Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

Trustpilot

Tia _ Exceptional customer service

Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.

Alessia · 26 July 2022

★★★★★ 4/5

Trustpilot

What a good and bad experience with Dexters Surbiton?!

I have rented a house through Dexters Surbiton Estate Agents and have some issues with them for over 2 months. So i decided to leave a 1 star review here and i got reply from them within a day. Their branch manager Tom Lelyveld jump in and handle my case. I'm appreciated his efficiency such as one main issue been struggling over 2 months and not even have a little progress but Tom just takes 3 days to solved.Of course I'm not satisfy with the renting process but I must give 5 stars to Tom Lelyveld.

Joe · 4 March 2022

★★★★★ 5/5

Google

Ed Torry was extremely helpful, polite and professional. Would recommend.

G · 14 February 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean - Hampton office

Alistair Maclean in the Hampton office has been an absolute pleasure to work with on a recent sale. Always available to help at every stage of the transaction and keep the sale moving. As a solicitor, Alistair's proactive attitude and solutions based approach was refreshing. Alistair's input was a significant factor in achieving a result for all parties and I cannot thank him enough for his efforts. Highly recommend!

Raam · 11 May 2023

★★★★★ 5/5

Trustpilot

Monica - West Hampstead branch

Monica at the West Hampstead branch has been exceptional at being on hand to help and going the extra mile to help us resolve issues and make our experience stress free. We always felt she was fighting our corner and taking care of our needs rather than being a faceless estate agent. Thanks!

George · 21 May 2024

★★★★★ 5/5

Trustpilot

I can’t fault Jessica Beau Wright since…

I can’t fault Jessica Beau Wright since she is my property manager I know I am in safe hands. She has been very helpful and responsive at everything I’ve needed. I am extremely at ease and am very pleased with the way Jessica handles all the issues with the property and I appreciate that she always keeps me in the loop. Thank you

Liv · 17 October 2023

★★★★★ 5/5

Trustpilot

I have been dealing with Dexters…

I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.

Jimmy · 25 June 2024

★★★★★ 4/5

Trustpilot

Zendeca is our agent and has been…

Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly

Elaine · 16 October 2023

★★★★★ 5/5

Trustpilot

Jamil has been an absolute pleasure to deal with

I am relatively new to my dealings with the Dexters Muswell Hill team and so far my experience has been really good. I have been dealing with Jamil and can honestly say I am incredibly impressed with his professionalism, courteousnes and overall calm demeanour. He is making my experience super pleasant and is not only knowledgeable but is super proactive and patient. I look forward to continuing to build a long standing relationship with Jamil as I truly believe he has my best interests at the forefront of his mind.

Anita · 18 February 2022

★★★★★ 5/5

Trustpilot

I am highly satisfied with the personal service

I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.

Angelika · 6 June 2024

★★★★★ 1/5

Trustpilot

Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023

★★★★★ 1/5

Trustpilot

NEW GRENFELL:BUILDING AND RENTAL/SALES FRAUD OAKLANDS RISE NW10 6FJ NEW BUILT (H&F COUNCIL)

Dear All (addressed to Mayor of London, H & F Council, Folio, NHG, Dexters,…)when I moved into my new flat on the 1st December 2021, I FOLIO London-Notting Hill Genesis-DEXTER (these 3 companies are behind the scam) left me 4 days without heating and hot water.Since the 14th February, all residents at Oaklands Rise NW10 6FJ, and this means over 600 people (private tenants, social housing tenants, children,elderly) have been left without heating and hot water.Every building inspector, developer and H & F Council know, that this location in the middle of an industrial center and railway works HAS ALWAYS BEEN A NO TO BUILD AREA. H & F Council refused the building of a football stadium on this location. The last buildings that were built on this desolate land which is next to the Union Canal and above major Thames water passage ways was a hostel for prisoners who had served their terms. During the war, there was an amunitions factory on the land.FLOODINGS ARE BOUND TO HAPPEN AGAIN AND AGAIN. ON 14th February the only plant room for all buildings was flooded with Thames Water sewage. All pipes and electrical equipment was under water. The underground car garage had water in it, and so the empty shop area at the front.PYTHE WHO BUILT THE NEW FLATS MADE LOTS OF BUILDING MISTAKES. RESIDENTS NEAR THE TRAINS ARE HAVING RATS IN THEIR FLATS. RESIDENTS IN THE UPPER FLOOR ARE HAVING LEAKS. A Japanese woman with a baby did not have heating and hot water in January.THE RESIDENTS HAVE NOW STARTED THE OKLANDS RISE REISDENTS GROUP TO TAKE FOLIO LONDON, NOTTING HILL GENESIS AND DEXTERS TO COURT.Folio set up 4 shower cubicles for over 600 residents where each resident has to book a shower online. The emergency power system which they put in place is not working.THE SITE IS A NEW GRENFELL. FOLIO ARE PLANNING TO BUY MORE WASTELAND AND TO BUILD MORE FLATS IN THE AREA.THE NEW BUILTS AT OAKLANDS RISE NW10 6FJ (near Willesden Junction) ARE A BUILDING FRAUD AND A RENTAL FRAUD AND A NEW HOMES FRAUD. WE ARE TALKING ABOUT A CRIME.

Reni · 18 February 2022

★★★★★ 5/5

Trustpilot

Emma and Verity gave excellent customer…

Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.

Martine · 19 September 2023

★★★★★ 5/5

Trustpilot

Gemma was really helpful!

Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!

Toby · 30 June 2023

★★★★★ 1/5

Trustpilot

Another agent that is all over you…

Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.

Louise · 27 July 2023

★★★★★ 1/5

Trustpilot

Lies, fraud and deception from London's worst estate agent

Update Feb 2022:The Property Ombudsman has ruled against Dexters on several counts in relation to the below.Dexters Head Office have paid us a full and final settlement to make good on the poor service from Dexters Tower Bridge and Dexters Wapping.Never use Dexters for anything. They are awful.---April 2021:We were misled about the historic rental price per month (pcm) and furnishing options for a property.The agent inflated the previous tenants' monthly rent by £270 in order to convince us to take a 2 or 3-year rental. This was so we could "lock in our low price".During our second viewing with the same agent, we were told that another offer had been made. The specifics could not be revealed but we were told it was a "strong offer". This was obviously sales tactics by an estate agent desperate for commission, but it's not right to pressure people into applying to rent a property based on a 10-minute viewing. We are still not sure if there really was a "strong offer".After submitting our offer on Saturday 24 April, we had a few days of back and forth about the maximum length of our contract (12 months). We provided some compromise options: 18 months with no break clause, or 24 months with a 12-month break clause.On Tuesday 27 April, the agent called to ask that we pay the full cost of the furnishings, despite the advert stating that this is a furnished property. This would cost us about £570 (not a joke). The landlord was apparently not comfortable with the maximum term options we wanted.That evening, Dexters quietly edited the advert on their website to remove all references to the property being furnished. Anticipating this, I took a screenshot of the original information from earlier that day. I also saved a web archive of the advert posted by Dexters to Rightmove, which still advertises a furnished property. Sorry, fellas, but you've been outplayed.Not only were we misled about the previous rent cost pcm (£1,770 when it was actually £1,500), but we were also asked to pay an additional significant sum for furnishings despite the original advert clearly stating that this is a furnished property.From the average rating for each Dexters branch on Google Maps, one would think they are a quality estate agent. However, this experience, and the experience of many other renters, paints a far different picture. One of lies, fraud and sheer contempt for renters' requirements.We do not recommend Dexters for renters.

Jamil · 10 February 2022

★★★★★ 1/5

Trustpilot

I’ve never written a review in my life…

If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do

Giorgo · 6 February 2022

★★★★★ 5/5

Trustpilot

Rasel was more than helpful with our…

Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !

Sol · 22 June 2023

★★★★★ 5/5

Trustpilot

James Wittich a patient agent

James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.

Sammy · 21 March 2023

★★★★★ 1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

★★★★★ 5/5

Trustpilot

Myra@Dexters review experience

I have been letting out my property in SE London for roughly 5 years now. I have always been very happy with the service provided. I have mainly been dealing with Myra @ Dexters and I have always found her to be reliable, friendly, honest and a pleasure to deal with. It has made my "land lord" experience a very good one

Grant · 30 October 2023

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Google

Great communications and prompt attention from Jaydene. We received good advice at all times. Jaydene is both friendly and professional. Highly recommend Roy Brooks East Dulwich

Kate · 23 October 2022

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019