1/5
TrustpilotTotally gone down hill
Totally gone down hill Useless. The workers are zero bothered. Never answer phone/emails. Extremely zero motivation .Sellers avoid this even if they have zerofees.
Trusted Agent profile · Southend-On-Sea
Martin and Co Southend-On-Sea reviews
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
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Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotChoose another letting company if you own property
DishonestUntrustworthy Inconsistent communicationNo property management actually carried out, damage never reported, structural problems, mould everywhere - much much more but can’t be bothered to list it all. Just want to warn people to stay far away from these unprofessionals.
1/5
TrustpilotThey dont help with complaints at all
They dont help with complaints at all. You can call up, email, go in to their office and they'll act all nice, say they're going to fix what you want but they never will. They're terrible. I've rented many houses with other estate agents in the past but they are by the far the worst.
1/5
TrustpilotDo not trust these people always got…
Do not trust these people always got something tricky on contract you would never read late payments the worst I’ve ever felt with avoiding this company is highly recommended
5/5
GoogleMartin and Co are very professional, reliable and responsive letting agencyPositiveProfessionalism
Agent replied · 21 June 2024
Thanks you very much for taking the time.
1/5
TrustpilotAwful service from start to finish
Awful service from start to finish. Numerous issues with the property, including mold on windows and doors, security gate never working, broken buzzer and intercom. We’ve now been out of the property for 3 weeks and no sign of any of the deposit being returned. Avoid at all costs.
1/5
TrustpilotAVOID THIS FIRM
Liars. Unprofessional. Useless. Landlords should NEVER use this Agency as they only do 'ad hoc' duties for the Managment Contract and do not care about the standard of the property nor the Tenant(s). Their Beeston Office (NG9) is SHEET!
1/5
TrustpilotWorst agent ever. Avoid.....
Worst agent I've ever rented with. Very poor service. I have rented a property managed by Martin and co and can say that this is the worst experience I've ever had with an agent. Customer service is absolutely terrible. Staff are incompetent and unresponsive. Worst agent ever. Do not recommend at all. Avoid at all costs.
1/5
TrustpilotI am a landlord
I am a landlord. Evicted my tenant without my knowledge, and have then been trying to charge me for this service ever since. Rarely answer the phone, and do not call back after leaving a message. They used to be really good up until they where taken over a few years ago.
5/5
TrustpilotVery friendly team
Very friendly team, i deal closely with Isobel and Liam who are both extremely helpful and deal with my requests promptly! 100% recommend .
Agent replied · 16 June 2024
Hi Meg, thank you for taking the time to leave a review. We're pleased to hear that the team at Leeds City have been helpful and answered your queries!
1/5
TrustpilotBullying and nasty
The proprietor of the local branch is rude,aggressive and insulting to women
1/5
TrustpilotTerrible service from Gosport Branch
Terrible service from Gosport Branch. Tenant hasn't paid rent for 2 months, Gosport lettings team not returning calls to let me know what's happening, I have to constantly call for updates. Tenant doesn't pay council tax, I recieve letters when Gosport should be dealing with this. It is unbelievable. Use another agency for sure!
4/5
TrustpilotMartin & Co- Stirling
Martin & Co- StirlingChanged letting agent to Martin & Co in Stirling and it has been like night and day the level of service from them. Communication has been excellent and friendly staff who answer my queries in a timely manner and good communication also with my tenant.
1/5
TrustpilotThe worst company ever
The worst company ever. They refused to refund my holding deposit, after terminating my application just because i'm on a full time, temporary rolling contract. They were kept in the loop about this all along, but they refused to return my money. Please don't waste your time with them!
5/5
GoogleWe have been with Martin & Co for the past 5 years. They have let numerous properties with efficiency and professionalism. The service that they provide is excellent and respond to any queries fast and comprehensively. The whole team at Martin & Co are very polite and helpful.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. Please do not use CHELSEA Reach Branch. Staff incompetent. Owner arrogant and rude. Totally unprofessional. I have taken them to the ombudsman and won compensation, that is how bad they have been. Collected keys and let themselves into my property, without my permission, when the contract between us had finished.
1/5
TrustpilotAwful
Awful. Don’t use. Never reply to enquiries.
5/5
GoogleExcellent service from first introduction to letting of the property. Competitive rates.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you Justin.
5/5
GoogleA great moving experience with Martin & Co Southend. Helpful and approachable every step of the way. Good value for money and an equally great experience with the solicitors they recommended to us. Would definitely say to use them to anyone thinking of moving.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilot1 star is high score for martin & co.
1 star is high score for martin & co.The company tried to withhold my deposit.They are rude and discriminatory.The Trust Score shows martin & co.'s true colors.Stay away or you will regret it!
5/5
TrustpilotHad the quickest experience!
Had the quickest experience with Martin and Co Huddersfield Branch. From viewing the property to moving in, they were extremely helpful and went above and beyond! Thank you.
1/5
TrustpilotDisgraceful customer service
Disgraceful customer service. I offered the full asking price for a property to later be told the seller wanted cash buyers or first time buyers only. Not only this, but they didn’t have the decency to inform me the property had been sold just 2 days after my full offer.
1/5
TrustpilotRochdale branch AVOID if you’re selling!!!! Or buying!!!!!!!!
Rochdale branch-Complete waste of time!! Ignored 4 emails! Cut me off when I rang up! Online chat with jade giving details and saying I wanted advice on loans, I wanted to view a house and sell mine completely ignored-never got back to me!!!I’m amazed they’re still trading their attitude is disgraceful
5/5
GoogleNice to work with and the best
Agent replied · 21 June 2024
Thank you for the review Roza!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
