Foxtons Elephant & Castle reviews in Southwark

Hi Barbra, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners: https://help.zoopla.co.uk/ Wishing you all the best! Many thanks, Zoopla Support

Hi Jay, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Jeffrey, Thanks for taking the time to leave us a review and we're sorry to hear about your negative experience. We would like to clarify that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites. All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you believe are not described correctly, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Alternatively, you may call the agent on the number displayed on the listing and ask to speak with their branch manager directly.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Brian,Thank you for leaving us a 4 star review and for sharing your concerns with us. We are pleased to hear that you like using our website for your property research. We also appreciate your feedback on the estimated house prices displayed on our site. Our aim is to provide the most accurate estimates. However, our estimates are not formal valuations and shouldn’t be used as such. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation.To maintain the accuracy and integrity of our improved Automated Valuation Model (AVM) it is no longer possible to refine or change house price estimates manually. Thus, the ‘refine this estimate’ feature has been permanently removed from our site. Renovations will take time to be recognised by the Automated Valuation Model.Nevertheless, we would like to discuss this further with you and we will now message you privately for more information.Many thanks,Zoopla Support

HiThank you so much for your detailed feedback and for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Please note that if we do not have any property listings advertised in a given area that match your specified criteria, the radius of your search will automatically extend on our site so that we can offer results as close as possible to your preferred location. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

Hi Eddie, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi, Thank you for your valuable comments. We're very sorry to hear that you haven't had a good experience using our website.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support

Hi David, Many thanks for your comments and for leaving us a 4 star review. It is great to hear you find our site and keywords this useful and informative. We truly hope we'll continue to assist you with all things property related.In regards to any property listed on our website or if you require its exact location, please ensure you contact the agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

Hi Sioux, Thanks so much for leaving us a 3 star review. We're really glad to hear that you've had a good experience and you find our email alerts so useful. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Paula, Thank you for your review. We're really sorry to hear you're having trouble searching for properties on our website and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support

Hi Chris, Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform. Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK. I’m sorry the agent you tried to reach hasn’t responded yet. We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here: Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/) We want to assist you further and will send you a direct message to gather more details. Many thanks, Zoopla Support

Hi Angus, Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Mehul,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi Ally,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support

Hi Melissa, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information. Many thanks, Zoopla Support

Hi Simon, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Please provide us with as much information/evidence as you can to investigate this issue for you. Our dedicated Compliance team works closely with agents to ensure their listings are compliant and address any concerns that arise.  Agents that repeatedly fail to meet our high standards will have their right to list properties removed. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Umar,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla SupportEdit replyDelete reply

Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi Craig,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897You can reach out to us at any time to get the latest estimate generated by the algorithm.Many thanks,Zoopla Support

Hi Bob,Thank you for your follow up.We can confirm that your Subject access request is being dealt with and you will have the full report sent onto your shortly.Many Thanks,Zoopla Support

Hi Lu,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support

Hi Craig,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We would like to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support

Hi SahadiThank you for leaving us your feedback.We prohibit property listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances. As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information. If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support