4/5
TrustpilotKerri from Martin & Co Westbury showed…
Kerri from Martin & Co Westbury showed us around a couple of properties this weekend. She was there early and super friendly and nice to deal with.
Trusted Agent profile · Southend-On-Sea
Martin and Co Southend-On-Sea reviews
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotRenting nightmare
We reported damp in February and have only just been contacted back to say the damp won't be fixed as the landlord can't affordit. The fact that the letting agent think the landlord's response is reasonable just proves how much this company DOESN'T care!!
5/5
GoogleVery professional service with online paperwork and onboarding.PositiveProfessionalism
Agent replied · 21 June 2024
Thank you Maciek for the feedback and taking time to post a review.
5/5
GoogleAn enjoyable experience with very polite and professional people. Would definitely recommend.
Agent replied · 21 June 2024
A thank you very much for the feedback. We try very hard to give a valued service.
5/5
TrustpilotLesley Earl at the bebington office…
Lesley Earl at the bebington office couldn't have been more helpful. Kept us updated. We didn't proceed with the purchase due to personal reasons, however, our experience of dealing with lesley was a very positive one.
1/5
TrustpilotSo time came for the review
So time came for the reviewThe worst experience ever.The worst agency ever. They just want to take the money by finding a place and then they are awfullThey do nothing I totally do not recommend .Absolute rude and unprofessional
5/5
TrustpilotA massive thank you and well done to…
A massive thank you and well done to Emily, Tom and all of the staff at Martin and Co nothing was to much trouble they sold our property in a couple of weeks and we are now nearing completion, thanks again to all concerned.Peter and Christine
1/5
TrustpilotRude incompetent staff
Since moving into our house we’ve received nothing but issues.The staff at Martin & Co are rude and disrespectful. We’ve had to speak to them on numerous occasions after not receiving responses to emails and have received sarcastic/ rude remarks every time.
1/5
TrustpilotAwful in Birmingham
Awful in BirminghamKeep your flats!
5/5
TrustpilotMartin and co (Cardiff) 5*
I recently purchased a property using Martin and co (Cardiff branch). The service was wonderful, the people were helpful and friendly. They helped get the completion date moved forward and were there on hand when I needed them. I would recommend and use them again.
1/5
TrustpilotDon't work with Tenants
Don't work with Tenants. Just the greedy landlords.
1/5
GoogleThey don't deserve one star because I have lived in my 1 bedroom flat with me and my partner and my 2 and a half year old and 8 months pregnant with my second for a1 year and 8 months with mold and there's nothing they can do
1/5
GoogleUtterly useless. Lost keys, fail to do basic repairs, didn't know the correct electric or gas supply - I ended up on the phone for 4 hours with various companies trying to establish who supplied the flat! We didn't have hot water for a month at one point!
1/5
TrustpilotTerrible company - Avoid!
Terrible company that only care about money. Harassed us constantly and tried to accuse of things that were simply not true! They rarely respond to emails. Avoid this company at all costs! Worst 2 years of my life having to deal with these
4/5
TrustpilotHAPPY DAYS RECOMMEND MARTIN & COMPANY
I took out my frustration with estate agent! Completly my fault I couldn't find the street!I hv used Martin & Company in the past they hv always been professional and look forward to them finding me forever home!
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting, no care for anyone moving into their houses or flats, never have time to fix problems in property. They do not clean, or refurbish at all pre-moving in which I think is disgusting when they make so much money. Lazy and unprofessional.
5/5
GoogleWell informed letting agents. Pleasant, well trained staff. Would recommend.
Agent replied · 21 June 2024
Hi Ros, Thank you for taking time to write a review of our service.
1/5
TrustpilotDreadful company
Dreadful company. Totally incompetent maintenance department. Do not reply to emails with regards to urgent repairs or any repair in fact. Fortunately, we are able to leave the property but some are not so lucky. Unprofessional letting companies like this should be struck off.
4/5
TrustpilotViewing
Viewed a couple of houses and get all the information we needed and they were able to answer all our questions.
1/5
TrustpilotSuch a trash company
Such a trash company So stupid people out there just avoid them at all costs!!! Just waste of time!
5/5
TrustpilotExcellent Customer Service
Recently used this service from a tenant perspective. I would rate all there Staff 110% regards commication and efficiency. They went way above what any Estate Agent would do. It was much appreciated thank you guys couldn't have done the move without you all.
5/5
GoogleThe staff made the whole process a pleasure from start to finish all questions were answered swiftly. Nothing was too much trouble. You won't go wrong with these people. Ask for Jo or CharlottePositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotAn exceptional service
An exceptional service. I felt in steady reliable hardworking hands. They gave prompt and effective communication and action throughout the sales processes, facilitating a rapid deal and resolving queries and difficulties effectively and efficiently. Also a pleasure always to speak with.
1/5
TrustpilotWorst agency ever
Worst agency ever, incapable of resolving anything on time and when they do resolve something eventually it’s done but cheaply and not to a good standard the landlords are getting serious ripped off! They are a disgrace.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
