Gateway Residential Southend-On-Sea reviews

★★★★★ 1/5

Google

Gateway Property Management Ltd sent out a bill on the 23rd of December expecting payment on the 1st of January which was not received until 7th of January due to it being the busiest time of the year for postal services. I had to request a digital copy to make sure my payment was made else I would have had a 25 service charge. This is unbelievable management organisation. They have increased the charges 2 years in a row without any actual show for what they are doing in our area. It genuinely feels like we're all paying for someone to come and cut the grass twice a year. I would like to see improvements by reducing the charge, communication on what they have done with our money and the value they are providing.

Austin · 14 June 2023

★★★★★ 1/5

Google

Been away due to our sons cancer treatment and missed the payment date for our annual maintance bill. Tried to call and explain the reason and this company is absolutely heartless and would not remove the late payment fee. I paid my Normal fee and left the payment fee on account to settle when we sell our house, it was the only way to escape. When we bought our house from persimmon we were told it would be £60 per month and end up nearly £130. When you get your bill showing there budget they spend like £1000s on postage for an estate of only a few 100 house and only post 2, 1st class letters a year so just says how much this company will just try and rip you off. Absolutely shocking customer service and no sympathy I just hope someone reads this that cares within the company and changes this heartless attitude. A family with a young son with liver cancer I’m sure they could have let the late payment fee go. They only send letters for late payment fees apparently but will send you an email to pay the bill if your on the phone to them that makes no sense either. Be warned buying a new build where this company will be the manager.

Andy · 14 June 2023

★★★★★ 1/5

Google

The biggest scam of the decade. One day they will be in jail when the government investigates these companies. They charge you a fortune yet never attend to maintain the areas. they increase the fees as they like. We have residents cutting out communal grassed areas because they never turn up. We have only seen them twice in one year. When you sell the property they demand a huge sum of money to sell your property which you own freehold. It’s disgusting. A huge scam consisting of backhanders from property developers to these companies. The amount of profit they make is absurd. I now have a private law firm investigating this company

Dean · 14 June 2023

★★★★★ 1/5

Google

Terrible company to deal with, almost impossible to get them to fix anything and when they do they use cheap low skilled workers who do a bodge job. The property managers are arrogant and NEVER follow through with promises to fix things or contact you. On top of that they charge a fortune, raise service prices to the maximum allowed every year even with no extra expenses. They also charge a fortune for things like window cleaning which never turn up, we pay hundreds for window cleaners each year and they haven't been for 2 years. Also for anyone reading their 5* reviews, notice they are all from third party business who have had b2b dealings with them (solicitors etc), all the reviews from people who actually live in properties they manage are 1* and say the same things. UPDATE: James/Gateway, you shouldn't be trying to track peoples account who leave you a negative review, if I wanted to complain to you I would have contacted you to register a complaint... again

Jefferson · 14 June 2023

★★★★★ 1/5

Google

I recently had an experience with Gateway that left me quite dissatisfied with their communication and customer expectations. Throughout the process, I found their level of communication to be lacking and their expectations unclear. When I initially contacted Gateway regarding an issue with a tree, I suggested that they could have proactively reached out to us before sending a letter to all residents. This would have allowed us to be better informed and prepared for the situation. Unfortunately, their response labeled it as an emergency, which left me feeling unheard and frustrated. Furthermore, when I raised concerns about our accounts and the reserve fund, their response focused solely on the fact that accounts are issued annually. While I appreciate receiving regular account updates, I specifically wanted to understand the actual amounts we have paid to Gateway over the past eight years and how these funds have been utilized. Transparency in financial matters is crucial for us as stakeholders. In my opinion, clear and effective communication is essential for the smooth functioning and satisfaction of all parties involved. I believe Gateway should strive to improve their communication practices and provide clear information to their customers. I urge Gateway to consider the importance of effective communication and customer expectations. By implementing clear and timely communication, they can significantly enhance their relationship with customers and foster a more harmonious and cooperative community. Overall, I was disappointed by Gateway's communication and unclear expectations. I hope to see improvements in these areas in the future, as it would greatly enhance the overall customer experience.

Colin · 14 June 2023

★★★★★ 5/5

Google

Darcie Reeve was very attentive, helpful and extremely fair when understanding my circumstances.

Megan · 18 September 2025

★★★★★ 5/5

Google

I am in the process of selling my leasehold flat and there was a Deed of Variation form which needed to be actioned urgently by my solicitors. I spoke with Louise Tunstall who was so helpful in getting the responses from my solicitor needed to get things moving. Her manner was so professional and I really appreciated her help and support as I was feeling quite stressed because there are serious delays now because of my solicitor not dealing with this matter, even though they were very aware of the deadlines for both my sale and purchase. A big thank you to Louise and hopefully I will get a response quickly from Gateway and First Port.PositiveResponsiveness

June · 14 June 2021

★★★★★ 5/5

Google

Many thanks to Lindsay Gale for the excellent service she provided. Lindsay responded promptly to my calls and emails , guided me through the process I needed to follow, and delivered on her actions immediately. I was really impressed with Gateway - as a result of my interactions with Lindsay.PositiveResponsiveness, Quality, Professionalism

Joy · 14 June 2020

★★★★★ 5/5

Google

Absolutely top company to deal with, always very responsive replying to my queries. A pleasure to do business with. Special thanks to Louise Tunstall for being so polite and professional.

Matthew · 19 July 2023

★★★★★ 5/5

Google

Hitting a little issue regarding payment, due to car failing MOT. I called and spoke with Jackie Fenn who was absolutely fantastic in helping me through a way to ensure a payment plan was set up. Now have peace of mind. Thank you Jackie

Erica · 6 August 2024

★★★★★ 5/5

Google

Dealing with Chloe at Gateway was a pleasure. Really prompt and helpful responses all round.

Tracy · 11 September 2026

★★★★★ 5/5

Google

Great service as always from David at Gateway. As a Conveyancer, good communication from Management Companies is essential to allow us to work swiftly and David never fails to deliver

Claire · 14 June 2023

★★★★★ 5/5

Google

As a conveyancing solicitor, I have always been very happy with the speed of service from Gateway, in particular Louise Tunstall. She has always been happy to provide any extra bits of information needed, and has been quick to respond.

Phil · 14 June 2022

★★★★★ 1/5

Google

Charge over £150 per year, but nothing been done, been sent me cheque over 2 weeks than I received late payment charges by ONE day after they got it from bank, for me it is there work slow or cheat, you can't find worse company than this one in UK Update: they still not pay to me over charge me from 2 years ago, this company worst than you think

Andy · 16 December 2023

★★★★★ 1/5

Google

If minus were an option, you'd be getting minus 5. Gateway are borderline criminal. Scare and threaten you into paying invoices when no service is provided. Their team are rude, totally useless and have zero customer service skills. Bunch of crooks - avoid with a 10ft barge pole if you value your money and sanity.

Sohrab · 22 September 2024

★★★★★ 5/5

Google

Mark Postlewhaite has been doing a lovely job keeping the grounds on our estate tidy and maintained, especially difficult at this time of year. Thanks for the hard work.

Lottie · 14 June 2023

★★★★★ 1/5

Google

Constantly increase bills with no justification and hardly any work being done. They tell you to follow up on bills you didn’t receive and then send late payment fees and take you to court for late fees when you never received the original bill. Just a money grabbing scare mongering company. Daylight robbery.

Kate · 15 October 2024

★★★★★ 1/5

Google

Quite honestly the worst management company. Service charge is extremely high and very little to no management actually done. Customer service is lacking, everyone I dealt with was rude and abrupt, they are quick to take your money but slow to do any work and when there is work to be done they will instruct contractors which are not local and can only be described as “jack of all trades”. Avoid like the plague!!!!!

Karen · 18 August 2023

★★★★★ 1/5

Google

Management of our residential block of flats has been nothing but problematic since we moved into the new build in 2022 They have excuses for everything and take no accountability for issues, they blame everything on the residents and are continuously upping the payments with no warning. The building has been unsecured for 5 months leading to numerous break-ins and antisocial behaviour with nothing being done until the new year and the residents expected to just put up with it.

Summer · 24 December 2024

★★★★★ 4/5

Google

Everything was sorted by staff who were helpful and very courteous. There was a minor technical issue with an online form but all was resolved.

Michael · 26 March 2025

★★★★★ 5/5

Google

Great service from Naomi who helped me with booking a front door inspection for my flat. Thanks!

Craig · 11 August 2026

★★★★★ 4/5

Google

I would like to thank Chad Bryant and Stephanie Bedford of the Gateway London office for putting in the time and effort to help us with a drainage issue we had in our flat. I was very depressed about the issue that had been going on for four months and was all but ready to sell my flat out of despair. I'm sure I wasn't an easy customer to deal with but with their help my issue is now resolved. Thank you guys.

Anouschka · 14 June 2020

★★★★★ 1/5

Google

Gateway deliberately ignored my pleas for help regarding a structural problem. It was only after I turned up in their office, and after constant pressure from me that things started to happen ; FIVE MONTHS later. It took them SEVEN WEEKS to pay me £100 that was owed ; were it not for my perseverance it would have been a lot longer. Since no one can be that incompetent, I believe it was deliberate and vindictive. I told them I would pay their next invoice 7 weeks after I receive it ; they told me charges and interest would apply - I look forward to that confrontation. They genuinely believe that they can do whatever they like, and that you have to tolerate it. I cannot remember coming across a worse company in any field ; truly appalling - May and Alex were helpful, embarrassed, and apologetic , and are exceptions

Paul · 14 June 2020

★★★★★ 5/5

Google

I would like to thank Nuno and Keith who are looking after the gardening contract on Stortford fields bishops Stortford, every day I see them they are working so hard and the gardening they are doing is looking lovely and they are both so friendly and have always got time to say hello thankyou Nuno and Keith.

John · 18 August 2023