless estate agent placed a listing for a completely different property against my listing, & marked it as sold, when it was in no way my property, & my property remained for sale. Again, I had to spend weeks arguing about this to get it corrected, because Zoopla staff simply repeated what is apparently their catchphrase, that they cannot make any changes to the website because that might "negatively impact visitors."I have repeatedly pointed out to them that listing completely incorrect and false info on their website, not only negatively impacts their visitors, but also more importantly, the owners of the properties they are listing, whose info they are using & profiting from, without our knowledge or permission, & when they display that info incorrectly & containing numerous errors, frequently has consequences, including financial for those homeowners, but they do not give any tosses whatsoever, & simply robotically repeat the same "We cannot make any changes to our website" even when they are in the full knowledge that the info they are displaying is absolutely incorrect, & it is causing you, the homeowner serious consequences.Zoopla, Hometrack and Prime Location are therefore irresponsible, thoughtless & self serving individuals who seek to gain from using your personal info, but are in no hurry whatsoever to put issues right when the info they seek to gain from & display is displayed incorrectly, & will not make even the slightest effort to put it right, even when they are fully aware their actions or lack thereof are causing harm.Typical response from Zoopla below. They use 90% of the space to inaccurately rave about themselves, whilst completely missing the point. The fact that they state 85% of lenders rely on their data whilst knowingly displaying incorrect info & refusing to correct it, demonstrates they are fully aware of the potential harm they are causing, yet do not care. At the same time as they responded below, they were emailing me & continuing to insist they cannot correct their website.

Karen · 22 November 2021

★★★★★ 1/5

Trustpilot

Hello

Hello There i am looking for property to rent from last 4 months . We arrange viewing and than we can not get any response from agents . When sometime we are call for property that agents give me answer that its gone. But we can see that the property is just added and there is time and date is longer available date but the response is its gone. How is it possible ?.

Aayesha · 9 September 2022

★★★★★ 1/5

Trustpilot

Terrible estimates

Unfortunately Zoopla's adoption of the AVM pricing model, despite its apparent widespread use by mortgage lenders, is crippled by lack of data, and poor updates of data. The house opposite sold 2 months ago and still hasn't been updated, there is no account taken of extensions/upgrades until you sell and then only after several months have passed. There is also no account taken of shared ownership properties built 10 years ago in my area which severely decreases the average and undervalues estimates of full ownership properties.Sorry Zoopla but I can no longer trust your price estimates and will be going elsewhere. Such a pity as they used to be spot on.

Mr · 5 October 2021

★★★★★ 3/5

Trustpilot

Good, but room for improvement

Overall, Zoopla is fine. You can search and find properties, contact agencies to arrange viewings, and make offers and the information about properties seem to be more robust than that of Rightmove.Two issues worth mentioning:Zoopla seems a secondary marketplace for agencies. All Zoopla listings can also be found on Rightmove but not visa-versa (this might not be the case in all areas but it was for Bristol). It's a shame because Zoopla seems to be the better platform.The other issue is more to do with agencies but could be better remedied by Zoopla.When looking for a property the worst part early on is the unresponsiveness of agencies. They are typically unorganised, lazy, and/or incompetent. The response rate to messages sent via Zoopla is low (less than 50%) and using the numbers on the site to call agencies is not ideal either because Zoopla uses a poor forwarding system that often doesn't connect.I think agencies are getting too many of the same messages via Zoopla so stop reading them. Perhaps a message cap would create a 'less is more' balance.Zoopla also need to review the call forwarding system. It's not good.

L · 16 August 2021

★★★★★ 5/5

Trustpilot

Zoopla is my first choice!

Zoopla is the first place I go to when I am viewing properties. It's very easy to navigate the website and find all the information you need. There is usually a breakdown of running costs of the property and also an outline describing the area where the property is situated, giving distances to schools, rail stations, road links and main towns. There is a history of the property too, how many times the house has been sold and how long families have stayed there, which is all very useful to the prospective buyer.

Yvonne · 12 August 2021

★★★★★ 1/5

Trustpilot

Knowingly incorrect valuations (Updated following Zoopla contact).

Knowingly incorrect valuations.What a terrible & unreliable valuation site, first they stopped you adding improvements to you home to reflect a correct valuation now they have removed all the previous additions.I had recorded my 2 story side extension, my 2-story rear extension, my conservatory, new kitchen, new bathroom, addition of two en-suites...... all gone.Not only that, my end terrace (semi) of double it's original floor area is now worth less that the run-down mid terrace rental next door.... go figure!Never trust the valuations on this site, they are not interested in real information, they would rather replace real information with their own fake information to provide a FAKE valuation!Why incorrect & knowingly fake valuations? Simple, they have been provided with the correct information and have decided to delete it en-mass, they therefore know they are now presenting incorrect and fake information and choose to ignore customers.UPDATE: following Zoopla requesting my details to discuss (which I did), all they wanted to do was defend their flawed system with copy and paste replies.There was zero interest in customer feedback and no interest in improving the customer experience.My perception of Zoopla has taken a further nose dive, shame I have to award one star as they haven't come close to earnt it.

Anthony · 6 August 2021

★★★★★ 5/5

Trustpilot

I find Zoopla on of the better estate…

I find Zoopla one of the better estate agents websites to use. My criticisms are aimed at estate agents in general. Outside space is important to me. Why do estate agents place such little importance on outside space. A good sized garden plot means nothing to me. Measure it or photograph it.!!!! To just list a property as a 3 bed property is lazy and annoying. It's a semi,detached terraced etc. Not just a property. The standard of photos is truly shocking I'm many instances. It's not hard to photograph a bathroom. I really want to see more than the toilet cistern. It would be nice too if the location tag was for the correct property, even the right street would be a bonus. If I narrow my search to detached properties why do I still get sent semi detached and terraced houses. Overall Zoopla is a great and easy to use site but not perfect.

Stuart · 26 July 2021

★★★★★ 1/5

Trustpilot

Wow had my phone rang 22 times in one…

Wow had my phone rang 22 times in one day! Very excessive trying to sell me products! Products that I wanted as an estate agents however due to my phone being bombarded mobile and business landline I would never conduct business with a company like this Victoria was very very rude when I asked why my phone and been rang so many times in one day and not to mention she rang of a withheld number the final time I am disgusted with such disregard to my business.

Joshua · 11 June 2021

★★★★★ 1/5

Trustpilot

Found my property with its valuation on…

Found my property with its valuation on Zoopla .What a laugh.We are a small community of 5 bungalows circ 1988 of which externally two are identical. Mine has been totally refurbished to modern standards regarding electrics,glazing ,insulation soffit,facia ,new kitchen etc aditionally is on a larger plot with both front and rear vehicular access where as the other bungalow is still 1988 yet on Zoopla is considered to be of a higher value .What ever they use to detirmine value is not fit for purpose.Informing them of the inaccuracy of their information simply led to a waffle reply.

Ian · 23 May 2021

★★★★★ 1/5

Trustpilot

ZOOPLA NONSENSE JUST DOES NOT WASH

I see Zoopla is still trotting out the lack of data fib for properties where there is no estimate. The truth is Zoopla migrated their existing data to a new algorithm. Just like the Post Office Horizon system cock up existing data for properties like mine have vanished into a black hole. I just wish Zoopla would come clean and admit that their new algorithm is suspect and stop the nonsensical excuses.As an addendum to the above. I have just received a repeat of their cut and paste response from Zoopla. My house was built new in 2002. They had estimates based on the relevant data prior to the migration to the new algorithm. They will just not accept that their system has erased the original data on many many properties not just mine. Someone needs to audit this company's business practices and sharpish too. Unacceptable Zoopla. I wasn't born yesterday.

Mr · 20 May 2021

★★★★★ 2/5

Trustpilot

Having found a house to rent on your…

Having found a house to rent on your site I called on a Sunday. You were closed so I emailed straight away as I know this size house and area would be taken quickly. Monday came, I had no response so I called again. Had to leave a voice note with my name and number. No call back by the end of Tuesday. I received an email response saying that an agent will contact me within 2-3 days? Why so long to contact me? Go on the site again this evening to see that the house has already been rented. No communication other than a generic email and now I’m waiting for nothing.

Barbra · 13 April 2021

★★★★★ 4/5

Trustpilot

Property Information Updates

Credit where due - following earlier feedback that incorrect details were included on their website due to confusion over a large block of retirement flats on the same street, the listed addresses are now correctly differentiated (flats vs. houses), and my property has been excluded from the list, as not being valued or sold in the recent time period when shared data became available.

Geor_D · 31 July 2025

★★★★★ 3/5

Trustpilot

The house inspection system is untruthful and shoddy

The house inspection system is flawed,to many faults show up after purchase . If the system was a car you would be able to return it for a full refund but not with a house . It’s a fraudster heaven helped by independent but useless accessors ,whom should be working for the buyer not the seller . Truth is no where to be found which reflects badly on the agent ie You zoopla . Zoopla should be open with both side ,clearly stating that the truth about condition is a must as any hidden faults will be put right at the sellers expense, if not clearly shown and reported. Zoopla is badly let down but a shoddy business policy.

Jeffrey · 10 December 2020

★★★★★ 1/5

Trustpilot

Oh clever that I can’t stop your…

Oh clever that I can’t stop your unsubscribe because it doesn’t exist. Dishonest behaviour I’ve saved the link you sent.

Eddie · 29 July 2026

★★★★★ 4/5

Trustpilot

Zoopla doesn't reflect true values on all houses..beware

Zoopla is very useful as one of a number now of property research sites. However, it's not always accurate on house prices. I bought my wife out of half the share in our joint property 13 years ago when we separated and Zoopla are still showing that half as the full property sale value, despite my having contacted them to point out the error. They also don't have any way of adding a note to explain, which is very shoddy of them. So, don't believe all the prices they show, they may only account for a "fraction" of the true picture as they only work on "blind" land registry sale values and ignore comments..then they index that value as they think it should "on average" for the area. This can lead to massive over or under property valuations where properties differ, for many reasons, in a road.

Brian · 6 November 2020

★★★★★ 5/5

Trustpilot

Excellent property portal and great…

Excellent property portal and great stats and trends and analysis of local areas etc.My only 'issue' as far as it is one is that some property websites go far beyond the designated areas for searches. eg 'search for N10' will yield properties in NW8 for sale. When you're frantically trying to keep tabs on all out there - it can be rather frustrating to have that happen, and is a waste of time an ever increasing commodity especially at these strange times when most of us working are doing twice as much as we were.I don't know if this strictly applies to Zoopla - and haven't got the time to go back and rummage - so this maybe a little inaccurate - but all the property sites and experts will probable read this so they will see and know if it is them culpable for this. Zoopla is by far my favourite site in terms of a) user friendly b) nice to look at ie well designed c) hugely useful and d) never mind Zoopla emails landing.Thank you and keep up the good work!

TellItAsItIs · 29 October 2020

★★★★★ 2/5

Trustpilot

Valuations should be taken with a pinch of salt

Zoopla is good for searching for properties, however their valuations are abominable. In my road, the inaccuracies and variations in price are laughable. In my road, one property is valued at more than three times the value of a similar property in the same terrace, my own property's value has been questioned by potential buyers because of the low Zoopla valuation. They've also mixed up my property and the much smaller downstairs flat. This is skewing the value of my home.

A · 12 October 2020