Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika Piszczyk handled the replacement…
Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.
Devandran · 18 July 2024
Agent replied · 22 October 2024
Dear Devandra, Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have worked with Angie since she…
I have worked with Angie since she joined Dexter at the north London Branch. I must say was a pleasant efficient and through professional attitude. Everyone in Dexter does a great but now I feel that there is someone willing to go the extra mile to get thing on the move. My tenants respect and appreciate her frank and informed direct approach. She calls me for instructions, makes suggestions and ideas. I feel she has the Dexter business, and my interests close at hand and going in the right direction. Since Angie joined Dexter at the North London branch, she has displayed a pleasant, efficient, and thorough professional attitude. Angie and I have developed a great working relationship, as she consistently listens to my instructions and ensures tasks are completed effectively. Her willingness to collaborate and adapt has been invaluable.• Angie goes the extra mile to get things moving. She effectively communicates my input to tenants, ensuring that their needs are met promptly and accurately. Her proactive approach sets her apart.• Tenants respect and appreciate Angie’s frank and informed direct approach. Her ability to call for instructions, make suggestions, and offer innovative ideas showcases her dedication to both Dexter’s business and our tenants' interests.• She is amiable and well-liked by both tenants and me. Her friendly demeanor and professional conduct have fostered strong relationships, contributing to a positive and productive working environment.Angie has proven to be an outstanding addition to the Dexter team. Her professional attitude, willingness to go the extra mile, and excellent communication skills ensure that both Dexter’s business and our tenants' needs are well taken care of. Her positive impact is evident, and I look forward to continuing our successful collaboration.
Manuel · 15 July 2024
Agent replied · 22 October 2024
Dear Manuel, Thank you for taking the time to write a great review. Angie will be thrilled to read your kind comments. Please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotChristian at Dexter's Ealing office has been…
Christian at the Ealing office has been extremely professional in dealing with all aspects of the property management - whenever a problem occurs, it has usually been dealt with promptly and efficiently, while keeping me in the loop. It's good to know the property is in such reliable hands. The only reason for not giving five stars is the occasional contact from a team member who clearly does not know the property (or my) details well enough or its past repairs history - in all cases, Christian has stepped in to remedy any issue promptly.
Jeanne · 24 September 2026
★★★★★ 1/5
TrustpilotRental management twickenham
The rental management team at Twickenham is in shambles. We’ve had 5 different people assigned to us in the past 18 months. No internal communication within the team different people call to ask the same question 10 times. When we went for fully managed service we thought the headache will be less as Dexters would be proactive. On the contrary we pay such high fees every month and are chasing them as a secretary on emails not actioned for 25 days. Would advise everyone to think twice before signing them up.
Nisha · 13 July 2024
Agent replied · 22 October 2024
Dear Nisha, I am sorry to read your 1* review comments. I understand that our Property Management Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotYears of mould issues finally sorted
We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.
Safiah · 11 July 2024
Agent replied · 22 October 2024
Dear Safiah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotLorraine Hunter from Dexter’s property…
Lorraine Hunter from Dexter’s property management team in Kingston Upon thames,has been the most helpful and kind advisor i have spoken to in a long time from Dexter’s.Both me and my partner have had numerous bad experiences with some members of the property management team however Lorraine has been the most kind honest and helpful. She made sure to sort out the issue we had very quickly and effectively. She deserves the 5 star rating that i have given today because she is the biggest asset on the team! Whenever I have another issue i will always make sure to get through to her.
Andrada · 8 July 2024
Agent replied · 22 October 2024
Dear Andrada, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotGreat!
I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!
The · 19 May 2026
Agent replied · 28 May 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotAbigail was extremely helpful…
Abigail was extremely helpful throughout a difficult issue at our property involving an ongoing leak, damp and related problems. She communicated clearly, followed matters up promptly, kept us updated and helped make sure the necessary actions were progressed with the landlord and property management team.
Anthony · 19 June 2026
★★★★★ 5/5
GoogleEstate agent Thomas Barbieri handled my purchase excellently. He’s an expert at what he does and is v knowledgeable about the area. All communications were friendly, clear, and efficient. He worked hard to stick to my tight deadline, giving me regular updates and reassuring me of progress. As a first-time buyer, I had been warned the process would be stressful and frustrating - on the contrary, Thomas managed a process that was smooth, straightforward, and amiable.
Sales manager Sandra was great too and found the answers to all my questions promptly. The both of them managed seamless handovers during their annual leave, so this did not impact the process. Thanks both!
Elvira · 19 August 2025
★★★★★ 1/5
TrustpilotMislead me by hiding the information about flat that I'm trying to buy
I viewed a flat last December that is listed as leasehold and the seller agreed on the price 1st of January. Since I live in a rental flat and wanted to move in as soon as possible, I asked the seller and the agent about the chain, leasehold, and the other potential things that might delay the completion and they misled me by saying that everything was supposed to be smooth, and I should be able to move in early-mid April.For the last 2 months, the seller has been blaming his solicitor being slow because the deal is not done yet. I was digging into the agreement and I found out about this thing called "staircasing", which I had no idea. After I asked the agent (from Dexter) and my solicitor, I found out that the seller doesn't really own the flat yet and he's trying to turn it into a leasehold from shared ownership. There is no date for the completion of staircase to this date and it's still pending, Dexter tells me that they hope to set the completion date and the deal is legit.So in fact, the seller lied to me about owning the flat with this agent who works for Dexter (they claim that they were not aware) and they have been trying to put me on hold by saying the completion date should be set in 2 weeks for the last 2 months. I told them I will pull my offer 1st of July but I'm very surprised that trying to sell a flat that you don't own is not illegal in London and I apparently can't do anything other than waiting or pulling my offer even though I will be required to pay for the legal fees in addition to wasting 6 months. The worst thing is that since there is a break clause for the flat I live in, I let my current landlord know about this flat and he started looking for a new tenant and I'm required to leave the flat in a month.
Burak · 10 June 2024
Agent replied · 22 October 2024
Dear Burak, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service from Charlie H.
Amazing and very professional service from Charlie H. Had a difficult repair to be done due to difficulties in a roof access and the expensive quote initially given. Charlie was very professional in communicating between me and the landlord, always keep me updated even if I didn’t chase and always push to get the job done with a very clear and effective communications.
Mahmoud · 23 January 2026
★★★★★ 5/5
TrustpilotVery happy with Dexters
We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!
Silvia · 20 August 2024
Agent replied · 22 October 2024
Dear Silvia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe worked with Luca Scantlebury at Dexters while searching for a family home in Brockley over the last couple of months. Luca understood our requirements immediately and every house he showed us (both on & off market) was basically exactly what we were looking for. We made an offer on 2 houses that he found for us. He was always available to talk, had excellent advice for us, and facilitated viewings at a host of times, covering both weekdays and weekends. Luca is no doubt the 1st person I would speak to if I was looking for a house in the Peckham Rye area.
Stephen C & Katherine R.
Stephen · 25 May 2024
Agent replied · 22 October 2024
Dear Stepheni, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth experiencing applying for my tenancy agreement
Chloe Curd was lovely and attentive. I was anxious and all over the place with the amount of documents I had to upload in my tenancy application but she helped me so much and made the process smooth! Thank you so much Chloe!
Laura · 23 June 2026
★★★★★ 5/5
TrustpilotChristian is outstanding-very caring…
Christian is outstanding-very caring and responsive. Working with him is great as we seem to arrive at an amicable solutions for both landlord and tenant. Appreciate his attentive service
ARUN · 23 September 2026
★★★★★ 5/5
GoogleHave almost completed a house purchase with Dexters. We worked with Edward Torrey, who was brilliant from start to finish. He was always on hand to answer our first time buyer questions, arranged additional viewings for us, and helpfully chased solicitors and sellers when we needed. Completion has happened in less than three months of having our offer accepted - really grateful to have worked with Edward on our first house purchase!
Helena · 22 September 2024
Agent replied · 22 October 2024
Dear Helena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Edward. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Olivier!
I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!
Angelika · 19 August 2024
Agent replied · 22 October 2024
Dear Angelika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Management Service
I am very happy with the property management service provided by Dexter and I would like to give a special shout out to the Senior Property Manager, Petros Giorganios. There was an appliance broken in my apartment and needed repair service. Throughout the process, Petros followed up my case closely, give me clear instructions and options on what I could do/choose to get repair done. He would give me phone calls to clarify and explain the situation, like how I should arrange parking space in my property estate and make sure I got it right. During the phone call, he is very polite and explain things to me patiently.
Ken · 3 May 2024
Agent replied · 22 October 2024
Dear Ken, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotChristian Pengelly- excellent!
Christian Pengelly at the Ealing Branch has been truly excellent throughout our interactions over the years. He is helpful, knowledgable and efficient. A true asset for the company.
KA · 23 September 2026
★★★★★ 5/5
TrustpilotFantastic Brockley Team
I did a lot of research into the best agents to sell my flat and opted for Dexters Brockley. I made absolutely the right decision! They sold my flat quickly and gave the very best support all the way to completion. Harry, Michael and the team were calm, polite, informative, and quick to respond, and handled any matter that arose with the greatest of care. I am so grateful to them for making one of life's most stressful processes easy. I can't recommend them highly enough!!!
Emily · 30 April 2024
Agent replied · 22 October 2024
Dear Emily, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent work George Calderara and Isabelle Strack
My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.
Marela · 29 April 2024
Agent replied · 22 October 2024
Dear Marela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Management
Christian Pengelly and his team have managed a property in Ealing for my family for several years and have consistently provided a very high standard of service.
Grace · 23 September 2026
★★★★★ 5/5
TrustpilotI had raised few issues with my rental…
I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!
Setareh · 10 April 2024
Agent replied · 22 October 2024
Dear Setareh, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotHendon property
We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.
John · 7 August 2024
Agent replied · 22 October 2024
Dear Johh, Thank you for taking the time to leave us a 4* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
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