Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHouse is far lower than it should be
House is far lower than it should be. Zoopla use sale indicators from recent properties sold in your postcode area, which i have many flats in my postcode and only two detached homes. My other neighbour sits in another postcode and the value of their property is off the scale by comparison.Zoopla also show my house as 3bed house and wont change it to 5bed it actually is. They say data is taken from 3rd parties but I've validated this and its simply not true.They are flatly refusing to do anything and claiming its not in there power to remove or update the data shown on their webpage.
Hairy · 10 July 2023
Agent replied · 24 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.A Zoopla house price estimate is our calculation of what a property could be worth. It’s designed to help sellers decide the asking price, and buyers decide what they could offer. Zoopla estimates are computer-generated, they are not formal valuations and shouldn’t be used as official appraisals in the process of selling or purchasing a home. They simply provide a useful starting point for researching the likely value of a home. Zoopla estimates are not the same as agent valuations.Here is a Help Centre article that will explain a little bit more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla are a law unto thier own...
Zoopla is a complete law unto their own. I have just checked the details for my house and the details are totally incorrect and will affect the sale of my property since that is one of the places that people go.All they could say is that they can't change the details which is a blatant lie so I have to suffer because of their incompetence.There was a point where people could change the details and I spent quite a long time ensuring that they were correct only for these idi'ts to do what they like.
Mick · 27 June 2023
Agent replied · 24 October 2024
Hi Mick,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotValuations are highly inaccurate
Valuations are highly inaccurate, misleading, and just designed to direct you to estate agents. Algorithm is archaic at best.
Paul · 20 December 2025
Agent replied · 23 December 2025
Hi Paul,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTerrible website - happy to waste flat buyer's time
Zoopla is a timewasting website as very few flats include the most important details, such as the annual service charge and annual council tax costs. You cannot search by this criteria; even though it is very simple improvement to implement. Every time I run a I search, I have to click into each individual property to look for the annual service charge, only to then find it's not there. This is a really important factor for flat-hunters, so I'm fed up with estate agents omitting this essential information. I then have to call or email, give them all of my details just to obtain the service charge, which then turns out to be extortionate. I currently pay 5K per year on my service charge and 2K on council tax. I wish to move somewhere to reduce my costs but so far I have clicked into around 50 properties and only 5 had the service charge. This is why I'm giving Zoopla one star as they're very happy to waste potential buyers time by not insisting estate agents enter this crucial information, which the agents already have.
London222 · 4 June 2023
Agent replied · 24 October 2024
Hi Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla = False Statements & Misleading Information!
Zoopla give out totally wrong information, based on its own averages, NOT correct averages proportionate to comparable, like for like properties or location! It is nonsense. They THEN have the audacity to publish last sold prices, juts because Land Registry has the information in the public domain! Yet, the best and biggest portal in the UK, Righmove, with around 120,000,000 million hits per month, compared to just 60,000,000 for Zoopla, protects sellers, should they request that the last sold price is not displayed. And Rightmove does NOT create false averages, or display information that may be detrimental to a vendor; Zoopla does! This nonsense has made me, as a vendor and property professional, instruct my agents to NOT use Zoopla, and this will be the case again! They also seem to duck questions about either subject, and also avoid answering a simple question: Rightmove has a 14 week rule, where a property can only be relisted as a new instruction AFTER that period of time. Zoopla refuse to state what period of time they require; why? And what is it, since many people are reading this? And before I finish, let me show readers here how wrong Zoopla are in their valuations, that they CLAIM are true! I live in a road of mainly three bedroom houses, some detached, some semi detached, with around four or five houses with four or five bedrooms, and ONE tiny unit that would be a studio. The studio has an average price (according to these clowns) of £525,000 and yet sold for £100,000! That must have been fun for the buyer, misleading them, too! The very best house sold for around £700,000 and I imagine they would have been pretty annoyed to have Zoopla shve £200,000 off, putting off buyers who THINK the property is, therefore, over priced! If Zoopla know this (and they do, as I have complained to them many times, and others have) why do they still, misleadingly claim, that THESE are averages? They are fals! It has to be LIKE FOR LIKE, and that includes number of bedrooms, whether freehold or leasehold, detached, semi, wreck, refurb! And why publish sold house prices, that, to the average man or woman, buying once, maybe twice, only, in a lifetime. may put them off a brilliantly, refurbished property that has had £100,000 spent on it, which is NOT reflected in their figures?! My advice, dump this lot, and the more of us that do, the better! Zoopla equals false statements, and misleading information!Update, following reply:Yes, I know all of that, and what you have stated is EXACTLY what I and thousands of others are complaining about! Zoopla's averages are wrong! They DON'T offer anything, except misleading information. You cannot bunch together studio flats, flats, houses, and mansions and create an average! That is false. You SHOULD categorise; thus - all two bedroom flats, all three bedroom houses, all studios etc! All you have done is cut and past the ubiquitous reply, and once again this proves Zoopla to be misguided, and false in its information!You did NOT address the fact you publish sold prices, without the permission of the owner, either! Just because a sold price is within Land Registry's information, you should allow sellers to remove this, just as Rightmove do.This is just another example of a failing site, created by the same man that created Cazoo, it is failing fast! Hence, many agents, now, refuse to list with Zoopla, and who can blame them when Zoopla gives out false information; verified by the reply sent to me!!
BlueSky · 25 May 2023
Agent replied · 24 October 2024
HI,Thank you for your further feedback and we're sorry to hear you feel this way.The data we use is authorised for publication under licence (Crown Copyright) from the Land Registry, who provide sale data for England & Wales on property transactions going back to 1995. We do not delete any Sold price data from the website, however, If you wish to remove your details from the public record you would need to contact Land Registry directly and we hope they can assist you with your request: http://www.landregistry.gov.uk/contact-us/formIt is the company policy not to give out the information on re-listing of properties within the For Sale/Rent section of the website. All properties are uploaded by the agent Marketing the individual properties and are required to abide by the code and conducts set out in their contracts.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPoor service if you challenge them
I contacted Zoopla because they had changed the value of my home to match a neighbouring property. This property is different to mine - has no garden, less historic features than mine (both Listed), no separate lounge, was on the market at the same time for £20K less, sold over 10 months later for £20K less than mine despite the rising house prices. I live in a converted Hall, so our properties are all very different. They agreed that there were disparities, so removed the records. I have had significant repairs carried out, including roof and wooden gutter replacement. They asked me to get a local valuation. I emailed them last month having had my house valued at a minimum £310K up to £325K by the most reputed local Estate Agent (award winner for the past 7 years in a row). Zoopla have refused to update my details. I registered a complaint via their survey, yet have had no response and my house is the only one on our street as showing as no current estimate. It feels like I am being punished for questioning their credibility ! They obviously altered the records which devalued my house by over £20K overnight, but now refuse to put it right. I also pointed out that their system has the wrong details for our street; our postcode is listed as a street 3 miles away in a nearby town, not under our street names. I used to trust Zoopla, but have serious concerns about the information they offer and their ability to deal with concerns.UPDATE IN RESPONSE TO THEIR REPLY BELOW: Whilst Zoopla claims to use sound information, that does not explain why they devalued my house price to match a different house on my street that had sold for a lot less? What computer told them to do that? The difference was noted before. They also agreed that something had gone wrong. My complaint is that they now refuse to put it right. I got the local valuation as they requested.Update in response to their direct contact: 06/04/23Basically refusing to do anything. They asked me to get a correct valuation, now send patronising messages telling me what Zoopla is for - I know what it is for ! Still refusing to enter the local estate agents valuation. Lets get this clear. Zoopla is the one that devalued my house by over £20K overnight. No search engine did that. My house sold for £20,000 more than the neighbouring property, which sold for £20,000 less 8 months later, as it is not the same as my house - mine was on the market for £20,000 more at the same time as this one ! The tracking was fine, until suddenly my house price has been reduced to the value of the other. Zoopla claims that this was caused by 'tracking local data' - rubbish. They admitted an error, now refuse to accept what the local Estate Agent has said !!!!!!!!UPDATE 12 April 2023Zoopla has offered to reinstate a value for my house - at the same price as the different house on my street which sold for £20K less (even more if you take into account the time difference ); and I have had major work done since I bought my house. They claim that they 'think' my house is now worth £40k less than the value given by the most reputed Estate Agent in our town. Absolute incomptetance !!!!!
Ruth · 12 April 2023
Agent replied · 24 October 2024
Hi RuthThank you for your additional comments.If you respond to my request for your contact details, then we can look into this for you.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI live at 9 glebe road Cm59hw and my…
I live at 9 glebe road Cm59hw and my house is valued at 700k but you value it at 535k even though I bought for 665k in 2022 , my next door neighbor number 11 a smaller house just sold there house at 660k but you still only value there house at 535k , how can anyone take you seriously when you are so bad at what you do
Peter · 13 November 2025
Agent replied · 23 December 2025
Hi Peter,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear you feel this way.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWhen I bought my 6 bedroomed house
When I bought my 6 bedroomed house, Zoopla site stated it was 6 bedrooms, 4 receptions with 4 bathrooms etc etc. Couple of months later they changed description to 4 bedrooms 1 bathroom etc etc.I emailed them with a letter from local estate agent and they said their system had just gone through some changes and that they could not put the correct details back on the website. Even emailed them the correct valuation from 3 local estate agents and they are still way off with the guesswork of valuation. Site is very untrustworthy and not to be taken as nearly correct in all areas.
Louis · 2 April 2023
Agent replied · 24 October 2024
Hi Louis,Thank you so much for taking the time to leave us your feedback. We're really sorry to hear you feel this way.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe worst company imaginable
The worst company imaginable! I own a letting agency and during the course of Spring/Summer '22 - Zoopla have not provided me with any service, no properties advertised on their site from ourselves and no help from their "support" team. During this time, Zoopla were paid full price and didn't attempt to get in touch or help rectify the issues.I gave notice and did not pay for the last 3 months, to which I finally got a response about my complaints. Zoopla's response was that it was a problem with us and that they wouldn't review or look into anything (this was about 4 months after the contract came to an end).The complaints handling and the service to the agents that pay them is diabolical - DO NOT USE!
Ellenbrook · 23 March 2023
Agent replied · 24 October 2024
Hi,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to help sort this out for you.We will DM you with a request for your account details in order to see if we can find a resolution.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMy house details are wrong
My house details are wrong, therefore the guessed valuation is wrong. I asked Zoopla to correct the details, they said they are unable to, I asked them to remove the house from their street data, they say unable to do this. I have reported this to Trading Standards. Zoopla are having ramifications on anyone trying to sell their house. On TV they say if you really want to know the price of a house look on Zoopla, that is also a wrong statement, their guessed prices are wrong. How is this company allowed to make statements about the type and size of a house that are completely wrong? They say their information comes from official sources, that statement cannot be correct as the data would be correct, EPC and HM records are correct, so why can't Zoopla get this right too? I sent proof, and yet Zoopla still state they are unable to change the data!
Jan · 24 January 2023
Agent replied · 24 October 2024
Hi Jan,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHave you ever gone on line and had a nightmare!
I went onto the Zoopla site and heartened by the offer of an instant quote ended up with estate agents around Swindon ringing me up, one even rang me early morning as I was getting out of bed. The instant quote on line is misleading!
Richard · 12 May 2026
Agent replied · 24 October 2024
Hi Richard,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAbsolute joke .
Absolute joke .. zoopla publish meaningless values that some stupid people go along with .. my house is one of 4 that are identical where we live . Mine is not overlooked is south facing unlike the others & better finished (as 2 are rented )& im listed as £30,000 less .. caused the loss of two sales in the past . Contacted zoopla although the rep was really helpful he could not adjust .. no point in your service zoopla hahaha joke !
Chris · 13 December 2022
Agent replied · 24 October 2024
Hi Chris,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation. For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is no different to the challenge facing an estate agent or surveyor when they visit a property.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Our house price estimates are a useful starting point for researching the value of your home but are not the same as an agent valuation. One of our Zoopla estate agents will be happy to provide the most accurate market valuation for you:https://www.zoopla.co.uk/valuation/If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot'Malicious Falsehood' under Section 3(1) of the Defamation Act 1952
I have now contacted Zoopla twice to advise them that they are posting incorrect information about my property. But they refuse to change it.
Sue · 21 September 2026
Agent replied · 24 September 2026
Hi Sue,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotI am using this w/s to obtain specific…
I am using this w/s to obtain specific information (very fussy on where we are moving to). I have waited all year for prices, only to find they were posted on the wrong postcode. I gave them the correct postcode and the entries have been deleted, not moved (not very helpful). bargaining chip when i start negotiating.
Kevin · 12 January 2026
Agent replied · 23 January 2026
Hi Kevin,
Thanks so much for leaving us a 4 star review.
We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
We're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. I have passed your comments onto the team who are responsible for our property experiences.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Wishing you all the best!
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotExcellent functionality - badly let down by letting agents not updating properties as let.
The site has fantastic design and features. Great UI, but terrible UX. The (major) problem is, more than half of the rental flats listed are simply not available. Agents rampantly promote their brand for awareness by listing flats that are already let. You call the agent and they say "it's let agreed", "it's under offer" etc. And the listings remain open like that for days and weeks. This despite Zoopla offering the agents tags for under offer/let agreed. Many agents even ask for your details so that they can promote other options - but they never call you back, so they are just gathering data and wasting everyone's time.Prospective tenants are left completely frustrated calling agents and mentally filtering the listings that are to be ignored. Zoopla could solve this pain point by adding an 'ignore' button on listings, for logged in users.Zoopla needs to clean up the data by strictly enforcing financial penalties on agents that do not update their listings as let agreed/under offer. Otherwise this is a marketplace full of spam. Zoopla lets users report "Property is no longer available" - but that doesn't solve the problem at all so it's quite useless.
K · 9 September 2022
Agent replied · 24 October 2024
Hi KDThanks for your feedback, and for reporting this issue to us. I'm really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017 and we will investigate.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHighly inaccurate- Waste of time
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k for a house which has been sold for 120k 3 years ago and then 168k this year.
Katie · 23 September 2026
★★★★★ 1/5
TrustpilotAmateurs
As an estate agent in Spain I always wondered why so few of our competitors chose not to use Zoopla to advertise their properties. The answer became very clear after 12 months of paying Zoopla to list our properties. In that time Zoopla generated a grand total of 7 buyer leads! We receive more buyer leads PER DAY from our other property portals. Zoopla is an absolute disgrace. They rip-off their clients and then fail to deliver results. They are also guilty of account mismanagement and we had several instances where we were incorrectly billed. This took many weeks to resolve. We weren't surprised to learn at the end of our terrible experience that our Zoopla account manager had also decided he'd had enough and left! Whether you are a property professional or a private buyer or seller, my advice to you all is to avoid these amateurs and don't waste your money.
Tony · 19 July 2022
Agent replied · 24 October 2024
Hi Tony & Sue,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAn awful unethical company
Zoopla is showing completely inaccurate information about my house. They list the wrong number of bedrooms and the type of property is wrong. Despite the EPC, Land registry, and estate agents showing the correct details, Zoopla have responded to say that they refuse to update information even when it is clearly wrong and misleading and they have also said that they are UNABLE TO CHANGE ANY INFORMATION ON THEIR OWN SITE! Clearly they cannot be bothered to do anything. Don't trust any information on Zoopla. Please beware that Zoopla's stated policy of not correcting factually incorrect data is not only unethical, but could affect the sale value of your property.
AJ · 11 July 2022
Agent replied · 24 October 2024
Hi AJ,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMy property is for sale on the zoopla…
My property is for sale on the zoopla site. After several calls from estate agent they are incapable of putting it in the correct county.
KeithMONTY · 21 August 2026
Agent replied · 24 September 2026
Hi Keith,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotProperty values of retirement flats
It is misleading to quote a value on a flat without distinguishing between RETIREMENT FLATS and ordinary leasehold flats since the Service Charges are grossly higher on the former, and have a huge effect on the resale value.
Bill · 22 May 2026
Agent replied · 24 June 2026
Hi Bill,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotLazy Valuations
House price valuations are absolute rubbish!Purchased my house from relation at highly discounted price. Valuation of my house on the Zoopla site is price I paid + small % increase since sale was finalised.That is not good information to be putting out into the public domain given that it bears no resemblance to the REAL value of the property.
Donald · 19 February 2024
Agent replied · 24 October 2024
Hi Donald,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotExtremely Bad Experience
Extremely Bad Experience, They do not have the time to speak to you, they only take a second and tell you " the property is on hold, will call you back" then the property still remains in lettings for weeks and weeks.
Elena · 18 April 2026
Agent replied · 28 May 2026
Hi Elena,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
★★★★★ 1/5
TrustpilotInaccurate website!
My current home shows on Zoopla as a 3 bedroom, it has never been a 3 bedroom and is a 5 bedroom. There is no option to amend or update any information. It is completely inaccurate and no way to change it. They say the information is from the land registry but it has never been what it says on Zoopla. It is ridiculous that you cannot amend your own home on there.
Sadie · 7 February 2023
Agent replied · 24 October 2024
Hi Sadie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTerrible
There is a word limit for messages. Poor website design, as there is a lack of information and features. We have no idea what bills are included and what aren't since these are not obligatory fields. The actual address of the property is not shown. Shady agencies like to post there.
Claude · 10 July 2024
Agent replied · 24 October 2024
Hi Claude,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
