Trusted Agent profile · Southend-On-Sea
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID AT ALL COSTS !!!!!!!!!!!!!
Even having to give the one start is too much !!Thieving crooks. Do NOT use this company at any costs !! I will be alerting fraud department. Disgusting company.
Hi Alexa, Are you abl to give us some details of the office you have been using so we can investigate in more detail?
5/5
GoogleI have used Martin and Co as an overseas landlord. I have found them to be efficient, timely and responsive. I can recommend their services.
Hi Beccy, Thank you for taking the time to write a review of our lettings service.
5/5
GoogleHave used Martin and co to find my first property to rent. They have made it an easy experience by being such a great help!
Hi Jack, Thank you for taking the time to write us a review.
5/5
GoogleWe had a lot of problems with a tenant, but Gaynor at Martin & Co was absolutely brilliant in helping us with resolving this. From getting the tenant out, to making sure we received the monies owed for rent and repairs. She followed everything through to help resolve these issues. Thank you for your hard work.PositiveResponsiveness, Professionalism
1/5
TrustpilotVery terrible service
Very terrible service. Unprofessional and rude agents. I traveled 3 hours just to view their apartments, despite sending me a wrong address they did not take responsibility for it.
We're sorry to read this review and take all customer complaints seriously. If you could provide us with more information about the local office you used we'd be happy to look into this for you. You can email us at trustpilot@martinco.com.
5/5
Trustpilot5 star
5 starI've just moved to leeds and called into their office for some help finding my way around the city. All the staff couldn't have been more helpful.
Hi Cameron, thank you for taking the time to leave a review. We're pleased to hear that the Leeds office have been so helpful! We hope you enjoy living in the area.
5/5
GoogleA very pleasant 14 years as tenants with martin and co had no problems and everything sorted quickly
1/5
TrustpilotUnhelpful & lacking knowledge - Leamington Branch
Would not recommend. Unprofessional, uninformed and unresponsive.Takes over a week to receive a reply and even then you're passed from one member of staff to the next, with no-one seeming to have any knowledge on how to help with simple requests. Friends have had similar poor experiences. Will avoid using Martin & Co for future properties.
5/5
GoogleVery positive experience. Efficient communication and effective tenancy management. I am an overseas landlord so I rely on a good letting agent. Recommended!
5/5
TrustpilotGreat estate agent to deal with
Hi,As with most people I'm not a huge fan of estate agents but Andrew Dear at Martin and Co was brilliant to deal with. we were the buyers so he wasn't employed by us but we found him to be honest, helpful and very efficient throughout the process. I would really recommend him to both buyers and sellers.Chris
5/5
GoogleWe have found selling and a buying a property through Martin & Co to be a good and relatively stress free experience and would highly recommend them. They have been very helpful and excellent communicators and also very realistic without all the usual flannel that you get from most other Estate Agencies! I would not hesitate to use them again in the future.
1/5
TrustpilotWestcliff on Sea branch
Should be a zero score. The westcliff branch dealing with property rental are very unprofessional to landlords. Unless you rent to whoever they say they are not interested. They are only interested in the money and not in providing a comprehensive and supportive service. Much better agents in local area. TOTAL Non listeners avoid big time.
5/5
GoogleGreat sales team, very professional and efficient. Would highly recommend and would definitely use this company again to sell a property
5/5
TrustpilotFriendly professional outfit.
On entry the office was clean and tidy and staff were friendly and helpful with good knowledge of the areas i am interested in. When viewing a property the agents were on time ( bonus) and answered all my queries. From my experience I wouldn't have any hesitation using these guys.also I would recommend on that basis.
1/5
TrustpilotNot replying at all.
Not replying at all.. Pathetic services.. Dumb people..
Hello Mohit, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotWhy are you sending me junkmail
It's 2022 why are you sending me unsolicited junk mail... I can just use a computer to find a product or service, there's one in my pocket right now. Your paper advertising is bad for the environment and I will never use your company or products now.
1/5
TrustpilotThey are a scam
They are a scam, do not fall for them.
Hello, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotDo not use Martin & Co York!
We have used Martin & Co York for 6 years and have had nothing but problems since day 1. They are unprofessional and have lost documents, sided with the landlord, unnecessarily charged us, and the communication is the worst I’ve ever experienced. We will be leaving for another agency soon and it’s not a day too soon!
5/5
GoogleHave used Martin and co to find my first property to rent. They have made it an easy experience by being such a great help!
Hi Jack, Thank you for taking the time to write us a review.
1/5
TrustpilotI DON'T THINK I CAN ADD MUCH THAT HAS…
I DON'T THINK I CAN ADD MUCH THAT HAS NOT BEEN SAID HERE BEFORE. ONE WORD "AWFUL". I WOULD GIVE THEN 0 STAR IF IT WAS POSSIBLE.
We're very sorry to see that you haven't been happy with the service received from a Martin & Co office. Are you able to update your review to let us know which office you used? This will allow us to investigate further.
1/5
TrustpilotI have the most horrible experience…
I have the most horrible experience with them, They are holding my deposit and not want to give to me back, They accused me of the damge in the flat, and when i told them i want to see the damage i been told we not allow!!!!They serves most bad experience in my whole life👎👎👎👎👎👎
2/5
TrustpilotDissatisfied
Signed up just so I can leave the reviewPros:CheapHelpful over the phoneBut that pretty much it. The rest was an unpleasant experience. Strongly advice to steer clear!!
Hi Max,We're sorry to read that you weren't happy with the service received from Martin & Co. If you would like to let us know which local office you dealt with, we'd be happy to look into this for you.Kind regardsMartin & Co (UK) Ltd
1/5
TrustpilotDisappointing and illegal
Went with Martin and Co I few years back.They lied on the terms of the contract about the electric bill. Three years later I get hit with a CCJ after they falsified information. I've successfully fought them in court and won now. They also refused to return deposit and this was lies as well.
1/5
TrustpilotUnpleasant experiences
Had no trouble with Martin and Co until recent horrible experiences with a property manager at the Worcester branch, who has been sending emails with threatening language regarding extra bills (for damages not pertaining to our household). The property manager ought to take responsibility rather than bullying the residents into doing his job.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
