Every review we hold for the Southsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlex and Ana have done a fantastic job managing my property. I had some difficult tenants and they guided me through the process using their insurance. It's really reassuring having them at Lawson Rose to manage my property as I live far away. I couldn't recommend their team more
Kunle · 27 June 2024
Agent replied · 26 August 2024
Thank you for leaving the Lettings Team a 5 star review.
You've been a pleasure to deal with along this journey!
★★★★★ 5/5
GoogleExcellent service from Lawson Rose. My fiance and I had a few viewings with them before offering on our new home. Dan was very polite and showed us around without pressure and Kirsty in particular was very helpful. The pictures they take are very good but also representative of the actual house and the video tour was brilliant. We look forward to moving into our new home and thank you for all your help!
Calvin · 28 August 2018
★★★★★ 5/5
GoogleFrom valuation to completion, the team at Lawson Rose have been first class. With unbeatable market-leading local knowledge and engaged throughout, I couldn’t have asked for a better estate agent to deal with. This has been a top-line performance exceeding expectations. I would commend Lawson Rose to anybody looking to sell (or buy) in the PO4 area. Thank you.
Andrew · 19 November 2023
Agent replied · 26 November 2023
Thank you Andrew for leaving such a lovely review. You've been a pleasure to deal with.
★★★★★ 5/5
FacebookI sold my property in December 2020, this is the second time I’ve sold with Lawson Rose in the last 18 months. Steve was so professional, knowledgable and provided excellent customer service. Calling me with updates on more than one occasion on his day off, nothing was too much trouble. Everyone I’ve dealt with at Lawson Rose have been so professional, I wouldn’t hesitate in recommending them.
Belinda · 16 January 2021
★★★★★ 1/5
GoogleHad an offer excepted on a house subject to getting a mortage in principle, received the mortgage in principle at 10.00 am had representative phone through to cancel a future viewing at 11.30am was told by an employee of Lawson rose that the viewing would be cancelled, guess what it WASNT. no transparency at all couldn’t even be bothered to call me to let me know in good time. won’t be using again just feel lied to and used to manipulate a bidding war, understand the ethos of getting the best price for the vendor but done in a very unprofessional and untasteful wayNegativeProfessionalism
Liam · 27 August 2021
Agent replied · 6 July 2023
Dear Mr Carter,
Apologise for the delayed response.
Thank you for your google review. We really appreciate reviews whether they be good, bad or indifferent. They help us grow as a company and help make us more adaptable to situations that may arise in the future. Thank you.
With respect to your dealings on the property you were interested in, we would like to respond as follows;- Unfortunately your offer was not fully agreed at the time as you would have received this confirmation verbally and in writing from Lawson Rose. However, after discussing your position with our clients you were informed by us that you had reached and acceptable level from a monetary point of view and once your financial information is in order we would then be in a position to move this from “acceptable level” to “offer acceptance”. We then made you aware of other viewings booked on the property.
In this time frame, two viewings were booked on the property, which we have a duty to consider and complete on behalf of our client. The mortgage adviser we kindly put you in contact with called our office and spoke to a member of the team to see about cancelling the viewings, regrettably, there was not enough time between receiving this phone call and being able to cancel appointments on our clients property.
We were transparent with you regarding the situation which we have stated to you on the telephone and in writing.
During the course of these negotiations we did not manipulate you with regards to the your offer or lie about the situation you were involved in. We even offered you an opportunity to increase your offer as you were told you were not the highest bidder for the property which you decided to decline. We are disappointed that you were unsuccessful on this occasion and we would welcome you back to view future properties via Lawson Rose if we get instructed on a property that is of interest to you.
Kind regards
Lawson Rose.
★★★★★ 5/5
GoogleLawson Rose - What an estate agency - professional from start to finish. If you are in the catchment area do not hesitate to get Lawson Rose signed up. Throughout the process of selling my house, I did not have to worry about any issues. The listing looked great and the property sold within 7 days at the asking price. When this fell through they arranged viewings and sold it again within the week. They aided the new buyer to obtain the previous searches and pushed the sale through in virtually the same time it wold have taken to sell once! Emma Restall, has to get a special mention as she was a real rock and sorted out the final contractual details and continued to make the process smooth right until the end. Well Done Lawson Rose - I am only sorry to not being able to deal with you again - It was a pleasure and your fees were more than justified - ThankyouPositiveProfessionalism
Chris · 27 August 2021
Agent replied · 6 July 2023
Hi Chris
We really appreciate all the kind word and thank you for choosing Lawson Rose to sell your property. All the best for the future.
★★★★★ 5/5
GoogleI am grateful for everything. Lawson Rose Estate Agency is great. Every member of the team are friendly, timely and eager to help.
Thanks alot
Tosin · 6 July 2022
Agent replied · 6 July 2023
Thank you for the 5 star review Tosin. It's great to hear you had an amazing experience with our lettings team.
★★★★★ 5/5
GoogleNot living in the Portsmouth area but needing to sell my parents property I chose Lawson Rose because it was the nearest . I am so pleased that I made that decision. From the initial appointment everyone was so kind and helpful, keeping me informed of the progress at all times. Thankfully the sale went through very quickly - all thanks to Lawson Rose and their expert advice . Thank you. Kate Curson
Kathryn · 6 July 2022
Agent replied · 6 July 2023
It was lovely to meet you and the family, you've all been a pleasure to deal with. I hope your parents are as happy together in their new home as they were in the property we sold for them. Thank you for choosing Lawson Rose.
★★★★★ 5/5
FacebookWe recently bought our home through Lawson Rose. Very stressful but Lawson Rose and more so Emma kept us up to date and was on the journey with us.
They went above and beyond to get us into our home and worked right up until the deadlines set. I cannot fault them and would recommend them to anyone.
Scott · 12 May 2022
★★★★★ 5/5
GoogleIf you are are looking to buy or sell in the Milton area or nearby, then Lawson Rose are brilliant.
They keep you updated throughout, nothing is too much trouble for them and they are all super friendly.
The house details and photos they created for us looked great, we are really happy and grateful for their efforts in getting our sale completed.
Chris · 6 June 2023
Agent replied · 6 July 2023
Thank you Chris, It's been a pleasure to help you move. From all at Lawson Rose, we hope you're happy in your new home and if you ever consider a move back to the area in the future, you know where to find us.
★★★★★ 5/5
FacebookHighly recommend all the Team at Lawson Rose. Dan valued our property and produced the details and was very professional throughout. Alex was my main point of contact for the offers we received (which was 2 in as many weeks) and after one was accepted he was always on hand to answer questions/ queries we had.Thank you all for selling our home and allowing us to make the next step
Sarah · 21 May 2019
★★★★★ 5/5
GoogleUsing Lawson rose as our estate agents while selling our house has been an excellent and professional experience. From initial consultation to the final stages of exchanging contracts and completion. All of the staff have been very friendly and helpful, and we're always there to answer any and all questions. If your living in Portsmouth or the local area and thinking of selling or buying I would highly recommend using lawson rose.
Calum · 6 July 2022
Agent replied · 6 July 2023
Thank you Callum for the kind words. We're glad you had an excellent experience with the Lawson Rose team and please don't hesitate to get in touch if there's anything we can help with in the future.
★★★★★ 5/5
FacebookChoosing Lawson and Rose Estate Agents for our house sale was one of the best decisions we made. The entire team, including Chris, Emma, Steven, and everyone else, provided outstanding support throughout our entire house move process. A special shout-out to Emma, who was an absolute delight! She kept us updated, offered valuable guidance, and provided us with expert advice every step of the way.
Lawson and Rose Estate Agents are incredibly thorough, transparent, and honest in their approach. We couldn't be more pleased with the service we received and would highly recommend them to anyone looking to buy or sell a property. Thank you to the entire team for making our house sale journey a smooth and successful one!
Also as a special touch they have planted a tree on our behalf, supporting the environment which is so lovely. 🌟
Barbara · 9 May 2024
★★★★★ 5/5
FacebookLawson Rose were so helpful with my recent property purchase. I was a first time buyer and like everyone can imagine it was super stressful but the team, in particular, Emma were so supportive and understanding with any of the questions I had :)
Jess · 22 June 2023
★★★★★ 5/5
FacebookThank you so much to Liam, Chris, Kelly, Alex & Kirsty. You all played a big part in us buying our new home. What an amazing set up you have. Professional, reliable, helpful the list goes on. If we ever sell a house again, it'll be with Lawson Rose. Fantastic experience considering buying & selling your house is one of the most stressful things you can do. Thank you all!
Sam · 3 March 2017
★★★★★ 5/5
GoogleI had a great experience with Lawson Rose! They were with me every step of the way, providing expert guidance and attention to detail that made the process of marketing and renting out my property stress-free. I highly recommend their services and am grateful for their help. Thank you, Lawson Rose and thank you, Hannah for your continued support!
Chris · 6 June 2023
Agent replied · 6 July 2023
Thank you for your feedback Chris. You've been a pleasure to deal with once again and we look forward to continue to working with you in the future.
★★★★★ 5/5
GoogleA professional, efficient and friendly service from Chris, Steve, Dan, Ryan & the team at Lawson Rose. Their dedication and perseverance secured viewings and eventually a sale. We were kept fully informed at every stage and the team showed great care and respect at a difficult time for the family. Thank you.
Clare · 22 November 2023
Agent replied · 26 November 2023
Thank you Clare for the 5 star review. If there's anything we can help with in the future, please don't hesitate to contact us.
★★★★★ 2/5
GoogleI really don't understand why Lawson Rose offered to sell my property. Unfortunately they have wasted a lot a my time. 2 stars is a generous score, which the owners of the company should be grateful to Emma for, as she would appear to be the only person in the company who cares. I find it concerning that an estate agent doesn't answer their phone and doesn't communicate with their vendors. This is basically an unacceptable standard.NegativeResponsiveness, Professionalism
Mark · 27 August 2020
Agent replied · 6 July 2023
Dear Mr Biddle,
Thank you for your review, we appreciate the time you have taken out of your day to write about our company and moving forward we will be using your review to improve on these areas in our business.
We would like to thank you for mentioning our sales progressor Emma, who, throughout the lockdown kept in contact with you periodically as part of our welfare calls to all vendors. This meant you had regular contact and were kept informed of our latest actions which were obviously halted due to us adhering to government guidelines over the COVID-19 pandemic.
Since returning to work, the market has been a very busy and active place to work in, with a very high volume of calls being received and appointments being made but we are understandably regretful that interest on your property was not created during this time and thus leading to a termination of our contract which we agreed to with immediate effect at no penalty from a time or financial aspect. These are very challenging and uncertain times we have been thrusted into as a nation and we are doing our upmost with reduced staff to ensure an excellent level of service to all our clients and customers.
We are also aware that you were unhappy with the process of the balcony hoarding you requested and again, due to the lockdown the company we sub contracted like ourselves were unable to complete this task from a safety of staff point of view. We have absorbed this and will move forward.
In conclusion, we are very apologetic that you felt this way and will use this experience to develop our business and ensure future clients are left feeling our responsiveness and professionalism are at the highest possible standard.
From ourselves and the team at Lawson Rose, we hope you source a buyer during the next few weeks/months and we wish you all the best for your future plans.
★★★★★ 5/5
GoogleJust exchanged on our first home via Lawson Rose. Great service, friendly and supportive throughout, quick to come back to questions and by far have displayed best looking properties in the area, compared to what we’ve seen on the market. Recommend and thank you!
Zuzanna · 28 April 2024
Agent replied · 26 August 2024
Thank you for taking the time to write a review for us. It's great to hear you were happy with Lawson Rose. We all wish you the very best for the future in your new home.
★★★★★ 5/5
GoogleMore than happy with Lawson Rose service, i particular our agent Liam, who was understanding and very honest. He worked hard for us and always done his best to stay in touch. When I forst put in enquiry in online, within 10 minutes I received a phone call regarding certain properties. Ever since then it was an amazing service Liam provided us with. Me and my future wife and our daughte now are moving into our first home and looking forward to our future. I highly recommend Lawson Rose as Estate Agents as they are the best in my opinion.
Will · 7 July 2019
Agent replied · 6 July 2023
Hi William. Thank you so much for taking the time to give us such positive feedback, we really do appreciate it. All the best for the future to you and your family.
★★★★★ 5/5
GoogleLawson Rose have been more diligent than I could have wished for. The sale of my property fell through twice, due to complications out of their control, and on both occasions they found me a new buyer within two weeks- once the following day. I have never needed to make a call to them to chase the progress of the sale as one of the team called regularly with updates before I even knew I needed them. They were a great link between all involved parties and, because I work full time, it made it a much easier process for me. I wouldn’t hesitate in recommending them.
Laura · 7 July 2019
Agent replied · 6 July 2023
So glad to hear you were impressed with the service provided, it was a pleasure looking after the sale for you. All the best.
★★★★★ 5/5
GoogleAbsolutely outstanding service! Being a little ditzy myself Chris Kirsty Alex and Ellie dealt with me and the sale with a highly professional manner and reassurance every step of the way. My solicitor withdrew a few days before completion and Lawson rose had found me a new one the same afternoon which only delayed things by a few days. Couldn't be more happy with the service they provided and would happily highly recommend this team of legends to anyone!!
Kerryanne · 7 July 2019
Agent replied · 6 July 2023
Hi Kerry Anne,
Thank you so much for such a glowing report, It was a pleasure to get the sale through for you and the whole team wish you all the best.
★★★★★ 5/5
GoogleLawson rose support equality and diversity at all levels.
They are swift to reply, compassionate and swift to action, heck they should be landlords themselves.
They are a wonderful agency and I am glad to be with them.
Elizabeth · 27 June 2024
Agent replied · 26 August 2024
Thank you Elizabeth for giving our Lettings Team a 5 star review. We look forwrad to helping in anyway we can in the future.
★★★★★ 5/5
GoogleThank you to all Lawson Rose staff involved in selling my property. Very quickly noticed a difference in professionalism from the previous agents. Everyone who I dealt with was friendly and helped so much. 💐 …
Bethan · 27 July 2024
Agent replied · 26 August 2024
Thank you for your kind words and a 5 star review.
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