Trusted Agent profile · Southwark
★★★★★
1,930 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,930 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
Trustpilotexcellent staff service
Received fantastically prompt serve from property manager -Christie Nguyen.
Thank you, Richard! We're thrilled to hear you had a great experience with Christie. Our team is dedicated to providing prompt and exceptional service. We appreciate your feedback!
5/5
GoogleNatalie is an amazing communicator to work with, especially during our quest for our new home! Prompt, informative about the market and a delight to engage with. Her levels of emotional intelligence ensured we were able to commit to our next home in a timely fashion!PositiveResponsiveness, Quality, Professionalism
Thank you for the amazing feedback and great 5 star review! Enjoy your new home!
5/5
TrustpilotProfessional, responsive and friendly
Nishaad is very professional and friendly. He has shown great capacities to adapt to his clients needs and always finds solution to satisfy his clients. Nishaad is also very responsive and has great communication skills. I recommend you to deal with him for any property search.
Thank you for sharing!
5/5
TrustpilotGreat service
Xiaoyi is always very helpful and responsive with any queries I have. Very much appreciated!
Hi Rosie, thank you for taking the time to leave a review for Xiaoyi, she'll be delighted to read this. Best wishes!
1/5
TrustpilotI had an absolutely nightmarish…
I had an absolutely nightmarish experience with Chestertons. Their lack of professionalism and utter disregard for tenants' rights were shocking.Firstly, when I reached out to discuss the proposed deposit deductions, they simply ignored my emails, leaving me in the dark about their unjust claims.To make matters worse, my deposit was not even registered correctly. Despite their legal obligation to protect tenants' deposits, they failed to comply with the necessary regulations, leaving me with little recourse for my rights as a tenant.Their overall communication and responsiveness were abysmal, leaving me feeling undervalued and frustrated throughout the entire process.I strongly advise anyone considering renting from [Agency Name] to think twice. This has been, without a doubt, the worst property agency experience of my life, and I wouldn't wish it upon anyone else.
Hi Karolina, we are sorry to read your comments and we understand that one of our managers has since reached out to you to discuss. We do have to follow the instructions of the Landlord in relation to deposit deductions but we understand the dispute process has been explained to you and we can offer any guidance needed through this process. We can confirm that your deposit is protected with TDS. Should you have any further queries, please do get in touch with the team to discuss further.
5/5
TrustpilotHappy with the service
Hannah has been great at letting us know when safety checks are needed, organising these & making sure certificates are held on file. Very happy with her service.
Hi Barbera, thank you for taking the time to leave this feedback for Hannah. We truly appreciate your feedback!
5/5
TrustpilotChestertons Review
Imogen was a fantastic point of contact over the course of our tenancy. Never any issues and always a seamless communication channel. Very caring and attentive. Thanks a lot!
Thank you for sharing your experience with Imogen, we're happy to hear everything went smoothly during your tenancy. Best wishes!
4/5
TrustpilotNew property manager Shakil Khan stepped in to resolve the issues and proved to be helpful
I have been renting my property with Chestertons for the past 6 months. The contracting and referencing was smoothly organised. When I moved in, the property manager wasn’t very responsive and contractors didn’t appear in 4 months time. I am glad that the agency appointed a new property manager Shakil Khan who has been very responsive and is currently helping to organise all the maintenance works required. He has demonstrated a client oriented approach and professionalism.
Hi Diana, thank you for sharing this review with us. We're happy to hear you found the contract and referencing process a smooth one and that Shakil has been on hand whenever needed. Wishing you all the best!
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.
Thank you for your 5* review of the recent service you received from our team at James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat company
Juliette was amazing. Overall experience 10/10. Communication with whole team was great and efficient.
Hi there, thank you for your review. We'll be sure to pass your compliments on to Juliette. Best wishes!
5/5
TrustpilotResolution Problem with Tenants
I had an an-going problem with my tenants which was, potentially, heading towards a confrontation and possible legal action. Chesterton's Letting's Manager took control of the situation and resolved the problem in a patient and professional manner. I was relieved and delighted with the help he offered me as it was beyond my capabilities despite being a landlord for over 20 years.
Hi William, thank you for sharing your experience with Chestertons. We are so glad the Lettings Manager was able to solve the problem for you. We will always be here to help should you need anything further.
5/5
TrustpilotLovely experience with this agency…
Lovely experience with this agency specially dealt with Sarah Gawith through professional and discipline.
Thank you for the 5 star review, we will pass on your kind words to Sarah
5/5
TrustpilotNiema is a STAR ! …
Niema from Chesterons recently assisted re-letting on my residential property in Barnes. Her attentiveness and efficiency was very impressive and instilled confidence in me. She has done a great job and I highly recommend Niema.MS
Hi Michael, thank you so much for your feedback, it's great to hear Niema assisted you in the re-letting of your property! Should you have any further queries, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotShakil is the Best one in Chestertons
Shakil is the Best one in Chestertons, he responds very quickly and solved the issue very fast.
Hi Gopinath, thank you for taking the time to leave a review for Shakil. If you need anything further, please do not hesitate to get back in touch. Best wishes!
5/5
GoogleWe are currently finalising the logistics to rent a flat in Limehouse and Rojda has been extremely helpful. She went extra mile for us just to make sure that our needs are meet. When searching the property Rojda was the only agent (from many who we meet) that had a profesional approach to her job.
Thank you for the great feedback Ion!
5/5
GoogleI dealt with Natalie on the apartment I rented and she was excellent. I was remote and Natalie was prepared to go above and beyond to ensure I got a good video of the property and then guide me through the process to successful completion. The process was very smooth and trouble free. Thank you.
Thank you for such super feedback Phil! We are really glad to hear you felt our team went above and beyond for you.
5/5
GoogleNatalie is a very helpful and friendly agent, she works fast and has a lovely personality. Me and my roommate went to various agencies around the area and luckily found Madley at the end, we are happy to move in the house and the company is young and energetic, that made us feel really good.
Thank you for the fantastic review and feedback!
5/5
GoogleNatalie has been great throughout our whole experience, from viewings to going through the reference forms. Even after the offer has been accepted she took her time to let us view the property again. I would definitely recommend friends and also would be more than happy to go back to Natalie for our future searches.
Thank you Rachel, it’s great to hear such excellent feedback!!
5/5
TrustpilotReally helpful property management…
Really helpful property management service - special thanks to Joyce Pau for addressing all my queries and liaising with my tenant and myself so efficiently and promptly.
You're very welcome and thank you for leaving a review for Joyce. Wishing you all the best!
1/5
Trustpilotembarrassing and a shambles
quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords
Dear Tommy,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these. Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
4/5
TrustpilotGood service from property management
There were multiple issues with the property that required repairs and maintenance, but our property management agent Joyce Pau helped resolve them promptly and provided updates throughout.
Thank you for your feedback, Joyce was delighted to assist you throughout the repairs and maintenance. Please do get back in touch if you need anything further. Best wishes!
5/5
Trustpilotthanks for Katherine Ma
thanks for Katherine Mashe is very nice and helps me find a good flat
Good morning, thank you for the great review. We are so glad Katherine was nice and helpful in finding you a good flat. We appreciate the support and are always here to help.
5/5
TrustpilotJuliette was communicable and lovely…
Juliette was communicable and lovely all throughout the process. Great person to work with!
Hi Karim, thank you for the great review. We are so glad Juliette was communicable and lovely throughout the process. Should you need anything else, we will be happy to help.
5/5
TrustpilotThank you
Andrew in South Ken did a great job renting my flat for me. Kept me well informed of the process throughout and was a pleasure to deal with. Andrew made the whole process incredibly easy and i would certainly recommend him.Thank you very much.
Thanks for your review Catherine! We are pleased to hear of your experience with Chestertons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
