Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

Trustpilot

Aarati has been so great and helpful

Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!

Grace · 30 June 2023

★★★★★ 5/5

Google

The team at Roy Brooks were fabulous for the sale of my flat earlier this year. In the midst of a tricky time and our buyers falling through numerous times due to COVID, they remained highly responsive, maintaining the same level of attention and professionalism throughout the sale. And we sold out flat in the end for just a tiny bit below the asking price :)PositiveResponsiveness, Quality, Professionalism

Anna · 23 October 2021

★★★★★ 5/5

Google

I had a great experience woth the Dexters team! Luca from Dexters was the estate agent I was in contact with, he was really friendly and responsive, and made communication with the seller easy despite a long winded purchase process. Thanks a lot!

Chloe · 3 December 2024

★★★★★ 5/5

Trustpilot

Flat purchase experience

We recently purchased a flat via Dexters in Muswell Hill and were very happy with the service we received. Our contact Roland responded promptly to all our enquiries and requests and generally maintained communication and liaised with the seller for us throughout the process which definitely reduced the stress of our purchasing experience

Jane · 21 June 2024

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 5/5

Trustpilot

Donalina has been really helpful…

Donalina has been really helpful managing tenants in our rental flat in Kingston. She is professional and knowledgeable, we are very happy with the service.

Emma · 20 February 2023

★★★★★ 5/5

Trustpilot

I cannot praise the team at Dexters at…

I cannot praise the team at Dexters at London Bridge enough. I approached them as my then tenants were due to move out just after the first covid lockdown and the market was suffering. My other estate agency could not find tenants for me. Dexters were working in the office and after office hours whilst my other agency were only coming into the office only once a week and doing virtual viewings. After I made the switch, Dexters found me tenants very quickly, and I only ended up with a 1 week void. Every member of staff that I have spoken to has been really helpful and friendly. This year my current tenants are due to move out soon. Dexters have new tenants ready to move in right away for me. Very impressed with the service. Wish I had found them years ago. Would highly recommend. Thanks especially to Bobby, Alex, Tony and Ida whom I have dealt with on a regular basis.

Julia · 16 May 2022

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Google

During our house purchase, Stacy was responsive, proactive and kept us informed throughout, despite a few issues with the chain along the way. A pleasure to deal with.

Chris · 23 October 2022

★★★★★ 5/5

Google

Roy Brooks and especially Liz were helpful and proactive the whole way through the process of selling my house and made a potentially stressful experience much less so

Alex · 23 October 2022

★★★★★ 1/5

Trustpilot

Devils with Angel Smiles

I was used. No other way to say it. I found a property that was listed by Dexters. I made an offer, it was accepted and I paid a deposit and signed a contract. However, shortly after it turns out that the Landlord pulled out. It would appear that there was dispute between the Landlord and Dexters. I was consoled and told that if I saw it again that I should go for it and they would be happy to provide the background check information they had done to make the process faster. As it happened, the same property did end up back on the market with another Agency. I reached out to who I thought were helpful agents to get the background information promised. I made another offer, it was accepted, and when due to sign the Landlord pulled out again stating that Dexters had emailed reminding of a clause stating they deserve their full fee. Dexters never did send me the information promised, but instead wanted money from the Landlord who in turn refused to rent to me because of this clause. I suspect Dexters only made the offer of the background checks so they would know if I made an offer on the property so they can get the fee, which they won't and I won't get the property that I now twice have lost because of these tactics. I honestly have no words for how frustrated and annoyed I am at myself that I trusted them and it cost me my new home. Do not trust them. Do not get used.

Tom · 22 April 2022

★★★★★ 1/5

Trustpilot

Bad experience with Dexters & renting

From what I was told by an estate agent at Twickenham, Dexter's referencing process could discriminate against people with disabilities and chronic medical conditions. If this is happening they would be breaking the law.I've rented with them now for 3 years. Never had a problem, paid my rent on time. Been a good tenant. I got COVID last year (February 2021) and was severely ill and hospitalized for over a month. COVID exacerbated a condition I have and I'm still incredibly unwell and need surgeries. I've been in and out of hospital a lot. Our tenancy is up in April and we asked to go onto a rolling contract so that we can find somewhere suitable to live. The horrible landlord demanded to view the property (that's normal and fine) but due to him being incredibly rude to us last time, we requested the estate agent comes instead. He agreed and we set a date. But I had to change the date due to being called into hospital for an emergency treatment. I offered the following week. I then had a call from the estate agent to say the landlord had rejected my request for a rolling contract and wants us out by June 1st. I was then advised by the estate agent at Twickenham branch that I would likely not pass their tenancy referencing, "because I'm currently not working " I CAN'T work right now. I have EoE and haven't been able to eat or drink properly for over a year. I faint, I'm weak and too unwell to so I've stepped back. I've got plenty of money going through my account and continued paying rent but she said no, it's not taken as payment and neither are my universal credits, which I've been on since becoming poorly. I have 3 times the amount if money going through my account as my fiance who works full time. I was told I would need a guarantor if I were to apply with them again. This is so humiliating and I've never needed that before. I called head office to check this information was correct. They tried to justify it saying "they have to protect their landlords." This is highly insulting and completely unfair. What do people with disabilities do? I've not worked in over a year but have my own company and many companies wanting me to work for them once I'm well but I CHOSE to take a break to focus on my health and knowing how poorly I am, I couldn't imagine being well enough to work right now. I have since been contacted by someone higher up at Dexters who said that what I was told is not correct and that Dexters does not discriminate against anyone in this way. He is very nice and has offered me a lot of support, I will try applying for more properties through them but If I do have any issues with the fact im unable to work, I am prepared to contact media and have already been working to lawyers regarding this.We now have him and the horrible landlord coming over next month, as it seems the landlord demanded it. I'm scared of this man as I find his manor intimidating but as I say, there is no support for tenants. Our feelings aren't taken into consideration. I was asked to edit (basically censored ) by Trustpilot so I cannot tell you what happened in it's full but I will say, I think it's really unfair when people can't tell their experience on these things because you're told to change it. There really is no justice or support for people with disabilities and if we speak out were censored. For now, I will just have to see what happens with my searches through Dexters.

Mimi · 16 April 2022

★★★★★ 1/5

Trustpilot

Lacking knowledge & service

Lacking knowledge & serviceAwful through & through. The Lettings’s staff don’t have a clue on legislation or the correct way to do anything. My son was forced to sign to stay in in the property after the end of the fixed term. They would not listen and would not let his tenancy roll on, as he was legally entitled. They threatened him with eviction leaving him no choice. Appealing behaviour and totally unprofessional. They really need to train their staff to conduct tenancies in the correct manner. Their properties are overpriced and they encourage landlords to be greedy with no consideration for the tenant. Staff are rude and unhelpful.

G’girl · 15 April 2022

★★★★★ 1/5

Trustpilot

Horrible experience for tenants

Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.

Dominic · 13 April 2022

★★★★★ 5/5

Trustpilot

Eunice Sona was very responsive with…

Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!

Amelia · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent!!

Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!

Frank · 14 February 2022

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful

This company needs to be regulated more closely: 1) leaving properties up on searches (Rightmove and Zoopla) that have already been leased; 2) insisting that the market is only accepting 2-year leases; 3) organising home viewings with rude and unwilling employees; 4) sending out emails not related to our search and calling randomly at all hours. Nobody in any of these offices (Teddington, Surbiton, Twickenham etc) were helpful or ambassadors for their brand. Very unimpressive and lots of change required.

Max · 4 April 2022

★★★★★ 5/5

Google

Edward Torry was an incredibly friendly and helpful Estate Agent!

Holly · 25 February 2024

★★★★★ 5/5

Trustpilot

5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️

Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.

Adlan · 25 April 2024

★★★★★ 1/5

Trustpilot

Worst Estate Agents in London

Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.

Js · 25 March 2022

★★★★★ 5/5

Trustpilot

Great Comms

Thank you Jessica for your amazing communication and urgency when we needed a new boiler!

Clementine · 30 October 2023

★★★★★ 5/5

Trustpilot

Although I seem to have been dealing…

Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))

David · 25 October 2023

★★★★★ 5/5

Trustpilot

Attentive and timely support

I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.

Marco · 17 November 2023

★★★★★ 5/5

Google

I have viewed a few properties advertised by Roy Brooks and all the agents have been lovely. In the end I have purchased one of the apartments. I was mainly liaising with Harry Cartwright, who has been courteous and professional throughout the whole process. He was extremely responsive and diligently provided all the information required. I would highly recommend him and the agency.

Graziella · 23 October 2023