Trusted Agent profile · Southwark

Alex & Matteo Estate Agents Southwark reviews

4.8

★★★★★ Excellent

148 reviews across 2 platforms

The Biscuit Factory, London, SE16 4DG, Southwark, SE16 4DG

Alex & Matteo Estate Agents's office in Southwark, at The Biscuit Factory, is rated 4.8 out of 5 across 148 reviews on two platforms, including 147 Google reviews rated 4.8.

Google logo

4.8 / 5

147

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Google

We sold our property through Alex and Matteo and team; their service and support are nothing shy of excellent. Their humanity and respectful approach, refreshingly different and most welcome. Communication was prompt and clear. Consummately professional at all times, they kept us informed in good time of viewings and helped us navigate the sale with sound advice and guidance. An excellent team and a superlative service. Fully recommend.

G · 25 October 2023

Agent replied · 24 October 2024

Hello guys! Thank you so much. It has been a pleasure working with you. Enjoy your new life chapter and please let’s stay in touch Alex & Matteo

5/5

Google

I recently bought an apartment in one of my few preferred buildings in the area that I lived in a rented flat for over 10 years with the help of Foivos, Alex & Matteo. They were very professional, great attention to details, kept me well-informed throughout the process, and pleasant and friendly to deal with. I highly recommend Alex & Matteo Estate Agents! Thank you so much team!

Samson · 25 October 2023

Agent replied · 24 October 2024

Hello Samson, it was nice running into each others the other day. Such a nice place Canada Water and Rotherhithe. So happy to hear you and your son are enjoying the place. Thank you so much for this great review! Alex&Matteo Team

5/5

Google

Dear Alex and Matteo. So our six month journey has come to an end. I do not envy you working with solicitors and company’s like L&Q. You both done a great job and although I kept pressure on both of you communication was always constructive and to the point. A big thank you for the end result, your patience and all your efforts. At the end it is the result that counts and we are very happy with that. I wish you all the best with your company but with this attitude I am sure it will. Thanks a lot🙏🙏🙏PositiveResponsiveness, Quality, Professionalism

Huub · 25 October 2022

Agent replied · 24 October 2024

Hello Mr Kessels, thank you so much. It has been a real pleasure working with you and your family. Tot ziens

5/5

Google

Alex and Matteo just helped sell our studio flat in Deptford, and I can't recommend them highly enough! From the initial advice as to the best price to put on the market, through to organising viewings and managing the sale, they were attentive, thoughtful, and very good at communicating to give me regular updates. The flat sold quickly and this is down to how efficiently they worked. I'll be recommending them to anyone I know buying or selling a property. Really impressed.

Tim · 25 October 2022

Agent replied · 24 October 2024

Hello Tim!!! Thank you so much for the great review

5/5

Google

We recently sold our flat with Alex & Matteo, due to various issues with our building management company it wasn't a smooth selling process but Alex helped keep us, the buyer and the process going and we finally got there. Alex & Matteo were recommended to us by friends who rented their property through them and we have since recommended them to other sellers in our development who are now using them. After having problems with a previous estate agent they definitely provided a much more hands on approach and were always contactable which we really appreciated.

Paul · 25 October 2022

Agent replied · 24 October 2024

Thank you Paul and Santino. We saw the picture of your new home. Stunning!! We wish you all the best. The Alex & Matteo Team

5/5

Google

Alex & Matteo are nothing like your standard estate agent. We were trying to sell our flat during quite a difficult market and initially listed with a mainstream agent. They did nothing to help people see the value of our home, and tried to pressure us to drop our asking price. We moved to Alex & Matteo and you could tell straight away that they were going to work hard for us, and they did! Matteo helped us achieve over our asking price, was really helpful and communicative throughout, and they really know and understand why the area is great. I whole heartedly recommend them.

S · 25 October 2022

Agent replied · 24 October 2024

Thank you so much for the great review!

5/5

Google

We’ve recently sold a flat with Alex & Matteo and can’t recommend them enough! They are not the average estate agents - they are very dedicated and personable, always keeping an open and clear communication throughout the process. Buying and selling properties can be quite stressful, and they managed to take some of that stress away.

Viviana · 27 May 2024

Agent replied · 24 October 2024

Thank you very much guys. Selling is never completely stress free but glad we could help to remove as much as possible 😀. Was a pleasure working with you. Best of luck with everything! …

5/5

Google

We have just purchased our flat with the help of Alex and Matteo. They were brilliant throughout the process; following up promptly on our queries, helping us resolve challenges and effectively facilitating the purchase between the sellers and us. It was great support throughout this stressful process that they were simply nice to talk to and always aimed to help. When we need real estate services in the future, we will definitely turn to them - highly recommend!

Anett · 25 October 2022

Agent replied · 24 October 2024

Thank you Anett!! Hope you are enjoying the new flat!!

5/5

Google

Alex & Matteo are managing my property and I have to say the experience I had with them is excellent. They had excellent knowledge of the market, always available for my queries and helped in anyway they could. I would highly recommend them for anyone looking for an estate agent to manage their property.

Joe · 26 June 2024

Agent replied · 24 October 2024

Thank you Joe! Our pleasure

5/5

Google

I would fully recommend Alex & Matteo to anybody. We had been trying to sell our flat for over 2+ years, and when we changed our estate agent to these guys they really managed to shift it. Excellent, fast and efficient service. We were always kept updated with any changes. Really positive experience!

Angela · 26 June 2024

Agent replied · 24 October 2024

Hello Angela, So happy for you. Enjoy your new chapter. All the best to you Alex & Matteo

5/5

Google

Our experience with Alex & Matteo Estate Agents was amazing. Alex took care of us and kept us in the loop every step of the way. Everything went as smooth as it could've gone. We have used a few estate agents in the past, but honestly, none of them come close. Big plus is that they are really nice people aswell so we 100% recommend!PositiveResponsiveness, Quality, Professionalism, Value

Nicholas · 25 October 2021

5/5

Google

I can’t recommend Alex & Matteo enough. Absolutely incredible team - knowledgable, efficient, and super friendly. Went above and beyond at every step of the way - as a landlord I couldn’t ask for more.

JP · 16 March 2025

Agent replied · 13 May 2025

Hello JP, Super thanks from the whole team

5/5

Google

Excellent and responsive service from Matteo and the whole team. They sourced a great Tenant for us 3 years ago and have also recently helped us sell our Flat in Bermondsey after a couple of failed attempts using other estate agents. I would highly recommend their services.

Tusabe · 24 September 2024

Agent replied · 24 October 2024

Hello Thadeus, it has been a real pleasure working with you and your wife for all these years ☺️

5/5

Google

As a first time buyer I think I have been lucky to come accross a such good estate agent that has provide me the all support needed. I also admire their work ethic that has provide them another happy customer!! Highly recommend Alex&Matteo , go with them!

Mauro · 25 August 2024

Agent replied · 24 October 2024

Thank you Mauro. All the best Alex & Matteo

5/5

Facebook

Dear Alex and Matteo. So our six month journey has come to an end. I do not envy you working with solicitors and company’s like L&Q. You both done a great job and although I kept pressure on both of you communication was always constructive and to the point. A big thank you for the end result, your patience and all your efforts. At the end it is the result that counts and we are very happy with that. I wish you all the best with your company but with this attitude I am sure it will. Thanks a lot🙏🙏🙏

Huub · 31 January 2022

Agent replied · 25 June 2025

Hello Mr Kessels! This review means a lot to us. It has been a real pleasure working and dealing with you and your family. Next time you are back in London please come to visit us! we can have a celebration drink 😊

5/5

Google

Alex and Matteo sold our house very quickly and achieved full asking price. I mostly dealt with Alex who was awesome throughout the whole transaction. He always answered the phone, relentlessly chased the solicitors on both sides, kept the buyer informed all the way to the final hurdle. I highly recommend Alex & Matteo, they have your best interests at heart whether you are a buyer or a seller. They care more than most.

Andrew · 25 October 2022

Agent replied · 24 October 2024

Thank you Andrew! So happy for you and thanks for the great review. The Alex & Matteo Team

5/5

Google

The whole team have been amazing, we are really happy we chose to work with Alex and Matteo. …

Joseph · 16 August 2025

Agent replied · 22 October 2025

Thank you very much Joseph!

5/5

Google

The team at Alex & Matteo are the best. I have lived in a property managed by their team for several years and have only ever had a positive experience. Recently, when our hot water stopped working on Boxing Day, Alex was able to get the problem resolved very quickly even with all of the holiday closures to contend with! I would definitely recommend working with their team!

Rena · 13 January 2025

5/5

Google

I recently sold my house with the help of Alex and Matteo. They were extremely professional and helpful throughout the process, and regularly contacted both the buyer and myself to keep us informed, nothing seemed to be too much trouble. It should have been a straightforward sale but inevitably became complicated; they were very helpful in resolving problems and kept me informed of progress, offering much appreciated advice. I felt as if this was more than simply a business transaction to them and they genuinely wanted the house to be sold, assisting both me as seller and the buyer to complete the sale. I liked the support that I don't think I would have experienced from one of the large high street firms.

Jan · 25 October 2021

Agent replied · 24 October 2024

Dear Jan, it has been a real pleasure dealing with you and your husband. Thank you so much for choosing us and for the wonderful review

5/5

Google

Matteo helped me through my first property purchase! He was excellent throughout the whole process which lasted over 6 months and was not always easy. He helped me chase and communicate to all parties including solicitors and other third parties all so we could push the transaction through before the stamp duty relief expired! I would 100% recommend and will be using Alex & Matteo in the future!!PositiveResponsiveness, Quality, Professionalism

Kishan · 25 October 2022

Agent replied · 24 October 2024

Hello Kishan! I hope you are enjoying the new flat and new neighbourhood. Such a great place. Thanks again for the great review

5/5

Google

We have valued the personal service that Alex & Matteo gave us and the speed of response to our questions.

Roger · 10 June 2025

Agent replied · 22 October 2025

Dear Roger, thanks and all the best to both of you. Matteo

5/5

Google

We had a great experience working with Alex and they have been very transparent and prompt with all our queries. I found them to be very knowledgeable and will definitely recommend them as a highly reliable and supportive team!!

Alnoor · 24 September 2024

Agent replied · 24 October 2024

Thank you very much Alnoor. It has been a pleasure. All the best guys Alex & Matteo

5/5

Google

My husband and I recently sold our property through Alex & Matteo Estate Agents. They provided an exceptional personalised service and supported us through each step of process. They went above and beyond during the exchange and completion stages of our sale and we would highly recommend their services.

Emily · 28 January 2024

Agent replied · 24 October 2024

Thank you so much guys. It has been a pleasure working with you. The Alex & Matteo Team

5/5

Google

Alex & Matteo were extremely helpful and goal oriented. I could always reach out to them for every question I had. They did absolutely not give me the typical „real estate agent vibes“. They are super cool people, authentic and I have my dream flat now 👌 I would defo recommend. Best …

ILIRA · 25 October 2023

Agent replied · 24 October 2024

Thank you so much Ilira!

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