Trusted Agent profile · Southend-On-Sea
★★★★★
361 reviews across 1 platform
255-259 Victoria Avenue, Southend-On-Sea, SS2 6NE
Leaders Lettings's office in Southend-On-Sea, at 255-259 Victoria Avenue, is rated 4.7 out of 5 across 361 reviews on 1 platform, including 361 Google reviews rated 4.7.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleRegan Obourne Marla as a property manager is so helpful. She accomodates all our property issues and action it on time.. Thank you Regan
Dear Espeñas We greatly appreciate your 5-star review and the time you took to share your experience with Regan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had an excellent experience with Leaders .The staff were professional, knowledgeable, and genuinely helpful throughout the entire process. They made what could have been a stressful situation very smooth and efficient. I truly appreciate their dedication to serving the public with kindness and respect. Thanks to Charlie for your outstanding service😊
Dear Shahela Shimu We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThanks for everything , thanks Lisa for helping me set everything up and make sure everything was ready for my move date, really helpful and great service
Dear Uh Oh Gaming We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with renting through Leaders. The team at the Southend branch were so professional, kind and helpful through the whole process, particularly Sophia who went above and beyond. Thank you for your hard work.
5/5
GoogleSophia has been a amazing help,great service would defo recomend
Dear Darryl We greatly appreciate your 5-star review and the time you took to share your experience with Sophia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI have worked with Regan for several years now and have had nothing but great experiences with him on a range of issues.
Dear Daniel Oakley We greatly appreciate your 5-star review and the time you took to share your experience with Regan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleLisa Aston was absolutely lovely and so very helpful with all the formalities involved in my renting a flat. She is a credit to your company
Dear Marjorie Wormsley We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBought a property advertised by leaders Great service from start to finiah Charlie is very good at his job, top young lad will go far.
Dear Abu T We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleCharlie at Leaders, Southend has been great! Thank you. The only issue I have had with Leaders has been the £80 cost for the AML check which is provided by an outside company who then try and sell further products when they call you. Other estate agencies provide this check for far less than £80 but I’ve been advised this is a company wide policy. When moving is already expensive- this is another cost unfortunately - that could be reduced. Other than that- very happy and now looking forward to working with Niki to get our sale progressed quickly! Big thanks to Charlie!
5/5
GoogleCharlie Francis was super helpful throughout the process of putting an offer in on our first buy. Great communication and his energy made the experience less stressful.
Dear Katie Bird We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently had the pleasure of working with LEADERS and Sophia Stanford, and I couldn’t be more delighted with the experience. From start to finish, Sophia was attentive, professional, and incredibly efficient. She made the entire process smooth and stress-free with her clear communication and genuine care. It’s rare to come across someone so dedicated and personable, Sophia went above and beyond, and it truly made a difference. I highly recommend LEADERS and especially Sophia Stanford for anyone looking for outstanding service. A five-star experience all around! Thank you Sophia
5/5
GoogleSophia was a lovely estate agent. Super efficient, responsive and a pleasure to deal with. Looking forward to living in our new home!
Dear Jade Weddell We greatly appreciate your 5-star review and the time you took to share your experience with Sophia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Google⭐️⭐️⭐️⭐️⭐️ Lisa at Leaders has honestly been amazing from start to finish. She went so far above and beyond to help get everything sorted with the house, even when things got complicated. Nothing was ever too much trouble, and her kindness, patience, and constant communication made such a difference. It’s rare to come across someone who genuinely cares and puts their heart into what they do, but Lisa really does. I’m so grateful for all the effort she put in to make it happen. Thank you, Lisa.
Dear Katie Brian We greatly appreciate your 5-star review for Lisa and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe had an amazing experience with Sophia. She was nice and supportive throughout the whole process. She’s such a wonderful person. Thank you Sophia for making everything so smooth and pleasant.
Dear Ladejo Bolatito We greatly appreciate your 5-star review and the time you took to share your experience with Sophia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFantastic experience with Leaders Lettings Estate Agents! The team was professional, approachable, and extremely helpful throughout the entire process. They kept me informed at every stage, responded promptly to all queries, and made the whole experience smooth and stress-free. Their expertise and dedication really stood out, and I would highly recommend them to anyone looking for a reliable and supportive lettings agent!
Dear Etu Akando, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAmazing, we are so excited and pleased with our new house. Sofia is the best agent we met so far. Highly recommend
5/5
GoogleLisa was very helpful all through the whole process. She is super nice and very understanding.
Dear Busari Taiwo Ayomide We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI have managed to rent my property through leaders and have been generally happy with their services, especially by their agent Lisa Aston. She is thoroughly professional, personable and most insightful. She kept me updated at all the various stages. I would highly recommend Leaders for their services.
Dear Maryam Malik We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleCharlie has been super helpful and knowledgeable throughout the buying process. Always quick to respond and happy to answer any question. Thanks Charlie!
Dear Jenny Martin We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThe most polite group of people to deal with very friendly very helpful nothings to much and its always a service with a smile especially a young lady called Sofia who has dealt with all my enquiries and any problems I've had.
Dear Tracy Strutt, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophia and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleHad a really bad experience with this company. 1) They are not responsive over the telephone which could cause you to miss out on viewings and affects correspondence 2) The team are very bad with communication and fine details - they sent me the wrong address on my referencing application. In particular, Mica Bailey was the one handling things very badly. 3) Once you pay the holding deposit, they stop communicating effectively and subsequently referencing may start days later. 4) I understand that the team are fairly young, but they need to tighten up with how they deal with the public and understand the needs and concerns of all applicants. Very bad service and experience
Dear Abigail Mukasa, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleWould fully recommend Leader's Southend. Upon looking to sell our house we had a few estate agents come in and give a sales pitch which consisted of bad mouthing other estate agent's & in general being rather pushy about going with their agency. David Cook from Leader's came in was incredibly polite & professional, which was very refreshing and made us instantly know we'd be looking to sell our property with Leader's. Throughout the process of the sale David was very hands on, even with a buyer pulling out unexpectedly, David and team got the property back on the market and sold within a week to ensure we did not lose the property we were looking to purchase. Always available to take a call and resolving any queries in a professional and timely manner. Couldn't recommend Leader's enough to anyone who's looking to sale, and in particular would recommend using David Cook.
Dear Andrew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders were brilliant with us when selling our property. Charlie and David were amazing and always took our needs and wishes into account. Charlie showed great enthusiasm in selling our property and the effort he put in to doing so sped up the whole process. Very grateful for their hard work throughout the whole process which due to them was very quick.
5/5
GoogleHighly recommend Leaders, David Cook was brilliant, Charlie was very helpful also. Excellent from start to finish. Thank you
Dear Sam Mcalpin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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