Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI purchased a property with Dexters…
I purchased a property with Dexters Westbourne Grove recently and the general experience was a nightmare for both myself and the agents. I worked with Charlie who was FANTASTIC - he actually managed to save the sale at one point through amazing negotiation skills. I feel like Charlie went above and beyond to get this deal through and he kept me up to date regularly even outside of office hours which I was extremely grateful for. When the time comes to sell this property I will be calling Charlie specifically to handle it :)
Georgina · 27 July 2022
Agent replied · 22 October 2024
Dear Georgina, Thank you for your 5 star review, and mentioning your experience with Charlie in our Westbourne Grove office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe had a very positive experience with Rai
We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!
Flaminia · 9 October 2026
★★★★★ 5/5
TrustpilotPetros was exemplary…
Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.
Nathan · 30 April 2024
Agent replied · 22 October 2024
Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotWorst experience with the agency
Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.
Aigerim · 19 July 2022
Agent replied · 22 October 2024
Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSuperb Team at the Tooting Branch!
The Tooting branch have been excellent from start to finish with the sale of my Grandmother's house. It was a very tough period of time for myself and had felt very daunting. From the day I met with Gaz and worked through the sale alongside Esta and team they have been so supportive, professional and all round superb. The team are very down to earth and provide an excellent service. Esta has been fantastic and kept me up-to-date at all stages throughout, which made this process a smooth transaction. I wish Esta and the team all the best and would 100% use Dexters again. Thank you! :)
ML · 15 July 2022
Agent replied · 22 October 2024
Dear Mary, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI've recently exchanged on my first property with Dexters, it wasn't the easiest sale due to reasons out of our control but they were incredibly supportive and communicative. I had the pleasure of working directly with Sandra who was committed to always getting back to me on the same day, keeping me in the loop and supporting me along the way - thank you Sandra!
Rosy · 24 April 2025
★★★★★ 5/5
TrustpilotHighly recommend the Tooting team
We have been delighted with the service we have received from the Tooting team while selling our house. First off they valued the property higher than other agents and were confident they could achieve near asking, which they did before the property even hit Rightmove! Between accepting an offer and exchange the regular updates from Esta was greatly appreciated and made sure everyone kept on track. Thank you Gaz, Alice, Esta and team - you’ve been a pleasure to work with!
Lyndsey · 4 July 2022
Agent replied · 22 October 2024
Dear Lyndsey, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Monika
Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate
Cristinel · 20 February 2024
Agent replied · 22 October 2024
Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotThey just don't care
Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....
Ed · 27 June 2022
Agent replied · 22 October 2024
Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma Kilpin at Dexters was so helpful…
Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.
Nicolas · 16 February 2024
Agent replied · 22 October 2024
Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience selling my flat with Dexters - Edward Torry made the process very straightforward, from listing the property and conducting viewings, and making sure everything was on track through all of the conveyancing process. We have now exchanged and very happy with the service provided by Dexters!
Emma · 22 September 2024
Agent replied · 22 October 2024
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleRoy Brooks were absolutely brilliant with our house. We consulted a few agencies and felt that they were the most open to our needs. They were totally encouraging and supportive throughout the entire process, keeping us in the loop throughout, and ironing out all the difficulties along the way. We dealt mostly with Liz Marshall, and I cannot praise her highly enough: what a hard worker she is, whilst remaining friendly and professional at all times. AMAZING!PositiveQuality
Roisin · 23 October 2022
Agent replied · 22 October 2024
Dear Roisin, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotVery professional staff
Leighton was very professional and helpful. Renting with Dexters was made a painless process as a result! Would recommend
Dan · 19 June 2026
★★★★★ 5/5
TrustpilotDexter managed a very difficult…
Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.
Arianna · 21 October 2023
Agent replied · 22 October 2024
Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had the privilege of collaborating…
I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.
Ali · 4 December 2023
Agent replied · 22 October 2024
Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Kingston
The director Sonia at Dexters Kingston was absolutely amazing in helping me to resolve my tenancy deposit issues with the landlord. Sonia is very efficient and understanding and everything was communicated in a professional manner to come to a fair and positive resolution. Thank you Sonia! I am truly grateful for your time and effort
Donna · 16 May 2024
Agent replied · 22 October 2024
Dear Donna, Thank you so much for your 5* review and kind comments regarding Sonia in our Kingston team. If we can be of any assistance in the future, please do not hesitate to contact us. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid!!
Avoid!!Our buyer is selling their property through the Shoreditch branch and I am very disappointed with how this agent is handling the transaction. There has been a problem with their property being unregistered, which is causing huge delays and a lot of upset in the rest of the chain - as we have all been ready to move for over 5 weeks now. Yet no one from this agent appears to care or want to act proactively help move the transaction forward. I'm starting to wonder if anyone at this agent even has a clue what's going on or what they are doing.
Sherele · 1 June 2022
Agent replied · 22 October 2024
Dear Sherele, Thank you for your feedback. If you could provide the name of your buyer to customerrelationsteam@dexters.co.uk. I will be able to look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros is always ready and willing to…
Petros is always ready and willing to help with anything relating to the property. Always kind and professional.
Hanisha · 22 June 2026
★★★★★ 5/5
Trustpilot100% positive experience
We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.
Poppy · 26 June 2023
Agent replied · 22 October 2024
Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFrom negative to positive
Well what can I say? I had originally written a poor review, because I had been told incorrect feedback which I thought was prejudice towards disabilities. But I have to say, my faith has absolutely been restored by the Surbiton branch. I'm giving 5 stars to the branch, but in particular to one agent especially, Codie Haddon. What an asset, not only to the branch but also to the industry.To say she has gone above and beyond to help us is the understatement of the century. She's worked tirelessly to close a deal for us and without her help, I have no doubt we could have become homeless and I am disabled.In general I have had a good experience with Dexters. After one very negative experience from another branch, Dexters Surbiton, and Codie especially has restored my faith in them.Thank you Codie and the team.
Mimi · 23 May 2022
Agent replied · 22 October 2024
Dear Mimi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Dexters
Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻
Daniel · 22 May 2022
Agent replied · 22 October 2024
Dear Daniel, It’s great to hear that you have had a brilliant experience with Joseph. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you so much Sarah
I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.
Raza · 18 May 2022
Agent replied · 22 October 2024
Dear Raza, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMoving from what had been our family…
Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.
Alan · 9 May 2024
Agent replied · 22 October 2024
Dear Alan, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery happy with service
I chose Dexters as they were located very close to the property and knew the area well. I worked with Jean-Charles at West Kensington Dexters. He was always genuinely friendly and helpful as well as efficient and well informed about the property market. He kept me well informed throughout the selling process which dragged on for various reasons. Dexters also gave me a spot on valuation for probate purposes and we’re exceedingly considerate throughout a difficult time for me.I would definitely recommend them.
Marysia · 9 May 2022
Agent replied · 22 October 2024
Dear Marysia, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
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