Trusted Agent profile · Southwark
★★★★★
1,930 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,930 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service
Outstanding, seamless service from initial contact, valuation, marketing and the placing of new tenants. Alice Karn was incredibly efficient, knowledgable and resourceful, and kept me informed at every stage.If only I could get her to manage every other part of my life…
We are so pleased to hear this! Thank you for sharing.
4/5
TrustpilotChesterton's SW lettings
Gary Noone was very friendly and helpful when we approached Chesterton's to let out our Clapham flat. We had a couple of false starts with tenants, through no fault of Chesterton's, but focused energy from Gary saw replacement tenants with no loss of rental occupancy.
Thank you for your review, we are happy to hear this!
5/5
TrustpilotGreat management experience received…
Great management experience received and a genuine thanks and appreciation to my property manager Isaiah. He has been very dedicated to keeping my tenants happy throughout the duration of their stay. He is a highly personable, knowledgeable and consistent property manager who has gone above and beyond when necessary.
Hi Martin, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotThank you to Juliette
Thank you to Juliette, very professional and competent during my flat search.
Hi Antoine, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotKatherine Ma is a true professional who…
Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
5/5
TrustpilotSuper experience
Much appreciate Zosia Gray's swift support!
Thank you for your kind words, Noor! We're thrilled to hear that Zosia provided you with swift support. Our team is always here to help, and we appreciate your positive feedback!
5/5
TrustpilotSuzan and the team
Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and we were able to act quickly for you. Wishing you all the best for the future.
1/5
TrustpilotAvoid for lettings
Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.
Hi Joyce, thank you for bringing this to our attention and we're so sorry to read about your experience. After receiving your details via Trustpilot, we cannot seem to locate you within our systems. If you could please send the address in question to social@chestertons.co.uk we will be happy to look into this further for you.
5/5
TrustpilotMy property has been managed by JP for…
My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team over the years. Thank you for your continued custom. Wishing you all the best.
5/5
GoogleCarmen made our journey in securing a house very easy and smooth,she is so professional,humble,kind and her communication skills are top notch. I would recommend her to anyone who is looking at securing a place.Thank you so much Carmen.
Thank you for the great review Rosemary!
5/5
GoogleHad to leave previous tenancy because landlord wanted it back for himself. Dealt with Natalie at Madley's who couldn't have been more helpful. Very bubbly and energetic, made a troublesome move almost a pleasure. Always got back to us, always resolved issues and guided us through the process. Now happily settled in our lovely new apartment.
Thank you so much for the 5 star review Stuart! We are very happy to hear you are pleased the service and that we were able to make it less stressful for you, good luck in your new apartment!
5/5
GoogleNatalie was very helpful and diligent in working with me to help find a place to rent that I would like. She was very quick to respond and was always on-hand to answer questions and take calls. She suggested a number of additional properties including the property that I eventually got, despite some initial teething problems.
Thank you for your review Radu! We are pleased you were happy with the service you received. The Madley team
5/5
TrustpilotProactive and Professional
We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!
Hi Andy, thanks for your feedback and we're happy to hear you found a great apartment. Wishing you all the best for 2024!
5/5
TrustpilotLorna was great!
Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)
Dear Ella,Thank you for your 5* review of the recent service you received from our James Pendleton team. Customer service is our top priority and when this is appreciated it makes all of our efforts even more worthwhile. Lorna is going to be delighted with your feedback, as are we. Thank you. We hope you are very happy in your new home.
5/5
TrustpilotVery good service
Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.
Hi Khodor, thank you for sharing your experience with Niema, we really appreciate the feedback. Should you need anything else in the future, please do not hesitate to get in touch. Best wishes!
5/5
GoogleNatalie is only one out of very few estate agents (and i met a lot) that goes the extra mile. She was amazing and very helpful. I wish I had to deal with her all the time. She is a unique talent. Mishael was really quick and responsive. Great communication overall.
Thank you Vasiliki!
5/5
TrustpilotProperty Management Consultant
My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.
Hi Linda,It's fantastic to hear how Preya has been able to provide such an exceptional service as your Property Management Cosultant. We really appreciate this lovely review and for the recommendation! We wish you all the best, please do feel free to get in touch if you need any further support.Many thanks,Chestertons
5/5
TrustpilotOutstanding!!!
Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!
Congratulations on your recent exchange Noel and Ron, it was a pleasure to be involved. Wishing you all the best for the future!
1/5
TrustpilotTerrible service to Landlords’ and Tenants’
Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.
Hi Nic, thank you for bringing this to our attention and we're sorry to hear about your experience. We can see you have responded to our request for further information, so we will investigate with the team internally and come back to your with a further response shortly.
1/5
TrustpilotQuite a bad experience
Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus
Hi Paul, we're sorry to see you have left us this rating. Based on the details you provided, we cannot locate you within our systems. Please could you email us at social@chestertons.co.uk with more information and the branch in question so we can investigate? Many thanks. Update: Thank you for completing more information. Your review is of Chestertons Cyprus who we do not manage, this is the Chestertons UK Trustpilot. If you would like us to share your information with the Chestertons Cyprus please let us know. Many thanks
5/5
TrustpilotI really liked Molly's approach
I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.
Thank you for sharing your experience!
5/5
GoogleCarmen was great and very professional all through the process. That was very appreciable as she was very reactive, providing great advices and flexibility. She definitely made the moved in way easier! Thank you so much Carmen for your help, I highly recommend! Was a pleasure
Thank you for such great feedback and the 5 stars! We hope you enjoy the property!
1/5
TrustpilotBullying & harassment by Chestertons’ Agent
I am being bullied by a Chestertons estate agent in respect of viewing the flat I occupy lawfully I have not even been in the property for 50% of the length of my contract (break clause) yet he was insisting that due to the short length of the contract he has a right to disturb my peaceful enjoyment of the property. I have already said no & he called again to bully me. This is harassment & I am writing this as part of my record keeping should this matter end up in court,I am simply not prepared to have people disturbing more than 50% of my contractual term. People wondering in & out of my space, nosing around in my wardrobes cupboards fridge freezer under the bed, footsteps all over my floors & rugs, disturbing my peace, & im paying rent that’s higher than the asking price which thankfully is unlawful with the new laws protecting tenants I ask Chestertons not to contact me again til the end of my contract is imminent A short contract of 9 months does not give you the right to break the law, I have a right a legal right to family life (article 8) & to the peaceful enjoyment of my property that I’ve paid to occupy, The landlord has expected me to take his mail to the concierge as if I’m his slave. They did not repair the TV in my room I had to buy a new one - he ignored my message re the tv, he argued that it worked when it clearly did not & now this. I’ve paid rent, I do not expect to be treated as if I’m living in a grace & favour flat, If Chestertons attend my premises without my permission I will call the police. It would be trespassing & harassment Theirs & the landlords financial interest do not delete my human rights nor the protection I have under the law. This is an attempt to drive me out of the premises early by making my stay untenable by forcing me to spend half of my time here in discomfort- this is harassment which is a criminal offence. Please stop. I deserve my peace. I’ve paid for it. I had to bid for this property because Chesterton said they received other offers & I had to bid way above the asking price. I’ve lived with no privacy as the blinds (mechanised) do not fully work exposing me to the outside world. Several emails I sent about this were ignored. Please stop bullying me & treating me like a squatter. Also I have developed a medical condition & been to A& E twice. I have a hospital appointment for further investigation in the coming weeks, however today after the agent called me & tried to force entry by telling me I had fewer rights due to the term of my contract I have begun to feel worse with pain spreading all over & I am going to A & E again. This is as a direct result of this insistent agent who only cares about prioritising his finacial interest. Should this matter go to court I will include pain & suffering in my claim for damages.
5/5
TrustpilotIsaiah is great
Isaiah has been very helpful with my queries relating to maintenance at my rental property keeping me informed at every stage.
Hi there, thank you for taking the time to leave a review. We're happy to hear Isaiah has been helpful in regards to the maintenance at your rental property. Please let us know if you need anything else and we'll be happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
