3/5
GoogleGrace was very professional and trustworthy. She may quotes very well.
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleLouise was extremely helpful and efficient. I was working to a close deadline and she dealt with my enquiry without hesitation. Thank you for your great service.
Agent replied · 13 June 2024
Hi Emma, Many thanks for the great feedback! Kind regards, James
5/5
GoogleThe borders in front of where we live has never looked so neat and tidy, and the groundsman Mark is very friendly. We are delighted. Excellent work.
Agent replied · 13 June 2024
Hi Lorna, Thank you for the 5-star review! It's great to hear that you are so pleased with our facilities service for your development, and Mark in particular. We will certainly pass on your kind comments to him! Kind regards, James
1/5
GoogleHomeowners beware of the daylight robbery from this company. No proper communication and no proper response on issues and any complaints they are not even taking saying they have 70000 properties to maintain. I have several issues with this company and am going TO LODGE COMPLAIN against this company via OMBUDSMAN
Agent replied · 11 November 2024
Dear Kumar, Our Head of Customer Services has attempted to contact you several times regarding the contents of your review. We kindly encourage you to respond to these attempts so that we can ascertain your concerns more thoroughly and solve them. Kind regards, James
5/5
GoogleExcellent service from Lindsay who talked us through the process of finalising fees prior to a house sale. She provided a copy of the the account history to alleviate questions from our buyers, confirming we are all paid up. Lindsay was extremely responsive, replying to a request for information in around 20 minutes. A refreshing change from the experience we are having with our solicitors! Thanks very much Gateway, and in particular Lindsay.PositiveResponsiveness, Professionalism
2/5
GoogleStandard fleece hold company. Minimal presence on site. No option to pay monthly. No option for paperless billing...missed letters and lates charges added which you cannot dispute. Just seems like they actively try to accumulate late payment charges? Bitterly disappointed and wish we can appoint some residents to keep them in check. We can only hope things will improve as time goes on
Agent replied · 13 June 2024
Hi Samuel, Thank you for your feedback. We are sorry that you feel this way about service. We kindly ask that you provide us with more details so that we can look into your review further. If you could email reviews@gatewayplc.co.uk with your full name and Gateway reference, our Head of Customer Services will be able to reach out to you to discuss the matters you have raised further. Kind regards, James
5/5
GoogleI had to obtain a Deed of Covenant from Gateway for the sale of our property. I dealt with Louisa in the Legal Department, and she couldn't have done any more to help us. All the paperwork was through in hours. Many thanks to the Legal team.
Agent replied · 13 June 2024
Hello James. Many thanks for your very kind words. It makes the job all worth while when we receive positive feedback. We really appreciate it. Best wishes The Gateway Team
5/5
GoogleAbsolutely delighted with the service from Gateway property management. A personal thank you to Lindsay for her professionalism and responsiveness with regards to our enquiry, following up with her team and even responding whilst on leave - she was a real pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Dear Matt, Thank you very much for such a great review. It is greatly appreciated. We are constantly striving to deliver the very best customer service and feedback like yours really motivates and spurs the team on to do even better. Thanks again and take care! The Gateway Team
1/5
GoogleHave been having the worst experience with this company. They are completely nonchalant to our complaints but takes all the money in advance and very responsive during that time. They keep increasing service fee every year without showing us any invoice or basis for those increment. We got our windows cleaned only 1 time in 2 years. We got to know today that our fire alarms are not even working. The central vent is on and the lifts have stopped working. We have reported this to Gateway and it’s been 16 hours, NO ONE turned up to check or even reset the lifts. There are old people and people with disabilities living in the building. Everyone has to climb up the stairs - we have 10 floors in the building.
1/5
GoogleWorst customer service and they want me to be quiet about all the issues on their side. They are always not communicating our bills on time and just send late payment charges forcing us to pay extra money. They don't even try to solve this by creating some list of customers who have complained and confirm the mail is sent next month. This is like my hard earned money is looted and they are irresponsible about it. They only talk in a way that no one can do anything to them though they continue to provide the worst service. Really fedup with the way they behave.
5/5
GoogleLouise Tunstall was very helpful and friendly when we spoke on the phone. She responded to my emails and requests very quickly and efficiently.
Agent replied · 13 June 2024
Hi Emma, Thank you very much for your feedback. It’s great to hear that you have had such a great experience with us, and your query was dealt with so promptly. We will certainly pass on your kind comments to Louise! Kind regards, James
5/5
GoogleWhen I telephoned Gateway with a query, the phone was answered immediately by Abigail, who was friendly, polite and efficient and able to deal with my query straight away....all sorted in just a few minutes, thanks Abigail
1/5
GoogleGateway is terrible - if you live in a building being managed by gateway...id start looking to move if you can. Service charges through the roof, no automation or portals to help track anything you have to spend hours on the phone calling to find out what you owe and expect opacity in charges
5/5
GoogleDealt with Louise and she provided a lot of clear information and help. Took care of what we needed, swiftly and with good communication.
Agent replied · 13 June 2024
Hi AJ, Thank you for your 5* review! We are delighted that you’ve had such a great customer experience with us, and Louise in particular. It’s great to hear your query was handled so swiftly. We will certainly pass on your comments! Kind regards, James
5/5
GoogleFriendly, professional amd very supportive x
5/5
GoogleGreat service quick and very helpful
5/5
GoogleMy enquiry was dealt with promptly and satisfactory by Claire Harold. Thank-you .
5/5
GoogleAnnika was professional and very helpful
5/5
GoogleI had a query on my account after previously having problems . Phoebe was brilliant and very helpful . She has put everything in email confirming our conversation .
5/5
GoogleI have been satisfied with this service everything explained clearly to me
1/5
GoogleDo not work with this company. Honestly have had such a bad & traumatic experience. They have taken almost a year and a half to rectify a foul smell in our property. Sewage leaking into every flat and no urgency at all from anyone in the company. They pass you off like a nuisance and send long elaborate emails with nothing actually getting done in the end. We're breathing in toxic fumes on a daily basis and no one at the company seems to believe us or care. Do not work with them, they are criminals squeezing every penny they can out of you for nothing in return.
5/5
GoogleWe recently had Travellers try to get onto our developments' fields. Gateway acted quickly and professionally to put into place proper barriers to keep them out. They listened and acted, and couldn't have been quicker, giving us all peace of mind. Thanks Lee.
Agent replied · 13 June 2024
Dear Jacqueline, Thank you very much for the 5-star review! It is greatly appreciated. We are constantly striving to deliver the very best customer service and feedback like yours really motivates and spurs the team on to do even better. Thanks again and take care! The Gateway Team
5/5
GooglePreviously my experience with Gateway was not always great. However, since my property manager Michael has been on board, I can't fault them! He is always contactable, always responds to my emails in a timely manner and delivers great service to me from a freeholder perspective and from a property management perspective (as I am now renting out my flat through Gateway with them being the agent). I would recommend them and look to rent further flats out through them.
5/5
GoogleLouise Tunstall was so helpful and was able to answer all my questions regarding the sale of our house. Thank you Louise
Agent replied · 13 June 2024
Hi Faye, Thank you very much for your 5 star review. We are delighted you had such a great customer experience and we will certainly pass on your great feedback to Louise. Kind regards, James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
