Trusted Agent profile · Southend-On-Sea
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleI have been using Martin & Co for the past 3 years and have always been very happy with their service. They respond promptly and have a very professional service. I would highly recommend using them to anyone.PositiveResponsiveness, Professionalism
5/5
TrustpilotI find Courtney very professional
I find Courtney very professional, friendly and efficient in dealing with all issues and enquiries, always with prompt feed back in matters whether big or small.Courtney has an outstanding ability to listen, which is an important asset but rare in this busy world.
5/5
Trustpilotmove in very quick
Thanks a lot for Reece Land and Talana's service, they help me accelerate the process to move in a flat, they are very kind and warm!
4/5
TrustpilotI rented with Charlotte Sweeney
I rented with Charlotte Sweeney, and she was wonderful, helped me every step of the way, didn’t make me feel pressured, the flat is lovely, amazing experience, I would recommend to anyone. Thank you!
1/5
TrustpilotAbsolutely atrocious customer service…
Absolutely atrocious customer service on multiple occasions, final straw was broken when the rudest teenage estate agent I have ever had to deal with declined my phone call and ignored my partner and I at the viewing. They shan't be getting a penny of my money. Ridiculously rude and uncooperative. Birmingham branch
1/5
TrustpilotVery friendly until they have your…
Very friendly until they have your money.Once moved in they instantly changed to unhelpful greedy selfish people.Just want to rob you and make your life hell.Reported many problems but they were ignored.Would not touch these guys with a barge pole!Avoid at all costs!!!!
1/5
TrustpilotAmazingly bad
Martin & Co are setting new standards for letting agents in London. If you thought their greediness was impressive (with nearly 3 times the usual rate for reference checking) you'll be stunned at their complete lack of competence, their total lack of interest, and their abilities in lying directly to your face.
1/5
TrustpilotLeeds branch (letting)
Leeds branch (letting) - terrible and untrustworthy, they spend your money without consent and have little regard for what they can do with client's funds in spite of it being illegal. Third party services provided for repairs are mostly poor quality and unchallengeable. I'm looking to exit as soon as possible.
4/5
TrustpilotMartin & Co Wakefield.
Martin & Co Wakefield.My experience to date with the Wakefield office and staff has been brilliant, they listen to em and act on any requests.All our friendly and polite.Excellence service from the various contracted services, Paul the plumber/handyman, Adam the gasman.Best wishesRuth VCastleford, Wakefield
5/5
GoogleAll positive and supportive.PositiveProfessionalism
Kind comments really appreciated.
1/5
TrustpilotTerrible company to deal with..
Terrible company to deal with..We are a small company and its been impossible for us to get paid from them.They make promises.Can never speak to a managerThey hide behind front of house people.Warning to all contractors avoid like the plague
1/5
GoogleThey put the tenants from hell in my property, who even had a Rotweiler, which they didn't tell me about. Watch out for their illegal tie-in periods, too. Finally, all Martin and Co agents are independent, so don't expect any help from head office if you run into problems with individual agents. Don't use!
1/5
TrustpilotGiles Mugford from Camberley Branch
Giles Mugford, Camberley Branch.Property: 2 Lower Canes, Yateley, GU46 6PYI put an offer of £290,000 on 26-May-2015. My offer was declined with the reason that my offer was lower than other offers. From land registry, I see that property was then sold for £271,000 on 18th Aug 2015. Wonder why?
4/5
GoogleMy experience has been wonderful, they have been very helpful and informative the whole time
Hi Caitlin, Thank you for choosing to rent through us again and for taking time to write us a review.
5/5
GoogleI have been using Martin & Co for the past 3 years and have always been very happy with their service. They respond promptly and have a very professional service. I would highly recommend using them to anyone.PositiveResponsiveness, Professionalism
1/5
TrustpilotRe your complaints
P. BOUCHER - reference you teview of 4/09 - Brighton Branch. If you want to reach out to me via Trust Pilot?
5/5
GoogleAmazing team great people honestly the best agency 🙌 …
Thank you very much.
5/5
GoogleHave seen laura a couple of times now ,always on time and very pleasant
Thank you for your review
5/5
GoogleOverall, very good service. Found me a flat at short notice at reasonable rent.
Hi Stephen, Thank you for taking time to write a review of our lettings service.
1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service, lied to multiple times and spoken to like dirt on the bottom of their shoe Do not recommend
1/5
Trustpilot£25 for a 2 minute reference
£25 for a 2 minute reference is a joke....All about the money, customer service/satisfaction comes second unfortunately.
Hi Adam, We're sorry to see that you are not satisfied with the service received from a Martin & Co office. All of our reference checks are done by a third party supplier, these are very thorough checks and the costs from the supplier are passed along to the customer. If you would like us to look into this complaint in more detail, please let us know the local office you have used.
1/5
TrustpilotVery poor advice
Very poor. They seem rather incompetent and give very poor advice
5/5
GoogleOne of the best experience. Team was very helpful and kind.
1/5
TrustpilotAll agents were rude
All agents were rude, inconsiderate and unprofessional. I am specifically talking about the branch on Essex Road
Hi Sofia,Apologies that you weren't happy with your experience with one of our offices. If you would like to speak with the Director of that office who can review your complaint further you can contact him on 020 7359 0800. Martin & Co (UK) Ltd
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
