Gateway Residential Southend-On-Sea reviews

★★★★★ 1/5

Google

Horrible company, avoid if possible. They will ignore all correspondence then fine you for late payment. Also the work completed at my property is extremely poor! ** 3 emails through the website, 1 email to a manager, 1 email to credit control dept in last 3 weeks, no response, just threat of late fees**. Adding to this I now have a bill to move out of my house of £1750 for trimming a bush once and changing the name to the new owner. Disgraceful

Gavin · 28 June 2024

★★★★★ 5/5

Google

Always excellent service. Friendly and professional. Thanks David.

Joel · 2 April 2026

★★★★★ 5/5

Google

We have had a couple of issues with our apartments which have been dealt with both quickly and effectively. Many thanks to Neil and the team at Gateway Property management

Geoffrey · 16 September 2025

★★★★★ 1/5

Google

If I could write 0 stars I would. I live in a private gated community. I bought my townhouse and not renting. With living here you pay a service charge for the general upkeep of the place which is fine and happy to do so. However these guys just go for every penny of yours. I have asked questions regarding why after I have paid my service for the year which includes a healthy budget for any additional expenses, gates breaking ect; which by the way we have insurance on anyway. But time and time again they ask for more money and can’t provide facts or figures to justify it. The entire courtyard community is frankly fed up with these guys and would avoid them at all costs. We was told if we didn’t pay the extra fees yet again the gate wouldn’t be fixed (even though it was perfectly working) but now we have all received a “fine” for not paying which is honestly laughable and glad I’ve got a copy of the contracts and a email thread from gateway. In particular Neil who hasn’t been helpful whatsoever as he ends up just ignoring your emails. Wouldn’t recommend, as someone who owns properties and has management companies that I work with closely this is not the way to run a business however I’m am sure you will realise this once clients stop using you.

Luke · 14 June 2023

★★★★★ 1/5

Google

Atrocious customer care and service - sadly now unable to get a response from our property manager. Have tried and tried and given 6 months to see if it would improve but sadly can't even get a response for any of us at our property with our property manager. Maybe now this might initiate some sort of escalation or response from Gateway and I would consider revising but enough is enough when paying for a service, I'd at least expect an acknowledgment of an email, even if the answer is not known.

Peter · 30 May 2024

★★★★★ 5/5

Google

David White is excellent and a credit to Gateway. Dealt with professionally, efficiently and with the customer's interest at the forefront. Thank you!

Q · 5 November 2025

★★★★★ 5/5

Google

Tyler was superb. He responded to my queries politely and professionally, understood my problem and found me a solution quickly. Terrific service. Thank you Tyler, well done Gateway!

John · 16 September 2025

★★★★★ 5/5

Google

As conveyancing solicitors we deal with a lot of managing agents and the experience is not always positive. The prompt service and attention to detail we received from Louise Tunstall was excellent and greatly assisted in achieving a quick sale of our client's property. Thank you.

John · 14 June 2023

★★★★★ 5/5

Google

Request for upcoming invoices to be emailed rather than posting to our address was dealt with quickly by Jackie Fenn in the accounts department. Very helpful.

Stuart · 7 October 2026

★★★★★ 5/5

Google

I had a query relating to my remortgage. I was connected to Ellie who was most helpful and reassuring. She was clear in the information provided to me and her follow up with me was great too. Made for a good customer experience! Thanks Ellie.

Damini · 14 June 2023

★★★★★ 5/5

Google

I have spoken with Neve a few times now and always been impressed with her work. Therefore I am awarding her a 5 star review. Thanks Paul

Paul · 9 September 2025

★★★★★ 5/5

Google

I know there has been a lot of negativity on here but Abigail Smith has always been great at helping me and getting back to me in a prompt manner. I know a lot of the team must get a lot of stick for some queries that are outside of their control but any issues raised have always been tracked and responded to. Thanks Abi!

Kamal · 14 June 2020

★★★★★ 5/5

Google

Thank you David, paralegal solicitors enquiries department, for your prompt response to our query. There have been several occasions where we have had to contact the department during our house sale & must say have been very impressed with the efficient service.

Elaine · 19 July 2023

★★★★★ 5/5

Google

Abigail was so sweet and she answered all my questions right away! And followed up with a email just to make sure I understood everything!

Charlotte · 9 September 2025

★★★★★ 1/5

Google

Of If I could rate zero stars I would. Appalling customer service and never deliver on the basic specification that residents pay for

Ross · 4 October 2026

★★★★★ 1/5

Google

A management company that has an abused their position as the Developers Director for our management company. Service charges have increased over 200% since inception. Immorality is a key value of this company with unexplained costs being passed on to the owners

Charlie · 14 June 2023

★★★★★ 5/5

Google

I’m selling my house on an estate managed by Gateway. When I requested a ‘Sales Pack’, for my Solicitor, Ellie emailed all the information I needed straight away. I was very impressed when the Pack was emailed to my Solicitor 2 days later. This often takes a lot longer & the information from Gateway quoted 5-10 working days. Ellie emailed me too, to keep me informed. Fabulous customer service!

‘Hattie · 17 October 2023

★★★★★ 5/5

Google

I'm currently in the process of selling my house on an estate managed by Gateway. Some questions needed answering from my buyers solicitors, which were sent to Louise Tunstall from their legal team. I must say Louise was fantastic. Not only did she answer these enquiries in a timely manner but she also sent me a courtesy email to keep me updated on everything. I was really impressed! Great job guys!

John · 18 August 2023

★★★★★ 5/5

Google

Charlotte Hayes was fantastic while we were selling our leasehold property. She was really quick and knowledgable when she responded to emails and helped us find a copy of a page of the lease which was missing from the land registry.

Beth · 14 June 2023

★★★★★ 5/5

Google

I recently requested a Sales Pack from Gateway in order to proceed with my flat sale. Gateway were very helpful in providing the best information and the Sales Pack was delivered in an amazing 2 days instead of the normal 10 days. My sincere thanks to all at Gateway. Alice Elliott

Alan · 14 June 2022

★★★★★ 5/5

Google

I am very impressed with the service provided by Sian. Her advice on the process of selling my leasehold flat was clear, thorough, and extremely professional. All necessary documentation was prepared and sent to me promptly, which made the entire process efficient and straightforward. She is always quick to reply to emails and phone calls. I would not hesitate to recommend her assistance to anyone requiring property management legal support.

Adam · 2 September 2025

★★★★★ 5/5

Google

Zoe Overton When I phoned about a late payment charge Zoe was very helpful. I had not received this invoice though had received the half yearly invoice and paid on time. Zoe checked the records to make sure I wasn't a defaulter and removed the charge. Cheery and helpful

Ian · 22 September 2024

★★★★★ 5/5

Google

I have dealt with Louise on a couple of occasions recently and Louise has been prompt in her response and given me all the information I have needed. A pleasure to deal with someone so efficient in current times.

Emma · 14 June 2023

★★★★★ 5/5

Google

I have been dealing with Louise Tunstall in a professional capacity - Louise has been dealing in the matter in an extremely professional manner with frequent helpful updates throughout - keeping myself fully appraised and always a quick turnaround.

Harry · 14 June 2023