Trusted Agent profile · Southwark
★★★★★
1,930 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,930 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotSmooth Renewal Process
Amanda Goodman was very helpful in our renewal process and we are glad for her help and support.
Hi Fabian, we're happy to read Amanda was helpful during your renewal process. Should you need anything else, please feel free to get back in touch.
1/5
GoogleScamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early! We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months. However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period. Landlords stay away from these scammers!
Dear Tong, I am disappointed that you have felt the need to write this review, at Madley we always strive for excellent customer service. However, our terms and conditions are very clear and fair about what happens in these situations, and you were fully aware of our terms when you gave the tenants notice. Our terms clearly state that a refund is only due if the tenant gives notice. I’m sorry that you are now not happy, but as a company we make it clear at the outset, through our terms and conditions, what we do and how we charge, and we have only charged within those clear guidelines. Kind regards, Madley
5/5
TrustpilotMark Kardos has been incredibly helpful…
Mark Kardos has been incredibly helpful when ever issues or requests have come up. He is always quick to help and has been fantastic in supporting me as a long term tenant.
Thank you for sharing John, it's great to hear you've been a long-term tenant with Chestertons!
5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
5/5
TrustpilotShort let - responsive service
Michell Vasquez managed letting our property for a short let. She was incredibly responsive to our questions and requests. She pulled out all the stops to ensure a number of repairs were made, and a cleaner was found last minute, whilst a tenant was in the process of vacating, and whilst we were up against a deadline due to selling the property
Hi Steve, thank you for sharing your experience with us as a short let landlord. We're thrilled to hear that Michell was on hand throughout the process and we wish you all the bets for the future!
5/5
TrustpilotSam was incredibly helpful
Sam was incredibly helpful, going the extra mile and answering our queries rapidly. Felt very at ease with Chestertons service today.
Hi Blake,Thank you for taking the time to write a great review. We are so thrilled Sam was helpful and went the extra mile in answering your queries.We wish you all the best.Chestertons
5/5
TrustpilotGreat experience in renting with Chesterstons
I have had the pleasure of liaising with Mark Kardos from Chestertons as the property manager for my flat over the last two years, and I can say that I’m happy with the service he provided.From the beginning, Mark managed my flat promptly and efficiently, ensuring that all my requests were addressed promptly.Unfortunately the landlord didn’t want to undertake some repairs that needed doing from the beginning of my tenancy. But I can say that Mark tried to do his best. Mark's excellent communication skills and responsiveness were particularly good. Whenever I had a question or concern, he was always quick to respond and provide the necessary assistance.I am genuinely grateful for the great job Mark has done in managing the flat I was renting. His professionalism, reliability, and dedication to customer satisfaction are truly commendable.
Thank you so much for taking the time to provide us with this feedback Giulia, it's amazing to hear that Mark was on hand whenever you needed help during your tenancy!
5/5
TrustpilotGreat service
My experience with Chestertons, and working with Rufus was a resounding success. The process was professionally managed and I was well supported. They worked diligently to ensure a smooth transition for me.
Hello Charlie, thank you for leaving a 5 star review. We're so please to hear how smooth Rufus made the process.
4/5
TrustpilotWe have been with Chestertons for a…
We have been with Chestertons for a while now and we are pleased with the services. Hannah Al-Sayyah is responsive and pleasure to work with and our go to person there.
5/5
TrustpilotJoyce Pau
Joyce Pau, the Property Management was easy to communicate and answered my questions / request in a timely way. Having a helpful Property Management is a bless! Highly recommend Chstertons!
We love receiving this type of feedback for our Property Managers, thank you Diona!
5/5
TrustpilotAlice was professional
Alice was professional, responsive & courteous. She negotiated the terms & conditions to secure another successful tenancy. Thank you again Alice.
Hi A Morris,Thank you for taking the time to write a review and sharing your experience with Alice.We are so glad she was professional and responsive and secured you a successful tenancy.We wish you all the best.Chestertons
1/5
TrustpilotPoor team
Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.
Hi Alex, thank you for providing us with some further details so we could look into this further. We have since spoken with the tenant directly. Thank you for taking the time to raise this with us, we really appreciate the feedback.
1/5
TrustpilotAbsolutely disgraceful treatment of…
Absolutely disgraceful treatment of tenants. My tenancy ended in August 2022 and I still have not had my deposit back. They failed to inform me that tenants only have 3 months to refer to TPS, but constantly ignored messages or take ages to respond, meaning when it became clear the matter could not be resolved between us, i was out of time and could only resolve via court proceedings.I issued a letter before action and they quickly sent the funds back to the landlord (who lives in australia) and told me I am on my own in resolving it with them, whilst refusing to provide me with their contact details. They are untrustworthy and incompetent. They admitted I was dealing with an individual who was new and did not know the rules, but I am the one left with a poor outcome, due to their inability to train staff to have sufficient competency to deal with tenants.
Hi Dean, we're sorry to read of your experience. You should receive an email from Trustpilot asking you for further details. Please do fill this out at your earliest convenience so we can look into this for you as soon as possible.
5/5
TrustpilotJuliette was an absolute dream to work…
Juliette was an absolute dream to work with. She made the entire process stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Thank you for the 5 star review!
5/5
TrustpilotRental renewal 2024
Tamara was helpful with my current rental renewal. She listened to my requirements and answered all my questions.
Hi Sonu, thank you for sharing your experience with us. We're happy to hear your tenancy renewal went smoothly and Tamara was on hand to assist with any questions you had. Wishing you all the best!
5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotSCAMMED OUT OF 750£
SCAMMED OUT OF 750£Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and that I had noting to worry about. I completed the payment as soon as I got home and right after they received it they called saying that that the terms had changed and if I wanted to rent it I now needed to pay a year upfront and also more importantly pay more then the original price we agreed on , these two things made the deal completely different then what it was originally meant to be and made it lose all of it's value so I told them that I couldn't go with these new terms and they refused to go back to the original ones. When I asked them to give me back the amount of reservation fee they refused and said that it was my fault if I didn't accept the new conditions and that they would keep the money. I kept asking them politely many times and pleading my case to get the money back but nothing. They kept saying that I was the one who pulled out when in reality they just came up with some new terms that were simply impossible to accept and they know it. Just a all around nightmare to work with from start to finish (hard to join/uncooperative ect...) and got scammed out of 750£
Hi Rayan, we’re sorry to see you have left us this rating, we have since spoken with the team to clarify the situation. We’re aware that you had made an offer on the property in question and had signed the terms of offer, which included the price, payment structure and T&Cs regarding the handling of deposits. The landlord had also turned down another competitive offer to proceed with yours. After a few days, you notified us that you were no longer able to meet the agreed payment terms and decided to not go ahead with the tenancy. Our team tried to contact you on several occasions, as the landlord was willing to work out a suitable payment structure, however we did not hear back from you. Based on the terms and conditions and given the costs the landlord had incurred by rejecting another offer, your deposit was retained.
5/5
TrustpilotFast & knowledgable support
Tamara Price has been great at guiding us through and helping us to get the property we wanted and advocating our needs. She has been contactable and responsive throughout the process.
Hi Anne-Marie, thank you for taking the time to leave a review. Tamara is an incredible part of the Battersea team, so we're not surprised to see this. Wishing you all the best!
5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat letting experience - Thank you very much Juliette
Juliette was very resourceful and helpful in my property search. She gave me great tips and helped me find my flat in this very competitive markets giving me advice throughout the negotiations. Very professional and responsive to my questions.Definitely recommend to anyone looking to rent a flat.
5/5
TrustpilotConor has been the most amazing help…
Conor has been the most amazing help throughout this entire process! Highly highly recommend Conor!
Hi Lulu, this is amazing to hear. Thank you for sharing this feedback with us and if you need anything else, please let Conor and the team know.
5/5
TrustpilotI am a long-term tenant via Chestertons…
I am a long-term tenant via Chestertons and their service has been consistently outstanding, whether it is liaising with the landlord or with engineers, it is always a smooth experience. As a busy person, I am happy that they take care of most of the processes. Like with all things, the service is down to individual people and here I would like to highlight Mark Kardos who I deal with regularly. He has been pro-active, kind and always helpful.
Hi Pavol, thank you so much for the wonderful review. Mark certainly is a gem!
5/5
TrustpilotI recently rented a property with Leusa from Chestertons
I recently rented a property with Chestertons and the service and professionalism that we received from Leusa was outstanding. She was very flexible with our needs and helped us through all the process. Definitely calling her the next time we move.
Hi Cesar,Thank you for taking the time to leave this review. It's great to hear how Leusa was able to offer such an outstanding service! Please do get in touch if you need any further assistance.
5/5
TrustpilotGreat experience with Chestertons
Great experience with Chestertons. Molly was incredibly helpful in helping me out finding different apartments.She’s professional, helpful, and a very nice person (which is a big plus in a stressful flat hunting.This is just an appreciation for Molly’s efforts. Thanks again!
Hi Abdullah, We're so please to hear about how helpful and professional Molly has been! Please do not hesitate to get in touch if you need any further assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
