Every review we hold for the Southend On Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookMoving is one of the most stressful things you can do but not with Steven and his amazing team. From the very start Spencer was amazing and offered us all the support we could ask for. Harry kept in constant contact with us regarding viewings and feed back. True their word they done all the viewings and amazingly after 4 viewings we had a buyer. Selling our property could not have been easier and I honestly can’t praise the team enough. Would highly recommend using Steven and his team of experts. It has been all plain sailing and even when Steven was on holiday he still kept us up to date with anything we needed to know.
The whole office work as an amazing team.
Kelly · 9 April 2019
★★★★★ 5/5
GoogleRecently I asked haart Estate agents to my house for advice about selling, Ross was really on the ball regarding house prices and what I needed to do to the house to get a sale, I would highly recommend haart.... especially if your like me …
Alan · 22 August 2019
Agent replied
Hi Alan, Thank you for your glowing review of Ross and haart and the service that you received. It's always good to hear that our staff are knowledgable and understanding of everyone's situation. We look forward to hearing from you in the future.
★★★★★ 5/5
GoogleWe are very happy with all our dealings with Michelle and the team at Hearts Thorpe Bay. Thank you for all your help with our purchase Michelle and Carl (and Ed who told us about the property in the first place).
Mary and Mick
Mary · 29 July 2019
Agent replied
Hello Mary, We are pleased your experience of haart was positive and we wish you all the best in your new home
★★★★★ 5/5
GoogleMichelle at Haart of Thorpe Bay is so friendly and helpful. During the process of selling our property she went over and beyond her call of duty to provide excellent service. I would 100% recommend this branch if you are selling your home.
Nicolette · 29 July 2019
Agent replied
Hello Nicolette, Thank you for taking the time to leave this lovely review of Michelle. We wish you all the best with your move
★★★★★ 5/5
GoogleRoss and the team at Haart seek to understand your property requirements, and are pro-active at recommending properties and following up. Their level of local expertise and professionalism is excellent compared with other agents and I would not hesitate to recommend them.
Callum · 29 July 2019
Agent replied
Thank you for this glowing review, we are pleased that you would recommend us to family and friends. We hope we can continue to be of assistance to you
★★★★★ 5/5
GoogleHaart at Thorpe Bay were first class. They suppoted me at every step and went over and beyond to chase up all other parties such as the solicitors. They made me feel important to them. I would highly recommend them. Mo
Mo · 29 July 2019
Agent replied
Dear Mo
Thank you for taking the time to leave us feedback.
It was a pleasure helping you sell your property and we are glad you are happy in your new home.
We look forward to helping you in the future should you need our services.
★★★★★ 5/5
FacebookHaart have been so helpful with the process of buying and selling - highly recommended. So friendly and approachable. Huge thank you to Gemma M for her excellent service, she is a credit to the team!
Chloe · 18 February 2021
Agent replied · 24 March 2025
Hi Chloe, thank you for the review. Great news that you've finally exchanged too. Glad to have been able to help. I'm here if you need anything further. Kind Regards, Gemma from haart Rayleigh (Sales)
★★★★★ 5/5
GoogleDealt with Ross Rawlings.
Was extremely helpful and knowlageable about the properties we viewed. Very speedy with responses to questions I had.
Also a great professional service. A valuable asset to Haart estate agents. Best estate agent I’ve used to date... 10/10.
Chris · 26 October 2018
Agent replied
Hi Chris, We are pleased you found that Ross offered such a helpful and professional service. Hopefully we will be able to find you the perfect property soon
★★★★★ 5/5
GoogleI have brought a property through the Thorpe bay branch and I have to say Michelle and her team have been brilliant and gone above and beyond to help me through the process. Thank you all for fantastic customer service
Louse · 29 July 2019
Agent replied
Thank you for taking the time to leave this review Louise, we are pleased you felt the service was fantastic and wish you all the best in your new home
★★★★★ 5/5
GoogleI could not have anything better to say about Lisa at Haart Thorpe Bay! She was absolutely incredible throughout the whole process. From the initial valuation, all the way up to getting the legals underway for us, I cannot fault a single thing she has done. Always easily contactable, friendly, hilarious, caring and thorough when it matters! My flat was presented in the best possible way whilst making sure no potential viewers were misled by size or condition. I also loved the way she qualified all potential viewers so I only ever had to hoover for the serious ones!! Lisa did not just manage the process incredibly, she went over and above the call of duty. Help with conveyancing quotations (and getting the best deal), advice on houses we were going to view, providing us with contacts at other branches to help our purchase and buying us chocolates when our bird died are naming just a few of the added bonuses we received from hiring Lisa. I could not recommend her more to anyone looking to sell her property! 5*!!
Sam · 13 April 2021
Agent replied
Hi Sam. Wow! Thank you for such an amazing review for Lisa. We are really pleased you have been so happy with the service she has provided you from the start. We are also not surprised about the chocolates when your bird sadly passed as she is always providing that personal service as well as a professional one. We hope the sale of your flat and the purchase of your new property runs smoothly and will of course be there to help every step of the way.
★★★★★ 5/5
GoogleThank you to Lewis at Thorpe Bay
First class professional service. Really helpful and friendly. Lewis will always offer help and advice when you need it and we would recommend seeing him when you want to move :-)
J · 9 March 2019
Agent replied
Thank you Mrs Hardcastle for taking the time to leave Lewis this lovely review. He is always on hand when you need him.
★★★★★ 5/5
GoogleI spoke with Ross Rawlings about viewing some properties with my partner. He was very helpful and answered all of my questions fully. As first time buyers Ross definitely put our minds at ease! Thank you Ross
Maitland · 29 July 2019
Agent replied
Hi Michael We would like to thank you for taking the time to do the review and are very pleased that Ross has put your minds at ease
★★★★★ 5/5
GoogleThank you to Lewis at Thorpe Bay
First class professional service. Really helpful and friendly. Lewis will always offer help and advice when you need it and we would recommend seeing him when you want to move :-)
Jenny · 26 October 2018
Agent replied · 24 October 2024
Thank you Mrs Hardcastle for taking the time to leave Lewis this lovely review. He is always on hand when you need him.
★★★★★ 5/5
GoogleMichelle and her team is very professional and helpful. Espeacially her positive energy and great people skills helped me to deal with the purchasing process better. Thank you so much for making this dream come true!
Yeliz · 29 July 2019
Agent replied
Hi Yeliz, We are pleased Michelle and the team have stood out for you. Hopefully we will be able to hand the keys over to you soon
★★★★★ 5/5
FacebookMax was very helpful when showing my husband and myself around a property. He made himself available after office hours if we had any further questions. All in all a good experience, thank you
Joanne · 16 March 2020
Agent replied
Joanne Goodley,
we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Rayleigh with Max.
Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 5/5
GooglePurchased our property via Haart Thorpe Bay (Danielle was our contact), excellent services, with updates and communication to all involved including solicitors, the speed of the purchase was significantly helped by Danielle, would recommend 100%.
Craig · 29 July 2019
Agent replied
Dear Craig, Thank you so much for your kind words. I hope you and Andrea are extremely happy in your new home. Regards Danielle
★★★★★ 5/5
GoogleSold in one month - Why the delay? Joking aside thank you Michelle and the team for all your hard work in getting us sold so quickly. Would definitely recommend the haart Thorpe Bay team
Mr · 29 July 2019
Agent replied
We are pleased you found the service so quick and helpful. We wish you all the best for the future
★★★★★ 5/5
GoogleGreat service from all the staff .Lisa was especially helpful with the sale at a difficult time, I can’t praise her enough!
Anne · 13 April 2022
Agent replied
Thank you for your great review Anne. We are really pleased you are happy with the service you received from Lisa, even more so as you instructed her from a referral from your son who also used her at the end of last year and was equally as happy.
If we can do anything to help you or your family in the future, please do not hesitate to contact us where we will be happy to help you again.
★★★★★ 5/5
GoogleLisa is a great profesionall, very responsive and helpfull. She done a great job regarding our purchase and maked sure that everything is smooth and easy. Pleasure to work with!
George · 22 August 2020
Agent replied
Thank you for your review and your kind words about Lisa. Good luck in your new home George, and if we can help you in the future then please do not hesitate to contact us.
★★★★★ 5/5
GoogleFantastic service from Lisa Neatherway of Haart Thorpe Bay. Lisa was so helpful and knowledgeable of the area. I urge anyone to go and see Lisa before any other agent !
Rob · 13 April 2020
Agent replied
Hi Rob, we are very happy that Lisa provided you with such a positive experience! She will always go out of her way to help wherever she can, even if you are not coming onto the market like in your case. After all, if/when you do decide to sell your house she would like to think you would go to her first.... as well as tell your friends the same! If you need any more help, do not hesitate to give her a call where she will be more than happy to help. Thank you, and have a fantastic day!
★★★★★ 5/5
GoogleMichelle and Perry at Haart's sold my mother's house earlier this year, and I can not praise or recommend then enough. It was a very difficult decision for my mother to make which was made so much easier by Haart;s - they took as much pressure off us as they could and were always on hand to give advice without being over-bearing. All of the staff were polite, helpful and the move from start to finish took 10 weeks. I certainly would use Haart's again
Joshua · 29 July 2019
Agent replied
Dear Joshua Ashby,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property..Wishing you a great day until the next time we meet.
★★★★★ 5/5
GoogleDecided to use Haart to sell my Mum's property when she passed and was impressed by their professionalism, understanding and attention to detail. Despite perhaps an over-optimistic initial valuation from my first contact, the rest of the office were exemplary. Perry Rose the manager at the time was always very helpful, but even more so Michelle Mason who I feel went above and beyond to keep things moving and to expedite the sale as quickly as possible - all the while keeping me informed at every step. Would definitely recommend to anyone needing estate agent services in the area.
Daren · 29 July 2019
Agent replied
Dear Daren Green,
Thank you for leaving such great and detailed feedback about your experience with haart Thorpe Bay estate agents.
★★★★★ 5/5
GoogleMichelle and her team at Haart have been a great help and I would highly recommend them! They kept me up-to-date throughout the whole process and provided an excellent and friendly service!
Chantal · 29 July 2019
Agent replied
Hello Chantal, Thank you for taking the time to leave this lovely review and we are pleased you found the service to be excellent and friendly. We wish you all the best with the rest of your sale and fingers crossed you have your new keys soon.
★★★★★ 5/5
GoogleI'd like to say thank you to Carl for all your help and advice. You have been so helpful throughout the whole process and I would recommend haart Thorpe Bay to anyone
Jo · 29 July 2019
Agent replied
Hello Jo, I am pleased you have found Carl's help and advice to be of use. If we can be of any assistance in the future please do let us know.
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