Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

Trustpilot

Thank you so much Sarah

I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.

Raza · 18 May 2022

★★★★★ 5/5

Trustpilot

Moving from what had been our family…

Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.

Alan · 9 May 2024

★★★★★ 5/5

Trustpilot

Very happy with service

I chose Dexters as they were located very close to the property and knew the area well. I worked with Jean-Charles at West Kensington Dexters. He was always genuinely friendly and helpful as well as efficient and well informed about the property market. He kept me well informed throughout the selling process which dragged on for various reasons. Dexters also gave me a spot on valuation for probate purposes and we’re exceedingly considerate throughout a difficult time for me.I would definitely recommend them.

Marysia · 9 May 2022

★★★★★ 5/5

Trustpilot

Dexters have been brilliant from the…

Dexters have been brilliant from the word go. And Jamie, Ben, Ken, Daniel & also Claire (my property manager) have all been very efficient & helpful. I wouldn’t hesitate to recommend Dexters to any potential landlords or tenants :0)

Susie · 14 May 2026

★★★★★ 5/5

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Dexters manages three flats for me

Dexters manages three flats for me. Graziana is so easy to talk to, I appreciate her advice and her efficiency. I think she would be very good communicating with the tenants too, even when it might not be an easy conversation. She takes the stress out of it for me and is always up beat which I appreciate. Many thanks for your help.

J · 17 November 2023

★★★★★ 5/5

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Thank you Anthony Grundy and Dexter’s

Anthony Grundy assisted me with the renewal of my lease. Initially, I was overwhelmed by my rent and bills and was happy to give up my rented flat as my mindset. He gave me time to respond as I was working crazy hours, sound advise and made sure I feel supported as I renewed. Thank you Anthony for your patience, to my landlord and to the Dexter’s Team.

Maria · 9 July 2023

★★★★★ 5/5

Google

I met with Thomas from the agency to see a few properties: he is extremely professional and kind, and has an excellent knowledge of the local Peckham and Nunhead areas. I ended buying in a different location but still I would recommend him if you are looking for properties around there.

Luca · 27 September 2026

★★★★★ 5/5

Trustpilot

Upgrading work under difficult circumstances

We have had a lot of upgrading work done to a house that had not had a change of tenant for many years, only to then find we needed additional works when it was declared a HMO. Chris and Pam have given us excellent service and achieved this with the tenants in situ, and in difficult circumstances while Covid was still a factor.

Guest · 7 November 2023

★★★★★ 5/5

Trustpilot

5 star service received …

5 star service from Sebastian Baldwin at the Dexter Teddington office. This move was very emotional for me and Seb has been so helpful and so professional. Answering all my questions and emails no matter how many I sent. He has put me at ease and I would highly recommend working with him and the Teddington office. I’m so excited to move and would like to say a huge thank you to Seb for supporting me in making this happen from start to finish . THANK YOU!!! Tracey

TC · 6 April 2022

★★★★★ 5/5

Trustpilot

I have used Dexters property management…

I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.

John · 15 March 2024

★★★★★ 5/5

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Pleasure working with Alistair

Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!

Pam · 26 September 2024

★★★★★ 1/5

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Hampstead Branch

The service at Hampstead branch is very poor. We were showed two properties in the area by Luca Worley. There was no follow up after the viewings for feedback. He was unable to answer some questions during the viewings which was fine. He said he would find out but this did not happen. We had to contact him almost a week later to express our interest in the properties and follow up on the questions. Communication with him was not great. His emails were curt. I think Dexters could provide some basic training for their staff on communication and negotiation skills. I would certainly not recommend Dexters to any potential sellers or buyers. A very typical high street estate agent.

Chris · 8 March 2022

★★★★★ 5/5

Trustpilot

first class property management

Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly

Michael · 20 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

★★★★★ 5/5

Trustpilot

Alfie did us a massive favour - Definitely recommend

After the struggle of looking for a flat to rent in the competitive London market I reached out to Dexters to ask for some help finding a place. Alfie regularly reached out to me with suitable properties and many of these were offered an hour after they landed on his desk. This allowed me to be the first to look at a property and act quickly. Alfie was very quick to get the paperwork sorted and finalise the move.They were definitely the best Estate Agents I worked with (and I worked with a lot) and Alfie was a massive help with this.I would definitely recommend using Dexters to anyone looking for a property.

Jack · 2 March 2022

★★★★★ 5/5

Trustpilot

Competent advice is worth a lot

A friend of mine who bought a flat in Pimlico recommended Dexter. She was right. They sent me Hannah to help me sell my second home. Being a foreigner and not too familiar with the procedure of selling property here, I got fully informed by Hannah, and more: She told me where to find governments info at internet which was very helpful. When it came to evaluation, Hannah had already found out in advance about the value of comparable property in the area and showed me figures of the differing asking and actually selling prices. She suggested a selling price range and I feel much safer now to continue with my first selling in the UK. Hannah is highly competent and experienced which is very reassuring for me. Thank you, Hannah!

Christine · 1 March 2022

★★★★★ 5/5

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Thank you to Alistair Maclean for…

Thank you to Alistair Maclean for making our shared client's sale transaction run as smoothly as possible. Alistair went above and beyond to achieve a successful outcome for our mutual client. Alistair's assistance on the sale was greatly appreciated and I look forward to working with Alistair again the future.

Sophie · 12 July 2024

★★★★★ 1/5

Trustpilot

The Most Unprofessional Property Management.

If we could give 0 stars we would. Dexters have been absolutely awful and by far the least professional estate agent we have come across in numerous rentings in London. A combination between a high senior manager at a local restaurant chain and Dexters as a property agent, should have made for a great combination of professionalism and attention to detail. Instead Dexters have shown the processes and procedures in property management are certainly there to be broken by them (repeatedly over and over again). The highly professional executive only seems quick and more importantly cheap fixes meaning any issues are reoccuring as they do not get resolved first time. Dexters have a designated Maintenance e-mail within their property management team which we were advised we should use. We contacted them on the Monday and by the Friday, there was still no further response. We contacted Charlie, the Property Management Director to be told we were lucky to have reached him and blamed us for not doing more in contacting them. However did confirm receipt of the email but no reply made. A garage confirmed to be in perfect order on moving in had a leaky roof discovered 2 weeks after moving in creating execssive damp then mould inside. The roof was fixed but nothing was done inside to help alleviate the dampness. We were eventually told by Charlie to store our items inside the flat as nothing more would be done to assist us having already thrown away items with mould on. Items were moved inside and cleaned into designated storage locations including a built in wardrobe. Due to issues later confirmed to be dampness within the existing external walls which were located immediately behind the wardrobe and other areas of the flat, mould came and we lost significantly more items due to our belongings being covered in thick mould, including professional photos our two year old daughter. We contacted Dexters once again but despite it being a "cheap fix" previously, Dexters issued for a surveyor to come and check the issues. Costly improvements (£1500) were recommended with the report stating clearly it was an issue beyond tenants control. Numerous senior managerss and a Director blamed this issue on us as tenants for not cleaning behind a wooden built in wardrobe onto an external wall. Not sure how they believe this to be possible? GDPR rules have been continously abused with our personal contact details being shared with numerous contractors without being aware of such matters and contract rules being broken on numerous occasions. Lindsey, The Senior Property Management Manager sent an identical email to both ourselves and to the new tenants with the information being factually wrong for both parties. Again, showing that they really do not have a professional working behaviour.We finally dealt with Adam who agreed that there were mould issues as a result of the property/ maintenance. Adam informed me he would call me back once be had spoken to the landlord regarding these issues that finally admitted their were faults within the property from his own check. This was after having breathed mould in areas of the property that could not be cleaned (only one of two solutions/ support provided - the other being opening windows for a built in wardrobe) for over 3 months with a 2 year old daughter too. After 3 weeks since Adam's initial contact to say he would contact us again after going back to the landlord again as he had not done so personally, still no response. We handed our keys back yesterday but no process to confirm receipt of collection or response regarding the check-out.Overall, do not trust Dexters with maintaining your property as a landlord as slow to action any agreed jobs. As a tenant, they break any procedure they feel like for their own benefit. Their service is appalling and the suits may look smart and professional but their standards level of service are beyond the poorest we have encountered in 5 rental properties.

Marc · 24 February 2022

★★★★★ 1/5

Trustpilot

Do not rent or buy with Dexters in the new builds at Oaklands Rise NW10 6FJ !!! It is not safe to live there and you will experience many issues.

Do not rent or buy with Dexters! They threatened me to take me to court if I do not delete this review. The local MP is involved & concerned I am one of 600 residents who have been without hot water and heating for 4 days, from 14th Feb to 18th Feb 2022. The law says clearly to not leave anyone without heating and hot water for more than 24 hours. We were all left without heating and hot water for 96 hours and no compensation.When I moved in on the 1st December 2021 I did not have heating and hot water for 4 days also. Dexters did do nothing. I got very sick. The only reason why I managed to get heating and hot water after 4 days - it would otherwise have taken much longer - was because a worker gave me the number of the plumber and I could call him. There is a Japanese woman in my block. She has a baby and she did also not have heating and hot water when she moved in and she was very distressed. This is another example of so many which shows that Dexters are not able to manage the new built properties.Other residents reported that they did not have a toilet flush for 3 days.Others had a washing machine that was not working.It is a disgrace how Dexters handled the heating and hot water blackout. And also all the issues with appliances not working : I WILL BE MOVING OUT EARLY WITHOUT PENALTY.Do not rent or buy with Dexters!On the morning when the hot water and heating were no longer available, I complained and complained to Dexters. I urged them to inform all residents which they finally did only in the afternoon.Our flats were built in an area that is totally unsuitable for residential buildings. Only after I had moved in, did I find this out. Thames Water have major water ways in this area, HS2 have a major building site next to us, there is the Union Canal right next to us, so it was foreseable that the area is prone to flooding. Some residents say that HS2 digged into us, and that this is what caused the only plant room for all the buildings to get flooded (all the pipes and electronical equipment were under water and it took 4 days and nights to pump the water out). Other residents say that they heard that Thames Water are pushing water back to us.Nevertheless, as one London developer explained to me, we live on sort of an orange filled with water. He believes that all the buildings will sink in.Some residents have water coming in as the roofs are leaking. The kitchen furniture is broken open at the bottom in my flat and others. My balcony lock is broken, and the same in other flats.A resident who helped to built the new flats says that there were many issues from the start. Some residents do not have water at certain times. In one building there is only 1 lift. All residents were told by Dexters that shops would open, soon. I was told that a supermarket and other shops would open within 3 months, i.e. in March. All residents are furious about this. One resident said that the promise that Dexters made to them that shops would open was the reason they moved in.Also, residents provided evidence on our private residents' chat that Dexters were untruthful and acting unethically with regards to the price for the rental of the flats.Several tenants said that Dexters quoted first a price to them and then raised the price, so that they ended up paying the higher price. Dexters told me that I cannot get any rental contract below a 2 year term. I found now out that they gave 1 year term and 6 month term to others. They did not tell the truth, yet another example.I will be moving out early. This is not an individual case or issue. Residents say that incidents are happening all the time, it is ongoing.My friends are shocked and urge me to look for a new home. It is not safe to live here. Dexters sold the flats as a luxury development. Notting Hill Genesis who built it have no experience with non social housing and it feels like living in social housing and not like luxury. Dexters did not tell me that social housing tenants would be living here and pay a third of the rent that I pay. I pay almost 2000 Pounds in rent and 200-300 Pounds per month for heating and hot water.It is scary. Will this be a new Grenfell? Avoid Dexters like the pest. There was strong opposition against building these new flats.They put up 4 shower cubicles on the street which are still there. You need/ed to book online and the online booking system does not work. So, imagine:you leave your flat. You go out onto the street. You enter the shower cubicle, in winter, outdoors. You undress. You take a shower, outdoors. You then dress and get back to your flat. What better way is there to catch Covid than this?The thick cables from the emergency generators that was put up run over the pavement and through an open door, which obviously delights the rats as they are invited in.The generators cause noise pollution. The trucks that pumped the water out did also.

Reni · 23 February 2022

★★★★★ 5/5

Trustpilot

Pedro is a great man

Pedro is a great man! He has a good listening ears and he get things resolved quickly.

Ebun · 17 June 2026

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I recently called the Dexters Hampstead office with regards to my property search as I am looking to relocate from up North, and was very impressed with the advice and customer service I received. George was extremely helpful and knowledgable, and seemed far more interested in what I was looking for than any other agent I’ve dealt with. Although I have not been able to travel down to London for viewings just yet, I look forward to continuing my search with George and with Dexters in the coming weeks.

Chloe · 17 February 2022

★★★★★ 5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

★★★★★ 5/5

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Chiswick Lettings

I am so impressed by the support I have had in finding the ideal property. Jess has been so efficient, professional and friendly and found the perfect place for me within the space of a week. I’ve been delighted with my experience, it has been the most effortless property search I have ever had thanks to Jess and the team’s dedication. I felt listened to throughout the process and it has been a pleasure working with Dexters Chiswick, would highly recommend, thanks Jess and team!

Kirsten · 14 February 2022

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024