5/5
GoogleAbigail was super helpful. Took time to understand our query and gave a likely timescale as to when we would hear back from her. Stuck to her word and got back to us in a timely manner. Very professional and friendly. Thanks again Abigail
Trusted Agent profile · Southend-On-Sea
Gateway Residential Southend-On-Sea reviews
★★★★★
660 reviews across 1 platform
Gateway House, 10 Coopers Way, Southend-On-Sea, SS2 5TE
Gateway Residential's office in Southend-On-Sea, at Gateway House, is rated 3.8 out of 5 across 660 reviews on 1 platform, including 660 Google reviews rated 3.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Gateway Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google1/5
GooglePoor customer service. Alarms in boiler room constantly turning on. Not impressed with the organisation in regards to recycling ♻ in my building it seems that years of people's hard work trying to recycle may have been squandered partly due to the lack of communication and poor management. I've been told that just because people were putting their recycled goods in plastic bags or recycling bags the items were simply not being recycled. Also apparently if people put in other non recyclable items the whole bin load may just be added two landfill. It wouldn't take much to propose the idea of paying a bit more for the better quality recycling ♻ service. They also don't bother to clean our windows and still force us to pay.
Agent replied · 13 June 2024
Hello Mike, We are sorry to hear that you are disappointed with our service. If you wouldn’t mind confirming your identity to us by emailing your Gateway reference to reviews@gatewayplc.co.uk, a senior member of the team will then be able to investigate this matter further. Kind regards, James
1/5
GoogleWe own a property in walnut close, we are absolutely disgusted with cost of the service charge, if it's not bad enough that the bills have gone up at least 3 to £400 pounds a year since gateways have taken over, we keep getting bills in between that as well for random works. We also cannot keep passing these inflated costs onto our tenants, which means we have to keep drawing from her own savings to fund gateways, wouldn't recommend anybody buying a property here while these are in charge.
Agent replied · 13 June 2024
Hello Michael, We are sorry to hear that you are dissatisfied with our service. If you wouldn’t mind confirming your identity to us by emailing your Gateway reference to reviews@gatewayplc.co.uk, a senior member of the team will then be able to investigate this matter further. Kind regards, James
1/5
GoogleI own a flat in High Wycombe that is managed by Gateway who are located in Southend on Sea!!!! They are useless as they clearly don’t know the property and when I speak to them the people I speak to have never even visited the property and yet claim to be experts on it. The cleaners they use are hopeless and don’t clean. The lift is constantly broken, sometimes for weeks on end, and we always get charged loads to fix it even though the building company haven’t made it properly. There are rats in the car park so the pest control isn’t working. The problems are endless but the bills just keep coming from Gateway. If you’re looking for a management company DON’T USE GATEWAY!
Agent replied · 13 June 2024
Hello Alison, We are sorry to hear that you are disappointed with our service. If you wouldn’t mind confirming your identity to us by emailing your Gateway reference to reviews@gatewayplc.co.uk, a senior member of the team will then be able to investigate this matter further. Kind regards, James
5/5
GoogleJackie was v helpful and speedy to resolve the issue I had. Can’t speak for the rest of the gateway team or their philosophy, but she was great!
5/5
GoogleDavid White provided a highly professional and efficient service throughout the process. He was responsive, helpful, and kept me well informed. I am very satisfied with the support received.
5/5
GoogleThank you for your help with my query ,many thanks.
5/5
GoogleThanks Prudey from customer service admin team at Gateway Property Management for alway promptly dealing with my requests and always advising and resolving any issues before they arise.
5/5
GoogleNate did an excellent job
5/5
GoogleLouise was not only efficient and professional but super quick to respond to all my requests. Thank you so much.
Agent replied · 13 June 2024
Hi Jackie, Thank you very much for your 5 star review! It’s great to hear that you’ve had such a positive customer experience with us and your query was handled by Louise so quickly. We will certainly pass on your excellent feedback to her! Kind regards, James
5/5
GoogleCharlotte Hayes was very patient and understanding in matters regrettably out of our control but which were eventually happily concluded.
Agent replied · 13 June 2024
Hi Neil, Thank you very much for the 5* review! We are delighted you had such a great customer experience with us and we will certainly pass your comments back to Charlotte. Kind regards, James
1/5
GoogleGateway are a terrible management company, i understand paying a service charge for buildings insurance but since i bought my flat in 2020, they send me extra bills in August saying that because its an estimate they cant given me a proper fixed price, i had to have the roof fully repaired and cost me over £3000 pounds and had to pay out of my own pocket even though im paying buildings insurance, last time i checked a roof is part of a property, in the nearly 4 years at the property i haven't seen them do one thing for the property bar clearing the gutter on the roof once. now they have added a health and safety expenditure to the bill which makes no sense because no one is at the property other then myself. this company is the reason im now selling the property and getting far away from them.
5/5
GoogleI just wanted to give credit where credit is due and Lousie Tunstall has been phenominal at thinking outside the box, her friendly and most importantly helpful demenour and timley replies. From someone who deals with managment companies from a conveyancing perspective regularly Louise specifically is a breath of fresh air! Thanks so much for seeing the humans behind the legals Louise!
5/5
GoogleVery helpful, thank you
1/5
GoogleUseless at every level, as a landlord of several properties, I can say with certainty that Gateway are without doubt the worst property management company I have ever encountered. Communication is poor, staff are patronising and they do not have the best interests of the landlords or tenants at heart. If you are ever in a position to choose a management company. Avoid Gateway at all costs.
Agent replied · 13 June 2024
Hello Adam, We are sorry to hear that you feel this way about our service. If you wouldn't mind confirming your identity by emailing reviews@gatewayplc.co.uk with your Gateway reference included, a senior member of the team will be able to investigate the matter further. Kind regards, James
1/5
GoogleThey decided to send me a statement and apply a late charge on my account without sending me the original invoice for me to pay. When I did explain to them that I didn't receive the original invoice, they didn't care and will still leave the late charge on my account. This is my first dealing with this company and a first invoice that never came. What an unpleasant dealing with them. I even paid them once I received the statement. This is just another company that does no work, and charges extra for their monetary gain.
5/5
GoogleDealt with Ellie Thurling at Gateway - 24 hour turnaround. This firm is shaming other property mgmnt firms in the sector with great service & friendly staff.
Agent replied · 27 August 2024
Hi Alex, Thanks very much for the great review! Kind regards, James
1/5
GoogleIf I could give zero stars I would. This company is worse than the wheel clampers of the 90s. Scammers. Estate fees gone up double in 2 years. Nothing anyone can do about it. I expect they will double again next year. The government needs to do more to get rid of scammer companies like this. We should all get together to do something about it
Agent replied · 13 June 2024
Hello, Thank you for providing us with feedback, however we have not been able to identify you as a Gateway customer. We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference, and a member of the team will come back to you to discuss your concerns further. Kind regards, James
1/5
GoogleAbsolute joke of a company sending us a bill for a previous year when we didn't even own the property despite providing proof we wasn't in the owners at that time and saying we had to go through the solicitors to claim it back.
Agent replied · 22 October 2024
Good morning Brett, Thank you for your feedback. We are sorry that you feel this way about our service. We note that a balancing charge was levied to your account for the previous financial year. As per the sales pack that should have been provided to your solicitor from the selling party, we recommended a retention figure was held to offset any deficit that may have occurred during the previous financial period that was yet to be accounted for. The Estate Management Team would be more than happy to provide you with any additional information or advice on how to access your retention, should this have been agreed. We would encourage you to contact them on 01702 443 555 to discuss this further. Kind regards, James
1/5
Google60% increase of annual charge since 2020 when we moved in. Not sure how on earth it’s justified. If you read the breakdown of costs you see outrageous charges like £6 postage charge per letter, per house (which is sent second class). They rely on the fact people can’t be arsed to change the provider and so spiral costs over time.
Agent replied · 13 June 2024
Good morning, Thank you for your feedback. We are sorry to hear that you feel this way about our service. To clarify, the postage cost is a fixed cost for all postage throughout the year, not per letter. We are obligated to send certain documentation by post, including Service Charge demands and Service Charge accounts. In order to discuss your Service Charge further, we would need to confirm your identity on our system. We kindly ask that you email reviews@gatewayplc.co.uk with your full name and Gateway reference. From there, a member of the team will be able to reach out and discuss your concerns further. Kind regards, James
4/5
GoogleGateway have been managing my property for 3 years now. For the first year, I had many (actually lost count) property managers which made it very difficult to discuss any issues or get any updates regarding the property. For the last 2 years, Michael has been my property manager which has improved the service I receive considerably; quicker to respond and aware of issues I've already raised. Michael now manages the letting of my property.
5/5
GoogleVery professional and responsive, Louise Tunstall has been extremely helpful when we have been looking to obtain a management pack for a property. Thanks for your help.
Agent replied · 13 June 2024
Hello Sammy, Thank you very much for taking the time to leave us your excellent feedback! Kind regards, James
5/5
GoogleJust wanted to mention the gardening team covering the Maidstone area, especially Jamie and Russ. Very friendly, great attention to detail and hard working. It's a pleasure having them around.
1/5
GoogleLazy and full of excuses. Not great at comms.
Agent replied · 12 November 2025
Good afternoon, Thank you for your feedback. We are sorry that you feel this way about our service. So that we can address your concerns, we kindly request that you provide your full name and Gateway reference to reviews@gatewayplc.co.uk. We look forward to hearing from you. Kind regards, Abi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Gateway Residential hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-On-Sea.
