5/5
GoogleTop job on listing my property; would reccomend.
Agent replied · 11 October 2026
Dear Luke, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Trusted Agent profile · Southwark
Dexters Peckham Rye Southwark reviews
★★★★★
2,002 reviews across 3 platforms
2 Barry Parade, Barry Road, East Dulwich, London, SE22 0JA, Southwark, SE22 0JA
Dexters Peckham Rye's office in Southwark, at 2 Barry Parade, is rated 4.4 out of 5 across 2,002 reviews on three platforms, including 273 Google reviews rated 4.9.
273
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,727
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Google5/5
TrustpilotVery happy with Dexters.
We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.
Agent replied · 22 October 2024
Thank you for your brilliant review in relation to Marco from our Property Management Team and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotThe worst agency ever.
It's with great and deep sadness that I see myself forced to leave a bad review.
1/5
TrustpilotShambolic and shady customer service which comes from the top of the food chain
Putney office. In no way different from any other branches. I completely agree with all previous reviews and the fact that positive reviews are fake. It can easily be distinguished by the fact that positive reviews are written by the reviewer who has either a single review or maximum 3 reviews. It is disgraceful that Dexters might be employing people to boost their damaged reputation. ANYONE WHO EXPERIENCED dexters HORRENDOUS CUSTOMER SERVICE SHOULD REPORT dexters TO THE TRADING STANDARTS. EVEN IF YOU ARE NO LONGER THEIR TENANT OR COMPLETED SALE/PURCHASE, PLEASE REPORT dexters TO THE TRADING STANDARDS. THE MORE PEOPLE WILL REPORT THEIR CASES, THE QUICKER dexters WILL BE INVESTIGATED AND APPROPRIATE ACTION WILL BE TAKEN.The same old thing as with the rest of the tenants, repairs takes months to be arranged - as an example it took two months to repair the oven (and 7 months later we have still not received stickers to be able to use an old oven at least for Christmas) and a month to repair a thermostat in the shower so we were not able to take shower. I am not mentioning about other repairs that took 7 months to resolve and some of them have still not been completed. Numerous contractors were sent, who continuously took pictures and had no liaison with the previous contactors wo had been at the property and every time I had to baby Dexter and contractors to make sure the repairs were arranged as Dexters were constantly overlooking or forgetting to arrange essential and major repairs. Last repairs which took 7 months (I am not kidding) to be arranged have still not been completed. Yet, these 9-5 workers dare to threaten that if we arrange repairs ourselves we would not be allowed to deduct it from the rent which is not for Dexters to decide anyway. I tried to reach the management but it is a bad as the rest of the rest organisation, the director responsible for the properties within the area in which we live (I am still wondering who on earth appointed him to be a director) has no manners, rude and abrupt. Dared to question me why did I have to use the washing machine that was jumping and making horrendous noise in the evening and was waking up our child and not during a day and why didn’t we do the repairs ourselves when I told him the repairs were easy, simple and straightforward. I would appreciate that customer relations do not send generic responses about how supposedly everything has been resolved and that all repairs have been down to the landlord which I have hearing for 7 months. No need to confuse the readers and cover up your shady and shambolic customer service. Everyone know it is all untrue.Update in response customer relations generic response: the fact that you supposedly can not locate who I am just proves your constant disorganisation and inexistent customer service. Stop creating positive reviews, it is not going to help dexters. Everyone are aware what you are up to.
Agent replied · 22 October 2024
Dear Vlada, Thank you for your review although I am disappointed to hear your experience with our Putney office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at asmachughtai@customerrelationsteam.co.uk and I will ask him to get in touch with you directly. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotRental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Agent replied · 22 October 2024
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service, especially Christian Pengelly who is always available and ready to help.
Agent replied · 22 October 2024
Dear KA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEdward did a phenomenal job selling my house. He was quick, efficient, honest and always at the end of a phone no matter what. Would thoroughly recommend and made a stressful process as simple as it could be. Thank you.
Agent replied · 10 December 2024
Dear Lauren, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotTenancy Renewal
We couldn't be happier with our tenancy renewal experience with Dexters. Their professionalism, responsiveness, and commitment to ensuring tenant satisfaction are truly commendable. We would like to particularly acknowledge the great efforts of Bobby Nizzar in the Tenancy management team and John Pires - the Director of Lettings at Dexters Hammersmith. Thank you both!
Agent replied · 22 October 2024
Dear Omair, Thank you for taking the time to rate your service with our Hammersmith office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
5/5
GoogleI am currently in the viewing stage, and my experience with Dexters so far has been positive. Edward Torry showed us around two lovely properties over the course of an hour, was prompt, professional and easy to communicate with.
Agent replied · 24 December 2024
Dear Sabina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Agent replied · 22 October 2024
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters team are now first rate.
Dexters have managed our property for many years.Whilst there were issues over the last rental, this has been more than compensated by their new manager Christian Pengelly. He has personally been knowledgeable, proactive and extremely helpful. His team has come with him to now provide the best of service. I have no hesitation in recommending Dexters to anyone with property in Ealing.
Agent replied · 22 October 2024
Dear Lancing Household, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Agent replied · 22 October 2024
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters City of London
I was moved into a flat that developed a severe damp and mould problem after a couple of weeks. It turned out that there was a major leak coming from the property next door that already existed before I moved in. The place became really humid, mould patches appeared everywhere, and tiny hairy damp bugs crawled into my belongings, including my electronics, shoes and photo albums. An industrial dehumidifier was installed to dry the place out, which was deafening and made me sweat every night in my sleep. It was absolutely brutal, and would have brought many people to breaking point. I did not receive any support from the Property Management manager during any of this, and she always stuck up for the landlord! The property owner is the calibre of people Dexters chooses as its landlords, at least in London. Even if you find a place online you like, take a bit more time and choose a different agent!
Agent replied · 22 October 2024
Dear Sir/Madam, I am sorry to read your comments and would like to look into this further for you. If you could please contact me at customerrelations@dexters.co.uk directly with more information, I can ensure that this is investigated by the appropriate person. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Agent replied · 22 October 2024
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service. Helpful, reliable and very professional.
Agent replied · 11 October 2026
Dear Michael, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleWe worked with Ed Torry and he was so great from start to finish. This was my first ever house purchase and Ed was always available to answer questions, chased people when needed and was just a joy to work with. I’d definitely recommend.
Agent replied · 22 October 2024
Dear Olivia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Peckham Rye office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Agent replied · 22 October 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Agent replied · 22 October 2024
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Agent replied · 22 October 2024
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotStreatham branch
Lauren was a great help in the moving process and made everything really quick and easy. Thanks!
Agent replied · 22 October 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Agent replied · 22 October 2024
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Agent replied · 22 October 2024
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy partner and I dealt with Cathy Wardle at Roy Brooks and found her friendly, helpful and professional. She shared her insights and what felt like honest opinions on the property but also gave us time and space to consider it ourselves. She looked into our follow up questions afterwards and got back in touch with answers immediately. A breath of fresh air.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a fantastic sales experience wit Roy Brooks recently. Liz Marshall and the rest of the team were extremely professional and we always had the feeling they were working for us throughout the sale instead of the buyers as is sometimes the case. Thanks to Liz, Felicity and the rest of the team @ Roy Brooks. We will always come back.PositiveResponsiveness, Quality, Professionalism
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