Dexters Peckham Rye Southwark reviews

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 4/5

Trustpilot

I have been a tenant for almost 30…

I have been a tenant for almost 30 years in London and Dexters have been by far the most attentive and profesionall estate agents I worked with. Especially Kirlon has been very good at keeping me updated with any developments regarding the property and making suer the smooth relationship between tenants and landlord.

Remziye · 17 March 2026

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 5/5

Google

Excellent, straightforward service from George and the team at Dexters in Peckham Rye - I've relied on them for several years to manage my rental property, and again just now when I sold it... they've never let me down.

Kieran · 1 October 2025

★★★★★ 5/5

Trustpilot

Smooth renting journey

My partner and I have been renting with Dexters for just over a year. The experience so far has been very smooth - particularly on the property management side where Petros Giorganios has been on hand to resolve maintenance issues.

Conor · 17 June 2026

★★★★★ 5/5

Trustpilot

Christian Pengally

Christian Pengally , Head of Management at the Ealing Office is really helpful and gets the job done. Special thanks to him and his team .

Arjun · 18 September 2026

★★★★★ 5/5

Trustpilot

High quality property management from Donalina Gargrupe

I have worked with Donalina Gargrupe, who has been an excellent property manager. I really like the fact that she has always consulted me quickly about any problems that arise in a calm and professional manner, as well as making sure I get reasonably priced quotes for work that needs doing. I have appreciated her advice and feel she has helped me to be a good landlord. I have not always had the communication I want from property managers in the past and wish there were more like Donalina!

Tina · 4 March 2024

★★★★★ 5/5

Trustpilot

The staff at Dexter’s were amazing…

The staff at Dexter’s were amazing throughout the complicated process of selling my leasehold property in Streatham. Nathan and Freddie were exceptional and supported me throughout the sale and I cannot recommend them highly enough for their professionalism and commitment.

Ann · 15 June 2026

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Google

The sales team at Dexters in Peckham Rye were great. Would definitely recommend. They helped me with a probate sale at a difficult time in my life and were always responsive, lined up a good number of viewings and secured a sale within weeks even though probate hadn't been granted at that point. Many thanks to Cos, Sandra, Richard and the team.

Natasha · 21 December 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 5/5

Trustpilot

A big thanks to Nick Simpson at the…

A big thanks to Nick Simpson at the Teddington Branch of Dexters today. Such a nice young man who answered my questions about a future rental in Teddington with an efficiency and patience I have come to expect from Dexters. I have contacted a number of Branches of your company over the last 18 months. Your staff are always impeccable in the way they handle customers. Nothing seems to be too much trouble. Marilyn Poller

Marilyn · 19 May 2024

★★★★★ 5/5

Facebook

Going though a sell with some emotion after a bereavement and cannot express more highly that this estate agent has been professional and supportive as well as proactive and informative. Unfortunately through two bereavements within 24 hours we are using the services of a variety of agents and I can say the difference is incredible. All staff at Delaney’s that we have engaged with have been on the ball and dedicated, guiding us through and really making us feel informed and supported. It’s a rarity nowadays so really needs to be applauded. Well done Delaney’s, you’ve definitely got your staffing and ethos spot on.

Melanie · 20 November 2025

★★★★★ 5/5

Trustpilot

I've had the pleasure of dealing with…

I've had the pleasure of dealing with numerous letting agencies and I must say, Dexter Letting Agency in London Liverpool street stands out. Particularly, agent Mohamed offered exceptional service that left an indelible impression on me. From our first interaction, the warmth, professionalism and genuine care Mohamed demonstrated were indeed noteworthy. His ability to make me feel valued while providing all necessary help was commendable. He went above and beyond his job role, ensuring I had the best possible experience during my visit to the office.Mohamed was attentive to my needs, guided me throughout my journey, and provided assistance whenever needed. His commitment to client satisfaction and his personable nature aligned perfectly with my expectations, hence providing me with a seamless and delightful encounter. In conclusion, my experience with Dexter Letting Agency, and in particular with agent Mohamed, was nothing short of fantastic. Their client-centric approach and dedication to delivering top-notch service is why I would recommend them without any hesitation, not just locally but to anyone looking for a letting agency across the globe.Such service reaffirms their front-runner status in the industry. A big thanks to Mohamed and the Nick o’ Neil Dexter manager of the Letting Agency team for their unwavering commitment to excellence!

Mohamed · 26 January 2024

★★★★★ 5/5

Trustpilot

Samuel - South Kensington office - Amazing

Samuel, from the South Kensington office, has been working with me for over six months, finding a flat for my son to move to the UK from Australia. He has been unfailingly attentive, kind and very, very patient. We found a flat and then my son's visa date was changed (he's going to university) and so we had to cancel. Samuel was so positive and kind with my changing everything after his hard work. I then contacted him in November (it's now January) and he straight away remembered me, my son and what we needed. It was amazing. He helped us find the absolutely perfect flat, and helped us through the process. It's been a challenge because of the time difference etc, but I have never, ever worked with a real estate agent (as we call them in Aus) as professional and as helpful as Samuel.

Jackie · 21 January 2024

★★★★★ 5/5

Trustpilot

We are so grateful to have found such a…

We are so grateful to have found such a wonderful estate agents. You were amazing from start to finish. You helped us to buy our dream home, and you also helped to sell our old property, quickly and efficiently. You were always available to answer my questions and offer advice, and you made sure everything went smoothly and on time. You were not only estate agents, but also friends and a guide. You exceeded all my expectations and delivered outstanding results. I can't thank you enough for your hard work and dedication. You are truly the best in the business. I highly recommend both Alistair and Katie as estate agents. They were very professional, attentive, and responsive throughout the whole process of selling and buying. They gave us honest and realistic advice on how to prepare with the full process. They also handled all the negotiations and paperwork with skill and efficiency. I was extremely satisfied with the outcome. They are the best estate agents I have ever worked with, and I would definitely use them again in the future. I highly recommend to use Dexters for both buying and selling. They can easily handle not only first time buyers, but people in chain, too. Thank you again Alistair and Katie! If we ever happen to sell our property, We will not hesitate to look for you at Hampton Office!

Peter · 19 January 2024

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 5/5

Google

Thomas is the most helpful, knowledgeable and kind man - I had to come and leave him a review for putting my mind at ease with my purchase. Honestly, a true asset! Thank you Thomas! Rosie

Rosie · 1 October 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

If you're a landlord who values your tenants or a tenant looking for somewhere warm, dry and safe to live I'd strongly advise you avoid Dexters and look for a different agent.We had the worst 11 months of our lives renting a property that wasn't fit for purpose and Dexters took no accountability despite being paid a handsome amount to manage the property on behalf of the landlord.A hole in a sewage pipe (which took far too long to diagnose) meant we spent months battling drain flies in the kitchen area, woke up to an a house that smelt awful on a daily basis and lost use of the downstairs toilet while the floor was dug up. For that inconvenience we were offered a measly one-off £500 deduction in rent.There were numerous other issues during our 11 month tenancy - too many to go into significant detail here but these included: turning up at the property to commence our new lives in London (after relocating from outside of the UK) to a boiler leaking gas. When I queried why the boiler wasn't picked up as part of the pre move-in checks, I was told the agent responsible for this was a smoker and wasn't able to smell the gas! We also encountered faulty wiring (resulting in frequent tripping), leaking windows, significant damp issues and a staircase that had been painted in gloss acrylic paint with no grip/carpet. This was extremely slippery/dangerous (and both my partner and I requiring physio treatment after suffering injuries due to Dexter's failure to address the issue after we first alerted them to it).During our tenancy we were constantly having to let tradesmen in to fix these issues and this meant we weren't able to have quiet enjoyment of the property.The final straw was when we were left without access to a hot water to wash in for 6 weeks during the cold spell last December (minus 2 degrees). After 5 weeks, I contacted Dexters to tell them that we would be moving into a Premier Inn until the issue was resolved. Dexter's emailed me to tell me we did not have authority to do so and had we considered joining a gym so that we could shower there - like that is an acceptable proposal when you are paying £2,300 PCM to live in a property!To make matters worse, after we moved out, I was put in touch with a Director of their Property Management Division so I could convey our dissatisfaction at the appalling treatment we received during our tenancy. During our correspondence, he felt it necessary to remind me that "any false allegations or comments of defamation against Dexters and any of our staff will be taken very seriously and we reserve the right to take legal proceedings if we feel this necessary". This was typical of the scare tactics we witnessed during our dealings with the company and a final example of their complete lack of regard towards the welfare of their tenants - I wish I could say I was shocked by this but nothing surprise's me about the levels Dexter's will stoop to anymore.Since escaping this nightmare, we have been living in a property from another agent with excellent landlords and are finally able to enjoy our new lives in London. Dexter's robbed us of our first 11 months in a new City and I can honestly say the decision to use them as agents was the worst I have made in my life. I hope this review prompts others to think twice and saves other families the stress and discomfort we had to endure. NEVER AGAIN - Dexter's you should be ashamed of yourselves.UPDATE 02/01/2024: "Unable to locate you on our database" standard response received no doubt to game the Trustpilot negative response statistics. Surely a 30 second call to your Richmond office recalling the scenario above should be enough to identify who I am? Or do you have so many tenants that have had similar horrific experiences that the encounter describe above does not help you pinpoint me?UPDATE 02/01/2024 (@11:18): Dexter's confirmed that they have now been able to locate me and that they have passed my comments onto an Area Director and will be in contact.UPDATE 02/01/2024 (@17:22): Contacted by Area Director who had the following to say:"I trust you are well and I hope you managed to enjoy the festive break. I am getting in touch as I understand you have recently left us a Trustpilot review,  detailing previous concerns that you raised. I however know that these points were already reviewed by myself and we both agreed this was closed.My reason for this follow up is to obviously check that there is nothing else you needed from me, as I hope you can appreciate that as I believe we ended up bringing matters to an amicable close, I was surprised to be alerted to your recent review.If there is anything else I can help with, please do let me know, otherwise I would like to take this time to wish you a very Happy New Year and have a great 2024."

Sam · 3 January 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 5/5

Google

We recently sold a house through Dexters and dealt with George and Thomas. They were really helpful from start to finish and we managed to complete in less than 4 months - would really recommend!

Daleside · 1 October 2025

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023