Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChristian Pengelly is the best ever
I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.
Sameh · 29 October 2023
Agent replied · 22 October 2024
Dear Sameh, Thank you for taking the time to leave a lovely review regarding Christian. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCan't thank Myra enough...
I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!
Yvonne · 25 October 2023
Agent replied · 22 October 2024
Dear Yvonne, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotNatasha and her team contributed to a positive experience
Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!
Ben · 25 October 2023
Agent replied · 22 October 2024
Dear Ben, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI cannot recommend Dexter's more as a…
I cannot recommend Dexter's more as a tenant. I always felt extremely looked after. The office was always quick to respond to any requests. They were always extremely kind, helpful, and generous. All I can say is a big THANK YOU. You made living in my rental extremely enjoyable. The Wapping office team is incredible. Natasha Bedneik, Racha, Alex and so many others, thank you, thank you, thank you. To all Tenants thinking of renting through Dexters, you wont be sorry!
Alexia · 24 October 2023
Agent replied · 22 October 2024
Dear Alexia, Thank you for taking the time to leave a lovely review regarding Natasha, Racha and Alex. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIf you are looking for an Estate Agent in East Dulwich your search is over, Dexters are the top of the menu. A Class Act, a fair honest business you can trust 100% all at a very fair price. I cannot recommend highly enough. Don't even think about using anyone else in the United Kingdom, these guys are the Best. A huge thank you to Cos Demou, and the most professional and intelligent Ms Emma Touray, Sandra Pearson and all the team, the very best in human beings and they absolutely know their stuff. I will never forget you, thank you David.
David · 23 October 2023
Agent replied · 22 October 2024
Dear David, We really appreciate you taking the time to leave such lovely comments about the Peckham Rye team. They will be so pleased to read your 5 star review and please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBrilliant team
Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.
Jennifer · 22 October 2023
Agent replied · 22 October 2024
Dear Jennifer, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotA total cowboy outfit
A total cowboy outfit. I offered on a property which was accepted only to be told 2 days later they had a better off so unless i offered my best and final it will go to the new person. This is not acceptable and a total waste of time and effort. Thank god i had not expended money on solicitors as yet.
Jackie · 16 March 2026
Agent replied · 21 March 2026
Dear Jackie, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotAlice is a brilliant sales agent and…
Alice is a brilliant sales agent and part of a professional and efficient team at Dexter’s in Tooting. She expertly navigated the sale of our flat helping us overcome any obstacles and keeping us and the other party well informed at all times. Gaz runs the team and was also always on hand for any advice or help as was the team. We were really impressed with the service with received in the sale of our flat and would use them again.
C · 20 October 2023
Agent replied · 22 October 2024
Dear C L, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOur big thank you to Natasha Bedenik…
Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.
Harmander · 19 October 2023
Agent replied · 22 October 2024
Dear Harmander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRai was incredibly easy to deal with…
Rai was incredibly easy to deal with and made the process as simple for us as possible.
Jack · 6 October 2026
★★★★★ 5/5
TrustpilotRepair of Side Gate
During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.
Patrick · 18 October 2023
Agent replied · 22 October 2024
Dear Patrick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDanilo - 5 stars for you!
The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!
Swati · 13 October 2023
Agent replied · 22 October 2024
Dear Swati, Thank you for taking the time to leave a wonderful 5 star Google review. Danilo will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSOOO Impressed
The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna
Rosanna · 13 October 2023
Agent replied · 22 October 2024
Dear Rosanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is a Joy to deal with
Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.
Amol · 11 October 2023
Agent replied · 22 October 2024
Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFinally fix after 2 weeks of no "hot water"
I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.
Tony · 11 October 2023
Agent replied · 22 October 2024
Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!
JS · 9 October 2023
Agent replied · 22 October 2024
Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Gambardella and his Property…
James Gambardella and his Property Management team have been brilliant looking after my wife's investment flat in Twickenham. It is a managed Block and they have been brilliant working with the external management company when we had issues with another flat causing damage to our flat. They are always one step ahead with their advice on new legislation and regulations and ensure our tenants are also well looked after and feel supported. We have total confidence in the Dexters PM team and this has taken any pressure away from us with our investment. Thanks James and team, Brandon & Louise
Brandon · 9 October 2023
Agent replied · 22 October 2024
Dear Brandon, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and James will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Dexter's Estate Agent for my property purchase, and I couldn't be more satisfied with the service provided.
Zazy was extraordinarily honest and approachable throughout the process. He took the time to answer all my questions truthfully, and I truly appreciated his willingness to follow up on any uncertainties we had. His transparency made the whole experience much easier and more reassuring.
Sandra was also a standout. She efficiently supported the processes of completing the purchase, ensuring that both the buyer and seller were well-informed. Her honesty and politeness made a significant difference, and her support continued throughout the entire transaction, which was incredibly helpful.
Overall, I am very pleased with the way Dexter’s conducted themselves. Their team's professionalism and dedication to their clients is commendable. Well done and thank you for the outstanding service!
Spencer · 9 April 2025
★★★★★ 5/5
TrustpilotHampton Hill property let
This is the first time I have used Dexters to let out my property.After a couple of hiccups initially dealing with different individuals at Dexters, my point of contact now is Stacie White.Nearly 2 months in and Stacie has been amazing! She listens, takes notes, makes suggestions, communicates accurately and regularly, knows exactly what I’m thinking and has made the process up until now, smooth and painless.I would definitely recommend her! Tenants are happy and I’m happy.Thanks Stacie!
A · 26 October 2023
Agent replied · 22 October 2024
Dear A V, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGeorge and Verity
George and Verity, from branch in London well deserve a 5-star award. As a buyer from overseas, they provided us a lot of information and assistance which made our purchase as smooth as possible, In particular George, he’s quick in response and advise us on time. Even after the deal, George is also responsive and devoted to assist on our enquiries such as applying electricity, water supply etc.I would like to give George more credits. As a buyer from overseas, we have a lot of questions for him after we have moved in the apartment . George has been so dedicated to follow up and advised me without delay and with good advices. Thank you very much George
Polly · 29 September 2023
Agent replied · 22 October 2024
Dear Polly, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George and Vedrity. We hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
Trustpilotresponsive and prompt services
Have been using Dexters in Ealing for a few years now. Despite with a bad tenant they got for me (with significant rent arrears), but that was not something people could foresee. Overall I am happy with their services - they are responsive, and when problems occur, there is always someone available to take responsibilities. Special thanks to Alex and Michael who have been very helpful with my initiating my debt collections and court hearing with the previous tenant's rent arrears
Lisarain · 24 September 2023
Agent replied · 22 October 2024
Dear Lisarain, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. We take on board all feedback. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Isleworth is brilliant thank you Zain, Janine and Sonia
Don't choose any other estate agent but Dexters. The Isleworth branch is particularly excellent. I got valuations from multiple estate agents until I saw Zain from Dexters. He was professional, straightforward and fair.Throughout the selling process there were a number of snags - none of which were the fault of Dexters but nonetheless, they were there to advise and help whenever I needed. Sonia was fantastic in pushing the sale through. Janine played an instrumental role getting the sale of my house over the line. The number of unforseen issues encountered that were dealt with by Dexters, I don't think we'd have got this sale over the line with any other estate agent.A special thank you to Zain, Sonia and Janine.Also very helpful were Danny, Gemma and the friendly kind ladies who answer the phone. The best estate agent in the area hands down.Kind regards AK and IB
A · 24 September 2023
Agent replied · 22 October 2024
Dear A K, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Isleworth office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMalachi was excellent at helping to…
Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!
Enkay · 6 October 2026
★★★★★ 5/5
TrustpilotSpecial thanks to Sophie
Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie
James · 6 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.