Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad property management for years.
Rating only, no written review.
Salvatore · 4 June 2024
Agent replied · 15 June 2024
Dear Salvatore,Thank you for your feedback. We are sorry to hear that you feel this way.As the managing agent for your development, we work very closely with our client, the Residents Management Company. Our client is aware of the maintenance items you have raised, and we hope for progress to be made with these matters shortly. We will also be writing to you to provide clarity on certain inaccuracies and inconsistencies in the feedback you have given, which will help you understand Gateway’s position on your development better and clear up any misinformation.In the meantime, if you have any other queries, we encourage you to contact our Customer Services Department, who will be delighted to assist you. You can reach them by phone, on 01702 443 555, or by email, customerservices@gatewayplc.co.uk.Kind regards,James
★★★★★ 4/5
TrustpilotPaige was courteous and helpful
Rating only, no written review.
Anon · 10 May 2024
★★★★★ 5/5
TrustpilotGreat customer service
Rating only, no written review.
Hg · 30 April 2024
★★★★★ 5/5
TrustpilotQuick response
Rating only, no written review.
Ark · 29 April 2024
★★★★★ 5/5
TrustpilotVery approachable and easy to deal with.
Rating only, no written review.
SS · 28 March 2024
★★★★★ 5/5
TrustpilotJackie is the best
Rating only, no written review.
Mrs · 27 March 2024
★★★★★ 5/5
TrustpilotExcellent service.
Rating only, no written review.
Mohalleel · 6 March 2024
★★★★★ 5/5
TrustpilotGreat service
Rating only, no written review.
Barry · 15 February 2024
★★★★★ 5/5
TrustpilotVery prompt response and helpful service
Rating only, no written review.
Rosie · 15 February 2024
★★★★★ 5/5
TrustpilotFriendly service
Rating only, no written review.
Philip · 9 February 2024
★★★★★ 5/5
TrustpilotSwiftly response and friendly reception.
Rating only, no written review.
Renee · 7 February 2024
★★★★★ 5/5
TrustpilotGreat service from Claire Harold!
Rating only, no written review.
Willem · 31 January 2024
★★★★★ 5/5
TrustpilotAbigail Gonsalves was very helpful
Rating only, no written review.
D · 4 December 2023
★★★★★ 5/5
TrustpilotVery friendly and efficient service!
Rating only, no written review.
Hannah · 2 November 2023
★★★★★ 5/5
TrustpilotFriendly and polite service
Rating only, no written review.
Samantha · 30 October 2023
★★★★★ 5/5
TrustpilotExplained in detail
Rating only, no written review.
Blessy · 12 October 2023
★★★★★ 5/5
TrustpilotGood service
Rating only, no written review.
Jacqueline · 7 September 2023
★★★★★ 5/5
TrustpilotPaige was very helpful.
Rating only, no written review.
Michael · 31 August 2023
★★★★★ 4/5
TrustpilotInformative and helpful
Rating only, no written review.
Consumer · 31 July 2023
★★★★★ 5/5
GoogleRating only, no written review.
Tony · 26 March 2023
★★★★★ 5/5
TrustpilotGood
Excellent work
Philip · 5 December 2022
Agent replied · 15 June 2024
Hi Philip,Thank you for the 5* review!Kind regards,James
★★★★★ 5/5
Trustpilotexcellent continued service
Rating only, no written review.
Gary · 10 November 2022
Agent replied · 15 June 2024
Hi Gary,That's great to hear, thank you for your feedback!Kind regards,James
★★★★★ 5/5
GoogleRating only, no written review.
Tashajimkyle · 26 March 2022
★★★★★ 1/5
TrustpilotThey are horrible!
Rating only, no written review.
Arun · 15 March 2022
Agent replied · 15 June 2024
Hello Arun,We’re sorry to hear you feel this way.Please note that we would need to confirm your identity first before addressing any concerns you have. Please email reviews@gatewayplc.co.uk, quoting your Gateway reference, and a senior member of the team will then be able to investigate the matter further.Kind regards,James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
