Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

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Rasel Islam

Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!

Lucero · 6 July 2023

★★★★★ 4/5

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5 stars to Dexters

5 stars to DextersMy first time with Dexters and so far everything has been such an amazing experience, all the process from the beginning to end has been very smooth and easy to follow without any complications, If you are about to start your renting journey I highly recommend you Dexters Clapham high street specially Michael Evans and Olivier Babylone thank you for your valuable help.Anderson

MY · 10 November 2023

★★★★★ 2/5

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Our move-in day was shambolic

Dexters Battersea told me two weeks before my move-in day that I could get the keys from 8am. After hearing nothing more, my fellow tenants followed up the night before at which point Dexters moved key collection to 1.30pm. Then, at 11am on move-in day itself, they delayed it to 4.30pm. By this point I had already started moving out of my previous house and had to return those keys, so had nowhere to go the whole day. I had to spend £20 on parking fees in the interim, which Dexters refused to refund. It ruined my family's plans too - they travelled four hours to help me move in the morning. The cause of the delay was Dexters not arranging for essential works to be done until 2am the night before, and Dexters not arranging a professional clean and inspection until the move-in day itself. Dexters did not accept responsibility and refused to refund the parking fees or provide compensation. A disappointing experience that caused much unnecessary stress. Ironic given they asked me to write a five-star review after we agreed the offer.

Ewan · 20 October 2024

★★★★★ 5/5

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Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

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Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

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Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

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Very happy

I am very happy with Dexters as a company overall. However, Lucy has been particularly very helpful with my situation. Very reliable! Thank you

Kiki · 1 June 2023

★★★★★ 1/5

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Avoid Dexters Cricklewood

This is a review for the Cricklewood branch in London.We are finally out of the property and since they will not return my deposit I have no issues to say what I had to keep for myself since the beginning.First of all their credit check company it's a failure, get ready to send 3000 emails that the will never see.The agent that showed us the property said all the walls and carpets will be repainted and cleaned or replaced, nothing of that happened. And of course he asked for 5 star review of his "job".When we tried to renew the contract took us more than 2 months to fight with the credit check company again, with them saying that we never filled up any paper. And we send proof and screenshots that all was fine and done in time. They probably make us fail the check to relist the house at £500+ more than what we pay since the prices are increasing in the area.At the moment, after 3/4 weeks that we left the property I'm still waiting for an inventory check that they told me will come after a few days. I have NO hope to see my deposit back, and they are not helping us in any way even if they are cc'd in the email that we are exchanging with the owner of the property.AVOID THIS COMPANY AT ALL COSTS DO NOT GIVE YOUR MONEY TO THEM. DO NOT TRUST THEM, THEY WILL BE ALL HELPFUL IF YOU VISIT THEM AT THE OFFICE BUT THE MOMENT YOU LEAVE THEY WILL NOT CARE ABOUT YOUR ISSUES.If I could I would give 0 stars

Antonio · 24 August 2022

★★★★★ 5/5

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Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023

★★★★★ 5/5

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Great property manager! 5 stars

During our 3.5yr tenancy in a house managed by Dexters Twickenham we had various property managers handling our queries, however our favourite agent, who always went above and beyond for us was Harley Baker. He was so professional and efficient. Always keeping us informed on the progress of our queries and nothing was ever a problem for him. His friendly mannerism was always welcoming and he really understood our point of view. Any tenant or landlord would be lucky to have him manage their property.

MARIA · 19 August 2022

★★★★★ 1/5

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Dexters…another third rate estate agent

We have bought and sold a number of properties over the last 30 plus years with differing experiences. None of these have been particularly positive. We hired Dexter’s in London Bridge in April 2024 as they seemed to come across from the outset as if they genuinely seemed to know what they were doing. Being at the top of the chain in central London with no property to buy, the process should have been relatively straightforward. After some initial viewings we received an offer within the first few days although we had noted the complete lack of agent knowledge during the viewing process as we heard the answers provided to viewers over our Ring security cameras. An example: viewer asked how old our 1920’s property was. Answer…late 1960’s, and so on. Basic stuff and quite astonishing !I negotiated the offer with the agent who seemed to think a significantly lower price to the one we had set might have been acceptable. Having made it clear it was not, we accepted pretty much what we were asking for in the first place. I should not have needed to have held that conversation. As is the way in England & Wales a buyer can pull out of the process at any time leading up to exchange. Needless to say that after 6 weeks of engaging with solicitors and getting everything ready, our buyers pulled out of the sale with no reason given. We believe they couldn’t get their mortgage agreed and had not been vetted properly by Dexters. They didn’t agree of course. We accepted another offer 2 weeks later, in June. The buyers had their leasehold property under offer. The next few months were painful to say the least. Our solicitors did all the work and were extremely responsive, going above and beyond chasing the buyers solicitors who in turn chased at the bottom of the chain. The leasehold nature of our buyers property made things needlessly complicated with their buyers solicitors taking an eternity to get anything done. This was not helped by the shockingly poor leasehold management company being involved, L&Q. Our buyers were as equally frustrated as we were, having got everything into place on their side and wanted to be in no later than September as they was expecting their first baby that month. Notwithstanding this, throughout the whole process we were never kept updated by Dexters. We constantly had to chase them and they seemed to have entirely forgotten that we were their clients. Out fixed rate mortgage deal expired during this process resulting in significant additional mortgage cost plus paying double fees to our solicitors due to the first sale falling through. The silence from Dexter’s was appalling. It is high time estate agents were required to be both professionally qualified and licensed. It seemed to us that paying the estate agents (for doing very little) more than 3 times the amount of our solicitors not only grossly unfair but inequitable and nonsensical !Our solicitor did all the work, the agents didn’t appear to give a damn. After more than 6 months from the time our property went on the market, we finally completed in early October and we hope our buyers have recovered from an unnecessarily convoluted and stressful experience. So much for a “straightforward process”. Dexters “client service” was singularly absent. We would not recommend them to anyone.

Simon · 17 October 2024

★★★★★ 5/5

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The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023

★★★★★ 5/5

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The best estate Agent I have dealt with…

The best estate Agent I have dealt with so far. Genuinely nice people. Alexandra, very politely and welcoming lady. Emanuel, his name sounds like Emanuel, he showed me a property, very calm and nice young man who was immediately trying to get me to see another property because I complained the house I was viewing is too small. Finally John who I also spoke to at some point is such a lovely human being. Not sure what Dexter office these guys are based in, but I viewed property close to Kensington Olympia/ West Kensington area. You would be in good hands if you come across them !

MARI · 15 August 2022

★★★★★ 1/5

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My experience with Dexters has been a complete disaster

I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.

Jakob · 15 August 2022

★★★★★ 5/5

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Great estate agents

Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!

Amelie · 16 May 2022

★★★★★ 5/5

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Would throroughly recommend Dexters

We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters

Pippa · 9 August 2022

★★★★★ 5/5

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Just got successfully through a hard and long sales process

I have just sold a property with Dexters (Streatham office). Neda and Frances found me my lovely buyers with their professional and friendly stance and from then on I had most to do with Esta Robinson. She was tenacious ( some aspects of my sale needed quite a bit of re-negotiations on both sides), optimistic of a successful outcome ( proved to be correct) and at all times demonstrated a real 'can - do' attitude. This stance certainly rescued the sale at times. Esta communicated clearly and frequently with all 3 of us involved in the sale and kept us in the picture. She is a thorough professional who does not give up easily and works fairly with both sides. A pleasure to have encountered her.

Anne-Marie · 3 August 2022

★★★★★ 5/5

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A big thank to Donalina for being so…

A big thank to Donalina for being so professional on dealing with an issue regarding my property.

Rima · 17 November 2023

★★★★★ 5/5

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Property Manager Indre is very…

Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.

A · 24 October 2023

★★★★★ 5/5

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Recently moved out of a Dexters property - very satisfied

I recently came off a lease contract for a property managed by Dexters. In the UK, the service you get as a renter is oftentimes sub-par, however, Dexters in my experience is a remarkable exception. Even though I was "just" a renter of a relatively low-cost property, I was treated respectfully by Dexters staff, and if there were disagreements, i.e. when it came to the deposit reimbursement, they did everything to resolve the issue quickly and satisfactory. I want to especially mention Monika, who was my primary contact for property management, and Paul, who was the letting agent. Both did their utmost to make the often unpleasant realities of renting in London much more enjoyable.

Markus · 7 October 2024

★★★★★ 5/5

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Excellent service from Bailey Stratton!

Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.

Alina · 19 October 2023

★★★★★ 5/5

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Great experience with Sophie Ling

A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.

Indrani · 23 February 2022

★★★★★ 5/5

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Prompt Response!

We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.

Ricardo · 17 October 2023

★★★★★ 5/5

Google

We had a great experience with the Dexters team. Great communication, managed our sale incredibly well and kept things moving when the chain was stalling. Luca especially was a huge help in communicating between the chain and ensuring our sale all went through. Thank you!

Lizzy · 19 November 2024